"Highly recommend Home Instead carers. My elderly aunt initially battled against having carers in her home but once she established a..."Read all 47 reviews
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes. The care team is recruited and personally trained by the manager, who then matches care workers... Read more
Care Provided
"What a fantastic experience we are having with Home Instead! Dad was reluctant to start having carers but now recommends it to..."Read all 87 reviews
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes. Services including companionship, home help, personal... Read more
Care Provided
"I am delighted with everyone from Home Instead, and so is Dad. We thank everyone for their help and kindness...."Read all 69 reviews
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation. The... Read more
Care Provided
"We've been using Home instead for 3 years now. We are extremely happy with the care the client receives. Everyone from management to care..."Read all 24 reviews
Home Instead North Lanarkshire & Glasgow East is a local award-winning private home care agency based in Cumbernauld. The office covers the main localities in North Lanarkshire, including Cumbernauld,... Read more
Care Provided
"I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is..."Read all 45 reviews
Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible. Home is where you made those lifelong memories and... Read more
Care Provided
"The carer from Home Instead is friendly and professional, and she has a pleasant and happy nature. She quickly developed a positive rapport..."Read all 104 reviews
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes. Home Instead provides that precious gift of freedom, enabling people to... Read more
Care Provided
"Home Instead have now been supporting my mother to stay in her own home for nearly 2 years. The Care Pros in her team are patient,..."Read all 40 reviews
Home Instead (Swindon & Vale of White Horse) rated 'outstanding' by CQC May 2019, provide real relationship-based non-medical care to older people at home. From companionship to home help to personal... Read more
Care Provided
"I was after help with my dad in his 90's living at home on his own. I searched the Internet and came across Home Instead, which had very..."Read all 27 reviews
Since 2009, Home Instead has built a fantastic reputation for providing the highest quality of support to older people to help them stay independent at home for as long as possible. The team covers Truro,... Read more
Care Provided
"I have received care for several years now. I have nothing but the highest praise for this Company. The Staff, without exception, are..."Read all 23 reviews
Home Instead (Braintree) deliver home care services for adults over the age of 18. The team at Braintree, Sudbury and the Colne Valley Home Instead area are dedicated to delivering home care that promotes... Read more
Care Provided
"I have always found staff friendly and helpful. Whenever I need to re-arrange a visit it is always dealt with promptly and to my..."Read all 70 reviews
Home Instead East Herts and Uttlesford is dedicated to quality care, in line with care regulations and carried out in a friendly manner that both clients and their loved ones can benefit from. Guidance... Read more
Care Provided
"I couldn't recommend home instead enough. My grandmother was diagnosed with vascular dementia Alzheimer's however wanted to stay in her..."Read all 87 reviews
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019). They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham... Read more
Care Provided
"From the initial call to Home Instead I felt reassured mum would be in good hands. A tailored care package was arranged at short notice..."Read all 33 reviews
Home Instead (Romford, Hornchurch, Rainham & Dagenham) is rated 'OUTSTANDING' by CQC. The team based in London Borough of Havering covers Romford, Hornchurch, Rainham, Dagenham and surrounding areas,... Read more
Care Provided
"The team have been so helpful with my father in law. Nothing has been too much trouble at all and I think they offer a brilliant..."Read all 67 reviews
Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best. Home Instead is a highly respected independent UK home care provider, providing high-quality... Read more
Care Provided
"Home Instead provide outstanding service. The service is very well led and managed and it is a strength that the Manager visits Mum..."Read all 97 reviews
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home. They are committed... Read more
Care Provided
"Home Instead Ivybridge have cared for my mother for the past couple of years and in every way the entire team, both the administration and..."Read all 27 reviews
Home Instead Ivybridge offers in-home care services to Ivybridge, Kingsbridge, Modbury, Plympton, Plymstock, Yealmpton and surrounding areas. The team at Home Instead Ivybridge believe that everybody... Read more
Care Provided
"I am very impressed with the service. Communication is very good. The service provided is excellent. Introductions of new people joining..."Read all 69 reviews
Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do. They support older and vulnerable... Read more
Care Provided
"Your service is very good as usual but there have been difficulties in having too many new people introduced with no follow up to their..."Read all 53 reviews
Home Instead Chingford was established in February 2017. Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service... Read more
Care Provided
"I would highly recommend Home Instead. From the first phone call to make enquiries the management have been very professional and non..."Read all 31 reviews
Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence... Read more
