Home Instead Senior Care (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN

Home Instead Senior Care (Rugby)
Home Instead Senior Care (Rugby)
Home Instead Senior Care (Rugby)

Home Instead Senior Care (Rugby) has an experienced and friendly team of caregivers, able to offer a wide range of non-medical care.

Focusing on the personal needs of each client, individuals can be supported to overcome many boundaries to daily living, helped with recovery from sickness or injury and many complex needs.

A robust recruitment process ensures that care workers are carefully chosen and the provider trains professionals to build relationships based on trust, respect and dignity.

Group : Home Instead Senior Care

Person in charge: Sarah Slater (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 56

Fees Guide: Please call for more information

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Rugby): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Rugby) has a Review Score of 9.8 (9.804)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Rugby) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.804 for Home Instead Senior Care (Rugby) is calculated as follows: ( (152 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 184 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Rugby) is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Rugby)?

  • Extremely LIKELY
    28
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Rugby)

  • Daughter of Client/Service User
    12
  • Son of Client/Service User
    8
  • Client / Service User
    5
  • Mother of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

I have been very impressed with the care given to my friend over the last 7 months when he went through a particularly difficult and stressful time. The carers went 'above and beyond' in my opinion, with genuine care, and Sarah the manager showed particular dedication in making sure his needs were met and liaising with other professional bodies as necessary. First class!

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Amazing care and support for Dad and all the family. It is so reassuring to have friendly, compassionate, knowledgeable and completely reliable carers willing to help with anything and everything. BIG thank you from all of us.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My caregiver is really good, very helpful to me and my wife and is always on on time. We have lovely chats that I look forward to.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The staff at Home Instead have been very good in everything involved with my Mum. My Mum's carer is one of life’s treasures and we are so lucky that we have her. She is committed to the job and she is fantastic. Words cannot describe how grateful we are that someone cares for our Mum as she does. Home Instead work as a team and they are very reliable and kind which matters when you put your trust in them to take care of your loved ones.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

A Great service for my Mum who has vascular dementia. Mum's usual carer has the same hobbies as Mum and when she comes she encourages her to do some craft work or knitting. The house is always tidy, bins emptied, worktops wiped down, toilets checked. Very satisfied.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Carers are fantastic - showing patience and genuine interest in my mother, chatting to her, sharing activities with her, and generally giving a bit of interest in her day.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Over the last year we have used the services of the Home Instead organisation for both my parents. My mother is 93 and has advanced dementia. My father who is 95 is physically very frail and spent 4 weeks in hospital following a fall at home when he fractured his hip.

For a variety of reasons we have had to change the times and amount of times per day that the care workers attend my parents home (sometimes at very short notice). The management team has been totally supportive and accommodating particularly with my father who can be very difficult in what he wants.

The carers have been absolutely brilliant. Nothing is too much trouble, they are kind and caring and kept us informed if there is anything they are concerned about. My parents rely very heavily on them and I feel comforted to know they are being well cared for when I am not there.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been extremely impressed with the service offered by Home Instead. My elderly father is not the easiest and I live a long distance away. The carers are amazing and I am kept fully informed about changes or problems with the care. Knowing that the carers and the team in the office are so dedicated makes it a bit easier for me when I can’t be there for my Dad as often as I would like.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This has been a very stressful few months for our family with both of elderly parents having a fall. I was recommended to home Instead by a friend for which I’m very grateful. The manager was responsive and understanding. The carers were lovely with my parents and really made me feel assured they were in good hands. I recommended them to you without hesitation.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers are helpful and polite. Thank you.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The team from Home Instead supporting my mother show incredible empathy with mother. They are flexible in they way they deliver care and offer support to my wife and I whenever needed.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Both my mum and I cannot thank the Home Instead team enough for all the pragmatic and helpful advice and support we have had on our care journey to date. The team have been very responsive to changes in circumstances and above all genuinely supportive and concerned for mums wellbeing.

