Home Instead (Rugby)

Home Instead provide outstanding service. The service is very well led and managed and it is a strength that the Manager visits Mum regularly to monitor and quality assure all areas of care. Communication with family is very good and the notes after each visit are helpful and reassuring. The carers are well trained and Home Instead have created a consistent team of kind and dedicated staff who are familiar with Mum's needs. The system where any new staff are asked to 'shadow' an existing member of the team works well. The carers offer personalised care in a very respectful and skilled way. They are particularly adept at offering support whilst enabling Mum to maintain the independence which is so important to her. Arrangements are very flexible and responsive to changing needs and requirements. I would recommend this company without reservation.

I have been hugely impressed with the Home Instead service. Consistent, high quality care, excellent communication and responsive to need. We started needing day care but soon required more intensive support, and now have a live-in carer. Home Instead has been super responsive, gone over and beyond to work out what is needed and get the right care in place, in quite a complex situation. I am extremely grateful for all they have done. My step mum wants to remain at home, and this would not be possible without Home Instead. Thank you so much for all you have done and are continuing to do.

I am informed well in advance of who is coming and the times which are always kept to

Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.

Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be proud.

Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.

Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.

Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.

Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.

The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.

I would highly recommend Home Instead.

On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.

Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.

I recommend Home Instead Rugby to anyone.

Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.

We wouldn’t hesitate to recommend them.

Although they are healthcare professionals they integrate into being part of our family. I cannot thank them enough for the help and care they provide to us. All care should be delivered in this way.

I would recommend Home Instead in a heartbeat.

Every carer that came to my husband could not be faulted in any way. They soon all became part of the family. They also showed great care for myself. We had carers for 3 years.

The support my 91-year-old father-in-law received from the team at Home Instead was outstanding. They were all an absolute credit to the care profession. I would not hesitate to recommend or use them again.