Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN
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9.9 96 Reviews
  • Home Instead (Rugby), Lutterworth
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home.

They are committed to delivering person-centred care that addresses the unique needs of each client, helping individuals overcome daily challenges, recover from illness or injury, and manage complex health requirements.

The rigorous recruitment process ensures that they select only the most compassionate and skilled professionals. They invest in extensive training to foster relationships built on trust, respect, and dignity, ensuring you receive the highest quality of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1820

Direct payments are accepted. Please call us if you require any information regarding funding and assistance. We are happy to answer any questions to help you with your searches.

These prices are only a guideline, please contact Home Instead (Rugby) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Slater (Managing Director)

Home Instead (Rugby) Reviews (96)

Total of 96, showing 61-80
9.9

Home Instead (Rugby) has a Review Score of 9.9 (9.933) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Rugby) has 96 reviews.

Overall Experience

  • 90
  • 6
  • 0
  • 0
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Date Published

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Review from S W (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's caregiver was fantastic. She worked so hard to keep my Mum's home clean and tidy, cooked lovely meals and really cared about my Mum's overall welfare. My Mum really looked forward to her visits and enjoyed her company. We could not have asked for a better service and would recommend Home Instead
Senior Care without hesitation.

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Review from David W (Son of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Home Instead team did exactly what their name suggests. Their approach to support and care enabled my mother to live safely and confidently in her own home for far longer than would otherwise have been possible.

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Review from J H (Daughter of Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service. Your staff helped my Mum to live in her own home until she died. An excellent reliable service. Very caring staff.

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Review from S W (Niece of Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All office staff were friendly and efficient and there was good communication. All carers who visited my Uncle were kind and caring and he would not have been able to stay in his own home until he went into hospital for the final time if it had not been for their care. They often stayed with him if
possible if doctors or nurses had been called for.

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Review from Dawn T (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was an extremely independent man. The idea of him needing support in any way horrified him. However, we persuaded him to meet the care manager and from this meeting to try a small team of caregivers. He accepted this and never looked back. The care was exemplary with time taken to learn about
my dad, his likes, dislikes, what was important to him and how he needed to remain in control of his decisions, right up until his last hours. Care was kind, considerate, always gentle and even when he was being less than agreeable, care staff understood how difficult things were for him and never deviated from this presentation. Therefore dad felt able to trust the care team. His acceptance grew to a warmth for not just the caregivers but also the manager and the admin team who did all they could to help him realise his need to remain at home and die with all that he loved around him. We as a family cannot thank you enough for your genuine care and commitment to dad and his wife.

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Review from Joyce K (Client) assisted by family/friend published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my carer very kind, friendly and helpful. When we are not doing practical things bath/meals etc we talk about the past and look at photos. My drawings and other activities from my younger days. I was pleased that I was able to meet my alternative carer in advance.

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Review from Sarah S (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with mums care from this care agency. Mums carer is a great lady who has similar hobbies to mum so on her visits they sit and knit or sew. She always leaves the house clean and tidy after giving mum her lunch.
Would definitely recommend to others.

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Review from Andrew M (Friend of Client) published on 15 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care given to my friend over the last 7 months when he went through a particularly difficult and stressful time. The carers went 'above and beyond' in my opinion, with genuine care, and Sarah the manager showed particular dedication in making sure his needs were
met and liaising with other professional bodies as necessary. First class!

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Review from Krystyne C (Daughter of Client) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Home Instead have been very good in everything involved with my Mum. My Mum's carer is one of life’s treasures and we are so lucky that we have her. She is committed to the job and she is fantastic. Words cannot describe how grateful we are that someone cares for our Mum as she does. Home
Instead work as a team and they are very reliable and kind which matters when you put your trust in them to take care of your loved ones.

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Review from Gerry H (Son of Client) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care and support for Dad and all the family. It is so reassuring to have friendly, compassionate, knowledgeable and completely reliable carers willing to help with anything and everything. BIG thank you from all of us.

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Review from Mervyn F (Client) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver is really good, very helpful to me and my wife and is always on on time. We have lovely chats that I look forward to.

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Review from Julie T (Daughter of Client) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the service offered by Home Instead. My elderly father is not the easiest and I live a long distance away. The carers are amazing and I am kept fully informed about changes or problems with the care. Knowing that the carers and the team in the office are so dedicated
makes it a bit easier for me when I can’t be there for my Dad as often as I would like.

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Review from Joanna F (Mother of Client) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are fantastic - showing patience and genuine interest in my mother, chatting to her, sharing activities with her, and generally giving a bit of interest in her day.