Thank you - as a result of your hard work and helpful suggestions, mum has regained her cheerfulness and is much better prepared for her long-delayed hip operation.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother was very happy with the service. I would recommend this company to anyone.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service and people are beyond reproach. The care they gave my father was superb. Good feedback on a regular basis, when I could not visit dad, and the regular reviews showed care and understanding. On an individual basis, ALL the carers gave feedback and changed how they interacted with Dad as he became progressively more ill. He could not have been in better hands.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Service was just what I needed to help me recover from a fractured hip. Carer became a very good friend.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This is the first time we have had to call in carers for a member of the family. At the beginning, Home Instead were very proactive and helpful with suggestions. They understood the pitfalls to expect as Dad has dementia. Dad's carer, who has been there from the beginning, has been extremely patient, kind and understanding. Especially as Dad would not accept her at first. Now, however, she is his best friend and he looks forward to her coming each day. Dad's life and our lives would not be the same with his carer.
I would highly recommend Home Instead; they listen, they care, they are always at the end of the phone and able to put extra measures in place when needed.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead provides an excellent home help service to my father.
The staff are always friendly, listen carefully, and go out of their way to solve difficulties, which means that I can relax and know that he is being looked after. When the carer cannot deal with an issue or feels that I need to be notified about a concern (e.g. mice in the house!), the office staff/manager promptly gets in touch, so that things can be sorted out. It is easy for me to make contact with them as the phone/emails are always answered straight away.
A problem with the administrative (financial and the rota of staff) procedure was solved through excellent communication between the manager and admin team.
All the staff are willing to go the extra mile and the carers are amazing.
I cannot rate the service highly enough.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Christmas Day 2016 was traumatic for me - my left leg collapsed from under me at my daughters in Birmingham. The local hospital could not explain why.
Home to Rugby and I needed help so went to a care home for two weeks respite which was expensive and I wasn't able to stay longer as the bed was needed for a full-time client.
My daughter was, fortunately, able to stay with me for a few weeks until I found Home Instead in the phone book and I have not looked back.
Carers are brilliant, cheerful and very willing to do anything. A great comfort to all, including my family knowing they were helping me.
At the start, I couldn't even stand to cook etc... Now fully recovered God bless you all.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the first day of contacting Home Instead Senior Care to the last day of the service provided, my mum and myself were treated with courtesy and care. Mum's care has been of the highest standard and truly professional. The care manager was very thorough in the initial interview and matched mum perfectly with a very efficient carer. We have been delighted with the service given and will recommend Home Instead Senior Care to others. Thankfully mum is back on her feet now and able to cope independently with support from family and friends.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Overall, a professional service was provided. The carers were considerate and trustworthy which meant you could relax. Confident they were doing a good job.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

An excellent organisation which puts the person at the centre of everything they do. The management is very caring and keep me informed on a very regular basis which gives me peace of mind as I live a considerable distance from my nan.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

2 years with my service - Home Instead and I'm very satisfied.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My husband gets on well with his "teacher". She is polite and has a nice humour, explains situations, puzzles, mental and physical exercises simply and clearly. Patience is SO important and she has that. It would be hard to find another like her.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

