Home Instead (Salford)

457 Chorley Road, Swinton, Manchester M27 9LQ
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9.8 87 Reviews
  • Home Instead (Salford), Manchester
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.

Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate about delivering top-quality care and support.

September 2019 once again rated '5 Star Employer of choice'. Enquiries very welcome and the office door is always open to welcome visitors - the kettle is always on!

Home Instead also supports younger people aged 18+ to help them recover/remain at home for as long as possible.

Dementia Care, home help, companionship and personal care are all offered. This support service offers professionalism, care and companionship to enhance each individual's morale, self-esteem and general well-being.
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Care Provided by Home Instead (Salford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39

Please call to discuss further

These prices are only a guideline, please contact Home Instead (Salford) to find out the exact price for your requirements.

Contact Home Instead (Salford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Salford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nicky Leack (Manager)

Home Instead (Salford) Reviews (87)

9.8

Home Instead (Salford) has a Review Score of 9.8 (9.833) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (Salford) has 87 reviews.

Overall Experience
  • 78
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Date Published
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Reviewer Connection to Home Instead (Salford)
  • 39
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  • 5
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Total of 87, showing 61-80
Review from Karen H (Daughter of Client) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead Salford staff have visited Mum every day since we engaged their services in January of this year. The staff are kind, professional, attentive to Mum’s needs and importantly, throughout the pandemic, have adhered to safety protocols. I know Mum enjoys her daily visit and it is reassuring
for me to know that she is being taken care of when I am unable to be with her. The management are always available and responsive to my queries or requests. I could not be more satisfied with the service.
Reply from Susan Robinson, Director at Home Instead (Salford)Hello Karen - thank you so much for your outstanding review! We are very lucky to have such an amazing team of people - both working in the community and within the office. We are very proud of our team who have continued to work throughout the pandemic with enthusiasm and gusto! Obtaining the correct PPE has been a challenge but we have succeeded - so far - so good. Your Mum has missed her regular visit from her mobile hairdresser during the past few months due to COVID and so one of our lovely CAREGivers came to the rescue! A hair wash and roller session was the order of the day. A little pampering works magic - and the smiles on the photos prove it too! Thank you for putting your trust in us - your Mum is a pleasure to support and have fun with.
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Review from Karen S (Daughter of Client) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first approached Home Instead they outlined how they operate and how they would put together a tailor-made care package for Dad. Every step of the way they did what they said they would do in a professional friendly way. They got to my Dad and with that knowledge they put together a team of
caregivers who proved to be amazing in every aspect. Home Instead plans their Caregivers' schedules so they are always on time and do exactly what has been agreed.
When Dad had a fall in the night the next morning the Caregiver stayed with him, made the necessary phone calls including arranging cover for her next client while she looked after him until the ambulance arrived.
We have complete confidence in the care they deliver - 'they do what it says on the can!' If you are going to have care in the home you have to have Home Instead.
Reply from Susan Robinson, Director at Home Instead (Salford)Hello Karen, thank you so much for such an outstanding review. Our CAREGivers and office team are extraordinary and we enjoyed supporting your father. We will make sure that all CAREGivers who visited him have sight of the review. We hope you are well and we send our best wishes.
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Review from J L (Daughter of Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a recent, much-needed review, care standards have improved, if we can add please that carers need to be aware of service users' needs before their visit.
Reply from Susan Robinson at Home Instead (Salford)Hello and thank you for taking the time to write a review. As a longstanding Client we value your feedback and we thank you for putting your trust in us. We are always looking to improve our services and we will call you in the next few days to discuss your comments. Many thanks once again.
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Review from Isla P M (Daughter of Client) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 90 this year and is a staunchly independent woman. She is intelligent and discerning and struggles to ask for help. Home Instead has provided that help, so that mum doesn’t overburden her friends.
I live in Canada and when mum had a recent hospital admission for a pacemaker they made sure
that mums care was increased to help her in the recovery phase after her hospital admission, they also visited her in hospital and communicated with me as to how she was progressing. It was so comforting to me to know that mum’s needs were being met in a proactive and dynamic way. Service was increased and then as she recovered her service was reduced.
The carers are carefully matched so that there is a good ‘fit ‘ they are well trained, conscientious and enjoy their work bringing positive energy and vitality, which is so lovely. I would be happy to recommend Home Instead.
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Review from Lillian A (Client) assisted by family/friend published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes my caregivers give above and beyond what they need to do. They can make me feel so much better with the simplest of actions e.g. Washing my hands and face and combing my hair.
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Review from Anne M (Daughter of Client) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's and had refused any help from Social Services, insisting that her two daughters will tend to all her needs. We did but found we struggled to have any holiday and spend any time with our families. Then we came across Home Instead Senior Care. We were worried that Mum might still resist
any help but with some perseverance and the skill of the two lovely carers she now enjoys their visits. They will ensure she eats, occasionally take her out and help with housework. They have been a great help to me and my sister as have the staff back at the office. Nothing is too much trouble.
