Home Instead (Rugby)

They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.

Home Instead (Rugby) cared for Mum for over three years before she moved into residential care. I can't praise the service they provide highly enough, mums caregivers and the office staff were without exception kind, caring and professional. The care team became mums friends not just carriers, and every member of staff went above and beyond to help her stay in her own home as long as possible. I wouldn't hesitate to recommend Home Instead (Rugby) to anyone looking for home care for a loved one – 10/10!

The Home Instead team gave Mum the opportunity to spend her last weeks in her home of nearly sixty years, this was what she really wanted. Their kindness and expertise helped us through a difficult time, knowing that she was treated so well meant everything.

Very impressed and wish we had found this company years ago.

We have been using Home Instead for almost three years from a minimum of an hour a day to a maximum of 24 hours a day. During that time we have always been extremely pleased with the level of service provided. The carers have all acted in a professional way and shown the client kindness, gentleness, patience, understanding and dignity whilst offering support and care to the family members. They have been proactive in obtaining both equipment and professional assistance from outside agencies and have always known who to turn to for help. We could not have been happier in all respects and would like to thank them for their friendliness and help.

Care professionals are always on time. Nothing too much trouble and very kindly Would recommend the company to anyone.

The care from Home Instead was exceptional. I don't know what we would have done without the very thoughtful care and support. The staff went way beyond the level of service that I would have expected. Thank you to everyone involved in the care of my parents.

We organised a visit with my grandmother which went well and shortly after 2 carers were chosen to start. Over the last year, the 2 carers have become part of the family. Our grandmother/mother loves both of them, who are different in their backgrounds and ages, which my grandmother loves. They are so so attentive to my grandmother's needs and are always there to help and support her in her activities. This allows her to continue living as independently as possible. The whole team have worked non-stop to ensure the highest service of care is provided. I would definitely recommend this amazing team, and we are all very thankful for them!

I found there was a consistently high professional and caring approach, both from the office and supporting staff to the carers. The care provided by the carers was faultless, and I am so pleased my father was looked after in a dignified and caring way.

Home Instead (Rugby) has provided daily care to my mother on a regular basis since 2018, either on a morning-only visit or both morning and evening. Every effort is made to find good matches between the client and the carer. The bond this forms is essential to maintaining the high standard of care and support that is beneficial to the client. Mum felt very well cared for by Home Instead, including during periods of holiday and absences for Covid. This was especially true when Mum was positive for Covid herself. Our family could not have asked for more. Thank you.

In the three years my mother was cared for we never had any query relating to the monthly invoices.

Excellent, friendly care. Great support from all areas of staff.

I cannot speak highly enough about the Home Instead (Rugby) team. They looked after my mum and dad for the last two years with such compassion and professionalism. Nothing was too much for them and the exemplary standard of care was so reassuring for me as I live 150 miles away. Sadly, both Mum and Dad passed within nine months of each other but it was such a comfort knowing they were being so well cared for in their own home right up to their passing.

Excellent service and attention to detail.

Excellent service - carers were like part of the family. Management was totally professional. Everything was as it should be.

Thank you for many years of the best care for my dad, who regarded his team of carers as his friends. I can't recommend Home Instead (Rugby) highly enough.

Having found Home Instead to help with my mother's care, I found them professional and caring from the beginning. The carers treated my mum with dignity and she became very fond of them. The app was very useful for monitoring progress. Would highly recommend the company.

Communication with office staff and caregivers very easy.

When my brother needed extra care after being in hospital we were given council carers, the carers were good, but they had too many clients and couldn't cope so many visits missed. We were then given second council carers who were dreadful not turning up, in and out in 10/15 minutes. We then got in touch with Home Instead and liked what they offered. My brother loved the lovely team of carers, as we all did. Nothing too much trouble we are all grateful to them all for looking after him with so much dignity right to the end.

All care was as previously described to us, and carried out by wonderful staff.