This agency has been scrupulous in providing excellent care support for my mother, despite some demanding situations.
I can only praise the staff who see Mum regularly, amongst whom there are some outstanding carers with whom Mum feels totally secure and she looks forward to seeing them each day. Even at extremely short notice, they have tried to resolve any issues, including notifying myself of concerns which manifest themselves when I am away.
I am more than happy to see this organisation in charge of caring for my mother. It is true that sometimes the cost does worry my mother, but the knowledge of their commitment to regular staff whatever the season, does offset the concerns around costing.
I am sure that they uphold the highest standards of any agency which I know of in this area of work. One of the most important things is that they listen and respond appropriately to both my mother and myself, giving us both peace of mind.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have been using this service for my mother for over a year now and I have nothing but praise for it. The carers are lovely with Mum and change is kept to a minimum. If there are any concerns I am always notified. I am the nearest family member to Mum and am about an hour away so this service has made my life much less stressful personally. I also think Mum is happier seeing someone every day.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We started using Home Instead 16 months ago and have nothing but praise for the way our father has been looked after. He has been treated with dignity, respect and love the whole time which has enabled him to stay in his own home for longer than we could ever have expected. His care has been flexible and has changed to suit his needs as and when required. We have always been consulted when there's been a problem, advice has been given, and actions are taken immediately to solve any issues that have occurred. There has always been a team of regular caregivers, that Dad knows and trusts, and their skill and experience has given us ultimate peace of mind that nothing could be done better. It's the little things that count and nothing has been too much trouble.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Dad had to have Private care since breaking his leg in October 2017 as unable to get care on the NHS. Home Instead have provided a First class service to my Father by coming in twice a day for an hour on each occasion to make sure he is safe/had food and drink/taken tablets.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead Senior Care Rugby have made it possible for my father to remain at home as his Alzheimer's / Dementia progresses at a pace and subsequently his general health and well being deteriorates. His dearest wish is to be able to stay in his own home and without these wonderful people we would not be in a position to make that happen. As a family we cannot thank everyone concerned enough; all are totally reliable, their care and kindness shines through and Dad is so happy whenever they visit. Their support is unprecedented and they are very quick to react to emergency situations. What a wonderful team from Management to Schedulers and to the most amazing Care Givers. Sincere thanks to you all.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was so impressed by the attention to the details of my father's life. The managing director even took a cell phone photo of the way he liked his dishwasher to be loaded, and each staff member bent down to speak to him at his level in his chair. As I live so far away and am only able to visit twice a year, it was very comforting to know that my father would be cared for the way that I do when I am with him.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very professional, competent and caring service. The carers who help my mum are so friendly and kind making her feel completely safe and well cared for.They are easy to contact and always respond quickly to any requests.

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been using Home Instead as companionship care for my elderly mother with dementia. The carer has provided an excellent and reliable service, not only do they supply friendship and help around the home but they also take her shopping and to appointments when I am unable to. As a sufferer from dementia, a consistent service is a must and Home Instead have been completely reliable on both times keeping and service delivered. As I suffer from my own health issues I have been very worried that I would not always be able to attend my mother in emergencies but I am very confident that Home Instead will step in at a moments notice for me!

How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

April 2015

Job Vacancies

Staff Profiles

Sarah

Sarah Slater

Job Title: Managing Director

Joined: 2014

Description:

The very proud owner of Home Instead Rugby. I am very passionate about our clients receiving a high quality of care and companionship within the Rugby and Lutterworth area.

Karen

Karen Cox

Job Title: Administration

Joined: 2015

Description:

Karen used to be our Recruitment and Retention Co-ordinator but decided in October 2017 that she would be better suited to administration and support. She helps in all areas of the business and still helps with the CAREGiver recruitment and selection process.
Karen has completed her NVQ level 3 in 2017.

Jo-Ann

Jo-Ann Chambers

Job Title: Scheduler

Joined: 2017

Description:

Jo-Ann joined the team as a scheduler in February 2017. Jo-Ann is responsible for scheduling the clients and sending out the CAREGiver rotas.

Jo-Ann was a private carer before taking on this role with Home Instead. She has over twenty year's experience in care and also looks after her elderly father.

Jo-Ann aims to complete her NVQ's whilst working with us as she would like to progress with her career.

Jo-Ann has two teenage children and 2 dogs which keep her busy outside of work as she has the role of dog walker and mum's taxi.

Christine

Christine Martin

Job Title: Finance

Joined: 2016

Description:

Christine is part-time in the office and is responsible for the finances, payroll, invoicing, holidays etc.

She is always smiling and happy to be around. Christine helps with her grandchildren when she isn't at work.

Katie

Katie Taylor

Job Title: Recruitment and Retention Co-ordinator

Joined: 2017

Description:

Katie is responsible for Recruitment and Retention, she has nearly 4 years experience in the Care Sector. Katie likes to spend time with her family and friends and has a little cat named George.

She is a caring person and wants to make a difference to the people's lives, she enjoys watching formula one and likes running.