Care Provided
"Home Instead have been consistently helpful to my mother, listening and responding quickly to any queries or requests, proving themselves..."Read all 44 reviews
Home. There’s no place like it! It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed... Read more
Care Provided
"A brilliant, highly recommended Care Company - gold star. My mother-in-law has been looked after for quite a few months and has been..."Read all 22 reviews
Home Instead Burnley provides care to people in their own homes, enabling them to live independently for as long as they wish and will provide services across Burnley, Pendle and Rossendale. Home Instead... Read more
Care Provided
"I am very happy with Tarita and her standard of work. Tarita helps me with light housework such as hoovering changing bed linen, cleaning..."Read all 75 reviews
Premium Home Care Services: Compassion, Quality, and Excellence Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance... Read more
Care Provided
"The team from Tyne Valley Home Instead were always supportive and caring. They provided a wonderful service to my Mum who was starting to..."Read all 30 reviews
Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages. Home... Read more
Care Provided
"The girls who visit and care for me have become very special friends. Only wish I could have them more often, which is why I now put an X..."Read all 64 reviews
Home Instead Yeovil, Sherborne and Bridport is a family run business providing high-quality home care services in South Somerset and South West Dorset. Staff help older people to remain living independently... Read more
Care Provided
"I have nothing but praise for the care provided by Home Instead over a period of about 6 months. Initially this was one few-hour visit a..."Read all 52 reviews
Home Instead (Chesterfield) is dedicated to providing high-quality support services to adults in Chesterfield and the surrounding areas, supporting people to live comfortably in their own homes. The... Read more
Care Provided
"Home Instead looked after my mum from Feb 2025 until Feb 2026. It ment that she could stay at home until her last month. Staying in her own..."Read all 56 reviews
Home Instead Bedford, Outstanding rated by CQC (October 2024), is a home care service, supporting people living in Bedford and the surrounding areas. Their team of skilled care professionals provide... Read more
Care Provided
"I have been with Home Instead for over 8 years and no complaints. Very happy with the service provided and with my carer, I wouldn't have..."Read all 38 reviews
Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided include,... Read more
Care Provided
"I have now been with Home Instead for over a year and I can genuinely say it was one of the best decisions that I made in providing support..."Read all 35 reviews
Home Instead (Stirlingshire and Falkirk) employ experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are are on offer, combining efficiency... Read more
Care Provided
"HomeInstead have been an absolute God send for my Father and myself. The standard of care is exceptional and the support is genuine as they..."Read all 68 reviews
Home Instead (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company determined... Read more
Care Provided
"Home Care has a great team of care professionals. I was very impressed with their punctuality even when dealing with multiple road works..."Read all 63 reviews
Home Instead West Exeter & Teignbridge provides compassionate, person-centred home care that helps older adults live well, safely, and independently in the place they love most - their own home. The... Read more
Care Provided
"Now that I've got the hang of how the Care professionals work, I'm happy to leave them to it and have no problem leaving the property when..."Read all 116 reviews
If you want to stay living comfortably at home, staff at Home Instead Norwich can help you make that choice an informed one. Your home is where you feel the most comfortable and the happiest. It’s... Read more
Care Provided
"HomeInstead have been looking after my husband who has Alzheimer's for 3 years, offering companionship for him - and me - and helping with..."Read all 84 reviews
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly... Read more
Care Provided
"The Care Pros are always kind, friendly, helpful,and willing. They arrive on time, unless there is a genuine reason not to, and then they..."Read all 53 reviews
Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas.... Read more
Care Provided
"My dad attends the Companionship Cafe organised by Home Instead, It happens monthly, and dad loves it. I went with him in April as I was..."Read all 80 reviews
Home care tailored to you. Home Instead Calderdale & Spen Valley don’t do one-size-fits-all solutions. They tailor care to your family’s needs with a personalised plan that’s right for you, so you... Read more
Care Provided
"I was very pleased with the whole experience for my mother, from the initial phone call to the home assessment visit, cost and efficiency..."Read all 40 reviews
Home Instead Hereford is part of the national Home Instead office group, which has over 265 offices nationally, with nearly 40% rated Outstanding by the CQC, compared to a sector average of just 5%. Their... Read more
Care Provided
"Home Instead helped my grandma move back into her home after trying a care home for several months. She didn't get along with her care..."Read all 12 reviews
Home Instead Canary Wharf is an ‘Outstanding’ rated home care provider, as judged by the CQC (the national independent regulator of Health and Social Care) since May 2018. Serving Tower Hamlets, Newham... Read more
Care Provided
