Home Instead (Salford)

All of the ladies that care for my mum are lovely. They look after Mum as if she was their mum. They are examples to home carers with their professional caring natures, ensuring all Mum’s needs are cared for.

My review was over the telephone but still felt very personal.

The whole team at Home Instead (Salford) strive to make (what can be an extremely difficult time) the transition to a new way of life for client and family/friends alike as smooth as possible. Reassurance every step of the way from friendly and efficient staff. Thank you for all your help/support.

After deliberating for many months about my dads care, as he was gradually becoming less able to care for himself on a daily basis, I decided to contact Home Instead and had a wonderful initial chat with them and was very encouraged by their professionalism. Consequently, we have now had Dad cared for, for four weeks and I am very happy with their genuine level of care. Consequently, I now have peace of mind that Dad is eating regularly and also taking his medication. Just like to thank all the staff at Home Instead for their continued support.

Home Instead (Salford) are a caring and dedicated team who daily, brighten my Aunts world. There are vital links in the communication chain keeping my Aunts daughter in Australia in regular contact with her Mothers care. The team have embraced Zoom, to regularly review the care package and help family members and more importantly my Aunt stay connected. They are a virtual lifeline and very much appreciated.

I would not hesitate to engage the services of Home Instead (Salford). Professional high quality care. Highly organised and efficient. I’m so pleased I was introduced to them, my parents in their nineties are still able to live at home because of their carers assistance.

My 94-year-old housebound grandma has been with Home Instead (Salford) for a few years now. They are, by far, the best home care company that we have ever had. The owners are so friendly, caring and compassionate. This shows in how they recruit staff. I live far from my grandma, and the lockdown has been difficult, but Home Instead staff have been super helpful and caring. From getting the shopping into Christmas Day Dinner on a plate as we could not be there; nothing is too much trouble. Their service goes beyond meeting basic needs, which have, undoubtedly, assisted my grandma's well-being enormously. I would wholeheartedly recommend Home Instead Salford to anyone looking to find care to support their elderly relative to live independently. Thank you to all the team at Home Instead (Salford).

We have used the service for a short period only but we are extremely satisfied with the service to date.

The Directors found the perfect match in my son's caregiver. She has a professional approach, is eager to learn about him and now tends to his every need. My son loves the time he shares with her and she finds interesting things to do with him. If I have contacted the office all the staff are helpful and polite and there is a friendly atmosphere.

The carers have consistently shown my Mother careful attention. They have given her companionship and have been willing to help her in many ways. Office staff have always been available for a chat and have readily altered the contact time with my Mother as her needs have grown. Staff have quickly notified us when they have felt that we needed to be consulted about my Mothers care. The carers now make sure that she has taken her medication and they usually prepare meals for her. The carers are always responsible and always check that my Mother is safe, i.e. that the doors are locked and that she has her pendant on her when they leave her.

The care given was professional. The carers were pleasant and efficient. They got on well with us and went out of their way to help us with any tasks.

I find all the staff caring, able and willing to undertake any task I set for them. They are, without exception, pleasant and supportive, trustworthy and prompt to arrive when I am warned of some unavoidable delay. They are good-humoured and patient, contributing to the good quality of my otherwise rather quiet life. My daughter is in Canada, gains reassurance that I have good support.

I have been very impressed by all your staff - they are caring, professional and very helpful on all occasions.

From the beginning, the standard of care and organisation has been exemplary. All the caregivers have been kind, caring and very professional. The management/admin of Home Instead are always very efficient, approachable and helpful. A five-star service!

The care your carers provide went above and beyond it just being a "job". They not only gave care to my Mother but gave peace of mind to me and my wife, knowing that Mum was being lovingly cared for. I would like to give our thanks and love to two caregivers especially who went above and beyond "care". The care coordinator always treated any concern we had with good grace and professionalism and is a credit to her profession. Thanks again to anyone at Home Instead who had dealings with our family.

We were absolutely delighted with the care my Mother-in-law received from Home Instead. All the carers were delightful and we felt reassured that she was getting the best care available to help her stay in her own home. We always felt able to adjust her level of care as her needs increased and the office staff went out of their way to accommodate her needs.

When I found Home Instead - from the first phone call - I knew that I had found a company to trust. The worry of Mum living so far away from me was really difficult. Now I have peace of mind as my mum's small team of regular caregivers are amazing. The team in the office are always available to speak to if I am worried or concerned. Mum is much happier and really looks forward to visits! Thank you to all at Home Instead.

Care always on time and not in a rush to leave. Very pleasant and knowledgable.

Very happy the way Home Instead set up the care for my mother. From the very first call, I know I was in good hands. The care manager was very helpful and thought of every little detail. I have experienced poor care and did not want to make the same mistake. I can now say after 8-months, it was the best decision I could have made. Home Instead is amazing, Mum is happy in her own home, and I have peace of mind knowing I can trust the caregivers, which is priceless.

As a family we can't thank Home Instead and the CareGivers enough, treating mum with such dignity and respect as they would their own family. Right from the start, they worked with us to create an individual care package suitable for mum's complex needs and have continued to do so when things have changed or we have raised anything with them. As mum can't communicate it was really important for us to have the same carers daily so they got to know her to enable them to provide the best possible care and to know when mum wasn’t feeling “quite right”. They also allocate the same time every day so we aren't worrying that they are going to be late or not turn up. The CareGivers are just amazing and it’s obvious they really do care which is a real comfort to us. We can also see this has been a huge benefit to mum who is much brighter and more alert and as a family, this has given us peace of mind.