Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 118 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care

Funding & Fees

Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Good to Know

Group/Owner

Person in charge

  • Amy Kennedy (Care Manager)

Home Instead (Peterborough Oundle & The Deepings) Reviews (118)

Total of 118, showing 1-20
9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.919) out of 10, based on 35 reviews in the last 2 years. Over all time Home Instead (Peterborough Oundle & The Deepings) has 118 reviews.

Overall Experience

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Date Published

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Review from E T (Daughter of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an exceptional service from Home Instead Peterborough , Oundle and the Deepings. My father had been extremely reluctant to accept care but from meeting the Care Manager for the first time and onwards , he ( and the whole family ) have been so impressed by the kindness , professionalism and
quality of the care that he has received . There has been great effort taken to match the needs of my father to his care professionals. My father has enjoyed getting to know his care professionals and they have taken the time to get to know his needs and interests. I would say that they have gone the extra mile with him - not only doing the care tasks to a very high standard but also by being prepared to sit with him , engaging him in conversation that he finds interesting and stimulating. This has undoubtedly helped by father's wellbeing and ability to stay independent in his own home.
Many thanks to the manager and all her team!

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind words. We're truly grateful you chose Home Instead for your father's care. Providing high-quality, person-centred home care in Peterborough, Oundle, and the Deepings is at the heart of what we do, and it's wonderful to hear how well your father has connected with his care professionals. We're especially pleased that the team's kindness, professionalism, and effort to engage him in meaningful conversation has supported his wellbeing and independence. Thank you again for your thoughtful feedback - it means a lot to all of us.Warm regards,The office team at Home Instead Peterborough

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Review from Sarah P (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received outstanding care from Home Instead. The carers were kind, thoughtful, caring and compassionate. They treated my mum as though she was their mum and my sister and I never had to worry when we knew Home Instead carers were visiting her. The office staff were also very pleasant to deal
with. We had an excellent experience throughout the 2 years mum was cared for by Home Instead.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind and thoughtful words. It means the world to us to know that your mum received the care, compassion, and dignity she deserved during her time with us. Treating each person as we would our own family is at the heart of everything we do, and we're so glad that came through in your experience. We're also grateful that you and your sister felt peace of mind knowing she was in safe, caring hands-that reassurance is something we always strive to provide. It was truly a privilege to be part of your mum's life and to support your family over those two years. Thank you again for your trust, and for sharing such a meaningful reflection. With heartfelt thanks, The Home Instead Team

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Review from D W (Daughter of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead!
My father is someone who is very active, out & about on his own most days, but has memory loss. He did not need personal care, but he wanted support to live independently in his own home (& didn't want that support to only come from family).


The carers are amazing!

They treat him as an individual, with dignity, care & respect.
They do some housework, take him shopping to his kind of shops for his next (DIY!) project; accompany him on walks, & encourage him to sing (which he has always loved), & much more.


He is unique, as all of us are, & Home Instead are the only organisation that I found that recognised that & matched carers that support him as the individual he is.
If I could give more than 5 stars I would!

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

It's lovely to hear about your father's independence, creativity, and active lifestyle - and we're honoured to support him in continuing to live in a way that reflects who he is. It's incredibly rewarding to know that the carers have not only met his practical needs, but have also connected with him in ways that bring joy, confidence, and companionship. We wholeheartedly believe that care should never be one-size-fits-all, and we're so glad to hear that our team has honoured his individuality with the respect and dignity he deserves. Thank you for placing your trust in us and for sharing your father's story so openly. With gratitude,

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Review from D W (Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All great, very helpful.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your five-star review! We truly appreciate your support and are so glad to hear that you had a positive experience. Your feedback means a lot to us and motivates our team to keep delivering the highest standard of care and service. With gratitude, The Home Instead Team

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Review from Janet T (Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Home Instead Peterborough.
I had major abdominal surgery and needed short term help for personal care etc. It was a godsend to me that I could access such excellent care on a short term basis. The carers were all professional and also friendly. In addition to personal care did
light housework. The carers had been carefully chosen so I got on well with them. I always knew who was coming, they were punctual and on the odd occasion when there was a delay because of morning traffic the office phoned me to inform me of the slight delay.
So all in all a very professional and caring company which I highly recommend.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind and thoughtful review. We're truly honoured to have been able to support you during your recovery, and it means the world to us to know that our care made a positive difference at such a challenging time.Our team works hard to ensure that every visit feels personal, respectful, and reassuring-so hearing that you felt comfortable, cared for, and informed throughout your time with us is incredibly uplifting. We're also so glad to know that our carers not only met your practical needs but were a source of genuine comfort and connection as well.Thank you again for your recommendation-it's the greatest compliment we could receive. We all wish you continued health and strength, and please don't hesitate to reach out if we can ever support you again.Warmest regards,The Home Instead Peterborough Team