"Home lnstead have been very honest and transparent in their dealings with my Dad. He is a very reluctant client and they have managed to..."Read all 36 reviews
Home Instead Reigate & Tandridge, Rated as Outstanding (March 2018), provide award-winning personalised care and companionship-led support. Continuity of care is fundamental to the higher quality of... Read more
Care Provided
"We have been so fortunate to have had excellent care for Dad over the last 6 months. His carers are kind and considerate and Dad looks..."Read all 35 reviews
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia. A wide range of companionship, home help... Read more
Care Provided
"Home Instead are experts in recruiting exceptionally high-quality carers ... They are committed to being as flexible as they can be to..."Read all 79 reviews
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality,... Read more
Care Provided
"Home Instead have been providing care for my husband , who has Alzheimer's, for over two years. The care has been superb. The carers are..."Read all 28 reviews
Home Instead (Lancaster) believes that your own home is where you belong and where you’ll feel safe, happy and comfortable as you age. However, a point may come where everyday tasks and activities feel... Read more
Care Provided
"This is just to say thank you for everything you do. Mum really looks forward to Dawn and Cathy's visits. They do all the hard work..."Read all 103 reviews
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally owned provider of award-winning home care, home help and companionship, founded in 2009 by the current owner. The team is proud to be consistently... Read more
Care Provided
"We have had reason to call upon Home Instead to help out with mothers care twice now. All the staff, admin and carers are very professional..."Read all 37 reviews
Home Instead Perthshire is a local award-winning private home care agency based in Perth. This office covers the main localities in Perthshire and Dundee South including, Perth, Crieff and Comrie,... Read more
Care Provided
"Our allocated Client Supervisor named Donna was amazing! So kind and thoughtful, she always made us feel at ease with my Grand mother's..."Read all 60 reviews
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023). Many clients choose Home... Read more
Care Provided
"I cannot rate Home Instead highly enough. All of my mother's carers were professional and kind and always arrived on time. They were..."Read all 120 reviews
Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across... Read more
Care Provided
"Your help from day 1 has been more than ever expected. All the carers really 'care', very friendly, and ready to chat about all sorts,..."Read all 51 reviews
Home Instead is part of a worldwide organisation but the local office is family owned and run covering Stourbridge, Hagley, Halesowen and surrounding areas. They are proud to be providing high-quality... Read more
Care Provided
"My mother received wonderful service and care from Home Instead whilst I was on holiday. She was delighted with the two carers who visited..."Read all 45 reviews
The mission of Home Instead Gloucester and The Forest of Dean is to change the face of ageing by providing dignified, reliable and relationship-led care to support people to continue to live independently... Read more
Care Provided
"Home Instead have been fantastic in supporting my mum for the last 4 years. The ladies who called each evening to make her a meal were..."Read all 57 reviews
Home Instead High Peak specialise in the provision of quality care support at home for adults. Services are extremely flexible and range from support for a few hours a day to 24 hour care. Also providing... Read more
Care Provided
"Everyone that I have had any communication with or have met from Home Instead have always been professional, friendly and helpful. They..."Read all 22 reviews
It can be overwhelming, wondering where to start when first considering care for a loved one, Home Instead (Monmouth, Abergavenny & Pontypool) are there to help. Care Professionals are there to provide... Read more
Care Provided
"I cannot speak highly enough of the care and support given by the whole team (heath care providers, managers and admin staff) to my mother..."Read all 164 reviews
Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website. It... Read more
Care Provided
"We would like to express our sincere thanks to the Home Instead team who supported my mother-in-law twice a week over the last few..."Read all 28 reviews
Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire. The team empower older people to live well, championing their right... Read more
Care Provided
"We've been using Home Instead for a little over a month, and are very impressed. The team have been so helpful and patient, and they are..."Read all 78 reviews
At Home Instead, the team is here to guide and support you every step of the way. Serving East Hampshire (Alton, Petersfield, Bishops Waltham and Hedge End), they offer personalised companionship, home... Read more
Care ProvidedHome Instead has a Group Review Score of 9.5 (9.503) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
I couldn't recommend home instead enough. My grandmother was diagnosed with vascular dementia Alzheimer's however wanted to stay in her home and remain independent. With the support from the team we were able to fulfill her wishes. The whole team from admin to carers were kind, supportive and patient. Nothing was ever too much trouble and always kept us up to date and raised concerns if they needed to. We wanted to send a huge thank you to each and every one of you who have played a part in her care. We are very sad not to have you around now she has gone into a care home for round the clock care.
