Home Instead (Cowbridge, Pontyclun & Pontypridd)

Castle House, 63-69 Cardiff Road, Taffs Well, Cardiff CF15 7RD
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Top 20 award
10 52 Reviews
  • Home Instead (Cowbridge, Pontyclun & Pontypridd), Cardiff
Home Instead (Cowbridge, Pontyclun & Pontypridd) strive to bring the kind of care to clients that they would all want for their own family.

Tailored care is carried out by suitably trained staff, all of whom look to support independent living and promote privacy and dignity, assisting with daily chores, visits out, maintaining hobbies and personal care.

All services are bespoke and carried out with compassion for a minimum of an hour, with accredited dementia specialists among the friendly team.

Whether companionship, home help, personal care, dementia care or live-in care is required, Home Instead also places a focus on continuity of care so clients see the same regular faces.
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Care Provided by Home Instead (Cowbridge, Pontyclun & Pontypridd)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jennifer Wright (Registered Manager)

Home Instead (Cowbridge, Pontyclun & Pontypridd) Reviews (52)

10

Home Instead (Cowbridge, Pontyclun & Pontypridd) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Cowbridge, Pontyclun & Pontypridd) has 52 reviews.

Overall Experience
  • 50
  • 2
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Date Published
  • 52
  • 3
  • 5
  • 11
  • 41
Reviewer Connection to Home Instead (Cowbridge, Pontyclun & Pontypridd)
  • 32
  • 8
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from Tim B (Son of Client) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Home Instead (Cowbridge, Pontypridd & Caerphilly) highly enough.
They are fantastic, very easy to work with, incredibly responsive and flexible.
Mum's carer was amazing - really good at dealing with her specific needs, providing feedback and going engaging. She was great at taking
Mum out, ensuring she kept in contact with her old friends and visiting her favourite cafes.
The management team were also great and couldn't have done more to make the whole experience easy and comfortable.
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Review from H H (Wife of Client) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An efficient and well-run organisation staffed by caring committed people. Home Instead Senior Care transformed the last two years of my husband's life and mine.
John was kept clean and comfortable he was nursed stimulated and diverted. I was helped and comforted by a group of ladies whom I look upon
as friends and to whom I will always be grateful. We all have happy memories of our loved ones some of mine have Home Instead stamped on them.
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Review from Helen (Daughter of Client) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent standard of care, but I'm particularly impressed by the communication about anything out of the ordinary. This is especially important as I'm some distance away from my mother who receives the care. I'm always kept up to date.
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Review from Jeff & Bonnie L (Daughter of Client) published on 16 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team at Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly) treated us as if we were family. We were really up against all the odds supporting an elderly parent, until you came along and made our lives and the parent immeasurably better during their final months. We could not speak
too highly of everyone throughout the time we worked with you. Many thanks once again, and will be recommending you to anyone else who was in our situation.
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Review from Helen E (Daughter of Client) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead have changed the quality of my Mother's life and by doing this they have changed mine, they are always at the end of the phone and give help where they can. My mother thinks of her Caregivers as friends and it is a pleasure for me to leave her in their very capable hands, we would not be
without them.
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Review from Sian E (Daughter-in-law of Client) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers and office support staff were unfailingly kind and professional throughout the time our family needed them. They increased services as needed, we couldn't find any fault with them.
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Review from Margaret K (Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had excellent care from Home Instead since March 2016. My husband needed the most care until his death at the end of September and I carried on requiring care until the 8th of December. Many many thanks!
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Review from Melanie O (Daughter of Client) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a few false starts with other care agencies, we found Home Instead. At last we had a company that provided carers that actually cared! Right from the start the professionalism shown and the in-depth way they researched my parent's needs, made my husband and I feel very safe and secure with the
choice we'd made. We have had to make regular adjustments to the care required as my parent's health deteriorated, and Home Instead have always been ready to work with us to provide what was necessary. The staff are very knowledgeable about the needs of the elderly and have been an invaluable source of information and advice. As for a lot of people, this may be the first time that they've been responsible for the care of a relative. Rapport was quickly established, with my parents now looking forward to the daily interaction with their carers. It's lovely to see how their lives have been enriched by having the help rather than finding it a negative experience. No hesitation in recommending.
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Review from Anne (Mother of Client) published on 9 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best way to describe Home Instead is totally professional. Always on time, always available on the phone, always caring. Their staff are 100% committed, gentle, sensible, encouraging and want to give complete and appropriate care. I am an retired GP used to varying levels of care for my patients.
Home Instead is the best.
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Review from Amanda M (Daughter of Client) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's needs began to exceed what his previous package of care could provide as well as what I myself could manage. Home Instead Senior Care offered everything that my dad needed as well as support and respite for me. They were so understanding of the situation and liaised with my dad and with me
in putting together just the right package. They selected care givers who shared my dad's interests, providing hour long visits with the continuity of the same six people. All the staff and care givers were very proactive and always put my dad's well being first. The level of support offered made me feel like my dad was their only client and just as important as he was to me.
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Review from Chris (Daughter of Client) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our situation was not a usual one as we were looking after my mum in our own home two weeks out of four. As mum's needs became more demanding 24/7 care was exhausting and my husband and I needed "time out". Home Instead were the only people who were willing to provide a care plan that needed to be very
flexible and different each week/month.


The staff and carers were extremely friendly, helpful and caring to both my mum and our family and were professional at all times. We all received the care and support we needed and nothing was too much trouble. Special mention to two ladies whose smiling faces and kind works were amazing.

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Review from M W (Daughter of Client) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new customer we have been very satisfied with the service to date. Head office contacts us regularly to ensure we are happy and they have even been out to the house as well. I like the way the manager talks to my mum, I feel confident that should my mother deteriorate in time then we are in good
hands. At the moment we only have the cleaning service, which is very good.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Cowbridge, Pontyclun & Pontypridd) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Cowbridge, Pontyclun & Pontypridd) is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cowbridge, Pontyclun & Pontypridd) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (19)

Meet the Team (0)

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