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Review from Karen T (Daughter of Client) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very stressful few months for our family with both of elderly parents having a fall. I was recommended to home Instead by a friend for which I’m very grateful. The manager was responsive and understanding. The carers were lovely with my parents and really made me feel assured they
were in good hands. I recommended them to you without hesitation.

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Review from Wendy M (Daughter of Client) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last year we have used the services of the Home Instead organisation for both my parents. My mother is 93 and has advanced dementia. My father who is 95 is physically very frail and spent 4 weeks in hospital following a fall at home when he fractured his hip.


For a variety of reasons we

have had to change the times and amount of times per day that the care workers attend my parents home (sometimes at very short notice). The management team has been totally supportive and accommodating particularly with my father who can be very difficult in what he wants.


The carers have been absolutely brilliant. Nothing is too much trouble, they are kind and caring and kept us informed if there is anything they are concerned about. My parents rely very heavily on them and I feel comforted to know they are being well cared for when I am not there.

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Review from Lalargy L (Wife of Client) assisted by family/friend published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are helpful and polite. Thank you.

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Review from Rebecca J (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and I cannot thank the Home Instead team enough for all the pragmatic and helpful advice and support we have had on our care journey to date. The team have been very responsive to changes in circumstances and above all genuinely supportive and concerned for mums wellbeing.


Thank you

- as a result of your hard work and helpful suggestions, mum has regained her cheerfulness and is much better prepared for her long-delayed hip operation.

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Review from Robert M (Son of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the service. I would recommend this company to anyone.

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Review from Mike C (Son of Client) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and people are beyond reproach. The care they gave my father was superb. Good feedback on a regular basis, when I could not visit dad, and the regular reviews showed care and understanding. On an individual basis, ALL the carers gave feedback and changed how they interacted with Dad as he
became progressively more ill. He could not have been in better hands.

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Review from S T (Client) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was just what I needed to help me recover from a fractured hip. Carer became a very good friend.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Home Instead (Rugby) is calculated as follows: ( (112 Excellents x 5) + (8 Goods x 4) ) ÷ 120 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

Meet the Team (9)

Sarah

Sarah Slater

Job Title: Managing Director

Joined: 2014

Sarah set up Home Instead Rugby in 2014. Sarah prides herself in the team she has created to help her to provide the best possible care and support for families and their loved ones, just as they were her own and recruit the best care professionals to help this mission.

Alison

Alison Naylor

Job Title: Client Care Manager

Joined: 2019

Alison plays an integral role in managing client touchpoints, from consultations to conducting client audits, ensuring the highest standards of care. She oversees day-to-day operations, and provides full team support working closely with the Director.

Hayley

Hayley Hartshorne

Job Title: Client Care Manager

Joined: 2018

Hayley is mainly responsible for all the Live care packages but also works alongside Alison to ensure smooth day to day running of all operations. Hayley conducts consultations for new clients and deals with issues with existing clients.

Amy

Amy Hollis

Job Title: Client Experience & Compliance Co-Ordinator

Joined: 2020

Amy is responsible for all of our Client Audits and manages our Compliance for our Client Care plans and tasks. Ensuring that our documentation is up to date and relevant with the many changes that occur each day.

Tamara

Tamara Hunter

Job Title: Care Professional Manager

Joined: 2019

Tamara supports our Care Professionals with completing Care Certificates, competencies, and supervisions. This ensures that the best possible care is given to our Care professionals so that they are able to look after their clients.

Angela

Angela Smith

Job Title: Training coordinator

Joined: 2019

Angie has been with Home Instead since 2019 and is passionate about delivering the best possible training to all of our Care Professionals. Equipping our Care Pro's with the best possible training they will be able to support their clients with individual care that is needed.

Jenny

Jenny Phipps

Job Title: Recruiter

Joined: 2021

Jenny specialises in finding the right Care Professionals. She enhances the company’s profile through digital marketing and community engagement. Jenny's dedication ensures the best candidates join the team and that all the training, compliance and references are in place.

Olivia

Olivia Brand Flint

Job Title: Client Care Supervisor

Joined: 2024

Olivia plays an integral role in managing client touchpoints, and resolving any concerns that come into us for our clients and care professionals.
She oversees day-to-day operations, and provides full team support.

Kim

Kim Moorcroft

Job Title: Scheduler

Joined: 2024

As Scheduler, Kim expertly coordinates schedules to match the needs of clients with the availability of our Care Professionals, ensuring seamless service delivery. Kim helps keep everything running smoothly, ensuring our clients receive timely and consistent care.

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