Home Instead (Salford)

457 Chorley Road, Swinton, Manchester M27 9LQ
Review Us
9.7 75 Reviews
  • Home Instead (Salford), Manchester
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.

Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate about delivering top-quality care and support.

September 2019 once again rated '5 Star Employer of choice'. Enquiries very welcome and the office door is always open to welcome visitors - the kettle is always on!

Home Instead also supports younger people aged 18+ to help them recover/remain at home for as long as possible.

Dementia Care, home help, companionship and personal care are all offered. This support service offers professionalism, care and companionship to enhance each individual's morale, self-esteem and general well-being.
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Care Provided by Home Instead (Salford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39

Please call to discuss further

These prices are only a guideline, please contact Home Instead (Salford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicky Leack (Manager)

Home Instead (Salford) Reviews (75)

9.7

Home Instead (Salford) has a Review Score of 9.7 (9.736) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Salford) has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Salford)
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Total of 75, showing 61-75
Review from A W (Niece of Client) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was initially reluctant to accept help at home. The Home Instead Senior Care (Salford) team visited on three occasions to answer her questions and without any pressure to give reassurance. My aunt decided on a trial period and was delighted with the care and support she received. I was so relieved
to know that she was being looked after by well-trained friendly staff who really cared about her well being. Sadly due to my aunt's death, we only had a short period with Home Instead Senior Care (Salford). Thank you for the help and support you gave to all of us.
Reply from Susan Robinson at Home Instead (Salford)

Thank you for this lovely review. Many people are reluctant to accept help from Home Instead Senior Care, Salford initially. It is a big decision for everyone and very unnerving. However, after one or two visits this usually rectifies itself and as you say your aunt very quickly looked forward to her visits from her new 'professional friends'. We thoroughly enjoyed supporting you and your aunt and thank you for putting your trust in us.

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Review from Claire B (Daughter of Client) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first telephone calls and home visits to see Mum to organise the support she needed, I was so impressed with the caring nature of the staff, the ethos of the company and the time put in to find the right carers to help Mum.
The staff who provide this companionship are caring, helpful, friendly
and kind, doing a variety of things with Mum at home or taking her out. Mum really enjoys this time together and feels very secure.
When I telephone the office, the staff have a lovely friendly manner, dealing with my questions promptly or kindly pass messages on as needed. Any emails I send are always dealt with promptly too.
Many old people feel happy and orientated in their own homes and want to stay there but finding the right help can be difficult. The Home Instead team allow this to happen for Mum by providing excellent support. Thank you all the team for everything you do.
Reply from Susan Robinson at Home Instead (Salford)

Thank you for your lovely review. The carers always enjoy spending time with your mum. Positive news is always a pleasure to receive. Many thanks for putting your trust in us.

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Review from Katie R (Daughter of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead were amazing right from very first point of contact. They went out of their way to respond quickly to our enquiry but were extremely thorough in their process, no corner cutting, every single detail was covered off. Their approach is highly personalised, taking into account
the needs and feelings of the care recipient at all times, they are practical yet sympathetic.
The carers that were assigned were both fantastic, always on time, extremely helpful and had the insight to know how to be able to ramp-up/down level of care and support as needed. They were also both extremely smartly dressed which I thought was a very nice touch.
I would not hesitate to recommend Home Instead to anybody looking for home care services. They are highly professional and I can completely agree with how highly rated they are in terms of their Quality Care Commission rating of outstanding.
Reply from Susan Robinson at Home Instead (Salford)

Thank you for taking the time to write such an 'outstanding' review. We are delighted that we were able to help and support your father and your family at such a difficult time. We all enjoyed supporting your family and your father's beautiful dogs too. Thank you for putting your trust in us.

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Review from Jane B (Daughter of Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been so contented with all the caregivers, one in particular. All have been punctual. She has felt that they will do anything she asks. A huge difference for us both has meant I have had more energy to deal with the remainder of tasks she needs support with. Not only have the care providers
assisted mum, they have also contacted me to see how I was during a challenging time. Thank you.
Reply from Susan Robinson at Home Instead (Salford)

Many thanks for your terrific review. Your mother is a joy to support and everyone enjoys listening to her real-life stories. Thank you for taking the time to write this review and putting your trust in us. Everyone enjoys receiving good news - thank you!

