Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)

Castle House, 63-69 Cardiff Road, Taffs Well, Cardiff CF15 7RD

Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)
Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)
Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)

Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) strive to bring the kind of care to our clients that we would all want for own own family.

Tailored care is carried out by suitably trained staff, all of whom look to support independent living and promote privacy and dignity, assisting with daily chores, visits out, maintaining hobbies and personal care.

All services are bespoke and carried out with compassion for a minimum of an hour, with accredited dementia specialists among the friendly team. Whether companionship, home help or personal care is required, Home Instead also places a focus on continuity of care so clients see the same regular faces.

Group : Home Instead Senior Care

Person in charge: Jennifer Wright (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

10 Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) has a Review Score of 10 (9.977)

The Review Score of 10 (maximum of 10) for Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.977 for Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) is calculated as follows: ( (86 Excellents x 5) + (2 Goods x 4) ) ÷ 88 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)

  • Daughter of Client/Service User
    8
  • Son of Client/Service User
    3
  • Client / Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Mother of Client/Service User
    1
  • more

Home Instead have been caring for my father for the past 9 months with two visits per day, 7 days per week. Although I have no direct experience of other carers I cannot speak too highly of Home Instead. Their carers and management staff are totally committed to providing excellent care and are always eager and willing to go the extra mile whenever necessary. Their communication process is brilliant, and their management system is faultless. I trust them 100% with the care of my 91-year-old father who has dementia and lives alone in a large house.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot recommend Home Instead Senior Care highly enough. My mother had carers for two years up until her death in August 2017. She was treated with the greatest dignity and respect and told me that she thought of her carers as friends. I also considered them friends and we all miss them very much. There are not enough words to express my gratitude to them.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have nothing but praise for the care assistant who visited my mother for around 9 months until she had to go into a nursing home.
Home Instead management were also great, always doing whatever they could to assist.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I cannot praise Home Instead (Cowbridge, Pontypridd & Caerphilly) highly enough.
They are fantastic, very easy to work with, incredibly responsive and flexible.
Mum's carer was amazing - really good at dealing with her specific needs, providing feedback and going engaging. She was great at taking Mum out, ensuring she kept in contact with her old friends and visiting her favourite cafes.
The management team were also great and couldn't have done more to make the whole experience easy and comfortable.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An efficient and well-run organisation staffed by caring committed people. Home Instead Senior Care transformed the last two years of my husband's life and mine.
John was kept clean and comfortable he was nursed stimulated and diverted. I was helped and comforted by a group of ladies whom I look upon as friends and to whom I will always be grateful. We all have happy memories of our loved ones some of mine have Home Instead stamped on them.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent standard of care, but I'm particularly impressed by the communication about anything out of the ordinary. This is especially important as I'm some distance away from my mother who receives the care. I'm always kept up to date.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The entire team at Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) treated us as if we were family. We were really up against all the odds supporting an elderly parent, until you came along and made our lives and the parent immeasurably better during their final months. We could not speak too highly of everyone throughout the time we worked with you. Many thanks once again, and will be recommending you to anyone else who was in our situation.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home instead have changed the quality of my Mother's life and by doing this they have changed mine, they are always at the end of the phone and give help where they can. My mother thinks of her Caregivers as friends and it is a pleasure for me to leave her in their very capable hands, we would not be without them.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Home Instead carers and office support staff were unfailingly kind and professional throughout the time our family needed them. They increased services as needed, we couldn't find any fault with them.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had excellent care from Home Instead since March 2016. My husband needed the most care until his death at the end of September and I carried on requiring care until the 8th of December. Many many thanks!

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After a few false starts with other care agencies, we found Home Instead. At last we had a company that provided carers that actually cared! Right from the start the professionalism shown and the in-depth way they researched my parent's needs, made my husband and I feel very safe and secure with the choice we'd made. We have had to make regular adjustments to the care required as my parent's health deteriorated, and Home Instead have always been ready to work with us to provide what was necessary. The staff are very knowledgeable about the needs of the elderly and have been an invaluable source of information and advice. As for a lot of people, this may be the first time that they've been responsible for the care of a relative. Rapport was quickly established, with my parents now looking forward to the daily interaction with their carers. It's lovely to see how their lives have been enriched by having the help rather than finding it a negative experience. No hesitation in recommending.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The best way to describe Home Instead is totally professional. Always on time, always available on the phone, always caring. Their staff are 100% committed, gentle, sensible, encouraging and want to give complete and appropriate care. I am an retired GP used to varying levels of care for my patients. Home Instead is the best.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad's needs began to exceed what his previous package of care could provide as well as what I myself could manage. Home Instead Senior Care offered everything that my dad needed as well as support and respite for me. They were so understanding of the situation and liaised with my dad and with me in putting together just the right package. They selected care givers who shared my dad's interests, providing hour long visits with the continuity of the same six people. All the staff and care givers were very proactive and always put my dad's well being first. The level of support offered made me feel like my dad was their only client and just as important as he was to me.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our situation was not a usual one as we were looking after my mum in our own home two weeks out of four. As mum's needs became more demanding 24/7 care was exhausting and my husband and I needed "time out". Home Instead were the only people who were willing to provide a care plan that needed to be very flexible and different each week/month.

The staff and carers were extremely friendly, helpful and caring to both my mum and our family and were professional at all times. We all received the care and support we needed and nothing was too much trouble. Special mention to two ladies whose smiling faces and kind works were amazing.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As a new customer we have been very satisfied with the service to date. Head office contacts us regularly to ensure we are happy and they have even been out to the house as well. I like the way the manager talks to my mum, I feel confident that should my mother deteriorate in time then we are in good hands. At the moment we only have the cleaning service, which is very good.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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April 2016

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