Home Instead (Tavistock and Tamar Valley)

Kilworthy Park, Tavistock PL19 0BZ
Review Us
9.9 66 Reviews
Home Instead Tavistock and Tamar Valley is rated Outstanding by the CQC (February 2020), a rating earned by less than 3% of all UK home care providers.

The provider delivers the highest quality care for older people in the comfort of their own home across Bude, Holsworthy, Launceston, Callington, Tavistock, Saltash, Torpoint and the surrounding villages. Do give them a call if you are unsure of the coverage as the most important thing is you get good advice and support.

Home Instead offers a wide range of one-to-one services. Home visits can be from 1-2 hours a day up to 24-7 care, including weekends and holidays and Live-in care.

Services are tailored to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and dementia care available with continuity of the Care Professionals are at the heart of services. Care Professionals are carefully matched to every client. ... Read more
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Care Provided by Home Instead (Tavistock and Tamar Valley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.50
  • Weekly Live-in Care Fees: from £1850

Please call for more comprehensive rates which could be tailored to your needs.

These prices are only a guideline, please contact Home Instead (Tavistock and Tamar Valley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Hayley Russell (Manager)

Home Instead (Tavistock and Tamar Valley) Reviews (66)

9.9

Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.931) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (Tavistock and Tamar Valley) has 66 reviews.

Overall Experience
  • 64
  • 2
  • 0
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  • 0
Date Published
  • 66
  • 4
  • 14
  • 22
  • 44
Reviewer Connection to Home Instead (Tavistock and Tamar Valley)
  • 32
  • 10
  • 9
  • 8
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Kevin G (Son of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am completing this review on behalf of my family and my now deceased father. We couldn't have asked for more supportive or compassionate care for our beloved Dad in his final few months. The team from Home Instead were knowledgeable and dedicated to the care that they provided not only to Dad but
also to the wider family who were coming to terms with the pending loss of our loved one. The support that they provided made a very difficult and upsetting period more manageable and we know that Dad knew he was being cared for and looked after his final weeks and months, this enabled him to pass on in the relative comfort of his own home dignity and with his family around him. We would highly recommend Home Instead and thank them again for all of their care and support.
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for these kind words. It was an honour and privilege to support Dad and yourselves during this difficult time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary G (Sister of Client) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed by the care and concern being given to my brother over the first few weeks. I am confident that Home Instead will help him feel much more confident about tackling everyday tasks and will boost his quality of life. He has a very caring team who are always willing to listen
and take the anxiety away from him when he finds it difficult to cope.
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for taking the time to write these kind words. We are so glad to come alongside your brother and the team are extremely fond of him.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola W (Daughter of Client) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead Tavistock were extremely helpful when we needed some care for Mum. They were very professional and spent a great deal of trouble trying to match their available caregivers with her personality and her needs. They did a really impressive job and we thank them for helping us when
Mum was particularly vulnerable.
I would definitely recommend them and will be using them again if or when the need arises.
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for your kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia W (Client) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been convalescing with my daughter following an accident. At first, I was very reluctant to use the service, but I have been very pleased with the difference it has made to my daily life. As well as personal care the staff have performed many tasks like taking me to appointments and shopping.
Nothing has been too much trouble for the friendly and efficient staff.
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for your kind words. It is an absolute pleasure to have been of assistance to you Patricia.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen W (Client) published on 9 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My plan was to ask Home Instead to provide a carer to help me with my husband's personal care. My husband has the Alzheimer's form of dementia. Overall, in my mind, I also wanted them to provide carers for longer, even overnight, periods for respite. Unfortunately, I had left it too late in the progress
of my husband's disease and he had reached the point where he would not accept any person at all coming to the house. His disengagement with the carer from Home Instead was upsetting both to me and the carer, who I know would have done a really good job. I wish I had been able to call on their services much earlier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue H (Daughter of Client) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so relieved to have been introduced to this company. They provide just the service I was looking for so that I am able to leave my elderly mother for some R&R knowing that she is in the hands of expert carers. At the moment it is just one day a week but Mum benefits from the attention of the lovely
ladies as well so I am considering increasing the number of visits in 2019.
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for your kind words. It is an absolute pleasure to look after Mum and to give you the much needed R&R.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (121 Excellents x 5) + (9 Goods x 4) ) ÷ 130 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News (1)

News

Previous Events

There are no previous events for Home Instead (Tavistock and Tamar Valley).

Awards / Recognitions (15)

Meet the Team (5)

Franco

Franco Moller

Job Title: Director / Owner Joined: 2024
I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.
... Read more
Hayley

Hayley Russell

Job Title: Registered Care Manager Joined: 2021
I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.
... Read more
Clare

Clare Northey

Job Title: Recruitment and Engagement Manager Joined: 2020
I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.

I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.
... Read more
Anne

Anne Hine

Job Title: Training & Support Manager Joined: 2022
I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, garden and read.
... Read more
Klara

Klara Zavilla

Job Title: Scheduler Joined: 2023
I started with Home Instead in 2023 with 11 years of care experience.
I like to travel and cook.

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