The service that's been received has been fantastic. It has brought joy and confidence back to my Mother-in-law and reassurance to me that she is being well looked after and has regular companionship. I fully recommend Home Instead to anyone needing support to stay in their own home.
Thank you for your lovely review. We're so pleased to hear that our support has brought confidence and companionship to your mother-in-law, while giving you peace of mind that she is well cared for. Thank you for your recommendation.
Our dad has dementia and when our mum died unexpectedly in June this year we knew that it would be best for him to remain at home in a place he knew where he functions at his best. We also wanted to preserve his independence and dignity. We recognised that this could only happen with round the clock live in care. Home Instead quickly and efficiently put together a package of live in care for dad. They assessed his needs and his home with our input and created a bespoke care regime which enables him to do all of the activities he did with mum plus some extra outings and events. Dad's carers are all wonderful caring and engaged people. Plus we have the security of a messaging app system to communicate with Home Instead and access to dad's care notes which brings us peace of mind.
Thank you so much for taking the time to share your experience. We are very sorry for the loss of your mum and appreciate you placing your trust in us during such a difficult time.
We're so pleased that we were able to support your dad to remain in the comfort of his own home while maintaining...
From the moment we spoke to Home Instead at what was a really sad time loosing our mum and looking for the best options for dad to stay at home living with dementia the care , compassion and practical help has been excellent. The carers are kind and considerate but also have enabled and encouraged dad to do more things walks, visits and clubs improving his quality of life. Gives us peace of mind .
We're so pleased to hear that they've helped your dad stay active and enjoy life while treating him with kindness and respect. It's also great to...
I have now been with Home Instead for over a year and I can genuinely say it was one of the best decisions that I made in providing support to my elderly mother. From the very first day I was impressed with the professionalism of the staff. The questions they asked and the tips they provided all pointed to them wanting to do a good job and obviously that job was to provide care for Mum and allow her to remain in her own house. Mum had slid a bit and I was only able to do so much, therefore its heartening to see an improvement in her and to know that she is eating better and also being assisted with personal cleaning.
It's also obvious that they have taken time to get to know her and the things she likes and dislikes so she is not just a number.
Lastly they also take time to have regular updates and whilst I have an open communication channel the reviews are helpful, particularly at the start of the relationship, to ensure that things are working well.
We all work together as a team and I have never regretted that initial decision to employ their services.
My Mum lives on her own, with the three of us kids and her only sister all living many miles away - she doesn't need to be in a care home but she does need some additional support and (even more importantly) a bit of companionship.
We first started to employ Home Instead a year ago, after Mum had an emergency op and was really discombobulated by that, and they were fantastic. We had a hiatus at the end of last year and the start of this year when it was all systems go to get Mum moved into accommodation which better suited her needs; now that she's settled, we've got Home Instead back in to continue that companionship.
What's really great is that they're very responsive to any questions, requests or suggestions, and the app is a brilliant way of us seeing home reports after each visit. Highly recommended!
