Home Care Providers Owned by Home Instead

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead
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Home Instead Locations (242)

50 Home Care Providers owned by Home Instead
Home Instead (Cardiff)

Unit 6, Regents Court, Nettlefold Road, Cardiff CF24 5JQ 

9.8 65 reviews
"I have fairly recently signed up to Home Instead to support my Dad and allow him to stay in his own house. The staff, both in the office…"   Read all 65 reviews

Home Instead (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company determined to encourage a more positive view of ageing.… Read more about Home Instead (Cardiff)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37 / hour
  • Live-in Care from £1,800 / week
Home Instead (Tyne Valley)

1 Mallan House, Bridge End Estate, Hexham NE46 4DQ 

9.8 26 reviews
"My mother recently moved into a care home; prior to that HomeInstead (Tyne Valley) provided support to her in her own home, 3 times a day…"   Read all 26 reviews

Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages. Home Instead Tyne Valley specialises in… Read more about Home Instead (Tyne Valley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
Home Instead (Hereford)

Rural Enterprise Centre, Vincent Carey Road, Hereford HR2 6FE 

9.8 37 reviews
"I suffer from multiple sclerosis and have mobility issues which limit my ability to care for myself. I have had carers attending to me…"   Read all 37 reviews

Home Instead Hereford is part of the national Home Instead office group, which has over 265 offices nationally, with nearly 40% rated Outstanding by the CQC, compared to a sector average of just 5%. Their core service offerings are companionship, home… Read more about Home Instead (Hereford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £33.45 / hour
  • Live-in Care from £1,799 / week
Home Instead (Epping Forest)

Suite 3 Premier House, 141 High Street, Epping CM16 4BD 

9.8 120 reviews
"I cannot rate Home Instead highly enough. All of my mother's carers were professional and kind and always arrived on time. They were…"   Read all 120 reviews

Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across the UK. They offer a wide range of non-medical… Read more about Home Instead (Epping Forest)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Chesterfield)

Commerce House, Millennium Way, Dunston Road, Chesterfield S41 8ND 

9.8 49 reviews
"Home Instead, have been first class from the very first time I made contact with them on my Mum's behalf. On initial contact they quickly…"   Read all 49 reviews

Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019). Home Instead (Chesterfield) is dedicated to providing high quality support services to adults in Chesterfield and the surrounding… Read more about Home Instead (Chesterfield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD 

9.8 69 reviews
"I am delighted with everyone from Home Instead, and so is Dad. We thank everyone for their help and kindness.…"   Read all 69 reviews

Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation. The provider looks to help adults maintain their… Read more about Home Instead (Harrogate Ripon & Thirsk)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA 

9.8 33 reviews
"I can't fault the care and attention my gran received. The office was helpful in queries and the carers were very attentive to my grans…"   Read all 33 reviews

Exceptional care tailored to your needs, in the comfort of your own home. Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and introduced to the client before any first visit. All… Read more about Home Instead (Enfield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Horsham, Haywards Heath & Burgess Hill)

Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham RH12 4QD 

9.8 34 reviews
"The Home Instead team and carers have always been exemplary in terms of professionalism and attentiveness. My mother has found both her…"   Read all 34 reviews

Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided include, but are not limited to, personal care, companionship,… Read more about Home Instead (Horsham, Haywards Heath & Burgess Hill)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN 

9.8 97 reviews
"Home Instead provide outstanding service. The service is very well led and managed and it is a strength that the Manager visits Mum…"   Read all 97 reviews

At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home. They are committed to delivering person-centred care that addresses… Read more about Home Instead (Rugby)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.50 / hour
  • Live-in Care from £1,820 / week
Home Instead (Ivybridge)

Ground Floor, 61 Fore Street, Ivybridge PL21 9AE 

9.8 26 reviews
"Home Instead are extremely responsive to the needs of my father, who is now beginning to be quite frail (at the age of 93). They listen…"   Read all 26 reviews

Home Instead Ivybridge offers in-home care services to Ivybridge, Kingsbridge, Modbury, Plympton, Plymstock, Yealmpton and surrounding areas. The team at Home Instead Ivybridge believe that everybody has the right to remain in their own home for as… Read more about Home Instead (Ivybridge)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB 

9.7 80 reviews
"I am very pleased with the service provided. It is a good alternative to a care home. With this start period, I am more than happy with…"   Read all 80 reviews

Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes. It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.… Read more about Home Instead (South Lanarkshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH 

9.7 122 reviews
"Just to say your comany help us with our care problems from day one. Your staff were professional with a smile. Thank you.…"   Read all 122 reviews

Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring… Read more about Home Instead (Luton & Central Beds)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37.50 / hour
  • Live-in Care from £1,800 / week
Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW 

