Home Instead (Rugby)

Extremely helpful and caring and all contributing to my transition from hospital and nursing home.

My Mum's caregiver was fantastic. She worked so hard to keep my Mum's home clean and tidy, cooked lovely meals and really cared about my Mum's overall welfare. My Mum really looked forward to her visits and enjoyed her company. We could not have asked for a better service and would recommend Home Instead Senior Care without hesitation.

Our Home Instead team did exactly what their name suggests. Their approach to support and care enabled my mother to live safely and confidently in her own home for far longer than would otherwise have been possible.

Excellent care service. Your staff helped my Mum to live in her own home until she died. An excellent reliable service. Very caring staff.

All office staff were friendly and efficient and there was good communication. All carers who visited my Uncle were kind and caring and he would not have been able to stay in his own home until he went into hospital for the final time if it had not been for their care. They often stayed with him if possible if doctors or nurses had been called for.

My dad was an extremely independent man. The idea of him needing support in any way horrified him. However, we persuaded him to meet the care manager and from this meeting to try a small team of caregivers. He accepted this and never looked back. The care was exemplary with time taken to learn about my dad, his likes, dislikes, what was important to him and how he needed to remain in control of his decisions, right up until his last hours. Care was kind, considerate, always gentle and even when he was being less than agreeable, care staff understood how difficult things were for him and never deviated from this presentation. Therefore dad felt able to trust the care team. His acceptance grew to a warmth for not just the caregivers but also the manager and the admin team who did all they could to help him realise his need to remain at home and die with all that he loved around him. We as a family cannot thank you enough for your genuine care and commitment to dad and his wife.

I find my carer very kind, friendly and helpful. When we are not doing practical things bath/meals etc we talk about the past and look at photos. My drawings and other activities from my younger days. I was pleased that I was able to meet my alternative carer in advance.

Would definitely recommend to others.

I have been very impressed with the care given to my friend over the last 7 months when he went through a particularly difficult and stressful time. The carers went 'above and beyond' in my opinion, with genuine care, and Sarah the manager showed particular dedication in making sure his needs were met and liaising with other professional bodies as necessary. First class!

The staff at Home Instead have been very good in everything involved with my Mum. My Mum's carer is one of life’s treasures and we are so lucky that we have her. She is committed to the job and she is fantastic. Words cannot describe how grateful we are that someone cares for our Mum as she does. Home Instead work as a team and they are very reliable and kind which matters when you put your trust in them to take care of your loved ones.

Amazing care and support for Dad and all the family. It is so reassuring to have friendly, compassionate, knowledgeable and completely reliable carers willing to help with anything and everything. BIG thank you from all of us.

My caregiver is really good, very helpful to me and my wife and is always on on time. We have lovely chats that I look forward to.

I have been extremely impressed with the service offered by Home Instead. My elderly father is not the easiest and I live a long distance away. The carers are amazing and I am kept fully informed about changes or problems with the care. Knowing that the carers and the team in the office are so dedicated makes it a bit easier for me when I can’t be there for my Dad as often as I would like.

Carers are fantastic - showing patience and genuine interest in my mother, chatting to her, sharing activities with her, and generally giving a bit of interest in her day.

This has been a very stressful few months for our family with both of elderly parents having a fall. I was recommended to home Instead by a friend for which I’m very grateful. The manager was responsive and understanding. The carers were lovely with my parents and really made me feel assured they were in good hands. I recommended them to you without hesitation.

Over the last year we have used the services of the Home Instead organisation for both my parents. My mother is 93 and has advanced dementia. My father who is 95 is physically very frail and spent 4 weeks in hospital following a fall at home when he fractured his hip.

For a variety of reasons we have had to change the times and amount of times per day that the care workers attend my parents home (sometimes at very short notice). The management team has been totally supportive and accommodating particularly with my father who can be very difficult in what he wants.

The carers have been absolutely brilliant. Nothing is too much trouble, they are kind and caring and kept us informed if there is anything they are concerned about. My parents rely very heavily on them and I feel comforted to know they are being well cared for when I am not there.

Carers are helpful and polite. Thank you.

Both my mum and I cannot thank the Home Instead team enough for all the pragmatic and helpful advice and support we have had on our care journey to date. The team have been very responsive to changes in circumstances and above all genuinely supportive and concerned for mums wellbeing.

Thank you - as a result of your hard work and helpful suggestions, mum has regained her cheerfulness and is much better prepared for her long-delayed hip operation.

My mother was very happy with the service. I would recommend this company to anyone.

The service and people are beyond reproach. The care they gave my father was superb. Good feedback on a regular basis, when I could not visit dad, and the regular reviews showed care and understanding. On an individual basis, ALL the carers gave feedback and changed how they interacted with Dad as he became progressively more ill. He could not have been in better hands.