Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN
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9.9 97 Reviews
  • Home Instead (Rugby), Lutterworth
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home.

They are committed to delivering person-centred care that addresses the unique needs of each client, helping individuals overcome daily challenges, recover from illness or injury, and manage complex health requirements.

The rigorous recruitment process ensures that they select only the most compassionate and skilled professionals. They invest in extensive training to foster relationships built on trust, respect, and dignity, ensuring you receive the highest quality of care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1820

Direct payments are accepted. Please call us if you require any information regarding funding and assistance. We are happy to answer any questions to help you with your searches.

These prices are only a guideline, please contact Home Instead (Rugby) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Slater (Managing Director)

Home Instead (Rugby) Reviews (97)

9.9

Home Instead (Rugby) has a Review Score of 9.9 (9.913) out of 10, based on 21 reviews in the last 2 years.
Over all time Home Instead (Rugby) has 97 reviews.

Overall Experience
  • 91
  • 6
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Date Published
  • 97
  • 3
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  • 21
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Reviewer Connection to Home Instead (Rugby)
  • 42
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  • 10
  • 5
  • 3
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  • 1
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Total of 97, showing 21-40
Review from Rachel H (Daughter of Client) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our view, Home Instead were the best, their care provision could not be faulted.
The carers were gentle and empathic and were carefully matched to suit the individual needs of my mum.
They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs
and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.
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Review from S H (Daughter of Client) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Rugby) cared for Mum for over three years before she moved into residential care. I can't praise the service they provide highly enough, mums caregivers and the office staff were without exception kind, caring and professional. The care team became mums friends not just carriers, and every
member of staff went above and beyond to help her stay in her own home as long as possible. I wouldn't hesitate to recommend Home Instead (Rugby) to anyone looking for home care for a loved one – 10/10!
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Review from S P (Daughter of Client) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead team gave Mum the opportunity to spend her last weeks in her home of nearly sixty years, this was what she really wanted. Their kindness and expertise helped us through a difficult time, knowing that she was treated so well meant everything.
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Review from Kathy Y (Mother of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt confident and reassured from the very first contact with the care provider that they were going to put in place what I had requested to ensure my son was getting the best care needed.
On visiting the office for our first meeting it had a friendly but professional structure and the team instantly
put me and my son at ease.
Staff have been very supportive not only to my son but to myself all within a short space of time.
Staff go way beyond their duties to ensure consistency and support.
We were provided with one initial care professional who has already made a big difference to my son’s wellbeing and he is very happy with being able to get out and about within a safe environment and also have the right person to help motivate him to keep his home clean and tidy.
Very impressed and wish we had found this company years ago.
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Review from J T (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for almost three years from a minimum of an hour a day to a maximum of 24 hours a day. During that time we have always been extremely pleased with the level of service provided. The carers have all acted in a professional way and shown the client kindness, gentleness,
patience, understanding and dignity whilst offering support and care to the family members. They have been proactive in obtaining both equipment and professional assistance from outside agencies and have always known who to turn to for help. We could not have been happier in all respects and would like to thank them for their friendliness and help.
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Review from F C (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care professionals are always on time. Nothing too much trouble and very kindly Would recommend the company to anyone.
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Review from R H (Daughter of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from Home Instead was exceptional. I don't know what we would have done without the very thoughtful care and support. The staff went way beyond the level of service that I would have expected. Thank you to everyone involved in the care of my parents.
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Review from Dan W (Grandson of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Home Instead after some research in the local area. My family required some care for my grandmother. I contacted Home Instead and spoke with the team, and they were very friendly, helpful and transparent about their service.
We organised a visit with my grandmother which went well and shortly
after 2 carers were chosen to start. Over the last year, the 2 carers have become part of the family. Our grandmother/mother loves both of them, who are different in their backgrounds and ages, which my grandmother loves. They are so so attentive to my grandmother's needs and are always there to help and support her in her activities. This allows her to continue living as independently as possible. The whole team have worked non-stop to ensure the highest service of care is provided. I would definitely recommend this amazing team, and we are all very thankful for them!
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Review from Paul E (Son of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found there was a consistently high professional and caring approach, both from the office and supporting staff to the carers. The care provided by the carers was faultless, and I am so pleased my father was looked after in a dignified and caring way.
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Review from D B (Son of Client) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Rugby) has provided daily care to my mother on a regular basis since 2018, either on a morning-only visit or both morning and evening. Every effort is made to find good matches between the client and the carer. The bond this forms is essential to maintaining the high standard of care and
support that is beneficial to the client. Mum felt very well cared for by Home Instead, including during periods of holiday and absences for Covid. This was especially true when Mum was positive for Covid herself. Our family could not have asked for more. Thank you.
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Review from Paul B (Son of Client) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff based in the office were always courteous and knowledgeable and always returned our calls if required to do so.
The carers were always prompt and presentable and looked after my mother in a professional and friendly manner.
In the three years my mother was cared for we never had any query
relating to the monthly invoices.
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Review from Sue P (Daughter of Client) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly care. Great support from all areas of staff.
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Review from N M (Son of Client) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the Home Instead (Rugby) team. They looked after my mum and dad for the last two years with such compassion and professionalism. Nothing was too much for them and the exemplary standard of care was so reassuring for me as I live 150 miles away. Sadly, both Mum and
Dad passed within nine months of each other but it was such a comfort knowing they were being so well cared for in their own home right up to their passing.
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Review from Mike S (Husband of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and attention to detail.
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Review from Peter W (Cousin of Client) published on 4 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - carers were like part of the family. Management was totally professional. Everything was as it should be.
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Review from Petra M (Daughter of Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for many years of the best care for my dad, who regarded his team of carers as his friends. I can't recommend Home Instead (Rugby) highly enough.
Reply from Sarah Slater, Owner at Home Instead (Rugby)