Reply from Susan Robinson at Home Instead (Salford)Thanks so much for your feedback, it's really appreciated. We understand that families are often apprehensive when accessing additional care outside of the immediate family. However, with time and patience (and the right team!) this CAN be achieved, and the benefits to all become very quickly apparent. Our CAREGivers really love their time with Mum and we're delighted to hear that the feeling is mutual! Thanks for putting your trust in us.
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Review from S C (Client) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had carers from Home Instead Salford since I came home and am more than satisfied with all the help they give me.
Reply from Susan Robinson at Home Instead (Salford)Thank you so much for such an amazing review. We all think you are amazing! The absolute determination you have to recover from your broken leg is quite outstanding. We are all in awe of you. Thank you again.
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Review from Elizabeth W (Daughter of Client) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The consistency of care was very important to mum and Home Instead Senior Care (Salford) provided this. Mum has come to describe her caregivers as friends. This tells me that mum is happy with her visits and is confident in their abilities. Communication is also a vital part of care and if there were
ever any problems with mum I was always notified. An excellent company - definitely recommend to friends.
Reply from Susan Robinson at Home Instead (Salford)Thank you for this lovely review. Your Mum was a lovely lady and was a pleasure to support and be with. We are delighted that she considered her CAREGivers as 'friends' and this is what we strive for 'professional friendships' where there is joy and mutual respect between Client and CAREGivers always. We miss your Mum and wish you and your family all the best for the future.
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Review from P F (Friend of Client) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend who was fiercely independent took a long time to agree to using Home Instead Senior Care (Salford). She wanted to stay in her own house as long as she could but eventually realised Home Instead Senior Care (Salford) would make that possible and take a lot of the burden off her family. I know
she was delighted with the care she had from your ladies who were only with her for a very short time but treated her so well. It was sad she didn't take advantage earlier.
Reply from Susan Robinson at Home Instead (Salford)Yes, it did take a while to gain her trust but eventually, she did allow us to visit her and immediately she was hooked. Very quickly if the 'match' between Client and caregiver is right all fear and trepidation disappears very quickly. It is hard to let strangers in our own homes but here at Home Instead, our recruitment process is thorough together with our training. However, what we look for initially is passion - people who want to deliver top-quality care with compassion and empathy. When our caregivers arrive for their interview they have to pass the 'Mum or Dad' test. Would we like him or her to support our own parents? If the answer is 'no' they will not pass the recruitment process. Thank you for taking the time to complete this review and our caregivers enjoyed supporting your friend - even though it was for a short time.
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Review from Jennifer R (Daughter of Client) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Salford) feels like an extended family. Communication is superb, it is very refreshing having the phone answered on the first or second ring and your query is dealt with asap. I can't comment on the particular experience as the caregivers are always consistent with the level
of care they provide. They are kind, caring, efficient and punctual and praise must also go to the management of the team. You can easily expand/alter the level of care quickly as needs change. Just a simple phone call means it's done. Home Instead Senior Care (Salford) makes me feel I am not alone in battling dementia care.
Reply from Susan Robinson at Home Instead (Salford)Thank you for such a fabulous review. We have been rated 'outstanding' by CQC because of our exceptional caregivers and our friendly and efficient office team. We love and respect everyone whether client or caregiver and this shines through in the quality of care that we provide day in and day out. Thank you for sparing the time to write this review.
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Review from Marion H (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who have I have experienced have all been sociable, helpful and interesting to chat to especially the ones who have interests that coincide with my own hobbies. They also give practical advice with my electronic tablet or mobile phone.
Reply from Susan Robinson at Home Instead (Salford)Many thanks for taking the time to complete this review. We are delighted that we are able to help out with technical matters too. Our CAREGivers always enjoy their visits.
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Review from Ronald S (Client) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is excellent.
Reply from Susan Robinson at Home Instead (Salford)Many thanks for this excellent review. We are delighted that we scored top marks - thank you for taking the time to complete the review form - very much appreciated!
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Review from A W (Niece of Client) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was initially reluctant to accept help at home. The Home Instead Senior Care (Salford) team visited on three occasions to answer her questions and without any pressure to give reassurance. My aunt decided on a trial period and was delighted with the care and support she received. I was so relieved
to know that she was being looked after by well-trained friendly staff who really cared about her well being. Sadly due to my aunt's death, we only had a short period with Home Instead Senior Care (Salford). Thank you for the help and support you gave to all of us.
Reply from Susan Robinson at Home Instead (Salford)Thank you for this lovely review. Many people are reluctant to accept help from Home Instead Senior Care, Salford initially. It is a big decision for everyone and very unnerving. However, after one or two visits this usually rectifies itself and as you say your aunt very quickly looked forward to her visits from her new 'professional friends'. We thoroughly enjoyed supporting you and your aunt and thank you for putting your trust in us.
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Review from Claire B (Daughter of Client) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first telephone calls and home visits to see Mum to organise the support she needed, I was so impressed with the caring nature of the staff, the ethos of the company and the time put in to find the right carers to help Mum.
The staff who provide this companionship are caring, helpful, friendly