9.7 114 reviews
"Home care companionship has been a life line, removing boredom in later years, engaging in creative activities which has stimulated new…"   Read all 114 reviews

Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas. The well-trained team provides companionship-based care, while supporting and encouraging… Read more about Home Instead (Bristol North)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37 / hour
  • Live-in Care from £1,799 / week
Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA 

9.7 110 reviews
"Home Instead looked after my father at home as his health started to deteriorate. I cannot thank them enough, they enabled my father to…"   Read all 110 reviews

Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject… Read more about Home Instead (Southport)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37 / hour
Home Instead (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB 

9.7 53 reviews
"Home Instead Bedford have been involved in supporting my client who is in a Care Home for a number of years now. They have supported…"   Read all 53 reviews

Home Instead Bedford, Outstanding rated by CQC (October 2024), is a home care service, supporting people living in Bedford and the surrounding areas. Their team of skilled care professionals provide reliable and flexible relationship-based care and… Read more about Home Instead (Bedford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Camden)

561 Finchley Road, London NW3 7BJ 

9.7 64 reviews
"We are very happy with care provided by Home Instead - Camden. All of the carers have been very professional whilst being friendly and have…"   Read all 64 reviews

Premium Home Care Services: Compassion, Quality, and Excellence Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical… Read more about Home Instead (Camden)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Clacton, Frinton & Walton)

Suite 5 Gallery Chambers, 145a Connaught Avenue, Frinton-on-Sea CO13 9AH 

9.7 74 reviews
"Excellent service, all the care professionals are lovely and they look after Mum so well. It is a great relief for the family that Mum is…"   Read all 74 reviews

Home Instead (Clacton, Frinton & Walton) provides care in the home to enable older people to continue living their chosen lifestyle in their own community. The service has been rated 'Outstanding' by the Care Quality Commission in their most recent… Read more about Home Instead (Clacton, Frinton & Walton)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37.50 / hour
Home Instead (Frodsham, Runcorn & Widnes)

Halpin House, Off Church Street, Frodsham WA6 6QJ 

9.7 65 reviews
"The management team have been very efficient and supportive. Found to be very accommodating such as moving the time of a morning call at…"   Read all 65 reviews

With a CQC 'outstanding' rating (April 2019) and excellent reputation, the team in Frodsham, Runcorn and Widnes is proud of the quality of care the staff provide. Home Instead are passionate about the provision of person-centred, relationship led… Read more about Home Instead (Frodsham, Runcorn & Widnes)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead Pocklington & Brough

14 Pavement, Pocklington YO42 2AX 

9.7 11 reviews
"We are so lucky to have been connected with Home Instead at Pocklington. From the initial phone call and fact finding visit by Rebecca, the…"   Read all 11 reviews

Home Instead Pocklington & Brough gives people the care and support they need in the comfort of their own home. Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out… Read more about Home Instead Pocklington & Brough

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,800 / week
Home Instead (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Halstead, Sevenoaks TN14 7AA 

9.7 50 reviews
"My experience of HomeInstead care has been very good . My mother has been a client for the last 2 years initially receiving companionship…"   Read all 50 reviews

Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes. The care staff (CAREGivers) believe in giving the elderly the most personalised, highest quality care that they deserve.… Read more about Home Instead (Shoreham, Petts Wood & Longfield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Home Instead (Crowborough, Tenterden & Rye)

22 Basepoint Business Centre, Pine Grove, Crowborough TN6 1DH 

9.7 18 reviews
"Have been very impressed with our first three months. The senior care manager has been an active carer before hand-off to wider team, which…"   Read all 18 reviews

Home Instead is part of a worldwide organisation, but the local office in Crowborough is serving Crowborough, Wadhurst, Heathfield, Tenterden, Cranbrook, Biddenden, Hawkhurst, Rye, and the surrounding areas. The team offers a range of personalised… Read more about Home Instead (Crowborough, Tenterden & Rye)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37 / hour
  • Live-in Care from £1,700 / week
Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ 

9.7 83 reviews
"My dear wife had been suffering from termial cancer for many years, but only in the last 48 hours did she need specialist care. I called…"   Read all 83 reviews

As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for… Read more about Home Instead (Wimbledon & Kingston)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.50 / hour
  • Live-in Care from £1,500 / week
Home Instead Liverpool Central & North

Office 11, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD 

9.7 34 reviews
"Mum has received excellent care over the last three years. Recently she is finding some aspects of her life more difficult. But mum's…"   Read all 34 reviews

Home Instead Liverpool Central & North provides premium quality home care, companionship and support for adults of varying needs. With visits lasting at least an hour and at times determined by the client, the same highly trained and competent Care… Read more about Home Instead Liverpool Central & North

