Review from F J (Daughter-in-law of Client) published on 20 November 2020 Submitted via Postal Card • Report

Overall Experience

The involvement of Home Instead started with a once weekly shopping visit, over the years this was increased to a daily contact and then a high level of care prior to the client going into residential care.
From the beginning, the standard of care and organisation has been exemplary. All the caregivers

have been kind, caring and very professional. The management/admin of Home Instead are always very efficient, approachable and helpful. A five-star service!

Reply from Jo Shaughnessy, Director at Home Instead (Salford)

Thank you so much for your kind words your mother-in-law was a much-loved member of our Home Instead family, and we're so glad to know that she's settling in fine. I'll make sure to pass your message on to the team who often want to know how she's doing and often remark how much they miss seeing her. You are so right - we have a wonderful team who are just amazing in so many ways.
Thank you to you and the family for putting your trust in us to take care of someone so precious - it was a privilege and an honour to do so.
Best wishes, Jo Shaughnessy & The Home Instead Team

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Review from David H (Son of Client) published on 6 October 2020 Submitted via Postal Card • Report

Overall Experience

The care your carers provide went above and beyond it just being a "job". They not only gave care to my Mother but gave peace of mind to me and my wife, knowing that Mum was being lovingly cared for. I would like to give our thanks and love to two caregivers especially who went above and beyond "care".

The care coordinator always treated any concern we had with good grace and professionalism and is a credit to her profession. Thanks again to anyone at Home Instead who had dealings with our family.

Reply from Susan Robinson, Director at Home Instead (Salford)

Wow - thank you. We will pass on your amazing comments to the people concerned. The feeling has been completely mutual - your mother was a joy to support and she is missed by her small team. We hope that she has settled into her new routine. We really thank all your family for showing our Caregivers the respect they deserve. Delivering care is a true calling and we have professional Caregivers who go 'above and beyond' every single day. We are determined to show that 'care'' is a true profession requiring so many different skills. Thank you again - we miss you all.

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Review from Judith H (Daughter-in-law of Client) published on 6 October 2020 Submitted via Postal Card • Report

Overall Experience

We were absolutely delighted with the care my Mother-in-law received from Home Instead. All the carers were delightful and we felt reassured that she was getting the best care available to help her stay in her own home. We always felt able to adjust her level of care as her needs increased and the office

staff went out of their way to accommodate her needs.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for such an outstanding review. Your Mother-in-law was an absolute pleasure to support and was loved by her small team of Caregivers. Pampering sessions were always enjoyed by all - hair especially. We hope she is happy in her new abode - thank you for putting your trust in us, it was a joy to support you all.

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Review from J S (Daughter of Client) published on 23 September 2020 Submitted via Postal Card • Report

Overall Experience

When I found Home Instead - from the first phone call - I knew that I had found a company to trust. The worry of Mum living so far away from me was really difficult. Now I have peace of mind as my mum's small team of regular caregivers are amazing. The team in the office are always available to speak

to if I am worried or concerned. Mum is much happier and really looks forward to visits! Thank you to all at Home Instead.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for writing such an excellent review. All our Caregivers are exceptional and really enjoy spending time with their Clients - your Mum is no exception. Once all the necessary 'tasks' are completed your Mum and her Caregivers enjoy tea/coffee and cake and really enjoy exchanging news and stories. A regular trip to the garden centre is very much enjoyed too together with outings to Marks and Spencer for a shop and coffee. Many thanks once again for putting your trust in us.

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Review from R G (Husband of Client) published on 23 September 2020 Submitted via Postal Card • Report

Overall Experience

Care always on time and not in a rush to leave. Very pleasant and knowledgable.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for taking the time to write a review. We enjoyed supporting you and your family and hope that you continue to do well. Our Caregivers enjoyed spending time with your wife and send their best wishes too. Many thanks once again.

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Review from D J (Daughter of Client) published on 22 September 2020 Submitted via Postal Card • Report

Overall Experience

Very happy the way Home Instead set up the care for my mother. From the very first call, I know I was in good hands. The care manager was very helpful and thought of every little detail. I have experienced poor care and did not want to make the same mistake. I can now say after 8-months, it was the

best decision I could have made. Home Instead is amazing, Mum is happy in her own home, and I have peace of mind knowing I can trust the caregivers, which is priceless.

