Home Instead (Tavistock and Tamar Valley)

Otherwise a good service.

Always professional and efficient, she asked the right questions, talked us through everything we needed to know, gave useful advice, was calm and reassuring, and assisted with my mother's personal care needs and mobility. She also organised longer term care, which is in place and in its early days at the moment. The whole team has been helpful, kind and reliable. What an incredibly wonderful service so far.

As my Mum's dementia got worse, my sister and I felt it would be good to get her some help in the home. She was reticent at first, but the lovely lady from Home Instead soon overcame Mum's reservations and they became firm friends. It was a big relief to us that we had someone who was kind and patient looking after her. We would not hesitate to recommend Home Instead.

Unfortunately my husband is no longer well enough to travel to visit our youngest son's family that includes young grandchildren, who live in America. I felt conflicted by both wanting to visit them but not leave my husband on his own, and Home Instead provided a marvellous solution! Initially reluctant, as I think most people are, he came round to having a daily visit from carers while I was away and quickly began to enjoy and value the sensitive and very personal care they provided. Respite is essential for full time carers and Home Instead not only cared brilliantly for my husband but enabled me and my family to have a worry-free break. I shall definitely ask for their support in future.

Homestead, it was an absolute pleasure to work with such lovely people.

Home Instead deserve their Outstanding CQC assessment result. I highly recommend their very holistic and personalised services.

Mum had decided not to come on an extended family holiday with us. She is 92 and rightly decided flying would be too much for her. Me and my two siblings were worried about leaving her for a week with no visitors (she still lives alone) so decided to get a carer from Home Instead to come and visit for an hour each day when we were away. The three different carers scheduled to come in were all personally introduced to Mum beforehand and thoroughly briefed. I think Mum really enjoyed having them come round each day. They were very flexible and were there to assist with anything Mum wanted them to do or just to chat! I would 100% recommend Home Instead to anyone wanting temporary care and if the time comes for Mum to need full time care we will certainly be using them.

Mum was able to continue to live at home for those extra few months with the help of Home Instead. I cannot fault the care and compassion showed by everyone from the admin staff to the visiting carers. They were professional in their approach and when mum was not at home on a couple of occasions they made every effort to ensure she was safe and well. Mum thoroughly enjoyed her visits and we will always be grateful for the help Home Instead provided.

Many thanks to all concerned. I could not have coped through this period without you!

My Mother has been very happy with Home Instead as have I. The care my Mother has needed has increased over the last few years and they have adapted with us. Every carer that comes in the door has been kind, patient and very efficient. Mum loves chatting with them all and it keeps her bright and happy. The office have managed to fulfill all my last minute requests for extra help when needed. We would never have been able to keep Mother in her own home without the care of Home Instead. I would highly recommend them.

It is comforting to have the ability to ask for extra support when required.

Very caring, never fail to turn up at the correct time and give their all. I could not have managed to keep my mother in her own home, which is what she wanted, without their help. I would recommend them, and have done so, to anyone who needs this type of help.

Now nearly two years on, she needs so much more care; though still wants to live in her own home. The staff at Home Instead have gone above and beyond to help us. I know mum is in safe hands and if there is an issue, I am informed straight away. Nothing is too much trouble. What a brilliant team from the caring team to the office team. Would definitely recommend this caring company for your loved ones.

Wonderful team of carers to assist me with the final ten months of my husband's care at home with multiple dementias and being completely bed-bound. Their compassion and professional expertise enabled the family and me to keep him comfortable, safe and very happy here at home until his very gentle passing in November. They also brought fun and joy daily, helping lighten the work involved. The office staff too are always on hand to advise or help and nothing ever appears to be a problem to any of them. Their care for me and for the family since my husband's death has also been so kind and so appreciated.

Many months of incredible care, not just for my father, but also for my mother in her role as his full-time carer - practical support, emotional support and social support. The care team have been incredible, with an attention to detail and a generosity of spirit that is so valued by us as a family. With us children living all over the world, the comfort of knowing our parents have had access to such high-quality care is so reassuring. Without this quality of support, it would have been very difficult to keep my father at home throughout his care needs, and this was so important to him. I recommend Home Instead without hesitation.

The lovely team at Home Instead were involved with my father's care for the last 18 months of his life. As my dad's needs increased and following discussion with us the team were able to increase the frequency, scope and length of his visits. He had a core team of regular carers with whom he formed a strong bond and he always had a familiar face visiting. Such familiarity and trust became increasingly important as dad's dementia and general anxiety increased.

Thank you all.

Also, while the face to face carers were fantastic, every contact I had over the phone with the rest of the team, was dealt with in a very professional way but whilst also having to help me through some very stressful situations. I always felt their empathy and am very grateful that we chose Home Instead.

Home Instead provided in-home care for my mum for approximately 1 year. Over time period they were fantastic and provided exceptional service to my mum. Nothing was too much for the team, they were flexible and went over and above when my mum was ill and we were on vacation out of the country. I would recommend Home Instead to anyone.

Thank you Home Instead Team.

I was extremely happy with the care I received from Home Instead and would recommend them to anyone. The carers were efficient, kind and caring. All carers were on time, knowledgeable, pleasant and supportive.