Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 118 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care

Funding & Fees

Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Good to Know

Group/Owner

Person in charge

  • Amy Kennedy (Care Manager)

Home Instead (Peterborough Oundle & The Deepings) Reviews (118)

9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.919) out of 10, based on 33 reviews in the last 2 years.
Over all time Home Instead (Peterborough Oundle & The Deepings) has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Peterborough Oundle & The Deepings)
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Total of 118, showing 81-100
Review from Ruth G (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care has always been around for us as have the two lovely carers who look after me, I can't fault the service I have from Home Instead Senior Care I was talking to one of the office staff today and talking through our worries of whatever - knowing this in confidence has been very
reassuring.
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Review from Kim S (Daughter of Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and support that my mum receives. The caregivers are friendly and my mum really enjoys their companionship and regular visits. I would highly recommend them.
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Review from B B (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Home Instead Senior Care.
Reply from Philip Kennedy at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service, your comments are greatly appreciated and I will share them with the team. If there is anything you can think of that we could do differently please let us know as we know there's always room for improvement.

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Review from Sarah A (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using this company for four years. They have been nothing but extremely outstanding.
Reply from Philip Kennedy at Home Instead (Peterborough Oundle & The Deepings)

Your comments are appreciated and mean a lot to the team - thank you for your ongoing support of Home Instead - Peterborough.

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Review from Bethan P (Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant office staff, very professional caregivers, very thorough.
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Review from Michael C (Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Philip Kennedy at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much for reviewing the care you are receiving from our wonderful family of CAREGivers. Please do not hesitate to contact the office team if we can be of further service to you. Kind regards

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Review from Janet B (Daughter of Client) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead since 2016 and cannot fault them. They provide an efficient and reliable service. We are lucky to have carers that treat my mother with respect and are very caring and kind which for me and my sister are the must important things. We never have to worry about her when she is
being cared for.
Reply from Philip Kennedy at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much for taking the time to review our services and I'm delighted you are happy. Please do contact the office team if you can think of any ways in which we can improve our service :-)

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Review from Maurice S (Client) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant - thank you.
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Review from H M B (Client) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for anything better.
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Review from Alice V (Client) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most reliable and helpful at all times.
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Review from Val D (Daughter of Client) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead always ring to check it is convenient to visit mum for her review, unfortunately due to work commitments I was not present, mum has dementia and was unable to remember if they had visited.
We have been using Home Instead for 3 years and mum absolutely loves her carers and I cannot thank
them enough for all the care and support they give.
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Review from D H (Wife of Client) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All employees are extremely approachable, caring and focused on giving the best possible service for the client.
All the employees share the same ethos, which clearly comes from the top - many thanks to the team.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Wow! What a glowing review - thank you so much for taking the time to give us a write-up - really appreciate it.

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Review from Bridget e (Daughter of Client) published on 5 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not live near to my father and he was clearly needing help at home; so I chose Home Instead.


I just want to say they have been truly fantastic. The ladies in the office have been so helpful on my many calls. As always there were a few teething problems in the beginning, especially for my dad

who was not sure about having care and the logistics of medication etc but all have been professionally sorted.


He now enjoys the lovely ladies who come. They have been truly outstanding, nothing is too much trouble.


2 months ago I was one very stressed daughter who was being pulled in all directions; dad, children, grandchildren, husband, job, and no life for me too.
Now I am still very busy but am at last having some time for me because I know my dad is being cared for twice a day.


If there are any worries or concerns, they get in touch with me. Thank you Home Instead for caring for my dad and thank you for giving me some life back.

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Review from John M (Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and attention that we have received from our carers. They could not be more helpful and caring in all that they do for us, for me particularly.
They are always cheerful, punctual and happy.
Excellent carers.
Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our caregivers. I will make sure I pass on your kind words.

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Review from Carolyne W (Client) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Home Instead was last month as a general rule satisfactory. Carers always arrive on time and carry out the tasks required of them to the best of their ability. They are always caring and cordial and make living alone a lot easier to manage.
Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks for taking the time to review the care you receive - we appreciate it :-)

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Review from Jane M (Daughter of Client) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my Mum closer to me and contacted Home Instead Senior Care for care a few mornings per week. My Mum's eyesight was failing and after several falls, she was very unsteady. Mum's two main carers were brilliantMum enjoyed their visits and came to see them as friends. They would do anything she
needed which involved helping with showering, dressing, lunch preparation, shopping, washing and calming her when she got agitated. Unfortunately, after more falls, my mum now receives full-time care and is presently in a care home.
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Review from Pamela R (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are all so cheerful and very willing to help. I like regular caregivers that I know, it is very important.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

I'm humbled to read such praise about our family run care service. I'm delighted to hear that you are benefiting from the support and will share your kind feedback with the rest of the team and indeed caregivers. Thank you so much.

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Review from K G (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and dad are very pleased with their carers who provide great companionship and attend very well to their needs. We all feel that providing care is a particular art, not all poses the empathy required to support elderly people, particularly when they have mental illnesses. Our carers seem to genuinely
enjoy their job and provide great care.
Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Very kind of you to take time out to review our care services.

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Review from J B (Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have provided outstanding care to me for almost 2 years. My wife and I are much happier and enjoy my carers visits.


All the staff have been kind as well as professional. It's the best care I've had outside of Stoke Mandeville, and over 25 years as a paraplegic wheelchair user. Thank

you to all the team who help me to stay at work as a musician and school music teacher.
Reply from Philip, C D at Home Instead (Peterborough Oundle & The Deepings)

Really appreciate the feedback!

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Review from Bethan P (Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As someone who has encountered many types of caregivers throughout my disabled years. I can genuinely say this is by far the best company yet. Always on time, friendly and consistent. Would definitely recommend to friends and family.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for your kind remarks. It has been a pleasure to have been of service to you over the past few years and I hope the relationship continues well into the future!

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (182 Excellents x 5) + (16 Goods x 4) ) ÷ 198 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paula

Paula

Job Title: CAREGiver Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.

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