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,650 / week
Home Instead (South Sheffield)

Jackson House, 84 Montrose Road, Sheffield S7 2EF 

9.7 76 reviews
"I can't speak too highly of the excellent support Home Instead has given my mother over the past four years. We've been gradually…"   Read all 76 reviews

Home Instead (Sheffield South) employs qualified and experienced Care Professionals in order to deliver care that is highly-focused on each clients' personal needs. Care can be delivered from a couple of hours to 24-hours a day, ranging from companionship,… Read more about Home Instead (South Sheffield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

Suite 25 & 21, Yeovil Innovation Centre, Barracks Close, Copse Lane, Yeovil BA22 8RN 

9.7 63 reviews
"The girls who visit and care for me have become very special friends. Only wish I could have them more often, which is why I now put an X…"   Read all 63 reviews

Home Instead Yeovil, Sherborne and Bridport is a family run business providing high-quality home care services in South Somerset and South West Dorset. Staff help older people to remain living independently at home, offering a variety of care services,… Read more about Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £38 / hour
  • Live-in Care from £1,900 / week
Home Instead (West Leicestershire & Market Bosworth)

46 Boston Road, Beaumont Business Centre, Beaumont Leys, Leicester LE4 1AA 

9.7 77 reviews
"I can't thank the staff and management enough for their help and support during a difficult time. My father looked forward to their visits…"   Read all 77 reviews

Home Instead (West Leicestershire & Market Bosworth) specialises in the care of older adults in their own home, providing a welcoming alternative to life in a care home. The service is built around the individual needs of each client and is delivered… Read more about Home Instead (West Leicestershire & Market Bosworth)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
Home Instead (Broadstairs, Ramsgate and Margate)

Unit 1, Little Ciffsend Farm, Chalk Hill, Ramsgate CT12 5HP 

9.7 49 reviews
"I could not be happier to be in the care and protection of carers with Home Instead. I chose for assistance with bathing initially and…"   Read all 49 reviews

Home Instead is the UK’s number one premium home care company, proudly serving clients across Thanet and East Kent. As the first home care provider in Thanet to achieve an Outstanding in Caring rating (August 2019), Home Instead continues to set the… Read more about Home Instead (Broadstairs, Ramsgate and Margate)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £38 / hour
  • Live-in Care from £1,820 / week
Home Instead (Wolverhampton, Wombourne & Kingswinford)

Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD 

9.7 29 reviews
"We have found Home Instead Wolverhampton a really helpful organisation. We started to work with them when our mom needed more support with…"   Read all 29 reviews

Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence and dignity of service users. Provision is available… Read more about Home Instead (Wolverhampton, Wombourne & Kingswinford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.68 / hour
  • Live-in Care from £1,800 / week
Home Instead (Burnley)

Northbridge House, Elm Street, Burnley BB10 1PD 

9.7 20 reviews
"It is coming up to 2 years since Home Instead have been involved in mum's care and we are extremely satisfied with all aspects. Every…"   Read all 20 reviews

Home Instead Burnley provides care to people in their own homes, enabling them to live independently for as long as they wish and will provide services across Burnley, Pendle and Rossendale. Home Instead Burnley's mission is ~ “To enhance the lives… Read more about Home Instead (Burnley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,850 / week
Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP 

9.7 68 reviews
"My Aunt who has live in care due to her Alzheimer's was recently hospitalised. Home Instead continued to visit every day for a prolonged…"   Read all 68 reviews

Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home! The services are provided by Care Professionals… Read more about Home Instead (Northampton)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37.50 / hour
  • Live-in Care from £1,749 / week
Home Instead (Salford)

457 Chorley Road, Swinton, Manchester M27 9LQ 

9.7 80 reviews
"We found ourselves in need of short notice care for my father. Jem and the team were up and running and looking after him within 3 days of…"   Read all 80 reviews

Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes. Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate… Read more about Home Instead (Salford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £37 / hour
Home Instead (Norwich)

Suite 17 Diamond House, Vulcan Road North, Norwich NR6 6AQ 

9.7 113 reviews
"I congratulate you on your choice of staff. I have found them to be both cheerful and helpful and a pleasure to be with.…"   Read all 113 reviews

If you want to stay living comfortably at home, staff at Home Instead Norwich can help you make that choice an informed one. Your home is where you feel the most comfortable and the happiest. It’s the place you know the best. Why would you move away… Read more about Home Instead (Norwich)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Home Instead (Bolton)

Hamill House, 112 -116 Chorley New Road, Bolton BL1 4DH 

9.7 61 reviews
"We have been delighted by the care given to my mother over the past five years. Excellent care all round. Thank you very much.…"   Read all 61 reviews

Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best. Home Instead is a highly respected independent UK home care provider, providing high-quality care for older people in their own homes. They… Read more about Home Instead (Bolton)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £31 / hour
Home Instead (Dudley and Sandwell South)

Castlemill, Burnt Tree, Tipton DY4 7UF 

9.7 65 reviews
"Home Instead looked after my dad for the last two and a half years, they were like a breath of fresh air, the whole team treated dad like…"   Read all 65 reviews

Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do. They support older and vulnerable adults to remain in their own home, as independent… Read more about Home Instead (Dudley and Sandwell South)

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £35 / hour
Home Instead Gloucester and The Forest of Dean

Corinium House, Barnwood Point, Corinium Avenue, Gloucester GL4 3HX 

9.7 44 reviews
"Home instead started visiting Mum as she wasn't eating well and was spending long periods of time on her own. Reluctant at first I could…"   Read all 44 reviews

The mission of Home Instead Gloucester and The Forest of Dean is to change the face of ageing by providing dignified, reliable and relationship-led care to support people to continue to live independently in their own homes. They provide tailored… Read more about Home Instead Gloucester and The Forest of Dean

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead Calderdale

14-16 Southgate, Elland HX5 0BW 

9.7 77 reviews
"I was very pleased with the care provided to my elderly mum who had dementia. They were all very patient and respectful towards her and…"   Read all 77 reviews

Home Instead Calderdale provides the highest quality, relationship-led bespoke home care to people across Calderdale and the Spen Valley. Care is not one size fits all and this is something Home Instead truly understands. They provide tailored homecare… Read more about Home Instead Calderdale

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ 

9.7 62 reviews
"My husband has short term memory loss, we have had personal care for him gradually increasing from 3 days to 7 days per week. We are…"   Read all 62 reviews

Home Instead West Exeter & Teignbridge provides compassionate, person-centred home care that helps older adults live well, safely, and independently in the place they love most - their own home. The team is known for delivering genuinely caring support… Read more about Home Instead (West Exeter & Teignbridge)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Bates Business Centre, Suite G6, Church Road, Harold Wood, Romford RM3 0JA 

9.7 30 reviews
"My family and I are so impressed with the love and care that is displayed to mum by every CarePro that visits her. Nothing is too much…"   Read all 30 reviews

Home Instead (Romford, Hornchurch, Rainham & Dagenham) is rated 'OUTSTANDING' by CQC. The team based in London Borough of Havering covers Romford, Hornchurch, Rainham, Dagenham and surrounding areas, providing a range of award winning care services to… Read more about Home Instead (Romford, Hornchurch, Rainham & Dagenham)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,610 / week
Home Instead (Stourbridge Hagley and Halesowen)

78 Worcester Road, Hagley, Stourbridge DY9 0NJ 

9.7 50 reviews
"My husband, who suffers from Parkinson', was discharged from hospital after a serious illness needing a lot of care to stay at home. It was…"   Read all 50 reviews

Home Instead is part of a worldwide organisation but the local office is family owned and run covering Stourbridge, Hagley, Halesowen and surrounding areas. They are proud to be providing high-quality care to the elderly in the local community.… Read more about Home Instead (Stourbridge Hagley and Halesowen)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Wigan)

2nd Floor Offices, CT3 Building, Wigan Investment Centre, Waterside Drive, Wigan WN3 5BA 

9.6 24 reviews
"The care and dedication that the Home Instead Wigan team provided for mum over the past few years enabled her to continue to live…"   Read all 24 reviews

Home Instead (Wigan) provides the care and support people may need as they age and start to find daily tasks more difficult. There is no place like home, and Home Instead Wigan believes that remaining at home is the best solution at old age. Their… Read more about Home Instead (Wigan)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Hinckley, Burbage & Nuneaton)

The Old Byre, Fields Farm Business Centre, Sapcote, Leicester LE9 4LH 

9.6 44 reviews
"The Homestead staff & care professionals have always taken care of my father very well. Nothing asked is too much trouble for them. They…"   Read all 44 reviews

Home Instead Hinckley, Burbage & Nuneaton provide quality home care services to older people in their own homes, where they are most happy and comfortable. Care is personalised, tailored to meet the needs of clients. For staff, care and companionship… Read more about Home Instead (Hinckley, Burbage & Nuneaton)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,800 / week
Home Instead (Folkestone, Hythe & Ashford)

300 Cheriton Road, Folkestone CT19 4DP 

9.6 49 reviews
"We have been using Home Instead for over 4 years now. My elderly mum has mobility issues and needs help with daily tasks. She also has…"   Read all 49 reviews

Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas. They are part of the international award winning… Read more about Home Instead (Folkestone, Hythe & Ashford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £38.50 / hour
Home Instead (Oxford)

Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL 

9.6 43 reviews
"All who have worked with me have been capable, helpful, patient, caring, able and cheerful. I have been very happy with all their…"   Read all 43 reviews

Home. There’s no place like it! It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing… Read more about Home Instead (Oxford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Bradford & West Leeds)

Victoria Road Offices, Salts Mill, Saltaire, Shipley BD18 3LA 

9.6 17 reviews
"We have been with Home Instead for just over 6 months now. I was very hesitant at first as my mum's previous company were really bad, but…"   Read all 17 reviews

Home Instead (Bradford & West Leeds) is a premium brand home care provider covering all areas of Bradford and West Leeds. With the backing of a 250 branch network of UK offices and the award-winning training that Home Instead provides to all its… Read more about Home Instead (Bradford & West Leeds)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £31.50 / hour
Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW 

9.6 71 reviews
"We have had the support of Home Instead ( Glasgow North ) for over a year now with care for our Mother aged 94. This support has been a…"   Read all 71 reviews

Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.… Read more about Home Instead (Glasgow North)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR 

9.6 32 reviews
"It was a big step to find carers for my mum at the start of 2025. I was struggling to give her the level of support she needed, especially…"   Read all 32 reviews

Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia. A wide range of companionship, home help and personal care services can be incorporated into… Read more about Home Instead (Bristol East)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,715 / week
Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF 

9.6 102 reviews
"I was concerned that my mum would not let carers into her long-standing home, but they won her over, treating her with dignity, respect &…"   Read all 102 reviews

Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent… Read more about Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Bournemouth, Christchurch & Poole)

38 Poole Road, Westbourne, Bournemouth BH4 9DW 

9.6 29 reviews
"I got Home Instead involved with my parents care when my mum was being discharged from hospital.My dad was very lonely while mum was away…"   Read all 29 reviews

Home Instead (Bournemouth, Christchurch & Poole) employs a friendly and professional team that has made personalised care its number one priority. Services can be tailored to an extensive range of daily requirements, from personal care services, to… Read more about Home Instead (Bournemouth, Christchurch & Poole)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Lancaster & Morecambe)

3-4-2 Storey House, White Cross Estate, Lancaster LA1 4XQ 

9.6 23 reviews
"Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of…"   Read all 23 reviews

Home Instead (Lancaster) believes that your own home is where you belong and where you’ll feel safe, happy and comfortable as you age. However, a point may come where everyday tasks and activities feel more challenging. The services provided by Home… Read more about Home Instead (Lancaster & Morecambe)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (South East Northumberland)

14 Berrymoor Court, Northumberland Business Park, Cramlington NE23 7RZ 

9.6 51 reviews
"Mam has been supported by Home Instead for over two years now. She has a lovely relationship with her care professionals, all of whom know…"   Read all 51 reviews

Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate and reliable caregivers. Caregivers are very carefully… Read more about Home Instead (South East Northumberland)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,890 / week
Other Home Care Groups you may be interested in:

Home Instead Reviews (12106)

9.6

Home Instead has a Group Review Score of 9.6 (9.561) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Durham)

from L C (Wife of Client) published on 19 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family circumstances had changed - suddenly, I needed help with personal care for my husband. I'd been here before many years ago with my mother. The experience had taught me a lot. I learnt the essentials needed - reliability, reassurance, continuity, commitment & people who really cared about
their client and the home carer!
I was lucky to find them all at Home Instead, Durham. Real life savers who provided second to none service. The family app was handy too!
Recommend without reservation. My once proud and very active husband was treated with such dignity until the very end.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thankyou for this heart wearing review. I am pleased we were able to respond to your husband's changing needs and adapt the service we offered so quickly. I will pass on your lovely comments to the Care Professionals involved.
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  • Treated with Dignity
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Review of

Home Instead (Wembley)

from M K (Daughter of Client) published on 19 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you for the care and support you provided to my father during the time we were using your services. Now that the care arrangement has come to an end, I wanted to take a moment to express how much we truly appreciated your professionalism, reliability, and compassion.


Navigating senior

are can be challenging and your team made the experience far more reassuring. Knowing that my father was treated with dignity, patience, and kindness gave our family great peace of mind.


I would especially like to commend my father's carer. He consistently went above and beyond, showing genuine warmth, attentiveness, and respect.He took the time to understand my father's needs and preferences. We are deeply grateful for the dedication and humanity he brought to the role.


Thank you again to the entire team for the support you provided. We would not hesitate to recommend your service to others seeking compassionate and trustworthy care.

