Home Instead (Rugby)

My husband was 93 in January 2021. He had been in hospital the previous year and had partially regained his strength. By spring of 2021, he was visibly weaker and was becoming more difficult for me, the only carer, to manage. My daughter introduced me to Home Instead and from then, until my husband's death in August, he received daily care. The carers were always professional, efficient and cheerful. I will never forget the many kindnesses shown by all concerned. Thank you.

Home Instead provided an excellent service for my mother, and despite the extra challenges presented by Covid restrictions, I was impressed with the dedication and professionalism given by the team.

Home Instead Rugby cared for my mum for a few years before she died. They were called in to do companionship care and were fabulous. My mum grew to love her ladies and they helped greatly with her health, nothing was too much trouble. As her health and dementia worsened the care grew but it was so subtle she never minded. Sadly, circumstances changed everything but we would have used them more. Fabulous people.

From the first assessment meeting, Home Instead have always been professional, friendly and supportive. The office staff were polite, helpful and quickly addressed any queries we had. The caregivers showed empathy, were always supportive, understanding of Mum's condition and very respectful of our family home. They communicated well with Mum to discuss her daily needs and treated her with respect and dignity. They carried out their duties carefully and efficiently. They always abided by Covid-19 regulations which made us and Mum feel safe and protected. We would like to thank you all for your care over the last 12 months with helping mum and us through some difficult and challenging times. Many thanks again.

When my aunt needed more home care support, we looked around a number of agencies and chose Home Instead (Rugby) based on the reviews online, the CQC report we read and the initial enquiries and engagement with the Management Team. This instilled a great deal of confidence in their professionalism. The quality of care, bespoke engagement and genuine depth of awareness and knowledge of my aunt’s personality and character have been beyond compare. The carers, whilst always diligent and professional also built very caring relationships with my aunt, which enhanced significantly her daily experience and wider life outcomes (her socialisation and mental health were positively impacted). The quality and frequency of communication (we lived remotely) were first class, be they via the app, email or telephone. The continuity and standard of care over nearly three years before my aunt needed to go into residential care as her frailty increased, was exceptional, such that they felt more like family.

All the helpers were very pleasant and considerate in view of my disablement. I had to rely on them for most of my needs and found they were always willing to go above and beyond to make my life better. Definitely, I couldn't have managed without them to stay independent.

The team, office and frontline demonstrated more than the basic skills/competencies needed to track my mother's needs and adjust to their increasing levels as end of life drew closer. Over a three year period, continuity of carers was valued as Mum didn't want to "retrain" new carers in her positioning of items, or personal routines. Compassion, calmness, understanding of frustrations and gracious overlooking of demands/faults are evident.

Carers have looked after my husband for about a year, excellent care. Made the last year of his life comfortable as he was safely looked after at home as he requested.

My mother was consistently satisfied with the care provided - from the two care staff who were assigned to her on a regular basis. Mum enjoyed their company and she said they were always willing to carry out tasks for and with her.

My father was always happy with the service and would have recommended Home Instead.

My Dad needed someone to spend time with him, talking, taking him out and such. He has a brain injury and finding someone that understood his complex needs has been challenging and upsetting at times. However, since Home Instead has been involved my Dad has been very happy. His caregiver was matched to him because of her experience and personality and has brought the best out in him, kept him busy and they do different things together. We know when Dad isn't happy....he tells us in no uncertain terms! But he has had nothing but good things to say about his experience with Home Instead.

Home Instead has been a brilliant source of support and encouragement to my dad. His 'companion' gets him out and about, and makes him feel happier in his day. He is able to have days out, go to the shops, the pub, etc. She also gives us insight to the things going on when we can't be there ourselves; meaning we are able to better manage his welfare needs, and also allows us to spend the times we do have with him as more quality family time.

I couldn’t recommend Home Instead more.

Person led care in the home at the highest level, nothing too much trouble. Quick to react to changes and additional support. Really cared about quality of life and social experiences outside the home. Spontaneously arranging visits to old memories for our dementia friend- Thank you for your real care over the months.

The service provided for my late wife was excellent.

Heartfelt thanks.

Home Instead has provided our family with a consistently professional service. They have been totally flexible whenever my parent's needs have changed, doing their utmost to ensure that the level of care being provided, was always right. Caregivers were always well matched to my parents and always showed the utmost trust, respect and dignity.

A first-class service all round. Carers always came on time and were extremely caring and professional in their work. I can't thank our regular carer enough for her help and kindness. The relief carers also gave a first-class service. The office staff, when contacted were always kind and helpful.

My Mother had home care form Home Instead Rugby form October 2018 to August 2019, initially once a day but rising to four times a day. Changes to care needs were always accommodated swiftly and all carers were efficient and very friendly. I could keep a good check on how Mum was doing by reading their notes in the app. The staff in the office always put up with and implemented my requests efficiently. I have no hesitation in recommending home Instead Rugby.

Thank you for all of the help I have received from you.