Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 118 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care

Funding & Fees

Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Good to Know

Group/Owner

Person in charge

  • Amy Kennedy (Care Manager)

Home Instead (Peterborough Oundle & The Deepings) Reviews (118)

9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.919) out of 10, based on 33 reviews in the last 2 years.
Over all time Home Instead (Peterborough Oundle & The Deepings) has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Peterborough Oundle & The Deepings)
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Total of 118, showing 21-40
Review from Carolyn M (Daughter-in-law of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been receiving care visits from Home Instead since June 2021. As my husband and I live abroad, this has been invaluable to all of us. Mum has developed great bonds with her carers and we have also received wonderful service from the office staff. From the daily carer reports, we
were always aware of how Mum was. On the occasions when medical support was needed - after falls or illness - Home Instead managed the situations and kept us updated at all times. On her most recent stay in hospital, they continued a daily visit which kept us updated and provided Mum with a continuity of care at a time of confusion and worry. The level of care they provide to the client, and just as importantly, the level of support they give the family are exemplary. They really alleviate the stress of trying to care for a loved one from a distance.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much for this lovely review. I will share it with our team.

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Review from D G (Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Peterborough Oundle and The Deepings) operates on a totally professional basis but with caring at its heart.
The Principals and their office-based staff are totally dedicated to the service they offer and the care of their clients.
Equally professional in every way are their caregivers
all with appropriate backgrounds of course but people for whom nothing is too much trouble and their support is therefore second to none.
A first-class service.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a fantastic review! Thanks so much for taking the time to give us feedback on our home care services in Peterborough. Home Instead Peterborough is delighted with your response.

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Review from Mike P (Son of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided fantastic professional caregivers until Mum moved to her care home. The caregivers were selected with great thought and consideration for Mum's needs and over a five-year period they became good friends of Mum. The CareGiver who attended Mum's first-ever visit was still supporting
her through to the last week she needed support at home and the whole team was a trusted extension of the family network supporting Mum, and Dad prior to that. The daily reports of activities, meals, medical updates, walks and topics of conversation with Mum provided an excellent source of information and reassurance of her well-being. I'd have no hesitation in recommending Home Instead to any family looking for care and support for a loved one who would benefit from the continuity of a regular friendly face that they could come to know, trust and make friends with.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for your kind review - I will share it with our team and I'm sure they will be very happy to receive the feedback. We are here if we can help further. Please do not hesitate to contact us.

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Review from E S (Client) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care providers are always on time and as they enter the door are full of joy.
They are happy to assist me to get ready for the day ahead.
They are great listeners to any problems I may have and to give suggestions.
I hope this will continue for months ahead.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind review - we are always here to help and only a phone call away - please don't hesitate to contact us if you need us - thank you - Philip

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Review from Jayne D (Daughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been helping my mum and dad for some time now and I can’t fault them at all. They are very professional understanding and helpful. What we as a family like is the fact they choose the right people to help the clients so it’s the same ladies that my parents have every time, they come
at the same time every day and there’s no rushing to leave to get to the next client. I would say my parents have built a good relationship with the two ladies they have. They also keep me updated on how they think Mum and Dad are doing.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your lovely review can't wait to share it with our team of care professionals and office team who I know will be delighted that you've been happy with the service you have received. Do you know where we are if we can help with anything else and thank you once again for using Home Instead.

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Review from T L (Husband of Client) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional company, could even be contacted outside of normal office hours. The staff are extremely kind and caring.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for this wonderful review, I will be sure to share it with our team.

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Review from Darren N (Nephew of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Team at Home Instead have been visiting my Auntie for over a year now and has made such a positive impact on both our Aunt's and her family's lives.
We really don't know what we would have done without them!
They not only offer companionship and conversation which my Aunt values enormously,
they encourage her to eat by cooking for her and encourage her to drink more by making her cups of tea.
The care and support offered is exceptional and the Home Instead Team are always willing to do that bit extra to ensure everyone is happy, with a friendly approach and regular updates both by App and phone we would highly recommend their services.
They are literally lifesavers!
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Another wonderful review! Thank you so much for this and I will share it with our team.