Reply from Leena Lakhani, Director at Home Instead (Wembley)Thank you so much for taking the time to share such a thoughtful review. It truly means a great deal to all of us.
We are honoured to have supported your father and your family and we're very pleased to hear that our professionalism, reliability and compassionate approach helped make what can be a challenging time feel more reassuring. Treating every client with dignity, patience and kindness is at the heart of what we do, so your words are especially meaningful.
Your kind feedback about your father's Care Professional will be shared with him and the wider team. He will be deeply touched to know that his warmth, attentiveness and dedication made such a positive difference. We are incredibly proud of the humanity and commitment our Care Professionals bring to their roles.
Thank you again for placing your trust in us and for your heartfelt recommendation.
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Inverclyde and North Ayrshire)

from Alexander H (Client) published on 19 January 2026
Submitted via Website • Report
Overall Experience 4.0 out of 5
On 28 November 2024 I underwent a major cancer operation and because I stay alone it was recommended that home care be in place before my discharge from hospital.
I have now been tended by three ladies from HOME CARE for the past year and I am in no doubt that their care has been paramount in my
recovery .
When a carer left my house to start her annual leave that afternoon and I received a phone call from her from Alicante that evening to remind me to "take the fish out the fridge " ? you cant beat that!
Good time keeping and conscientious in everything they do nothing was too much to ask of them.
I'm on the mend now but should I have a relapse I know where I'm going.
Unfortunately I have to agree with the criticism of other respondents regarding the administration . Nothing terrible but a couple of glitches that were sorted out immediately which were avoidable .
Should you wish to speak to me in person then I permit the company to give you my contact details .
Overall ten out of ten.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)Thank you very much for taking the time to leave such a thoughtful review.
I am pleased to hear that the care and support provided by our team played a key role in your recovery following your surgery. Your comments about the kindness, reliability, and conscientiousness of our Care Professionals are greatly appreciated and your example regarding the personal reminder you received speaks volumes about the genuine compassion and dedication of our staff.
I am also grateful for your balanced feedback regarding our administration. While I am pleased that the issues you experienced were resolved promptly, I will follow up with a call to understand what went wrong so that we can use to as part of our ongoing efforts to continually improve our client experience.
Thank you again for your generous recommendation and for rating our service so highly.
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  • Value for Money
Review of

Home Instead (Bath)

from J H (Daughter of Client) published on 16 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had help from Home Instead for about 3 years. The carers really did become like friends, as well as carrying out various household tasks. To start with the visits included shopping trips. As time went on, and life became more difficult, the carers' role changed to include medication and personal
care. Eventually it became unsafe to continue keeping mum in her own house, but Home Instead helped with the transition to a nursing home, by visiting mum in the home.


It was always easy to contact the team, by email or telephone (even out of hours, by phone) and we were able to read the carer's notes from each visit online. When there were problems these were resolved eg if mum didn't get on with a particular carer, someone else would be found.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback. We really hope mum has settled into her new environment and you are all keeping well.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

from Richard W (Son of Client) published on 16 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has advanced Alzheimer's, and is predominately cared for by my father, who, himself, is of advanced years and poor health. The whole situation was becoming somewhat challenging, and emotionally and physically draining not least for my father.


It was for these reasons that additional care

and support was sought. In what is a big leap of faith, and trust, I can honestly say things could not have gone more smoothly with Home Instead. The support workers are second to none. I have the reassurance that someone is on hand, and is responsive to my parents' changing needs. I am kept up to date with my parents' care which gives me the comfort that matters are identified and addressed before they get out of hand.


I would happily recommend Home Instead to anyone in a similar situation.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)Thank you so much for your wonderful review. We were all very touched by your words and it is a pleasure to support all of you in your parents journey.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (North Oxfordshire)

from Nick B (Son of Client) published on 15 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided daily care support to my elderly mother for a number of years. Throughout, they have provided an exceptional level of service and support. The individual carers are professional, friendly and compassionate, helping my mother to maintain her independence and dignity. The
service provided by the administration and support team is efficient, flexible and responsive, with great communication. I'd have no hesitation in recommending Home Instead to any future client.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from N W (Son of Client) published on 15 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was concerned that my mum would not let carers into her long-standing home, but they won her over, treating her with dignity, respect & as an equal. They quickly established how to gain her trust, and my mum continues to enjoy their company and friendship as they administer her medication and cook
her lunch.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for your wonderful review. We are pleased to hear that your mum has built those wonderful relationships with the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South Lanarkshire - Hamilton)

from Norma C (Daughter of Client) published on 14 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are a shining example of how care should be delivered.
My dad has only been accessing Home Instead for a couple of months and what a difference they have made both to him and us as a family.
We are now assured that he is supported and cared for when we cannot be there.