and kind, doing a variety of things with Mum at home or taking her out. Mum really enjoys this time together and feels very secure.
When I telephone the office, the staff have a lovely friendly manner, dealing with my questions promptly or kindly pass messages on as needed. Any emails I send are always dealt with promptly too.
Many old people feel happy and orientated in their own homes and want to stay there but finding the right help can be difficult. The Home Instead team allow this to happen for Mum by providing excellent support. Thank you all the team for everything you do.
Reply from Susan Robinson at Home Instead (Salford)Thank you for your lovely review. The carers always enjoy spending time with your mum. Positive news is always a pleasure to receive. Many thanks for putting your trust in us.
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Review from Katie R (Daughter of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead were amazing right from very first point of contact. They went out of their way to respond quickly to our enquiry but were extremely thorough in their process, no corner cutting, every single detail was covered off. Their approach is highly personalised, taking into account
the needs and feelings of the care recipient at all times, they are practical yet sympathetic.
The carers that were assigned were both fantastic, always on time, extremely helpful and had the insight to know how to be able to ramp-up/down level of care and support as needed. They were also both extremely smartly dressed which I thought was a very nice touch.
I would not hesitate to recommend Home Instead to anybody looking for home care services. They are highly professional and I can completely agree with how highly rated they are in terms of their Quality Care Commission rating of outstanding.
Reply from Susan Robinson at Home Instead (Salford)Thank you for taking the time to write such an 'outstanding' review. We are delighted that we were able to help and support your father and your family at such a difficult time. We all enjoyed supporting your family and your father's beautiful dogs too. Thank you for putting your trust in us.
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Review from Jane B (Daughter of Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been so contented with all the caregivers, one in particular. All have been punctual. She has felt that they will do anything she asks. A huge difference for us both has meant I have had more energy to deal with the remainder of tasks she needs support with. Not only have the care providers
assisted mum, they have also contacted me to see how I was during a challenging time. Thank you.
Reply from Susan Robinson at Home Instead (Salford)Many thanks for your terrific review. Your mother is a joy to support and everyone enjoys listening to her real-life stories. Thank you for taking the time to write this review and putting your trust in us. Everyone enjoys receiving good news - thank you!
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Review from Jennie M (Daughter of Client) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the caregiving and services provided to be of an excellent standard. The Carers showed compassion, dignity and very reassuring. Our whole family benefited hugely from your help and assistance and we feel this contributed massively to my fathers recovery after his minor stroke.
Reply from Susan Robinson at Home Instead (Salford)Thank you so much for this lovely review. It was an absolute pleasure meeting you and your family and we are delighted that your father has made such a fantastic recovery. Our CAREGivers enjoyed supporting your father and walking the dogs too. Thank you once again for taking the time to submit a review.
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Review from Claire R (Granddaughter of Client) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana had some complex health issues... when she was good she was really good and tried to be as independent as possible. When she had a turn however it would happen quickly and with little notice and leave her exhausted with very little energy.
These up and down patterns were becoming more frequent
and so we contacted Home Instead for extra care and support. They were fantastic at working with us around Nana's requirements as they would change.
The staff were all really friendly and approachable and helped Nana feel independent and comfortable in her own home. It was a huge relief to know someone was visiting her at planned times when myself and other family members were stuck at work!
Would definitely recommend!
Reply from M Corcoran, Care Manager at Home Instead (Salford)Thank you for your kind review, which is much appreciated. I would also like to point out that it was a joy to have known and worked with your Nana. Despite, her conditions and the difficulties it caused her, she was always found to be in good spirits and never failed to make us all laugh with her funny jokes and stories. She is very much missed by our team. We wish you and your family well for the future.
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Review from Julie P (Daughter of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some difficulty with carrying out personal care due to the resistance of service user.
Some encouragement recorded, still resistance.
Sometimes no encouragement, no personal care noted in the report despite the reason for the visit.
Called agency to request attempt to assist with personal care, still
no record of carer requesting/supporting with them.
Generally, the carers are lovely and their company enjoyed.
Little trips out much appreciated.
Reply from Susan Robinson, Co Founder at Home Instead (Salford)We are very disappointed that you have not had a positive experience in relation to the care and support of your Mum. As our focus is quality of care - with the information given in the review - we will now conduct a full investigation and you will be supplied with an outcome of our findings. We thank you for taking the time to write an honest review and we will be in contact with you in the near future.
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Review from L R (Daughter of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly. Very supportive to not only to the client, but also to me. When looking for a care agency I emailed 5 different agencies and this was the only one that had a decent website and contacted me. Costs more than the average but would recommend it.
Reply from Susan Robinson, Co founder at Home Instead (Salford)Thank you for taking the time to submit a review. It is always good to hear that we are offering a good service to both clients and their families. All our CAREGivers care from the heart and this really does come through when they deliver care to our clients. Many thanks once again your time is much appreciated.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Home Instead (Salford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Home Instead (Salford) is calculated as follows: ( (116 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Salford) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (11)

