Home Instead (Plymouth, Tavistock and Tamar Valley)

We needed care over about eighteen months to assist my husband as his mobility deteriorated and dementia gradually worsened. The skills of each of the Home Instead carers were outstanding and we also valued the different personal qualities and kindness that they brought to the role. I also valued tremendously their company and support during a difficult period for me. The care they provided enabled my husband to remain at home right up until he died, something he had wanted. I have no hesitation in recommending Home Instead to others.

We were able to increase the help we needed as required and it was a pleasure to welcome all the carers into our home.

The carers quickly became like another family cheering me up with stories from their lives - animals, children, tennis, friends etc. Now that my husband is in a residential home I am free to go out but I still miss the carers friendship. Many thanks.

After another fall (in between the carers calls) Mum realised she needed 24-hour availability of care and we sought a suitable care home for her. She was sorry to lose contact with her carers but they have kept in touch to ensure that she's happy.

Home Instead Tavistock has provided outstanding care for my mum who was initially resistant to accepting support. The kindness shown by each and every companion/carer has been humbling to witness and they have enriched my mum's life whilst providing peace of mind for me. I have also found the scheduling manager to be very accommodating and flexible and the support of the management team has been invaluable. I wouldn't hesitate to recommend the service to others. Heartfelt thanks to all at Home Instead Tavistock.

I am very pleased with the service provided. They were very caring towards my mum and made her feel very comfortable. I can’t recommend them enough as a service. They were there for her at the end of her life.

My aunt, who is a very private person was immediately at ease with the carers. They were well matched to her and quickly gained her confidence. They were always punctual, cheerful, didn't rush her with her personal care and when time allowed they sat with her and talked about her childhood and earlier life, a subject which always puts her at her ease. The management and the carers kept me completely informed of any concerns for her health or wellbeing and I would recommend them without any hesitation.

Home Instead Senior Care Tavistock have been providing care here for over 12 months. I have called on many occasions with a request for a care giver to come and provide care with very little notice and somehow, they have always come up trumps. They understand their clients needs and do everything to ensure that the right care giver is with the right client. The care givers we have are polite, helpful, conscientious and punctual. I wouldn't have any problem with recommending them to friends or family. Home Instead has been my saviour on so many occasions and I am so grateful.

The standard of care was exemplary, carers were friendly and helpful and did all they could to make my father comfortable and as happy as he possibly could be in his own home, enabling him to stay there for as long as possible. I would highly recommend them to anyone looking for care in their own home.

I am unable to care for my mother as I live too far away. Home Instead gives me peace of mind because my mother is well cared for. Carers always arrive on time and are carefully matched with their clients. Agency well managed and focused on providing holistic care. Definitely best care agency in the UK.

Always arrived on time. Both carers are very attentive and caring. Worked carefully without hurrying the client, and both had a cheerful and pleasant approach to their work and their client. Showed genuine concern and empathy with my wife and her many disabilities. They took a weight off of my shoulders and gave me a bit of time to myself.

My elderly mother was determined to get back home from a short period in respite care at the beginning of 2020. As I live a long distance from her, I was very pleased to find the services offered by Home Instead that was tailored to her individual needs. The carers were all outstanding and provided her with wonderful company and reassurance, as well as monitoring her medication and visits from the District Nurses, and undertaking her shopping on a weekly basis. The communications between the care managers and caregivers were also very reassuring: I was kept in touch with any issues that needed attention. It was a particular relief for me to know that she was safe during the COVID lockdown period. I think the CQC rating is very well deserved.

Home Instead caregivers are helping to care for my 99-year-old mother in her own flat. The care and friendship that she receives is exemplary, all the ladies show the same care, dedication and love to my mother at this time when she really needs it, frequently the care and help goes well beyond what might be expected and I have nothing but praise for the caregivers and the management and organization supporting them. Keep it going ladies. (and, I think, some gentlemen as well).

My husband became unwell whilst the carers were here to assist him - he had difficulty to communicate and speak. The carers and occupational therapists gave me a great deal of support - calling the ambulance and supporting my husband for which I was truly grateful.

Assistance was gratefully provided as agreed with service provider - Every key worker was polite and professional at all times being supportive to our needs. There were no issues with integrity or trust and all key workers could be relied upon to be in the house with no support from other family. Appointment of one nominated key worker to attend when able each daily visit may have assisted in management of client but overall very impressed and already recommended to others.

We would have no hesitation in recommending their services to any future potential clients.

Excellent service, we are very lucky to have such a great company who provides such lovely carers for my mum. The carers are amazing and always make mum smile. During these unusual times, I think the company and its staff have been incredible. Thank you.

The support received from this service has been first class. The carers are well matched to the interests of the client which helps form an immediate bond. In our case one carer has been allocated on a regular basis which has been beneficial to support a a degree of speech loss due to a stroke. We have an arrangement for housekeeping duties and company which tends to work well and comunication channels are always open for discussion. It is a close and caring service and we are happy with the way it is working out. Mum feels she has made a lovely trusting friend.

The care provided to my mum by Home Instead was superb. Mum can be quite stubborn and is very independent, but the caregivers were so caring and friendly that she took to them almost immediately and looked forward to their visits. They were always polite and did everything Mum asked of them. When one of the carers found my mum was very confused and unhappy, Home Instead contacted me and arranged for her GP to visit. As I was at work at the time I was very grateful for their support. The carer also stayed beyond her allotted time to deal with both the doctor and physio, talking to the latter about the equipment Mum needed. When my Mum was taken ill for a second time, they called an ambulance and let me know what was happening. The caregiver at the time was very emotional, which I feel demonstrates how much they care. I cannot fault their dedication and quality of care.

We can't fault them.