Any issues are

dealt with professionally and efficiently.
Communication is excellent, everybody works as a team and always listens to you.


I would highly recommend this company and its staff!

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  • Care / Support
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  • Treated with Dignity
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Review of

Home Instead (South Lanarkshire)

from Alan M (Client) published on 14 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service provided. It is a good alternative to a care home. With this start period, I am more than happy with your company.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Aylesbury Vale and North East Oxfordshire)

from L C (Daughter of Client) published on 14 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service from Home Instead. They have been looking after my mother who lives with advanced dementia. They have done an amazing job at keeping her happy and safe in her own home, I cannot thank you enough.
Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)What an amazing review. Thank you so much for these kind words, it means the world to the team.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Glasgow South)

from E C (Client) published on 14 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently I used the services of your company to help with showering and dressing. I had been in Hospital and required help until I built up my strength and confidence. The ladies who came in to help me were all a delight to have around. They were helpful, understanding, thorough and made sure I was
safe and well cared for. Never once did I feel embarrassed by their presence.
I thoroughly recommend their services to anyone as I am sure they will show the same compassionate approach but also with humour to the task in hand.
Reply from Lexie Cielesz, registered manager at Home Instead (Glasgow South)Thank you, Elizabeth, for your kind and thoughtful review.

We are very pleased to hear that our team supported you safely and respectfully following your hospital stay, and that you felt comfortable, well cared for, and treated with dignity at all times. Your feedback about the carers compassion, professionalism, and reassuring manner is greatly appreciated and will be shared with the team.

Thank you for recommending our service, and we wish you continued strength and good health.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Exeter & East Devon)

from Jon T (Client) published on 13 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last two years, Mum and I have had help from a lot of different carers. They come in for an hour each morning to help with cleaning the kitchen, dusting, hoovering, etc.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)Thank you for your kind review. We are happy to be able to support you and your mum.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead Sutton Coldfield

from Vicki R (Daughter of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead looked after my dad for a few months before he went into care and couldn't have been more helpful, caring and professional, in all respects. We, as a family, are so grateful to all the wonderful carers and staff who often went out of their way to take care of dad and also provide support
for mum as well. They both looked forward to the daily visits and became very fond of the carers very quickly.
The admin team were incredible when we needed extra care urgently and nothing was too much trouble for them. I would thoroughly recommend Home Instead to anyone and thank them for everything they did for us.
Reply from Aman Gill, Managing Director at Home Instead Sutton ColdfieldThank you so much for taking the time to share such a heartfelt review. It means a great deal to our whole Home Instead team to know that your dad, and your family, felt supported, cared for and listened to during such an important time. We are pleased our carers were able to build such warm relationships with your parents and that our office team could respond quickly when you needed extra help. Your kind words will be shared with everyone involved. We truly appreciate your recommendation and wish your family all the very best. Thank you again.
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Review of

Home Instead (Taunton & West Somerset)

from Kelly H (Daughter of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 4.0 out of 5
The team from Home Instead are all lovely people who give my father the personal care he needs whilst handling my mother who is a complicated person sometimes, in a sensitive way. There are several people who come regularly which is important to us. The fact that she likes them all is a credit to them
too. They work well alongside the micro providers I have for other family needs.
Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)Thanks for great feedback and review and for taking the time to let us know. We do think if there are multiple partners supporting a client it is obviously vital to work well together as the ultimately the focus is always best care for our clients. With this in mind we spend time building relationships , putting communciation books in place and ensuring the best outcome for each of our clients are always our focus. It is lovely to hear that each of the care professionals and the office build these relationships and that the character of everyone involved comes across as lovely as you describe.
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  • Treated with Dignity
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Review of

Home Instead (Swindon & Vale of White Horse)

from E B (Daughter of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have now been supporting my mother to stay in her own home for nearly 2 years. The Care Pros in her team are patient, thoughtful, adaptable and, above all, always very kind. We could not manage without them.
Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)Dear E B, thank you so much for taking the time to share your kind words. We're delighted to hear that our Care Pros have been able to support your mother so well over the past two years. Patience, adaptability, thoughtfulness, and kindness are at the heart of everything we do, and it's wonderful to know that this has made a real difference for your family. We're truly grateful for your trust and are always here to help.
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Swindon & Vale of White Horse)

from Simon H (Son of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided has been exceptional and truely valued. In particular the quality of the staff and their caring nature, reliability and patience is second to none.
The whole experience of starting up receiving care from Home Instead earlier in 2025 and the flexibility and changes to adapt to
changes in requirements through the year has been nothing but positive and a huge help when dealing with stressful situations. Care needs change, and the team at Home Instead adapt to these changes in a proactive and caring/understanding way.