Thankyou so much for taking the time to write us such a lovely review. It was our pleasure to support Mum last year and thankyou for trusting us again with Mums care now that she has moved and her needs have changed. Really pleased to hear that you are finding the app useful and please continue to...
Extra visits were required short notice - Rae sorted everything out making sure each visit was covered by someone known to my mum. This could have been really for me but the office staff of so supportive. W old 100% recommend Home Instead - all the carers who support us are so lovely and kind.
Thank you very much, I will pass on your feedback to Rae and rest of care team. Best regards
Home Instead Dorchester provided care visits to my Aunt and Uncle until he passed away in January 2025. They continued to look after my Aunt until June this year. Their staff have been kind, caring and many of them created a strong bond with my Aunt and Uncle. They were quick to inform me, close friends and family, the doctor's surgery etc when they had concerns about my Aunt and Uncle's health or general well being. The office staff were pro active and helpful adapting and increasing the care over time as needed. Thank you to you all for being great carers!
Dear Serena,
Thank you so much for taking the time to leave such a thoughtful review and for your kind words about our team.
It has been a real privilege to support both your Aunt and Uncle, and later to continue caring for your Aunt. We understand what an emotional journey this has been for...
I find the company very professional. The care staff I have are always on time and you get at least one full hour never less. The carer has a very kind manner around my husband and is aware of his needs and temperament. Office staff always check that service meets our needs and keep us informed re holidays etc and if we need replacement carer. I have always wanted the same care staff and they have supplied this for us. Aware in future I will need more help and confident they will meet our needs.
The carers were just that, very caring, thoughtful and respectful, I can't wish for more, Thankyou
Dear Nick, thank you so much for this much-valued review, and we and our staff greatly appreciate this detailed and positive feedback. Every client, and their family members like you, is personal and different, and deserves highly-customised responses and support. We do work hard to be highly responsive to changing needs.
Very kind helpful carers. Reliable. Punctual. A regular team provides care for my mother which is key for her stability and routine. Office staff always helpful and willing to be as flexible as possible.
Home Instead provide a PA for our young adult child who is autistic with ADHD. A small team of PAs have been introduced to provide consistent availability. All of them have been excellent: friendly, flexible and pro-active in finding out what activities would be most helpful for each session. We have found that the adult-to-adult support provided has enabled things previously unachievable.
Home Instead helped my grandma move back into her home after trying a care home for several months.
She didn't get along with her care home at all, she lost weight and was very unhappy.
We couldn't bear seeing her like this, so my wife got in touch with Home Instead to arrange home care for my grandma, and the difference since she returned home has been eye opening.
My grandma is much happier, is eating properly, and has regained her joy.
Our family will forever be grateful to Home Instead and their superb carers for facilitating this and for looking after my grandma so warmly.
Home Instead have been supporting my Father now with twice weekly personal care for 5 months. The care he has received from both carers has been outstanding. They are both professional and caring and he looks forward to their visits. One of our requests when starting our journey into home care was that the Home Instead would keep to the same regular carers, which they have done so without fail. Kelly and Alma are wonderful carers and I would highly recommend them to others who require assistance as home.
My experience with this team was brilliant.
I have found the care service professional and efficient. It is daunting trying to manage my mother's care from a distance and my experience of the manager and the care professionals is very positive and supportive and they are always available if I have any issues. Any problems are dealt with promptly and I don't feel that I am dealing with all of this on my own. They have a good knowledge of working with dementia so are patient and understanding to my mother. I would recommend this service to others.
Thank you for leaving such a lovely review. It has been a pleasure to get to know both you and your mum. I'm glad to hear that you feel supported by the team at Home Instead and hope that our support will enable your mum to stay independent at home as long as she is able.
I have been imressed by the way in which staff respect thhe dignity of their clients, I recommend the agency very highly .
A brilliant, highly recommended Care Company - gold star. My mother-in-law has been looked after for quite a few months and has been treated like a family member. Suffering from dementia she has been cared for with dignity, patience, encouragement and love. Nothing has been too much for any of her carers and so myself and the rest of Mum's family want to say a big thankyou to all 3 who looked after her. Also many thanks to our main administration manager for all her help.
I would highly recommend them, and have only good things to say about their staff and processes from start to finish.
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