Home Instead (Tavistock and Tamar Valley)

Kilworthy Park, Tavistock PL19 0BZ
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9.9 63 Reviews
  • Home Instead (Tavistock and Tamar Valley), Tavistock
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.

The provider delivers the highest quality care for older people in the comfort of their own home across Bude, Holsworthy, Launceston, Callington, Tavistock, Saltash, Torpoint and the surrounding villages. Do give them a call if you are unsure of the coverage as the most important thing is you get good advice and support.

Home Instead offers a wide range of one-to-one services. Home visits can be from 1-2 hours a day up to 24-7 care, including weekends and holidays and Live-in care.

Services are tailored to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and dementia care available with continuity of the Care Professionals are at the heart of services. Care Professionals are carefully matched to every client.
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Care Provided by Home Instead (Tavistock and Tamar Valley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please ring for our rates

Good to Know

Group/Owner

Person in charge

  • Hayley Russell (Manager)

Home Instead (Tavistock and Tamar Valley) Reviews (63)

9.9

Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.924) out of 10, based on 20 reviews in the last 2 years.
Over all time Home Instead (Tavistock and Tamar Valley) has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Tavistock and Tamar Valley)
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Total of 63, showing 21-40
Review from A H (Daughter of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to Home Instead (Tavistock), who cared for Mum for two years, enabling her to remain at home following her Dementia and Alzheimer’s diagnosis. 
Mum’s team of carers were unwavering in their kindness and went above and beyond to overcome challenges and meet her changing needs as
the illness progressed. 
Home Instead’s collaborative approach with family and the rest of Mum’s support network facilitated excellent communication and consistency with her care. 
Although always remaining very professional, Mum came to regard her regular team more as valued friends rather than merely caregivers, thanks to their gentle, calm companionship. We, in turn, had peace of mind that Mum was in safe hands when we could not be with her ourselves.
Thank you, Home Instead.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words. It was an honour to be part of Mum's journey and everyone misses her greatly.

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Review from Eduard V (Husband of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been cared for since February 2022 - she suffered a stroke and needed significant care.
All the staff from Home Instead involved with her care were excellent and kind and went out of their way to give that little extra. My wife died on the 17th of February 2023, and two weeks prior to her
death, she needed extra special care, which was provided with dignity. Thank you all so very much.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

What an absolute honour it was to come alongside you both. Thank you so much for these kind words which mean so much.

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Review from R C (Son of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started to use Home Instead when our previous arrangements became insufficient for my mother's gradual decline. We needed them to augment our existing arrangements, and they were very flexible and willing to work around our current arrangements. They quickly put together a package and a team and
were keen for us to meet them in person, even though I live over four hours away. This meant we had confidence in the team who were visiting each day.
The team were compassionate, patient, caring and confident. They coped with Mum's good days and bad, were happy to cover other duties such as cleaning when Mum was out and were always cheerful. The office was always easy to get hold of, and their communications when things went wrong (such as late arrival due to traffic or sickness) were excellent.
Mum was able to live at home for a long time because Home Instead was able to support her family. I will forever be grateful for their efforts. Thank you.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these lovely words, which mean so much to the team.

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Review from J H (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was 95 when she sadly passed away 2 months ago. She was very reluctant to have some help from outside to start off with but both mum and dad got used to seeing the lovely carers and they both enjoyed chatting to the carers and they appreciated all the help and support especially with my mum who
deteriorated over the last year. Dad was thankful to have lots of help for mum but he’s now getting some help like housework, washing, cooking and food shopping which he really appreciates.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. It was an honour to care for Mum and to continue to support your dad going forward. Thank you again.

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Review from H F (Daughter of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Tavistock and Tamar Valley) helped to look after my mother over a period of about four months. My family are so grateful for their care. After a fall Mum needed extra care at home. They really cared about Mum and listened to what was important to her and she was not rushed. They regularly
went the extra mile. As a nurse, I appreciated that things were done well and the important details all taken care of. They were great at liaising with all the family and listening to all viewpoints. When Mum deteriorated they really helped by increasing care and in ensuring Mum was comfortable and not distressed in end of life. They enabled Mum to stay at home which was so important.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

It was an honour to support Mum and all of you on this journey. Thank you so much for the kind words which are so valued by all the team.