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Review from D T (Wife of Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the service provided by our Home Instead carers. We like the fact that we nearly have the same carers as we get to know them well and they get to know us.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our care services. Please call or email if we can ever help with anything, we are just a phone call away! I will share this review with the team - thanks and all the best - Phil and the office team.

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Review from A W (Client) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received during this past year and all the carers that have attended me during this time have been very helpful and caring. They have become our friends.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this kind review. To hear that members of our care team have become like friends genuinely speaks to the service we aspire to provide. As long as professional boundaries are maintained, there can be nothing more comforting feeling as if you have friends coming to visit. Thank you once again!

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Review from Peter M (Son of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead on a number of occasions over the last few years and always been very happy with the service. For the last few weeks, they have provided carers for my mum and dad so that they could continue to live at home. Sadly, due to increased illness, this is no longer possible and we
have had to say goodbye to the lovely carers who came to help. Without exception, they managed to be both very professional and very friendly, always turning up right on time and providing companionship and care for the whole visit. The management team are also very helpful and they kept us fully informed throughout the period of care at home. The app that the company users to keep family informed of issues during visits was very effective.
In summary, we are very glad to have used Home Instead and would recommend them wholeheartedly to anyone in a similar situation.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for trusting Home Instead with the care of your loved one. It has been our pleasure to be of service and we genuinely see it as a privilege. Please do not hesitate to pick up the phone if you need us at any point in the future, we are always here to help. kind regards Philip and the office team.

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Review from Tracey W (Daughter of Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and family, are very happy with her care providers. They have been tailored to suit her needs and her personality and take an interest in her hobbies which is great for her mental health and wellbeing. We have great piece of mind she is well looked after and she loves the fact she gets the same
2 carers and can build a relationship. Not just for January but since the beginning.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for such a lovely review - I can't wait to share this with the rest of the team. Please do contact us in the office if we can be of further service to you and your family.

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Review from Paul F (Son of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mother had a fall and was hospitalised I needed to find a care provider that enabled her to stay in her home of 60-plus years (at the time of the fall she was 90 years old) I decided on home instead and what a fantastic decision that was! She has been able to remain at home with the fantastic
support of her carers and team at home instead. Unfortunately, after a medical issue, she is no longer able to remain at home and has gone into full-time care!
If anyone is looking for the the best care provider in the area and the surrounding area look no further!
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a wonderful way to end the week, to hear we could help to enable your Mother to continue to live in her own home for as long as possible. Thank you so much for taking the time to leave us such a glowing review and I will be sure to share this with our team and the care professionals that supported your mother. Thank you once again.

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Review from Lizzie D (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting my father for over a year now and I truly do not know how we would cope without them. The ladies who visit my father are, amongst all their skills, kind. This kindness makes my father feel safe and happy to let them care for him; something we never thought he would
allow as he has always been a proud man who didn't want help.
Since my mum died, my father has given up on life and his mental wellbeing and health have deteriorated enormously. However, the ladies from Home Instead have supported and cared for him in such a way that we have been able to step back and start to worry less about him. They have even now got him to a point where one of the ladies takes him out once a week for a visit to a cafe and a book shop etc.
I have my own business and if all my staff were as remarkable as the team from Home Instead, I would be a happy lady.
Thank you to the manager and all the team at Home Instead Peterborough.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What an absolutely wonderful review, thank you so much for taking the time to type these kind words and obviously we are delighted that we have been able to support your father. When we launched Home Instead in Peterborough nearly 12 years ago this was exactly the type of care and support we had in mind and of course we wanted to be able to assist families with the sometimes tricky balancing act of caring for loved ones (with external help) as best we could. We are here for you if you need us please just call - thank you once again.

