Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN
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9.9 96 Reviews
  • Home Instead (Rugby), Lutterworth
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home.

They are committed to delivering person-centred care that addresses the unique needs of each client, helping individuals overcome daily challenges, recover from illness or injury, and manage complex health requirements.

The rigorous recruitment process ensures that they select only the most compassionate and skilled professionals. They invest in extensive training to foster relationships built on trust, respect, and dignity, ensuring you receive the highest quality of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1820

Direct payments are accepted. Please call us if you require any information regarding funding and assistance. We are happy to answer any questions to help you with your searches.

These prices are only a guideline, please contact Home Instead (Rugby) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Slater (Managing Director)

Home Instead (Rugby) Reviews (96)

Total of 96, showing 1-20
9.9

Home Instead (Rugby) has a Review Score of 9.9 (9.933) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Rugby) has 96 reviews.

Overall Experience

  • 90
  • 6
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Review from H G (Client) published on 21 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the homecare team involved in my care.
From the management ,office staff and my hand picked carers.
The wonderful carers really give their all
I am informed well in advance of who is coming and the times which are always kept to

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Review from Rebecca D (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can
be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.

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Review from M W (Son of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be
proud.

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Review from Julia P (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic
and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.

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Review from Y H (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship
with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.

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Review from Stephen F (Son of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.

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Review from Lis G (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.

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Review from Jane B (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all members of the Home Instead Team. My mum returned home following a stay in hospital and convalescence in a care home. An initial assessment ensured everything was in place for the transfer home. The care plan was based on a realistic assessment of support and need that was
well documented and clear. It is reassuring and helpful that the Birdie app provides me detailed reports at various times of the day. The Care Pro is very experienced and professional. She has worked hard to establish a positive relationship with Mum and the rest of the family. I am sure that her care and support has contributed to Mum's gradual recovery and helped her to rebuild her confidence and independence. A great thing about Home Instead is that it offers a consistent and flexible service that responds to the client's needs.

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Review from N B (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.

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Review from H W (Son of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the on going care given to my parents, especially as they are live a distance away from me.
The electronic notes provided after each visit are helpful in keeping me updated on my parents wellbeing.
Carers go above and beyond what is expected of them.
I would highly recommend
Home Instead.

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Review from Allison D (Daughter-in-law of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.

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Review from Jane C (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the date suggests I'm reviewing January, I'd like to write a general review of the care my mum has received over the 6-7 years she has been with Home Instead.
As a family we cannot praise the company highly enough. All the care pros are very kind and caring and mum loves all of the girls!
The office staff are always helpful and try to support mum in any way they can.
Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.

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Review from M S (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having Home Instead in with helping my mum I have noticed such a difference in her.
She looks forward to the visits of these lovely ladies who help her, get her up showered, and change.
They make her bed and Put in her washing.
Get her breakfast and mug of tea Glass of water.
Make her a lunch.
They
have a great approach for care and go above and beyond.
They also help with odd jobs.
Mum has said how wonderful they all are.
The difference in my mum is amazing.
She's happier knowing she has the help.
Always on time chatty and helpful.
I recommend Home Instead Rugby to anyone.

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Review from A G (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.

Reply from Sarah Slater, Owner at Home Instead (Rugby)

Thank you for your feedback. While I typically don't respond to reviews, I feel it's important to address your concerns regarding our staff. As a professional company, we pride ourselves on treating all our employees equally and with respect. Your mother's preference for specific care professionals has presented challenges, and we strive to accommodate everyone's needs without discrimination. We hope for your understanding and appreciate your feedback.

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Review from Helen C (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing support for our dad twice a day for over a year and the overall experience has been outstanding.
Communication between the team is excellent - nothing is missed and they always notify the family if they have a concern. It feels like we work as a team together. We know
Dad is being looked after when we cannot be there and he likes the 3 caregivers he has. They are very reliable and the level of care given is excellent.
We wouldn’t hesitate to recommend them.

