Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 118 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care

Funding & Fees

Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Good to Know

Group/Owner

Person in charge

  • Amy Kennedy (Care Manager)

Home Instead (Peterborough Oundle & The Deepings) Reviews (118)

9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.919) out of 10, based on 33 reviews in the last 2 years.
Over all time Home Instead (Peterborough Oundle & The Deepings) has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Peterborough Oundle & The Deepings)
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Total of 118, showing 41-60
Review from Tina C (Daughter of Client) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Home Instead Peterborough for over 18 months now and the care and attention given to my mum was absolutely first class. Reluctant to have anyone in her home, being deaf and partially sighted the carers showed utmost patience and understanding. Even with her fussy food likes, they were so accommodating
in every aspect. Each carer also had time for a chat (via the app) to enable her to communicate with them.
Each carer is chosen with each client's needs specifically in mind - this is I think the thing that sets Home Instead above and beyond all other care agencies.
The App on my phone meant I could see what was happening after every call, putting my mind at rest.
Unfortunately after yet another fall we have had to move Mum to a care home for full-time care but I cannot recommend Home Instead Peterborough enough for letting her continue in her home of 60+ years for just a bit longer.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Wow 5 stars in each category. Thank you so much! We are very happy to hear that our service met with your expectations and you have rated us so highly. We are pleased to pass on your great feedback to our team and would like to thank you again. We really appreciate your valuable time and feedback and wish you and your family all the best for the future. Kind regards.

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Review from Michael t (Son of Client) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff, from office to carers, are all so helpful, friendly and were so kind to my dad. He really enjoyed their help and company and cheered him up on his low days. Whatever our issues or concerns, nothing was too much for the staff of Home Instead, for which we will be always grateful.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this lovely review - I will share it with the rest of our team who I know will be absolutely thrilled that you were happy with the service. Thank you once again.

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Review from B I (Client) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful to the office staff for taking samples to surgery!
I could not have survived without the care I've had from Hom Instead for more than two years. Coping with bowel and bladder problems, pus anxiety and depression has meant that I've needed help with personal care, shopping, light housework
and laundry; it's been good to have the carer carers and having chats with them helped improve my mood. I now have to move to more sheltered accommodation. Will is Home Instead very much.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

It's our pleasure and privilege to be able to assist. Please do contact us in future if we can support or advise in any way. We'd be only too glad to help!

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Review from Caitlin P (Daughter of Client) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been fantastic with my mum's care. They gave great advice, listened, were able to change things around when needed and were very flexible in accommodating Mum's needs. All of the carers were professional, discreet and amiable. Wouldn't hesitate to recommend Home Instead.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much - really appreciate this review. Kind words indeed.

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Review from Anthony H (Brother of Client) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Peterborough is an excellent organisation that can be fully trusted, to not only support the person being cared for, but also the family who are kept briefed at all times. The carers are first class and my sister trusted everyone one of them completely and held each one in high regard for
their friendliness, support and the comfort that they willingly offer. I could not find a care organisation that came anywhere near this standard of service and support. Truly 5 star.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Oh my goodness, thank you so much for your kind review. This has given everybody a huge lift to read that we have been able to support you and your family and build your trust. Thank you once again!

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Review from Peter W (Son of Client) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, both in the office and the carers, have been consistently friendly, efficient and helpful. They have improved the quality of life for both Mum and me.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much - I will share your kind review with our team, who I know will be delighted to be of service to you and your family!

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Review from Rosie B (Daughter of Client) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend HomeInstead caregivers without hesitation. The service and care given by HomeInstead to my parents was outstanding. Their caregivers do not just provide physical care or perform allotted tasks - they truly cared for and about first my mother and then latterly my father, enabling them to
continue living at home for as long as possible. The fact that their caregivers have a full hour available means that they can fulfil all the care needs without having to rush and also have time to help out with extra tasks that might arise, or just have time to make a cup of tea and have a chat. This provision of companionship was especially beneficial during the long months of Covid restrictions. I also felt the benefits of the care they provided for my parents because the reporting and notifying of any concerns to me helped alleviate my worry at not being able to visit my parents on a daily basis.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind review - we are so glad that your parents have benefited from our service and pleased that the hour-long visits work well. You know where we are if we can be of any further assistance to you or your family.

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Review from Louise R (Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead care for six months. The staff, both caring and management have been polite, considerate and receptive to my particular requirements. The ladies that visit me on a daily basis are wonderfully kind and always have time for a few words, in spite of their busy schedules.
I can recommend the service provided by Home Instead without reservation. My daily life is much improved with their assistance.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks for the kind review; we really appreciate it! We're always keen to hear how we can improve our service, so if there's anything at all you need or can think of any ways in which we can improve, then please do give us a call, 01733 333342!

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Review from Ruby S (Client) assisted by family/friend published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely team in every way, caregivers, office staff, everyone all very kind, thoughtful, understanding and willing. All the girls very caring and easy to get on with. Thank you all.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a glowing review! Thank you so much, from us all here at Home Instead Peterborough.

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Review from R S (Wife of Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers were very welcome. They were kind, generous, interacting people who were dedicated to their job of easing the lot of my husband, who suffered from dementia. He is now in a care home. This is the only reason for my link with Homes Instead.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Really appreciate the review! Thank you so much for allowing us to support your husband, and if we can be of any help or assistance in the future, then you know where we are - thank you once again.

