Home Instead Senior Care (Peterborough Oundle & The Deepings)

Unit 1, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX

Home Instead Senior Care - (Peterborough, Oundle & The Deepings) takes a versatile approach to caring for older people, helping them to maximise home life and building up a strong community reputation.

The unique companionship focused care service can make such a difference to individual's quality of life because everything carers do is focused on the person receiving care. They always try and match caregivers to clients and aim to minimize the number of caregivers each client sees in order to encourage continuity & consistency of care.

They are currently rolling their own in-house specialist Alzheimer's and Dementia training, which has been City & Guilds accredited.

Group : Home Instead Senior Care

Person in charge: Amy Kennedy (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Peterborough Oundle & The Deepings): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Peterborough Oundle & The Deepings) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Home Instead Senior Care (Peterborough Oundle & The Deepings) is calculated as follows: ( (153 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 203 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Peterborough Oundle & The Deepings) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Peterborough Oundle & The Deepings) has a Review Score of 9.7 (9.714) from 34 Reviews

Average Ratings

  • Excellent
    27
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)?

  • Extremely LIKELY
    32
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Peterborough Oundle & The Deepings)

  • Client / Service User
    21
  • Daughter of Client/Service User
    10
  • Husband of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Home Instead always ring to check it is convenient to visit mum for her review, unfortunately due to work commitments I was not present, mum has dementia and was unable to remember if they had visited.
We have been using Home Instead for 3 years and mum absolutely loves her carers and I cannot thank them enough for all the care and support they give.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

All employees are extremely approachable, caring and focused on giving the best possible service for the client.
All the employees share the same ethos, which clearly comes from the top - many thanks to the team.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 13 Jul 2017:

Wow! What a glowing review - thank you so much for taking the time to give us a write-up - really appreciate it.

I do not live near to my father and he was clearly needing help at home; so I chose Home Instead.

I just want to say they have been truly fantastic. The ladies in the office have been so helpful on my many calls. As always there were a few teething problems in the beginning, especially for my dad who was not sure about having care and the logistics of medication etc but all have been professionally sorted.

He now enjoys the lovely ladies who come. They have been truly outstanding, nothing is too much trouble.

2 months ago I was one very stressed daughter who was being pulled in all directions; dad, children, grandchildren, husband, job, and no life for me too.
Now I am still very busy but am at last having some time for me because I know my dad is being cared for twice a day.

If there are any worries or concerns, they get in touch with me. Thank you Home Instead for caring for my dad and thank you for giving me some life back.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

We have been very happy with the care and attention that we have received from our carers. They could not be more helpful and caring in all that they do for us, for me particularly.
They are always cheerful, punctual and happy.
Excellent carers.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 22 Jun 2017:

Thank you so much for taking the time to review our caregivers. I will make sure I pass on your kind words.

My experience with Home Instead was last month as a general rule satisfactory. Carers always arrive on time and carry out the tasks required of them to the best of their ability. They are always caring and cordial and make living alone a lot easier to manage.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 17 May 2017:

Thanks for taking the time to review the care you receive - we appreciate it :-)

I moved my Mum closer to me and contacted Home Instead Senior Care for care a few mornings per week. My Mum's eyesight was failing and after several falls, she was very unsteady. Mum's two main carers were brilliantMum enjoyed their visits and came to see them as friends. They would do anything she needed which involved helping with showering, dressing, lunch preparation, shopping, washing and calming her when she got agitated. Unfortunately, after more falls, my mum now receives full-time care and is presently in a care home.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.7 out of 5

The carers are all so cheerful and very willing to help. I like regular caregivers that I know, it is very important.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 28 Apr 2017:

I'm humbled to read such praise about our family run care service. I'm delighted to hear that you are benefiting from the support and will share your kind feedback with the rest of the team and indeed caregivers. Thank you so much.

Mum and dad are very pleased with their carers who provide great companionship and attend very well to their needs. We all feel that providing care is a particular art, not all poses the empathy required to support elderly people, particularly when they have mental illnesses. Our carers seem to genuinely enjoy their job and provide great care.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.7 out of 5

Philip, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 07 Apr 2017:

Very kind of you to take time out to review our care services.

Home Instead have provided outstanding care to me for almost 2 years. My wife and I are much happier and enjoy my carers visits.

All the staff have been kind as well as professional. It's the best care I've had outside of Stoke Mandeville, and over 25 years as a paraplegic wheelchair user. Thank you to all the team who help me to stay at work as a musician and school music teacher.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip, C D at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 03 Apr 2017:

Really appreciate the feedback!

After several falls and luckily no breakages, my confidence was low. I was reluctant at first to accept help which was obviously needed. I have been so relieved to go shopping and to appointments of all descriptions with my helper, this relieving my family who continue to complete the picture.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Likely

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Average Rating:   3.8 out of 5

More than satisfied with the level of service and care by everyone. Always willing to help with any chore and personal care.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4 out of 5

I would like to commend Home Instead for their quality of care.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

The lady from the office in Peterbororugh came to ask if I had any problems with the care I was receiving. I said I had no problems and I get on well with all the care workers I have had. The two main carers compliment each other very well - one does mainly light housework and the other helps me personally with shopping, hair washing and changing the bed linen.

I enjoy their company and they continue to support me to be able to live independently as they have done since I left hospital in January 2015 - when I couldn't have lived at home without them. They have contributed enormously to my wellbeing and encouraging my continued independence.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

My father is very happy with the service he receives from his two regular carers. He enjoys their company and they are both very excellent at their other tasks.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.7 out of 5

As someone who has encountered many types of caregivers throughout my disabled years. I can genuinely say this is by far the best company yet. Always on time, friendly and consistent. Would definitely recommend to friends and family.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 03 Mar 2017:

Thank you for your kind remarks. It has been a pleasure to have been of service to you over the past few years and I hope the relationship continues well into the future!

