Home Instead (Cardiff)

HomeInstead have been an absolute God send for my Father and myself. The standard of care is exceptional and the support is genuine as they really care for my Father and go above and beyond to look after him. The understand his needs and always put his wellbeing first and foremost. They have provided myself with advice and I have the peace of mind to know my Father is looked after as I live 250 miles away. Thank you all so much

The whole team are always helpful and do their best to help with any queries.

Have been using Home Instead for nearly a year and the carers are lovely - respectful considerate and all bring something different to mum' day. She has been able to establish relationships with her regular carers and enjoys their visits enormously.

Thank you to everyone involved - you are really doing a fantastic job!

The staff, both in the office and out visiting, are kind, helpful, patient and professional. They are flexible treating the client with sensitivity giving the family confidence.

I have used Home Instead for seven years, firstly to care for my wife (who eventually died from Alzheimer's) then for myself. The support has been nothing short of marvellous. They manage to recruit excellent staff and control timetables so there is always someone at hand when needed. The care is personal, with the exception of holidays or sickness, the same carer will attend at each regular appointed time. The fees are high but the quality of care justifies it. I would recommend them to anyone seeking support.

Auntie Sue's companions have been lovely, especially Linda. Auntie Sue can get abit confused & it gives me peace of mind to know that somebody is keeping an eye on her, as unfortunately I cannot give her that as I have other commitments.

In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.

We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to anyone seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.

Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.

They get to know their clients and understand their needs and lifestyles.

We are completely happy with the service you provide and would recommend your firm.

I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.

Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the call helping and interacting with her. I'm very impressed.

Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there are different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!

Very satisfied with the help I am receiving. Very helpful carers.

There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.

I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.

Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.

We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.