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Review from Margaret P (Client) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I had excellent care from Home Instead Tavistock - I cannot praise them highly enough. All the staff/carers were extremely kind, helpful and supportive.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your very kind words. We all miss you both, and it was an honour to support you.

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Review from Rachel C (Daughter of Client) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so grateful to have the assistance of the staff of Home Instead who made it possible for my father to be cared for at home for as long as possible. They were kind and understanding and listened to our concerns and looked after my father in a very caring and professional manner and made him comfortable
and at ease which was difficult for a proud man in these circumstances.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words which mean a great deal to all of the team.

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Review from Claire H (Daughter of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived with us, and we were very happy to welcome the staff of Home Instead into our home. All the management and carers were very professional and efficient and ensured that they earned my mother's confidence - also providing great support for me. They rapidly adapted to changes in my mother's
needs as she became more unwell and showed their skill and experience at end of life.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words, which mean so much to the team. It was an honour to care for your mother and to support you all on this journey.

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Review from Suzanne W (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead staff listened to my father and assessed his needs and then listened to me and helped put a care plan in place.
The small team of carers arrived on time every day, carried out the tasks required as well as any extras that they had time for such as hoovering or putting the washing in
the machine.
They were friendly and caring towards Dad and myself which I appreciated as we were going through a difficult time.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words which mean a great deal to the whole team. Your review helps others on their journey as they look for support.

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Review from K M (Daughter of Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and family were extremely satisfied with the care Home Instead gave my late father. Home Instead were able to accommodate the specific timings my mother wanted for Dad's care and they always arrived on time.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words which are so uplifting for the care team. Thank you for taking the time to leave this review which helps others on their care journey.

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Review from Hannah S (Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have given me a lot of confidence since being in hospital last year. They are more than helpful when you need help. Communication is great to nothing is to much for them I can't thank them enough for all the care and support they give me.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

You have become one of the Home Instead family! We love the laughs and fun but most of all, we are dedicated to providing the very best support and care for you.

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Review from Sheila R (Daughter of Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've used Home Instead for my late Father and currently for my Mother. Everyone there is so helpful. The carers were and are so sensitive to my parent's different needs and characters. I live 250 miles away so having a reliable care company has been crucial, especially during Covid lockdowns when I
couldn't visit. I strongly recommend the Home Instead team.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

It has and is an honour to be on this journey with your family. Covid has brought such unusual pressures and as a combined team we have remained committed to the very best support and care.

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Review from Coral D (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide a much needed service for the elderly in need of caregiving help and companionship when it is need. All caregivers are friendly and helpful and caring! I know my mother is having care visits helps me as well as her, as I get peace of mind as I can't be with her every day.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words which mean a great deal to all the team. Being able to remain at home with some support, we know, is important to both yourself and mum.

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Review from Diane W (Client) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead met all my expectations. Loved the way new caregivers was always introduced to me by a member of office staff. How new caregivers that were coming in shadowed another one to get used to the service user and the home and routine. All caregivers gave their best at all times to me. Felt comfortable
at all times to whoever was coming in.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words which mean so much to all the team.

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Review from Jean A (Wife of Client) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed care over about eighteen months to assist my husband as his mobility deteriorated and dementia gradually worsened. The skills of each of the Home Instead carers were outstanding and we also valued the different personal qualities and kindness that they brought to the role. I also valued tremendously
their company and support during a difficult period for me. The care they provided enabled my husband to remain at home right up until he died, something he had wanted. I have no hesitation in recommending Home Instead to others.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your extremely kind words. This means so much to us all and is so important to the care team.

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Review from Jenny W (Wife of Client) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring and professional service was supplied by all the carers and admin staff during our period of contact with the company.
We were able to increase the help we needed as required and it was a pleasure to welcome all the carers into our home.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for sharing these kind words. It was an honour to help you both.