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Review from Diane R (Daughter of Client) published on 4 September 2020 Submitted via Website • Report

Overall Experience

As a family we can't thank Home Instead and the CareGivers enough, treating mum with such dignity and respect as they would their own family. Right from the start, they worked with us to create an individual care package suitable for mum's complex needs and have continued to do so when things have changed

or we have raised anything with them. As mum can't communicate it was really important for us to have the same carers daily so they got to know her to enable them to provide the best possible care and to know when mum wasn’t feeling “quite right”. They also allocate the same time every day so we aren't worrying that they are going to be late or not turn up. The CareGivers are just amazing and it’s obvious they really do care which is a real comfort to us. We can also see this has been a huge benefit to mum who is much brighter and more alert and as a family, this has given us peace of mind.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for sending such a fantastic review. We are delighted that you and your family are happy with our outstanding caregivers and that it is having such a positive impact on your mum. To say that we are giving you and your family peace of mind is a massive compliment. We always say that it is not just the Client that we support - very often it is the family just as much and sometimes more. The time you have taken to complete this review is very much appreciated - thank you.

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Review from Helen T (Niece of Client) published on 22 July 2020 Submitted via Website • Report

Overall Experience

My uncle’s wish, as he grows older and his needs increase, is to remain in his own home. Home Instead Senior Care Have been making this possible for the last couple of years now. After having spent a period of time in hospital/rehabilitation at the start of this year he was never so glad as to get home

again to the surroundings and carers that he knew and felt comfortable with.
For me, as the person who is trusted with helping him make decisions about his care, the whole process was made so simple as Home Instead had kept in touch and I had been able to keep his regular visit times reserved so it was a very smooth process to re-instate his care package as soon as we were ready.
I cannot visit him daily due to distance but, thanks to Home Instead, I have the ability to access his daily activity log which his carers document after every visit.
I wouldn’t hesitate to recommend Home Instead for anyone who wishes to remain independent. They can support in so many ways. Fantastic!

Reply from Susan Robinson, Director at Home Instead (Salford)

Hello Helen, thank you so much for taking the time to review our services. Your Uncle is a joy to support - he keeps everyone on their toes and smiling. We appreciate how difficult it is for family members to support their loved ones especially when there is a distance involved. We like to think of ourselves as 'unofficial' family members and the 'eyes and ears' for family members - especially families at a distance. We are so incredibly lucky with our team of CAREGivers and office team. Outstanding through and through - even during the recent pandemic our team have continued to work diligently and with broad smiles. Thank you for putting your trust in us Helen.

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Review from Karen H (Daughter of Client) published on 17 July 2020 Submitted via Website • Report

Overall Experience

The Home Instead Salford staff have visited Mum every day since we engaged their services in January of this year. The staff are kind, professional, attentive to Mum’s needs and importantly, throughout the pandemic, have adhered to safety protocols. I know Mum enjoys her daily visit and it is reassuring

for me to know that she is being taken care of when I am unable to be with her. The management are always available and responsive to my queries or requests. I could not be more satisfied with the service.

Reply from Susan Robinson, Director at Home Instead (Salford)

Hello Karen - thank you so much for your outstanding review! We are very lucky to have such an amazing team of people - both working in the community and within the office. We are very proud of our team who have continued to work throughout the pandemic with enthusiasm and gusto! Obtaining the correct PPE has been a challenge but we have succeeded - so far - so good. Your Mum has missed her regular visit from her mobile hairdresser during the past few months due to COVID and so one of our lovely CAREGivers came to the rescue! A hair wash and roller session was the order of the day. A little pampering works magic - and the smiles on the photos prove it too! Thank you for putting your trust in us - your Mum is a pleasure to support and have fun with.

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Review from Karen S (Daughter of Client) published on 18 May 2020 Submitted via Website • Report

Overall Experience

When we first approached Home Instead they outlined how they operate and how they would put together a tailor-made care package for Dad. Every step of the way they did what they said they would do in a professional friendly way. They got to my Dad and with that knowledge they put together a team of

caregivers who proved to be amazing in every aspect. Home Instead plans their Caregivers' schedules so they are always on time and do exactly what has been agreed.
When Dad had a fall in the night the next morning the Caregiver stayed with him, made the necessary phone calls including arranging cover for her next client while she looked after him until the ambulance arrived.
We have complete confidence in the care they deliver - 'they do what it says on the can!' If you are going to have care in the home you have to have Home Instead.

