Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN
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9.9 96 Reviews
  • Home Instead (Rugby), Lutterworth
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home.

They are committed to delivering person-centred care that addresses the unique needs of each client, helping individuals overcome daily challenges, recover from illness or injury, and manage complex health requirements.

The rigorous recruitment process ensures that they select only the most compassionate and skilled professionals. They invest in extensive training to foster relationships built on trust, respect, and dignity, ensuring you receive the highest quality of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1820

Direct payments are accepted. Please call us if you require any information regarding funding and assistance. We are happy to answer any questions to help you with your searches.

These prices are only a guideline, please contact Home Instead (Rugby) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Slater (Managing Director)

Home Instead (Rugby) Reviews (96)

Total of 96, showing 81-96
9.9

Home Instead (Rugby) has a Review Score of 9.9 (9.933) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Rugby) has 96 reviews.

Overall Experience

  • 90
  • 6
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Date Published

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Review from Julie B (Daughter of Client) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides an excellent home help service to my father.
The staff are always friendly, listen carefully, and go out of their way to solve difficulties, which means that I can relax and know that he is being looked after. When the carer cannot deal with an issue or feels that I need to be
notified about a concern (e.g. mice in the house!), the office staff/manager promptly gets in touch, so that things can be sorted out. It is easy for me to make contact with them as the phone/emails are always answered straight away.
A problem with the administrative (financial and the rota of staff) procedure was solved through excellent communication between the manager and admin team.
All the staff are willing to go the extra mile and the carers are amazing.
I cannot rate the service highly enough.

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Review from Patricia B (Daughter of Client) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time we have had to call in carers for a member of the family. At the beginning, Home Instead were very proactive and helpful with suggestions. They understood the pitfalls to expect as Dad has dementia. Dad's carer, who has been there from the beginning, has been extremely patient,
kind and understanding. Especially as Dad would not accept her at first. Now, however, she is his best friend and he looks forward to her coming each day. Dad's life and our lives would not be the same with his carer.
I would highly recommend Home Instead; they listen, they care, they are always at the end of the phone and able to put extra measures in place when needed.

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Review from Catherine S (Client) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas Day 2016 was traumatic for me - my left leg collapsed from under me at my daughters in Birmingham. The local hospital could not explain why.
Home to Rugby and I needed help so went to a care home for two weeks respite which was expensive and I wasn't able to stay longer as the bed was needed
for a full-time client.
My daughter was, fortunately, able to stay with me for a few weeks until I found Home Instead in the phone book and I have not looked back.
Carers are brilliant, cheerful and very willing to do anything. A great comfort to all, including my family knowing they were helping me.
At the start, I couldn't even stand to cook etc... Now fully recovered God bless you all.

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Review from Susan C (Daughter of Client) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of contacting Home Instead Senior Care to the last day of the service provided, my mum and myself were treated with courtesy and care. Mum's care has been of the highest standard and truly professional. The care manager was very thorough in the initial interview and matched mum perfectly
with a very efficient carer. We have been delighted with the service given and will recommend Home Instead Senior Care to others. Thankfully mum is back on her feet now and able to cope independently with support from family and friends.

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Review from S R (Son of Client) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a professional service was provided. The carers were considerate and trustworthy which meant you could relax. Confident they were doing a good job.

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Review from Lorna W (Granddaughter of Client) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent organisation which puts the person at the centre of everything they do. The management is very caring and keep me informed on a very regular basis which gives me peace of mind as I live a considerable distance from my nan.

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Review from J H (Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 years with my service - Home Instead and I'm very satisfied.

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Review from J B (Wife of Client) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband gets on well with his "teacher". She is polite and has a nice humour, explains situations, puzzles, mental and physical exercises simply and clearly. Patience is SO important and she has that. It would be hard to find another like her.

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Review from David J (Son of Client) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been scrupulous in providing excellent care support for my mother, despite some demanding situations.
I can only praise the staff who see Mum regularly, amongst whom there are some outstanding carers with whom Mum feels totally secure and she looks forward to seeing them each day. Even
at extremely short notice, they have tried to resolve any issues, including notifying myself of concerns which manifest themselves when I am away.
I am more than happy to see this organisation in charge of caring for my mother. It is true that sometimes the cost does worry my mother, but the knowledge of their commitment to regular staff whatever the season, does offset the concerns around costing.
I am sure that they uphold the highest standards of any agency which I know of in this area of work. One of the most important things is that they listen and respond appropriately to both my mother and myself, giving us both peace of mind.

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Review from Carol S (Daughter of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this service for my mother for over a year now and I have nothing but praise for it. The carers are lovely with Mum and change is kept to a minimum. If there are any concerns I am always notified. I am the nearest family member to Mum and am about an hour away so this service has
made my life much less stressful personally. I also think Mum is happier seeing someone every day.