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Review from Raymond H (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have transformed both my mom's and my own life journey. All their staff are kind, caring, respectful and diligent.
Although they are healthcare professionals they integrate into being part of our family. I cannot thank them enough for the help and care they provide to us. All care should
be delivered in this way.

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Review from Gary S (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such and amazing experience from day one. Great management team who are dedicated and involved. The care team were amazing and well-matched. Nothing was too much trouble for them and they all went above and beyond.
I would recommend Home Instead in a heartbeat.

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Review from Joan G (Wife of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that came to my husband could not be faulted in any way. They soon all became part of the family. They also showed great care for myself. We had carers for 3 years.

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Review from Gary K (Son of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my 91-year-old father-in-law received from the team at Home Instead was outstanding. They were all an absolute credit to the care profession. I would not hesitate to recommend or use them again.

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Review from Rachel H (Daughter of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In our view, Home Instead were the best, their care provision could not be faulted.
The carers were gentle and empathic and were carefully matched to suit the individual needs of my mum.
They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs
and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Home Instead (Rugby) is calculated as follows: ( (112 Excellents x 5) + (8 Goods x 4) ) ÷ 120 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

Meet the Team (9)

Sarah

Sarah Slater

Job Title: Managing Director

Joined: 2014

Sarah set up Home Instead Rugby in 2014. Sarah prides herself in the team she has created to help her to provide the best possible care and support for families and their loved ones, just as they were her own and recruit the best care professionals to help this mission.

Alison

Alison Naylor

Job Title: Client Care Manager

Joined: 2019

Alison plays an integral role in managing client touchpoints, from consultations to conducting client audits, ensuring the highest standards of care. She oversees day-to-day operations, and provides full team support working closely with the Director.

Hayley

Hayley Hartshorne

Job Title: Client Care Manager

Joined: 2018

Hayley is mainly responsible for all the Live care packages but also works alongside Alison to ensure smooth day to day running of all operations. Hayley conducts consultations for new clients and deals with issues with existing clients.

Amy

Amy Hollis

Job Title: Client Experience & Compliance Co-Ordinator

Joined: 2020

Amy is responsible for all of our Client Audits and manages our Compliance for our Client Care plans and tasks. Ensuring that our documentation is up to date and relevant with the many changes that occur each day.

Tamara

Tamara Hunter

Job Title: Care Professional Manager

Joined: 2019

Tamara supports our Care Professionals with completing Care Certificates, competencies, and supervisions. This ensures that the best possible care is given to our Care professionals so that they are able to look after their clients.

Angela

Angela Smith

Job Title: Training coordinator

Joined: 2019

Angie has been with Home Instead since 2019 and is passionate about delivering the best possible training to all of our Care Professionals. Equipping our Care Pro's with the best possible training they will be able to support their clients with individual care that is needed.

Jenny

Jenny Phipps

Job Title: Recruiter

Joined: 2021

Jenny specialises in finding the right Care Professionals. She enhances the company’s profile through digital marketing and community engagement. Jenny's dedication ensures the best candidates join the team and that all the training, compliance and references are in place.

Olivia

Olivia Brand Flint

Job Title: Client Care Supervisor

Joined: 2024

Olivia plays an integral role in managing client touchpoints, and resolving any concerns that come into us for our clients and care professionals.
She oversees day-to-day operations, and provides full team support.

Kim

Kim Moorcroft

Job Title: Scheduler

Joined: 2024

As Scheduler, Kim expertly coordinates schedules to match the needs of clients with the availability of our Care Professionals, ensuring seamless service delivery. Kim helps keep everything running smoothly, ensuring our clients receive timely and consistent care.

Frequently Asked Questions about Home Instead (Rugby)

What Type of Services does Home Instead (Rugby) offer?

Home Instead (Rugby) offers Home Care.

How many Carers does Home Instead (Rugby) employ?

Home Instead (Rugby) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Rugby) to verify any information. View our terms and conditions. Home Instead (Rugby) has an Enhanced Service - more info.