Reply from Susan Robinson, Director at Home Instead (Salford)

Hello Karen, thank you so much for such an outstanding review. Our CAREGivers and office team are extraordinary and we enjoyed supporting your father. We will make sure that all CAREGivers who visited him have sight of the review. We hope you are well and we send our best wishes.

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Review from J L (Daughter of Client) published on 1 November 2019 Submitted via Postal Card • Report

Overall Experience

After a recent, much-needed review, care standards have improved, if we can add please that carers need to be aware of service users' needs before their visit.

Reply from Susan Robinson at Home Instead (Salford)

Hello and thank you for taking the time to write a review. As a longstanding Client we value your feedback and we thank you for putting your trust in us. We are always looking to improve our services and we will call you in the next few days to discuss your comments. Many thanks once again.

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Review from Isla P M (Daughter of Client) published on 3 September 2019 Submitted via Website • Report

Overall Experience

My mum is 90 this year and is a staunchly independent woman. She is intelligent and discerning and struggles to ask for help. Home Instead has provided that help, so that mum doesn’t overburden her friends.
I live in Canada and when mum had a recent hospital admission for a pacemaker they made sure

that mums care was increased to help her in the recovery phase after her hospital admission, they also visited her in hospital and communicated with me as to how she was progressing. It was so comforting to me to know that mum’s needs were being met in a proactive and dynamic way. Service was increased and then as she recovered her service was reduced.
The carers are carefully matched so that there is a good ‘fit ‘ they are well trained, conscientious and enjoy their work bringing positive energy and vitality, which is so lovely. I would be happy to recommend Home Instead.

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Review from Lillian A (Client) assisted by family/friend published on 11 April 2019 Submitted via Postal Card • Report

Overall Experience

Sometimes my caregivers give above and beyond what they need to do. They can make me feel so much better with the simplest of actions e.g. Washing my hands and face and combing my hair.

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Review from Anne M (Daughter of Client) published on 14 February 2019 Submitted via Website • Report

Overall Experience

Mum has Alzheimer's and had refused any help from Social Services, insisting that her two daughters will tend to all her needs. We did but found we struggled to have any holiday and spend any time with our families. Then we came across Home Instead Senior Care. We were worried that Mum might still resist

any help but with some perseverance and the skill of the two lovely carers she now enjoys their visits. They will ensure she eats, occasionally take her out and help with housework. They have been a great help to me and my sister as have the staff back at the office. Nothing is too much trouble.

Reply from Susan Robinson at Home Instead (Salford)

Thanks so much for your feedback, it's really appreciated. We understand that families are often apprehensive when accessing additional care outside of the immediate family. However, with time and patience (and the right team!) this CAN be achieved, and the benefits to all become very quickly apparent. Our CAREGivers really love their time with Mum and we're delighted to hear that the feeling is mutual! Thanks for putting your trust in us.

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Review from S C (Client) published on 18 January 2019 Submitted via Postal Card • Report

Overall Experience

I have had carers from Home Instead Salford since I came home and am more than satisfied with all the help they give me.

Reply from Susan Robinson at Home Instead (Salford)

Thank you so much for such an amazing review. We all think you are amazing! The absolute determination you have to recover from your broken leg is quite outstanding. We are all in awe of you. Thank you again.

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Review from Elizabeth W (Daughter of Client) published on 4 January 2019 Submitted via Postal Card • Report

Overall Experience

The consistency of care was very important to mum and Home Instead Senior Care (Salford) provided this. Mum has come to describe her caregivers as friends. This tells me that mum is happy with her visits and is confident in their abilities. Communication is also a vital part of care and if there were

ever any problems with mum I was always notified. An excellent company - definitely recommend to friends.

Reply from Susan Robinson at Home Instead (Salford)

Thank you for this lovely review. Your Mum was a lovely lady and was a pleasure to support and be with. We are delighted that she considered her CAREGivers as 'friends' and this is what we strive for 'professional friendships' where there is joy and mutual respect between Client and CAREGivers always. We miss your Mum and wish you and your family all the best for the future.

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Review from P F (Friend of Client) published on 4 January 2019 Submitted via Postal Card • Report

Overall Experience

My friend who was fiercely independent took a long time to agree to using Home Instead Senior Care (Salford). She wanted to stay in her own house as long as she could but eventually realised Home Instead Senior Care (Salford) would make that possible and take a lot of the burden off her family. I know

she was delighted with the care she had from your ladies who were only with her for a very short time but treated her so well. It was sad she didn't take advantage earlier.