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Review from Barbara W (Wife of Client) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When a fall meant that I could no longer give all the care my husband needed, Home Instead came to the rescue quickly and tactfully taking over my role caring for my husband and helping me as well.
The carers quickly became like another family cheering me up with stories from their lives - animals,
children, tennis, friends etc. Now that my husband is in a residential home I am free to go out but I still miss the carers friendship. Many thanks.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for these kind words. We miss you both very much and you remain in our thoughts often.

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Review from Dennis D (Son of Client) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called Home Instead after it became clear that my 98-year-old mum could no longer manage to live on her own safely. She had lived in the same rented accommodation for a long time and had been used to cooking and looking after herself. After a fall it became obvious that we needed to get some assistance
for her, especially getting up each morning and going to bed plus cooking.
Home Instead carried out a professional assessment of her needs and it was arranged to have carers call in for one hour 3 times a day.
She was very happy with the kindness and the skills displayed by the carers throughout the 6 month period that we used their services.
After another fall (in between the carers calls) Mum realised she needed 24-hour availability of care and we sought a suitable care home for her. She was sorry to lose contact with her carers but they have kept in touch to ensure that she's happy.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for taking the time to write this very kind review. It was an honour to support your mother and this feedback is of great value to the carers.

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Review from Charlotte W (Daughter of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tavistock has provided outstanding care for my mum who was initially resistant to accepting support. The kindness shown by each and every companion/carer has been humbling to witness and they have enriched my mum's life whilst providing peace of mind for me. I have also found the scheduling
manager to be very accommodating and flexible and the support of the management team has been invaluable. I wouldn't hesitate to recommend the service to others. Heartfelt thanks to all at Home Instead Tavistock.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Hello Charlotte. It was an honour to support Mum and these kind words mean a great deal.

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Review from Teresa J (Daughter of Client) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the service provided. They were very caring towards my mum and made her feel very comfortable. I can’t recommend them enough as a service. They were there for her at the end of her life.
Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much, Teresa. This feedback is so important to the team and to the caregivers who supported Mum. It was an honour to have been there for Mum right to the end.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (109 Excellents x 5) + (9 Goods x 4) ) ÷ 118 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (6)

Franco

Franco Moller

Job Title: Director / Owner Joined: 2024

I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.

Hayley

Hayley Russell

Job Title: Registered Care Manager Joined: 2021

I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.

Clare

Clare Northey

Job Title: Recruitment and Engagement Manager Joined: 2020

I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.


I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.

Anne

Anne Hine

Job Title: Training & Support Manager Joined: 2022

I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, garden and read.

Klara

Klara Zavilla

Job Title: Scheduler Joined: 2023

I started with Home Instead in 2023 with 11 years of care experience.
I like to travel and cook.

Sandie

Sandie Oldfield

Job Title: Compliance Consultant Joined: 2018

My name is Sandie and I was the Registered Manager at Tavistock and Tamar Valley Home Instead office. I have now moved to a part-time role dedicated to our quality standards. I live in the beautiful town of Tavistock with my husband Mark and our two teenage daughters, we have an Irish Setter dog and a Maine Coon cat.


My career has primarily been in banking, starting as a bank clerk with Barclays at 16, and progressing to managerial positions within the Santander group. On moving to Tavistock in 2009, my husband and I wanted to share the care of our two young daughters, so I worked as an evening care worker to dovetail with his work. I developed a passion for looking after people in their own homes and started a small domiciliary company, wanting to improve my client’s quality of life and truly make a difference, this is how I met Lynn and her Mum Enid. Having started this journey from the beginning with Lynn, I am so proud that we have built an amazing team with values that focus on our mission to ‘change the face of ageing’.


I have two older daughters and four grandchildren and my spare time goes into dog walks on the moors, planning get-togethers, days out, holidays, online quizzes and murder mysteries. I also love live music events and getting on the dance floor.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Tavistock and Tamar Valley) to verify any information. View our terms and conditions. Home Instead (Tavistock and Tamar Valley) has an Enhanced Service - more info.