Home Instead provided service to us for a short time while we were in need and were a great help to us.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4 out of 5

My mother is so benefitting from the home care service. She really likes the ladies that go to her who are so kind and friendly. They have helped her enormously with her loneliness and given her something to look forward to. It has been a big help to us too.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Likely

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Average Rating:   4.6 out of 5

I was recommended Home Instead by Age UK when I was looking into using private agency care for my needs. I knew I had to 'get it right' as this kind of work is so personal to the client (me). It takes a very special kind of person who chooses to work in the care sector and maintain that high standard that Home Instead recognises and is their mantra when employing potential applicants. I am exceedingly happy with the girls I have from Home Instead.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

I am so pleased to have Home Instead. You get the same carer, they stay for one hour and are very good, kind and friendly.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

I have two superb carers who will do anything I need.
They have become friends and I look forward to them coming.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.2 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 01 Mar 2017:

It's good of you to take the time to give a review of our service. Thank you so much.

I have only started using Home Instead a few months ago for my mother suffering from Alzheimer's.
I have found them to be excellent. The same two carers come to her and I always feel that she is in good hands.
They write a daily report which I find really useful.
The office staff are always helpful when I have had any query.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 01 Mar 2017:

Thank you so much for reviewing the care and support you receive. We are pleased that you are happy with the service and your care givers.

I have been very pleased with both my ladies. They have become friends, enjoyable with many similar interests and many laughs.
I look forward to their visits and all the care and understanding. I don't just feel a 'body' but a person with difficulties.
They are always very punctual. Looking forward to my next visit.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 01 Mar 2017:

I'm touched to hear that you are enjoying the company of your caregivers and appreciate you taking the time out to review.

The carers are first class. The backup system is very good, very satisfied all round.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

When I had the misfortune to injure my lower back, it was distressing to come to the decision I should no longer drive my car for safety reasons. A friend suggested it would be prudent to have help. Being an independent person this was not easy to accept but realised I had no choice. I could still look after myself and my home and garden but driving was in another category altogether. So - a visit from 'Home Instead' was arranged. Now a year later, two lovely ladies each make a 2 hr visit every week. They have become not only helpers but friends and have transformed my life - I can't imagine how I could ever cope with shopping, garden centre etc without them. And importantly, I haven't totally lost my independence. Thank you all!

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip Kennedy, Company Director at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 01 Mar 2017:

I'm delighted to hear that you are benefiting from the care and support we provide. We are genuinely proud to be able to provide the support you are looking for and appreciate your kind words.

We have used Home Instead for several years for my parents who live in sheltered accommodation.
Over the years their needs have increased and at all times, Home Instead have responded to the extra needs and delivered a very high standard of care, especially to my 92-year-old father. Both carers are of the highest standard and their compassion and willingness to do everything they can to help look after my parents gives me peace of mind. I know I can rely on them and would recommend Home Instead of Peterborough to anyone looking for top class care in the home.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.5 out of 5

Philip, CD at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 08 Feb 2017:

Thank you so much for taking the time to submit a review.
We are lucky to have so many fantastic caregivers and it's a pleasure to be of service to you and your loved ones.

Dad had a stroke and was mum's principal caregiver as she has dementia. None of the family is close by and our parents desperately want to remain at home. They are both in their 90s. Home Instead came and discussed our needs and those of our parents (who were reluctant at first). All the caregivers have been excellent and have become great companions for mum and dad, helping them with chores and running errands, taking them to appointments and most importantly making them laugh. We have the peace of mind that mum and dad are being cared for daily and are eating properly, safe and happy.
Home Instead are flexible to our needs and very accommodating. Mum and Dad quickly accepted the extra help. There is great continuity with carers so they are not constantly seeing different people. All round we are extremely pleased with the level of care. Had we not found Home Instead, I think mum and dad may have had to go into a care home and they are really not ready for this. Highly recommend.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip, CD at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 07 Feb 2017:

It is a privilege to help support your parents to live independently on their own.
Thank you for taking the time to review our service.

Highly professional; also compassionate and kindly. Aware of specific needs of spinal injury care; kindly and helpful to my wife. All care staff are excellent - lots of laughs, very good at preserving dignity. Our lives have improved steadily since Home Instead Senior Care took us on mid-2015. Very flexible service.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Philip, C D at Home Instead Senior Care (Peterborough Oundle & The Deepings) responded to this review on 02 Feb 2017:

Thank you so much for your kind review.

Carers go above and beyond constantly. Office team are always supportive and flexible. The only agency which offers this level of service and empathy through all carers. We have tried others and Home Instead is leaps and bounds above in every way.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.7 out of 5

Home Instead provide an excellent service. My wife has a good relationship with her carer and other staff. The service is a great help to us.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4 out of 5

I would recommend this company at all times. The care and consideration is first class. Everything is so well organised and those in charge in the office regularly visit to see how my situation is progressing. I have met several carers all of whom I have liked and who have been very helpful.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

I am one hundred percent satisfied. Everything which I ask them to do is done excellently and cheerfully. I am more or less housebound it is very important to me that who ever visits me is both pleasant and interesting.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

Carers are all excellent and always so helpful, all lovely ladies, friendly and very prompt.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4.5 out of 5

I don't have to ask them to do anything they just do it. They are marvellous the carers. No complaints whatsoever. The carers couldn't be nicer. They are always on time never late.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   4 out of 5

I have been looked after very well. It's like having a family coming in. I couldn't be happier.

How likely would you be to recommend Home Instead Senior Care (Peterborough Oundle & The Deepings)? Extremely Likely

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Average Rating:   5 out of 5

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