The whole Home instead team from the frontline carers and the back office team are all very helpful, caring and understanding - it really is hugely valued.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Dear Simon, thank you so much for your truly kind and thoughtful review. We are delighted to hear how valued you have found the service and that the caring nature, reliability, and patience of our team have made such a positive difference.

We're especially pleased to know that your experience of starting care with us earlier in 2025, and the flexibility and support shown as your needs changed, has been so positive during what can be a very stressful time. Adapting proactively and with understanding is something we strive for, and it means a great deal to hear this recognised.

Your kind words about both our care pros and our office team will be shared with everyone involved. Thank you for placing your trust in Home Instead - your feedback is genuinely appreciated by the whole team.
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  • Management
  • Treated with Dignity
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Review of

Home Instead (Cheltenham & Cotswolds)

from I S (Husband of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been pleased to have enjoyed a weekly 3 hour visit from the Home Instead team for the last year. The system is well set up, prepared and managed , and we were extremely happy with the carers who came to our home - they were prompt, thoughtful, cheerful and highly professional. The two regulars
in particular deserve special comment: Catherine is a bubbly, very caring individual who always cheered my wife up, went the extra mile and was incredibly relaxed and helpful; and Alison, a highly experienced and extremely capable lady. We are very grateful for the assistance provided and highly recommend the organisation for top class care in the home.
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Bournemouth, Christchurch & Poole)

from Kim H (Daughter of Client) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I got Home Instead involved with my parents care when my mum was being discharged from hospital.My dad was very lonely while mum was away from home for 8 weeks and despite my whole family's best efforts we needed extra support.Dad has stage 1 Alzeimers disease but is otherwise well despite slow growing
secondary skin cancer.He loves seeing the Care Pros and enjoys there company.Mum is fiercely independent but is slowly adjusting to much needed support as time is going on.She is slowly realising that she can't do it all due to physical limitations and health issues.She has been quite depressed after a lengthy hospital stay and has struggled to adjust to being back home again.The care pros have been very patient with her and have tried to support mum in all the things that she wants to do rather than do it all for her.She really values this.I have now got more time for myself in between my work and my own family commitments and social life.I would recommend Home Instead BCP.
Reply from Gill Crossley-Jones, Care Manager at Home Instead (Bournemouth, Christchurch & Poole)Thank you for sharing your experience with Home Instead Bournemouth, Christchurch & Poole.

We're so pleased our Care Professionals have been able to support your family during such a challenging time. It's wonderful to hear your dad enjoys their company and that they've helped ease his loneliness. We truly admire your mum's independence and are glad our team has worked alongside her, supporting her in the way she wants rather than taking over. This approach is at the heart of what we do, and it's great to know she values it. We also understand how important it is for family members to have time for themselves, and we're delighted we could help you find that balance.

Your recommendation means so much to us, and we'll share your kind words with our Care Professionals - they'll be thrilled. Thank you for trusting us with your parents' care.
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Review of

Home Instead (Swansea)

from R C (Daughter of Client) published on 12 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her experiences.
They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.
As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for taking the time to share such a thoughtful and generous review. We're truly grateful for your kind words and for the trust you place in our team to support your mum.

It means a great deal to hear that our office staff's communication and flexibility have been helpful, and that our care team's approach - respecting your mum's choices, values, and lived experiences - has stood out to you. Treating people with dignity, listening to what matters to them, and supporting independence (even in the small, everyday decisions) are central to how we provide care, so your feedback is incredibly affirming for our Care Professional's
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Review of

Home Instead (Oxford)

from K J (Client) published on 12 January 2026
Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience on the whole is very positive. Having said that, it is incredibly expensive and the cost seems to increase very frequently. I couldn't afford to use Home Instead if I needed help every day.
I do wonder if the invoice could be sent by email instead of posted, and the monthly newsletter,
which seems to get longer and more colourful every month, could be dispensed with, or emailed. And the savings that could be made by this could be passed on to the clients?
Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)Thank you for taking the time to share your feedback and for your kind comments about your overall experience of our care.

We understand that the cost of care is a real concern across the sector. We'd like to reassure you that we never increase our rates more than once per year and always do our best to keep any increases to a minimum, despite recent significant cost pressures set at a national level. Our priority is to carefully balance affordability with maintaining the quality of care we are so proud to provide, and we truly hope that this level of care will one day be accessible to all.

We have also updated your preferences so that invoices and newsletters will now be sent to you by email, and we hope this will be more convenient.

Thank you again for your thoughtful feedback - it is very much appreciated.
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Awards / Recognitions (9)

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