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Review from Jennie M (Daughter of Client) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the caregiving and services provided to be of an excellent standard. The Carers showed compassion, dignity and very reassuring. Our whole family benefited hugely from your help and assistance and we feel this contributed massively to my fathers recovery after his minor stroke.
Reply from Susan Robinson at Home Instead (Salford)

Thank you so much for this lovely review. It was an absolute pleasure meeting you and your family and we are delighted that your father has made such a fantastic recovery. Our CAREGivers enjoyed supporting your father and walking the dogs too. Thank you once again for taking the time to submit a review.

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Review from Claire R (Granddaughter of Client) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana had some complex health issues... when she was good she was really good and tried to be as independent as possible. When she had a turn however it would happen quickly and with little notice and leave her exhausted with very little energy.
These up and down patterns were becoming more frequent
and so we contacted Home Instead for extra care and support. They were fantastic at working with us around Nana's requirements as they would change.
The staff were all really friendly and approachable and helped Nana feel independent and comfortable in her own home. It was a huge relief to know someone was visiting her at planned times when myself and other family members were stuck at work!
Would definitely recommend!
Reply from M Corcoran, Care Manager at Home Instead (Salford)

Thank you for your kind review, which is much appreciated. I would also like to point out that it was a joy to have known and worked with your Nana. Despite, her conditions and the difficulties it caused her, she was always found to be in good spirits and never failed to make us all laugh with her funny jokes and stories. She is very much missed by our team. We wish you and your family well for the future.

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Review from Julie P (Daughter of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some difficulty with carrying out personal care due to the resistance of service user.
Some encouragement recorded, still resistance.
Sometimes no encouragement, no personal care noted in the report despite the reason for the visit.
Called agency to request attempt to assist with personal care, still
no record of carer requesting/supporting with them.
Generally, the carers are lovely and their company enjoyed.
Little trips out much appreciated.
Reply from Susan Robinson, Co Founder at Home Instead (Salford)

We are very disappointed that you have not had a positive experience in relation to the care and support of your Mum. As our focus is quality of care - with the information given in the review - we will now conduct a full investigation and you will be supplied with an outcome of our findings. We thank you for taking the time to write an honest review and we will be in contact with you in the near future.

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Review from L R (Daughter of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly. Very supportive to not only to the client, but also to me. When looking for a care agency I emailed 5 different agencies and this was the only one that had a decent website and contacted me. Costs more than the average but would recommend it.
Reply from Susan Robinson, Co founder at Home Instead (Salford)

Thank you for taking the time to submit a review. It is always good to hear that we are offering a good service to both clients and their families. All our CAREGivers care from the heart and this really does come through when they deliver care to our clients. Many thanks once again your time is much appreciated.

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Review from Phil K (Client) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, the manager is in it for the right reasons. Caregivers are great and it's the best agency I have used.
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Review from Heather B (Granddaughter of Client) published on 8 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write a review personally to express my gratitude for the attention and care you provide to my Grandmother. I currently live quite a distance away from her and it is a huge comfort to hear her talk so fondly of her Home Instead carers and to know that she has help and companionship on a
daily basis. Thank you - we all really appreciate everyone from Home Instead who seems to be consistently going the extra mile for her!
Reply from Michelle Corcoran, Registered Care Manager at Home Instead (Salford)

Thank you so much for writing such a lovely review. Our aim is to consistently provide an exceptional level of care and these reviews are so important to us.

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Review from Liz W (Daughter of Client) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed care for my mum during the Christmas period - finding this was not an easy task but as soon as I spoke with Home Instead, I felt at ease. They returned my calls, arranged meetings for mum to meet the carers in her own home before the start date and were always punctual. Mum had the same 3 carers
during the period which allowed her to build relationships and feel secure. They willingly carried out tasks we requested to ensure mum was happy and confident. The companionship shared during the hour-long visits was invaluable.
Reply from Susan Robinson, Co founder at Home Instead (Salford)

Thank you so much for this excellent review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Your Mother was a pleasure to spend time with and we are pleased that both you and your Mum have been happy with the care, companionship and support that we have been able to offer. Many thanks for sparing the time to write a review.

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Review from A H (Daughter of Client) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service who went the extra mile. All staff in their unique way gave special care to mum, singing in the afternoon and playing the piano. Preparing fish fingers and chips then reminiscing about fish and chips in paper. Preparing soft boiled eggs and soldiers.
Mum had Alzheimer's and was
cared for with dignity, respect and care. When accidents happened staff stayed to change her, not leave her. Patience was evident. The staff allowed mum her her last wishes to stay at home until the end of her days. She was admitted to hospital in her last week and staff visited her there.
A burden was shared and helped us to cope at home.
Thank you Home Instead.
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Review from Jan C (Daughter of Client) published on 24 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were a Godsend. The care they offered and delivered to my elderly mum - an Alzheimer's sufferer - was first class. Without exception, all the carers were lovely with her, taking the time to chat, sing, do activities and have a good old laugh. They would help her to eat, help with personal
care and at all times treated her with dignity, respect and care.