Reply from Susan Robinson at Home Instead (Salford)

Yes, it did take a while to gain her trust but eventually, she did allow us to visit her and immediately she was hooked. Very quickly if the 'match' between Client and caregiver is right all fear and trepidation disappears very quickly. It is hard to let strangers in our own homes but here at Home Instead, our recruitment process is thorough together with our training. However, what we look for initially is passion - people who want to deliver top-quality care with compassion and empathy. When our caregivers arrive for their interview they have to pass the 'Mum or Dad' test. Would we like him or her to support our own parents? If the answer is 'no' they will not pass the recruitment process. Thank you for taking the time to complete this review and our caregivers enjoyed supporting your friend - even though it was for a short time.

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Review from Jennifer R (Daughter of Client) published on 3 January 2019 Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Salford) feels like an extended family. Communication is superb, it is very refreshing having the phone answered on the first or second ring and your query is dealt with asap. I can't comment on the particular experience as the caregivers are always consistent with the level

of care they provide. They are kind, caring, efficient and punctual and praise must also go to the management of the team. You can easily expand/alter the level of care quickly as needs change. Just a simple phone call means it's done. Home Instead Senior Care (Salford) makes me feel I am not alone in battling dementia care.

Reply from Susan Robinson at Home Instead (Salford)

Thank you for such a fabulous review. We have been rated 'outstanding' by CQC because of our exceptional caregivers and our friendly and efficient office team. We love and respect everyone whether client or caregiver and this shines through in the quality of care that we provide day in and day out. Thank you for sparing the time to write this review.

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Review from Marion H (Client) published on 2 January 2019 Submitted via Postal Card • Report

Overall Experience

All the carers who have I have experienced have all been sociable, helpful and interesting to chat to especially the ones who have interests that coincide with my own hobbies. They also give practical advice with my electronic tablet or mobile phone.

Reply from Susan Robinson at Home Instead (Salford)

Many thanks for taking the time to complete this review. We are delighted that we are able to help out with technical matters too. Our CAREGivers always enjoy their visits.

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Review from Ronald S (Client) published on 18 December 2018 Submitted via Postal Card • Report

Overall Experience

The service provided is excellent.

Reply from Susan Robinson at Home Instead (Salford)

Many thanks for this excellent review. We are delighted that we scored top marks - thank you for taking the time to complete the review form - very much appreciated!

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Meet the Team (9)

Susan Robinson

Job Title: Director - Co Founder Joined: 2016

My name is Susan Robinson and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life and I am immensely proud to be part of this vibrant and ever-changing city.

Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between school, families and the wider community. My passion for community development grew very quickly and I had no intention of changing my career path.

However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Nicky Leack

Job Title: Director/Registered Care Manager Joined: 2018

Meet the team

Nicky Leack, Registered Care Manager

Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.

He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.

Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.

Outside work, he enjoys spending time with his partner and three beautiful children.

Madison Greenhalgh

Job Title: Office Co-Ordinator Joined: 2018

Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.

Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.

“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.

I also enjoy time out of work – holidays, socialising, spending time with friends and family!”

Gemma Brookes

Job Title: Trainer & Quality Lead Joined: 2019

Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.

Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.

Gemma also excels in training our new Care Professionals and takes this role very seriously always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share bringing training to life.

“No day is ever the same. I really enjoy delivering training to our new recruits and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”

Gemma is loved by her Care Professionals, Support Team and Clients alike!

Amy Gowland

Job Title: Head of Compliance Joined: 2020

Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education aiming to complete level 4 ‘Lead Practitioner in Adult Care.’

Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.

“I love my job here at Home Instead and I have already learned a great deal. I was leading recruitment and all associated activities but have now moved to the role of Care Coordinator. This role includes scheduling which can be very stressful at times but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed and I enjoy this too. Liaising with Care Professionals, Clients and family members is always interesting and each day is different. There is no time to be bored here at Home Instead!

At home, I love spending time with my friends and family, cooking and gardening.”

Amy is an asset to Home Instead Salford and she has a great eye for detail which is essential for this role.

Jemaine Horwood

Job Title: Field Supervisor Joined: 2023

Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. Jemaine is a valued team member.

Tegan Fermoyle

Job Title: Recruitment Support Joined: 2024

Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.

Joanne Robinson

Job Title: Community Engagement Champion Joined: 2016

Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022 she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!

Bobbi B

Job Title: Security Champion Joined: 2022

Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!

Home Instead (Salford)

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in charge