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Review from D M (Son of Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has supported my Mum, who has advanced Alzheimer's, and my Dad, who, as her main carer, needs respite. Home Instead was marvellous from the start. The team clearly understands the need to get to know someone with dementia well. The carers are now fully trusted by my Mum. My Dad has two
afternoons a week to himself. Mum is well looked after by people who genuinely care about her and are utterly professional in safeguarding etc. Also, as they have insurance to drive the person cared for, it means Mum can be taken out somewhere different for a coffee, etc.
For people who want to remain in their own homes and manage care incrementally, from companionship through to personal needs, discovering Home Instead was like hitting the jackpot for our family. They are truly person-centred. They bring together professional care with bespoke solutions for individuals and families.
They are reliable, understanding, professional and genuinely care both in the physical and ethical senses.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your incredibly kind and thoughtful words. Reading your review genuinely moved us. Supporting your Mum and Dad has been a real privilege for our whole team. We know how important it is to build trust-especially when caring for someone with advanced Alzheimer's-and it means the world to hear that your Mum feels safe and comfortable with us. Just as importantly, we're so glad your Dad is able to have that much-needed time for himself, knowing she's in good hands. We always strive to offer care that is not only professional but deeply personal and human. It's heartwarming to know that our approach has made such a difference to your family. Your words are a true reflection of what we hope to achieve every day. Thank you again for taking the time to share your experience-it truly means so much to us and to the team. With warmest regards

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Review from Tracy F (Friend of Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended!
Dear family friend needed post hospital support with getting up, dressing, breakfast & lunch preparation. We were delighted to have such great caregivers from Home Instead. It meant we could all relax a bit knowing that they were visiting. Just a team of 4 - all introduced to him
in advance & a 6 week rota agreed. He gained confidence & mobility as well as enjoyed a daily chat. Very friendly & professional. It may seem initially expensive but I wouldn't hesitate to call them again. You get what you pay for! The caregivers also seemed happy in their work. Thank you to everyone involved

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to share your experience. We're truly grateful for your kind words. It means a lot to hear that our team was able to provide the right support at such an important time for your family friend. Knowing that you could all feel more at ease while he regained his strength, confidence, and mobility is exactly why we do what we do. We're also really pleased that the consistency of a small, familiar team made a difference-and that the friendly chats brought a bit of brightness to each day. Your comment about our caregivers being happy in their work is especially appreciated; we're proud to have a team that genuinely loves what they do. Thank you again for your trust and support. We're always here if you need us. Warmest regards, Home Instead

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Review from Martin P (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for taking the time to share your feedback regarding our service. We truly appreciate your insights, as they are invaluable in helping us maintain and enhance the quality of our services here in the Peterborough area. Your observations will be taken into consideration as we continue to support our team in providing the best possible care. If you have any further comments or suggestions, please feel free to reach out. Thank you once again for your input. Best regards.

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Review from Michael T (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now.
Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers.
It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies.
The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities.
When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear.
I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Reviews such as these mean the world to us and our care professionals absolutely love reading that their visits are making such a difference to yourself and your family. Thank you so much for taking the time to leave this review, we really do appreciate it thanks have so much Philip Kennedy.

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Review from Martyn N (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office
to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind review. I can't tell you how much that means to us to read those heartwarming words. Thank you again for taking the time to leave this review. I cannot wait to share it with our team.

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Review from A M (Client) assisted by family/friend published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your review - I will share your kind words with our team of care professionals who I know will be delighted to hear that you have appreciated their visits - thanks so much!

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Review from Julie O (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for these heartwarming words. They're really lovely to read, and I will share them with our team.

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Review from S B (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely review - thank you so much for taking the time to leave us this review, I will share this with our team!

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Review from Ingrid F (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Hi there, what a wonderful review! Thank you so much, I will share your feedback with our team!

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Review from N C (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Everything is efficiently organised.
Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc.
The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly
relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this lovely review - I will share it with our team who I know will be delighted!

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Review from Adrian B (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life
hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead.
They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely review - thank you so much for reviewing our service and I will pass your kind words on to our care team here in Peterborough.

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Review from M S (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your lovely review - I will share your review with our team! Kind regards

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Review from Paul H (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much - I will share your lovely review with our team, they will be delighted!

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Review from P C (Goddaughter of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for this lovely review - it has been an honour and privilege to be able to serve your family and I will share your kind feedback with our team.

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Review from M B (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Always very helpful.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely 5 star review! Thank you so much - I will share this with our team!

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (193 Excellents x 5) + (17 Goods x 4) ) ÷ 210 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (1)

Paula

Paula

Job Title: CAREGiver

Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.

Frequently Asked Questions about Home Instead (Peterborough Oundle & The Deepings)

What Type of Services does Home Instead (Peterborough Oundle & The Deepings) offer?

Home Instead (Peterborough Oundle & The Deepings) offers Home Care.

How many Carers does Home Instead (Peterborough Oundle & The Deepings) employ?

Home Instead (Peterborough Oundle & The Deepings) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Peterborough Oundle & The Deepings) to verify any information. View our terms and conditions. Home Instead (Peterborough Oundle & The Deepings) has an Enhanced Service - more info.