Home Instead (Tavistock and Tamar Valley)

Kilworthy Park, Tavistock PL19 0BZ
Review Us
9.9 63 Reviews
  • Home Instead (Tavistock and Tamar Valley), Tavistock
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.

The provider delivers the highest quality care for older people in the comfort of their own home across Bude, Holsworthy, Launceston, Callington, Tavistock, Saltash, Torpoint and the surrounding villages. Do give them a call if you are unsure of the coverage as the most important thing is you get good advice and support.

Home Instead offers a wide range of one-to-one services. Home visits can be from 1-2 hours a day up to 24-7 care, including weekends and holidays and Live-in care.

Services are tailored to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and dementia care available with continuity of the Care Professionals are at the heart of services. Care Professionals are carefully matched to every client.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Please ring for our rates

Good to Know

Group/Owner

Person in charge

  • Hayley Russell (Manager)

Home Instead (Tavistock and Tamar Valley) Reviews (63)

Total of 63, showing 61-63
9.9

Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.924) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Tavistock and Tamar Valley) has 63 reviews.

Overall Experience

  • 61
  • 2
  • 0
  • 0
  • 0

Date Published

63
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11
20
43
Overall Experience  Overall Experience 5.0 out of 5

I have been convalescing with my daughter following an accident. At first, I was very reluctant to use the service, but I have been very pleased with the difference it has made to my daily life. As well as personal care the staff have performed many tasks like taking me to appointments and shopping.
Nothing has been too much trouble for the friendly and efficient staff.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. It is an absolute pleasure to have been of assistance to you Patricia.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My plan was to ask Home Instead to provide a carer to help me with my husband's personal care. My husband has the Alzheimer's form of dementia. Overall, in my mind, I also wanted them to provide carers for longer, even overnight, periods for respite. Unfortunately, I had left it too late in the progress
of my husband's disease and he had reached the point where he would not accept any person at all coming to the house. His disengagement with the carer from Home Instead was upsetting both to me and the carer, who I know would have done a really good job. I wish I had been able to call on their services much earlier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved to have been introduced to this company. They provide just the service I was looking for so that I am able to leave my elderly mother for some R&R knowing that she is in the hands of expert carers. At the moment it is just one day a week but Mum benefits from the attention of the lovely
ladies as well so I am considering increasing the number of visits in 2019.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. It is an absolute pleasure to look after Mum and to give you the much needed R&R.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (109 Excellents x 5) + (9 Goods x 4) ) ÷ 118 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (6)

Franco

Franco Moller

Job Title: Director / Owner

Joined: 2024

I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.

Hayley

Hayley Russell

Job Title: Registered Care Manager

Joined: 2021

I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.

Clare

Clare Northey

Job Title: Recruitment and Engagement Manager

Joined: 2020

I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.


I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.

Anne

Anne Hine

Job Title: Training & Support Manager

Joined: 2022

I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, garden and read.

Klara

Klara Zavilla

Job Title: Scheduler

Joined: 2023

I started with Home Instead in 2023 with 11 years of care experience.
I like to travel and cook.

Sandie

Sandie Oldfield

Job Title: Compliance Consultant

Joined: 2018

My name is Sandie and I was the Registered Manager at Tavistock and Tamar Valley Home Instead office. I have now moved to a part-time role dedicated to our quality standards. I live in the beautiful town of Tavistock with my husband Mark and our two teenage daughters, we have an Irish Setter dog and a Maine Coon cat.


My career has primarily been in banking, starting as a bank clerk with Barclays at 16, and progressing to managerial positions within the Santander group. On moving to Tavistock in 2009, my husband and I wanted to share the care of our two young daughters, so I worked as an evening care worker to dovetail with his work. I developed a passion for looking after people in their own homes and started a small domiciliary company, wanting to improve my client’s quality of life and truly make a difference, this is how I met Lynn and her Mum Enid. Having started this journey from the beginning with Lynn, I am so proud that we have built an amazing team with values that focus on our mission to ‘change the face of ageing’.


I have two older daughters and four grandchildren and my spare time goes into dog walks on the moors, planning get-togethers, days out, holidays, online quizzes and murder mysteries. I also love live music events and getting on the dance floor.

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