Susan

Susan Robinson

Job Title: Director - Co Founder Joined: 2016

My name is Susan Robinson, and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life, and I am immensely proud to be part of this vibrant and ever-changing city.


Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between the school, families and the wider community. My passion for community development grew very quickly, and I had no intention of changing my career path.


However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Nicky

Nicky Leack

Job Title: Director/Registered Care Manager Joined: 2018

Meet the team


Nicky Leack, Registered Care Manager


Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.


He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.


Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.


Outside work, he enjoys spending time with his partner and three beautiful children.

Madison

Madison Greenhalgh

Job Title: Office Co-Ordinator Joined: 2018

Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.


Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.


“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky, and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.


I also enjoy time out of work – holidays, socialising, spending time with friends and family!”

Joanne

Joanne Robinson

Job Title: Community Engagement Champion Joined: 2016

Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022, she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!

Gemma

Gemma Brookes

Job Title: Trainer & Quality Lead Joined: 2019

Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.


Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.


Gemma also excels in training our new Care Professionals and takes this role very seriously, always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share, bringing training to life.


“No day is ever the same. I really enjoy delivering training to our new recruits, and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds-accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”


Gemma is loved by her Care Professionals, Support Team and Clients alike!

Amy

Amy Gowland

Job Title: Head of Compliance Joined: 2020

Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education, aiming to complete level 4 ‘Lead Practitioner in Adult Care.’


Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.


“I love my job here at Home Instead, and I have already learned a great deal. I was leading recruitment and all associated activities, but have now moved to the role of Care Coordinator. This role includes scheduling, which can be very stressful at times, but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed, and I enjoy this too. Liaising with Care Professionals, Clients, and family members is always interesting, and each day is different. There is no time to be bored here at Home Instead!


At home, I love spending time with my friends and family, cooking and gardening.”


Amy is an asset to Home Instead Salford, and she has a great eye for detail, which is essential for this role.

Jemaine

Jemaine Horwood

Job Title: Field Supervisor Joined: 2023

Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. She is a valued team member.

Ebony

Ebony Heywood

Job Title: Care Coordinator/Scheduler Joined: 2023

Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full-time job, Ebony now manages the scheduling of all care visits and remains attentive to the needs of both Clients and Care Professionals.

Jennifer

Jennifer Dutton

Job Title: Scheduler Joined: 2025

Jennifer has known Home Instead’s values since 2017 and joined us in 2025. She, alongside Ebony, works hard on the schedules to ensure everything runs smoothly.

Bobbi

Bobbi B

Job Title: Security Champion Joined: 2022

Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!

Tegan

Tegan Fermoyle

Job Title: Recruitment Support Joined: 2024

Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.

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