Thank you Petra for such a lovely review, we hope that Dad is well and happy and I know the care professionals thoroughly enjoyed taking care of him.

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Review from G R (Son of Client) published on 11 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having found Home Instead to help with my mother's care, I found them professional and caring from the beginning. The carers treated my mum with dignity and she became very fond of them. The app was very useful for monitoring progress. Would highly recommend the company.
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Review from L T (Daughter-in-law of Client) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caregiver conscientious and attentive. Understood needs of client very well.
Access care planning very useful - to see what the caregivers had done for mother-in-law and kept me informed.
Excellent service from caregiver and office staff.
Communication with office staff and caregivers very easy.
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Review from M B (Sister of Client) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother needed extra care after being in hospital we were given council carers, the carers were good, but they had too many clients and couldn't cope so many visits missed. We were then given second council carers who were dreadful not turning up, in and out in 10/15 minutes. We then got in
touch with Home Instead and liked what they offered. My brother loved the lovely team of carers, as we all did. Nothing too much trouble we are all grateful to them all for looking after him with so much dignity right to the end.
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Review from Richard H (Son of Client) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care was as previously described to us, and carried out by wonderful staff.
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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Home Instead (Rugby) is calculated as follows: ( (115 Excellents x 5) + (11 Goods x 4) ) ÷ 126 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (21)

Meet the Team (9)

Sarah

Sarah Slater

Job Title: Managing Director Joined: 2014

Sarah set up Home Instead Rugby in 2014. Sarah prides herself in the team she has created to help her to provide the best possible care and support for families and their loved ones, just as they were her own and recruit the best care professionals to help this mission.

Alison

Alison Naylor

Job Title: Client Care Manager Joined: 2019

Alison plays an integral role in managing client touchpoints, from consultations to conducting client audits, ensuring the highest standards of care. She oversees day-to-day operations, and provides full team support working closely with the Director.

Hayley

Hayley Hartshorne

Job Title: Client Care Manager Joined: 2018

Hayley is mainly responsible for all the Live care packages but also works alongside Alison to ensure smooth day to day running of all operations. Hayley conducts consultations for new clients and deals with issues with existing clients.

Amy

Amy Hollis

Job Title: Client Experience & Compliance Co-Ordinator Joined: 2020

Amy is responsible for all of our Client Audits and manages our Compliance for our Client Care plans and tasks. Ensuring that our documentation is up to date and relevant with the many changes that occur each day.

Tamara

Tamara Hunter

Job Title: Care Professional Manager Joined: 2019

Tamara supports our Care Professionals with completing Care Certificates, competencies, and supervisions. This ensures that the best possible care is given to our Care professionals so that they are able to look after their clients.

Angela

Angela Smith

Job Title: Training coordinator Joined: 2019

Angie has been with Home Instead since 2019 and is passionate about delivering the best possible training to all of our Care Professionals. Equipping our Care Pro's with the best possible training they will be able to support their clients with individual care that is needed.

Jenny

Jenny Phipps

Job Title: Recruiter Joined: 2021

Jenny specialises in finding the right Care Professionals. She enhances the company’s profile through digital marketing and community engagement. Jenny's dedication ensures the best candidates join the team and that all the training, compliance and references are in place.

Olivia

Olivia Brand Flint

Job Title: Client Care Supervisor Joined: 2024

Olivia plays an integral role in managing client touchpoints, and resolving any concerns that come into us for our clients and care professionals.
She oversees day-to-day operations, and provides full team support.

Kim

Kim Moorcroft

Job Title: Scheduler Joined: 2024

As Scheduler, Kim expertly coordinates schedules to match the needs of clients with the availability of our Care Professionals, ensuring seamless service delivery. Kim helps keep everything running smoothly, ensuring our clients receive timely and consistent care.

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