Home Instead Senior Care (Cardiff)

Unit 6, Regents Court, Cardiff CF24 5JQ

Home Instead Senior Care (Cardiff)
Home Instead Senior Care (Cardiff)
Home Instead Senior Care (Cardiff)

Home Instead Senior Care (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company determined to encourage a more positive view of ageing.

Home Instead Senior Care (Cardiff) employ warm hearted people, give them award winning training and then introduce them to a small number of clients, whom they visit on a regular basis, to allow relationships based on friendship and trust to form.

They are the world's leading provider of relationship centred care for older people and are proud to have been serving Cardiff, Penarth & Dinas Powys since 2009.

Home Instead Senior Care (Cardiff) have special expertise in the care of people with Alzheimer's and other dementias, with unique City and Guilds qualified caregivers in this specialist area.

Group : Home Instead Senior Care

Person in charge: Philip Batchelor (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 80

Staff Languages (other than English): Welsh

Services Offered: Adult Care (18+) • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Home Instead Senior Care (Cardiff): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

7.7 Home Instead Senior Care (Cardiff) has a Review Score of 7.7 (7.738)

The Review Score of 7.7 (maximum of 10) for Home Instead Senior Care (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Cardiff) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Home Instead Senior Care (Cardiff) is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Cardiff) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Cardiff)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Cardiff)

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Brother of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

As full-time carer for my mother who had Alzheimer's and mobility problems, the help I received from Home Instead enabled me to cope with the stress involved. Home Instead provided a team of caregivers who were very well trained and provided continuity of care. When I left Mum in their care, I did so knowing that she would be treated with kindness and respect and would receive excellent care. I felt that the caregivers genuinely cared for Mum and me and that looking after Mum was more than just a job for them. During the last few months of her life, Mum needed a high level of care which was consistently provided by Home Instead caregivers. Thanks to them I was able to continue caring for Muma t home which was what I wanted and I will always be grateful to them for that. Indeed, when Mum died three months ago the care team came to the funeral as did the owner and deputy line manager. I was also very impressed by the owner who provided a high-quality service and cared about his staff and clients. For him, this is much more than a business.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been using Home Instead Senior Care for a couple of years. My husband has had a couple of strokes which have left him with some speech problems and unable to use a phone. Home Instead Senior Care have teamed him up with a like-minded personality on a "buddy" system. Our carer is kind, polite, respectful and totally laid back which matches my husband perfectly. His carer has had the relevant training to meet my husband's needs. I have no hesitation leaving the carer with my husband. This has made my life a little easier. The office are always very helpful especially if I need to change our hours, they have also arranged a backup helper if our usual one is not available if I need to change our timetable. I would have no problem recommending Home Instead Senior Care they are certainly a life changer.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother received fantastic care with your service. The care workers were warm, friendly and courteous. She looked forward to their visits and was always treated with dignity and respect. It brightened my father's day when they arrived each morning and evening. He loved chatting with them and he knew he could trust my mum to them. Thank you for making her life so pleasant.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Last January I had a major operation to my spine which has left me with considerably impaired mobility. I am recovering slowly but need help with every day things, particularly personal care and I am also grateful to be taken shopping and to appointments. Home Instead has been excellent, the Caregivers they supply are always kind, helpful, patient people, mature, good company and with a blessed sense of humour. They normally send me someone I know and at the time I expect them. I feel very fortunate to have their service.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

I want to express my thanks for the support and care given by your staff during the time in which Homeinstead (over 2 years) have been supporting my Mum. All the caregivers have provided an excellent service and their support has enabled my Mum to live independently for a lot longer than would have been the case. The team in the office have always been prompt, helpful and amplify a strong sense of a "can do" attitude, which has been a great reassurance to the family.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Good care, timekeeping very good. Often gave helpful advice. Would sometimes help by buying milk or bread. Reliable. Always very pleasant and cheerful.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

As a local provider of home based care, my brother was so grateful for the service provided which enabled him to carry on working for longer. The package was carefully tailored to the needs of a multiple sclerosis suffer and the experience was positive primarily due to the caring, helpful and polite nature of the team of staff involved. All requests and needs were handled in an attentive and enthusiastic way and it was clear that high standards of training to ensure the patients well being and comfort had been given in what is often a difficult and stressful environment for all concerned. My brother's independence within his home was retained and for that he is truly grateful. It is only due to hospital treatment that the care package stopped and if a return home is possible it is likely that my brother would seek to renew the provision.

How likely would you be to recommend Home Instead Senior Care (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

No image found

Kate Batchelor

Job Title: Director

Joined: 2014

Description:

Kate is an experienced leader, with a background in education and care. She is a qualified trainer in dementia care and is passionate about Home Instead's mission to change the face of ageing. Kate holds Level 5 in Leadership and Management for Care.