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Review from Pat H (Sister-in-law of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead caregivers have been giving support to my sister-in-law following a stroke in 2017. She has had the same three caregivers for virtually all that time. They are all marvellous, willing to turn their hands to all kinds of different things as well as keeping her and her home in good order.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this lovely review - I can't wait to share it with the rest of the team and of course you know where we are if you ever need us! Thank you!

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Review from Steve B (Son of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sister and I live quite far away from Mum and she has felt really isolated and lonely in the last few years since Dad passed away. Home Instead caregivers have been supporting her for the last few weeks and it has made a real difference both for Mum and us. Mum is noticeably brighter when I
talk to her on the days when she has had a visit and we are less worried about her.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind words - I will share your review with our team!

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Review from Gina C (Daughter of Client) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been able to help my mum stay in her own home for longer. Mum doesn't cope well with change so it was imperative that we had continuity from the care givers. Mum has four ladies visit her at regular times, all of whom are lovely with mum. Mum has set activities she likes to do with
each lady and the routine of this is working very well.
When I have had to request additional visits the administration of this has been excellent and in all cases, this has been accommodated and always with someone Mum already knows, which takes the anxiety away for Mum.
The caregivers have been supportive with doctor appointments and making appointments to fit in when they are with Mum.
I work full time and live half an hour away from Mum, Home Instead have given me peace of mind and I continue to have the caregivers helping mum for as long as she is able to stay in her home.
I would recommend it without hesitation.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much, it's a pleasure and a privilege to be able to help. Please do let us know if there's anything else we can do for you. Thank you once again.

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Review from Ian M (Son of Client) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum now has three visits a day and all her carers are excellent. When we moved from two to three visits, the team moved very quickly to arrange it. And even when we moved the time of the morning visit, they were so accommodating. Mum's had a few falls over the course of this year and each time the office
has made sure someone is with her until the medical team arrives. As we live abroad, Home Instead provide us with the reassurance that mum is receiving the best possible care to enable her to stay in her own home.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Wow! What an amazing review - thank you so much. I will share your comments with our team, who I know will be delighted!

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Review from Elizabeth Y (Daughter of Client) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead for many years first for the care of both my parents and now for the care of my father who is 98. While the care needed has grown over the years Home Instead have risen to the challenges and met their care needs as they have gown. I find the carers who work for Home Instead
to be excellent both in the care given and the manner in which they interact with my Father. The office staff are very good at relaying any changes in care/carers and answering any queries that might arise.
Often when dealing with a care company either the carers or the office staff let the team down fortunately for us Home Instead meet all mine and my father's needs on both counts. I have the peace of mind that his care is in very good hands.
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this wonderful review, we really appreciate it and I will share it with the rest of the team.

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Review from Carol T (Daughter-in-law of Client) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would absolutely recommend Home Instead as a very professional, efficient, caring and value for money agency for any loved one. They provide consistency of excellently chosen and lovely matched caregivers with a schedule at allocated times. This service is unique and exceptional being very reassuring
for the service user and family. They will always provide cover if needed so we are never let down last minute. From a relative point of view I can ring the office and the call will always be taken and actioned within quick timescales. New requests and working with external agencies to support the client never phases them and this is definitely another strength Home Instead can be enormously proud of. The App detailing care plans and information together with details of each care giver visit aids outstanding joined up working. We genuinely feel so very lucky to have found you almost five years ago now! Thank you all so much!
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

This review means a lot to us and it's really kind of you to make mention of the fact that we work hard on the consistency of service. Really appreciate you taking the time to review us I'm glad you are pleased with the service.

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Review from Duncan R (Son of Client) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic friendly service. Always flexible and attentive. From the home visit staff to the in office team. Constant updates and welfare reports
Also when my mum has been in hospital they have also provided friendship visits
Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

We're more than happy to be of assistance, thank you so much for choosing home instead.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (182 Excellents x 5) + (16 Goods x 4) ) ÷ 198 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paula

Paula

Job Title: CAREGiver Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.

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