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Review from Alan P (Son of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had to have Private care since breaking his leg in October 2017 as unable to get care on the NHS. Home Instead have provided a First class service to my Father by coming in twice a day for an hour on each occasion to make sure he is safe/had food and drink/taken tablets.

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Review from Julie W (Daughter of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care Rugby have made it possible for my father to remain at home as his Alzheimer's / Dementia progresses at a pace and subsequently his general health and well being deteriorates. His dearest wish is to be able to stay in his own home and without these wonderful people we would
not be in a position to make that happen. As a family we cannot thank everyone concerned enough; all are totally reliable, their care and kindness shines through and Dad is so happy whenever they visit. Their support is unprecedented and they are very quick to react to emergency situations. What a wonderful team from Management to Schedulers and to the most amazing Care Givers. Sincere thanks to you all.

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Review from Ian (Son of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead 16 months ago and have nothing but praise for the way our father has been looked after. He has been treated with dignity, respect and love the whole time which has enabled him to stay in his own home for longer than we could ever have expected. His care has been flexible
and has changed to suit his needs as and when required. We have always been consulted when there's been a problem, advice has been given, and actions are taken immediately to solve any issues that have occurred. There has always been a team of regular caregivers, that Dad knows and trusts, and their skill and experience has given us ultimate peace of mind that nothing could be done better. It's the little things that count and nothing has been too much trouble.

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Review from Jane S (Daughter of Client) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the attention to the details of my father's life. The managing director even took a cell phone photo of the way he liked his dishwasher to be loaded, and each staff member bent down to speak to him at his level in his chair. As I live so far away and am only able to visit twice
a year, it was very comforting to know that my father would be cared for the way that I do when I am with him.

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Review from Jo (Daughter of Client) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, competent and caring service. The carers who help my mum are so friendly and kind making her feel completely safe and well cared for.They are easy to contact and always respond quickly to any requests.

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Review from Pamela T (Mother of Client) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead as companionship care for my elderly mother with dementia. The carer has provided an excellent and reliable service, not only do they supply friendship and help around the home but they also take her shopping and to appointments when I am unable to. As a sufferer from
dementia, a consistent service is a must and Home Instead have been completely reliable on both times keeping and service delivered. As I suffer from my own health issues I have been very worried that I would not always be able to attend my mother in emergencies but I am very confident that Home Instead will step in at a moments notice for me!

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Home Instead (Rugby) is calculated as follows: ( (112 Excellents x 5) + (8 Goods x 4) ) ÷ 120 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

Meet the Team (9)

Sarah

Sarah Slater

Job Title: Managing Director

Joined: 2014

Sarah set up Home Instead Rugby in 2014. Sarah prides herself in the team she has created to help her to provide the best possible care and support for families and their loved ones, just as they were her own and recruit the best care professionals to help this mission.

Alison

Alison Naylor

Job Title: Client Care Manager

Joined: 2019

Alison plays an integral role in managing client touchpoints, from consultations to conducting client audits, ensuring the highest standards of care. She oversees day-to-day operations, and provides full team support working closely with the Director.

Hayley

Hayley Hartshorne

Job Title: Client Care Manager

Joined: 2018

Hayley is mainly responsible for all the Live care packages but also works alongside Alison to ensure smooth day to day running of all operations. Hayley conducts consultations for new clients and deals with issues with existing clients.

Amy

Amy Hollis

Job Title: Client Experience & Compliance Co-Ordinator

Joined: 2020

Amy is responsible for all of our Client Audits and manages our Compliance for our Client Care plans and tasks. Ensuring that our documentation is up to date and relevant with the many changes that occur each day.

Tamara

Tamara Hunter

Job Title: Care Professional Manager

Joined: 2019

Tamara supports our Care Professionals with completing Care Certificates, competencies, and supervisions. This ensures that the best possible care is given to our Care professionals so that they are able to look after their clients.

Angela

Angela Smith

Job Title: Training coordinator

Joined: 2019

Angie has been with Home Instead since 2019 and is passionate about delivering the best possible training to all of our Care Professionals. Equipping our Care Pro's with the best possible training they will be able to support their clients with individual care that is needed.

Jenny

Jenny Phipps

Job Title: Recruiter

Joined: 2021

Jenny specialises in finding the right Care Professionals. She enhances the company’s profile through digital marketing and community engagement. Jenny's dedication ensures the best candidates join the team and that all the training, compliance and references are in place.

Olivia

Olivia Brand Flint

Job Title: Client Care Supervisor

Joined: 2024

Olivia plays an integral role in managing client touchpoints, and resolving any concerns that come into us for our clients and care professionals.
She oversees day-to-day operations, and provides full team support.

Kim

Kim Moorcroft

Job Title: Scheduler

Joined: 2024

As Scheduler, Kim expertly coordinates schedules to match the needs of clients with the availability of our Care Professionals, ensuring seamless service delivery. Kim helps keep everything running smoothly, ensuring our clients receive timely and consistent care.

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