I would not hesitate to recommend Home Instead Salford to anyone. They were reliable, consistent and always went the extra mile. My mum's last months were much richer for having her wonderful carers in her life.

Reply from Susan Robinson, Co-founder at Home Instead (Salford)

Thank you for taking the time to write a review. We consider it an honour to be trusted to help and support Clients and their families. Your mum was a pleasure to visit and support - she always put a smile on our faces. Thank you once again.

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Review from Caroline O (Client) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum is in her 80s and becoming increasingly frail, she does not feel that she needs care. This situation has been handled with sensitivity and good humour by all of the Home Instead team. They are punctual and reliable and go out of their way to make sure that any requests we make are complied
with. It has been a massive weight off my mind to know that the team are on hand. The office staff are unfailingly helpful - changing and amending call times to suit changes in plan. I am really pleased that I contacted Home Instead and cannot recommend them highly enough. Thank you to all the team.
Reply from Susan Robinson, Co-founder at Home Instead (Salford)

We are delighted that you are happy with the help and support we are giving to your mum. Our CAREGivers are all exceptional and all go the extra mile - they enjoy what they do. Thank you for taking the time to write a review.

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Review from Paul M (Son of Client) published on 7 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been poorly for several years, and in this time, I have had to find care worthy of him. This has been a long and difficult task, with many challenging times, with poor care agencies, who promised the earth and gave us one problem after the other and never delivered just basic care. Until
we came into contact with Home Instead, Salford. I have to say my Dad is looked after now every day, by the best caregivers. The service is amazing, so if you are looking for care, I would absolutely recommend them, they always go above and beyond. This means my Dad is now happy getting all he needs. We as a family never worry about anything, which is a great benefit to us. I can not speak highly enough of them. We are eternally grateful.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Home Instead (Salford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Home Instead (Salford) is calculated as follows: ( (59 Excellents x 5) + (7 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Salford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (9)

Susan

Susan Robinson

Job Title: Director - Co Founder Joined: 2016

My name is Susan Robinson and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life and I am immensely proud to be part of this vibrant and ever-changing city.


Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between school, families and the wider community. My passion for community development grew very quickly and I had no intention of changing my career path.


However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Nicky

Nicky Leack

Job Title: Director/Registered Care Manager Joined: 2018

Meet the team


Nicky Leack, Registered Care Manager


Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.


He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.


Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.


Outside work, he enjoys spending time with his partner and three beautiful children.

Madison

Madison Greenhalgh

Job Title: Office Co-Ordinator Joined: 2018

Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.


Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.


“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.


I also enjoy time out of work – holidays, socialising, spending time with friends and family!”

Gemma

Gemma Brookes

Job Title: Trainer & Quality Lead Joined: 2019

Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.


Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.


Gemma also excels in training our new Care Professionals and takes this role very seriously always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share bringing training to life.


“No day is ever the same. I really enjoy delivering training to our new recruits and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”


Gemma is loved by her Care Professionals, Support Team and Clients alike!

Amy

Amy Gowland

Job Title: Head of Compliance Joined: 2020

Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education aiming to complete level 4 ‘Lead Practitioner in Adult Care.’


Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.


“I love my job here at Home Instead and I have already learned a great deal. I was leading recruitment and all associated activities but have now moved to the role of Care Coordinator. This role includes scheduling which can be very stressful at times but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed and I enjoy this too. Liaising with Care Professionals, Clients and family members is always interesting and each day is different. There is no time to be bored here at Home Instead!


At home, I love spending time with my friends and family, cooking and gardening.”


Amy is an asset to Home Instead Salford and she has a great eye for detail which is essential for this role.

Jemaine

Jemaine Horwood

Job Title: Field Supervisor Joined: 2023

Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. Jemaine is a valued team member.

Tegan

Tegan Fermoyle

Job Title: Recruitment Support Joined: 2024

Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.

Joanne

Joanne Robinson

Job Title: Community Engagement Champion Joined: 2016

Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022 she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!

Bobbi

Bobbi B

Job Title: Security Champion Joined: 2022

Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!

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