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Review from Kathryn W (Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Home Instead since 2014, and I find their care and concern exceptional.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for giving us the opportunity to support you for all of those years! It's been tremendously rewarding for all of us, and if there's anything else we can assist with, then please do get in touch! 01733 333342.

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Review from Trevor L (Husband of Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely nice ladies and very helpful.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service. It's an honour to be able to be of support, and if there's anything else we can help with, then please do get in touch! 01733 333342.

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Review from Monika H (Daughter of Client) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, caring and compassionate from the first phone call to Home Instead requesting support for my parents in the middle of the pandemic. All the caregivers have been reliable and punctual. They continue to deliver compassionate and dignified assistance with personal care for my mother,
encourage my parents to eat and drink by cooking small tasty meals, and offer companionship and conversation which my father values enormously. The caregiver's standards of light housework are high and they make sure my parents are comfortable and secure in their home on leaving at the end of their tea time visit. The ladies in the office are very professional, responding to queries quickly, full of helpful advice and visit my parents regularly to check that they are happy with the service provided. The caregivers all follow the latest government guidelines regarding PPE which is very reassuring. I fully recommend engaging Home Instead to support your loved ones at home.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you very much! It's so nice to hear that your parents are benefiting from our service and it's a pleasure to be able to support them. I will pass on your comments to the office team and our family of care professionals who I know will be grateful for the feedback.

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Review from Gill P (Wife of Client) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely faultless service and compassion shown from start to finish. Carers were swiftly set up for my husband and they were just such lovely warm professional people. They did not rush things but took time to look after my husband’s needs whilst maintaining his dignity. It was also most reassuring
to know that advice about caring was at the end of the phone so that when my husband went into hospital they were able to advise me about my right to visit during times of Covid. Sadly his needs have changed and I must choose residential care for him. Despite this, I have been told that they are still at the end of the phone should I need further advice.
I fully recommend Home Instead to anyone who is seeking care at home. Many thanks for the wonderful work you all do.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

How wonderful! Thank you so much for this review and needless to say we wish you all the very best for the future. We are indeed here at the end of the telephone whenever you need us and I can't thank you enough for taking the time to review our service.

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Review from Paul V (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
From day one, thoughtful and effective support to my father from committed carers. The back office support has been excellent in ensuring there was always a replacement carer available, in case of illness.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

We very much appreciate the kind review and ratings. We will share your comments with our team and I'm sure they will appreciate the boost over what has been a difficult couple of years. We do try and make our service good value for money but we appreciate domiciliary care costs can be higher than clients hope. We pride ourselves however on having a robust office support function and the fact that we are a Real Living Wage accredited organisation which means that our costs are higher than some other providers. We thank you once again.

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Review from Sarah P (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been looking after my mum for several years now. The carers are wonderful, always too happy to help with anything needed and Mum really looks forward to their visits. The office staff are excellent, responsive and very efficient. I have recommended Home Instead to several friends and
they have been as happy as me with their range of services and the sensitive, thoughtful and caring people who provide them.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a glowing review! Thanks so much for taking the time to review our care services. We will share your review with our office support team and family of care professionals, who I know will be thrilled!

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Review from Susan C (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had been my mum’s main carer since her stroke, two years ago. He was reluctant to admit that he wasn’t coping and was unsure about having more carers in his home. However, I could see his sense of relief during the initial visit from the Home Instead team. Both Mum and Dad have a lovely relationship
with their carers and enjoy the attention they are given. My family are so grateful for everything they do for our parents and always with a smile! Home Instead went above and beyond to help us as a family during the recent pandemic. Communication between us and the care team has been excellent. Thank you Home Instead (Peterborough, Oundle and the Deepings)!
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service. We are extremely grateful for any feedback and if you can think of any ways in which we can improve our service please do not hesitate to pick up the phone and contact one of the care team here and we will do what we can. In the meantime, we thank you for allowing us to support you and your loved ones.

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Review from Julian T (Son of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care with carers individually tailored to clients. Step up to cover emergencies too which offers peace of mind given I live so far away. The daily reports visible via app are really helpful.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service. We are extremely grateful for any feedback and if you can think of any ways in which we can improve our service please do not hesitate to pick up the phone and contact one of the care team here and we will do what we can. In the meantime, we thank you for allowing us to support you and your loved ones.

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Review from Michael W (Son of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have experienced thoughtful and considerate care from capable staff who take time and trouble over their clients; very good support from Home Instead's managers, who ensure any rare and necessary changes are thoughtfully communicated.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service. Really kind of you to take the time to write such kind words!

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Review from J C (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Home Instead exemplary. The administrative side of the business are kind, responsive and efficient. The caregivers that visit are of an extremely high standard, are extremely kind and reliable and have very quickly become part of the family. My mum was resistant to having a carer but her
‘companions’ have very sensitively won over her confidence and she now views them as friends and looks forward to their visits. If the caregivers have any concerns they are fed back to me which is very reassuring.
From our very first contact with the company to today I have had a very positive experience and would not hesitate to recommend them
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our service. Really appreciate it!

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (182 Excellents x 5) + (16 Goods x 4) ) ÷ 198 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paula

Paula

Job Title: CAREGiver Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.

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