Home Instead (Cardiff)

Unit 6, Regents Court, Nettlefold Road, Cardiff CF24 5JQ
Review Us
9.8 62 Reviews
  • Home Instead (Cardiff), Cardiff
Home Instead (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company determined to encourage a more positive view of ageing.

Home Instead (Cardiff) employ warm hearted people, give them award winning training and then introduce them to a small number of clients, whom they visit on a regular basis, to allow relationships based on friendship and trust to form.

They are part of the world's leading provider of relationship centred care for older people and are proud to have been serving Cardiff, Penarth & Dinas Powys since 2009.

Home Instead (Cardiff) have special expertise in the care of people with Alzheimer's and other dementias, with unique City and Guilds qualified caregivers in this specialist area.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39
  • Weekly Live-in Care Fees: £1800 – £1800

These prices are only a guideline, please contact Home Instead (Cardiff) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Philip Batchelor (Director)

Home Instead (Cardiff) Reviews (62)

9.8

Home Instead (Cardiff) has a Review Score of 9.8 (9.822) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Cardiff) has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Cardiff)
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Total of 62, showing 1-20
Review from Christine K (Daughter of Client) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time
to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks for your lovely review - it's a real pleasure supporting your mother and to be part of the team helping to promote her independence.

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Review from M A (Brother of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to anyone
seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks for your review we are very grateful, it was a privilege caring for your sister. Best wishes to you all.

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Review from Ian G (Husband of Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks for the lovely "5 star" review - we really appreciate it. We are always looking to communicate as well as possible with clients, so will keep a close eye on this.

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Review from J L (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have used Home Instead for many years for my mother's care. I have found them to be caring, understanding, compassionate and provide reliable care.
They get to know their clients and understand their needs and lifestyles.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

We really appreciate this feedback - thank you so much! We will make sure we share it with our team.

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Review from Claire P (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead Cardiff service supporting mum for just over six months. We are delighted with the service - mum enjoys the visits and her carers are greeted as friends now. They are responsive to her needs and treat her with dignity and respect.
The hour visit means they have time
to help with daily tasks as well as much needed companionship. The administration team are so helpful and any small issues are quickly dealt with and resolved. I live 200 miles away and although I visit regularly it is such a comfort knowing that I can have confidence in her care team. I look at the care report every day which is updated online and this communication is so helpful.
Mum has dementia and other physical health issues but loves her home and wants to stay there. Having Home Instead involved in her care means we can help her to stay independent as long as possible.
Thank you to all at Home Instead and a special thanks to her main carers - you are stars!
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the lovely review - it means so much to us that your mum enjoys the visits. We will share this feedback with mum's care professionals!

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Review from Josie E (Wife of Client) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are completely happy with the service you provide and would recommend your firm.
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Review from M F (Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.
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Review from S D (Daughter of Client) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the call
helping and interacting with her. I'm very impressed.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

This review means a great deal to us all at Home Instead, thank you so much, our staff really enjoy interacting and assisting your mother.

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Review from L B (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there are
different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the review - it's great to hear that you found the support flexible, responsive and collaborative.

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Review from B W (Client) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the help I am receiving. Very helpful carers.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you for the kind review, I'm delighted that you find your care team very helpful.

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Review from Sally C (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are always
punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the lovely review, we really enjoy helping your mum and it's great fun to help walk her super dog too. Thanks for your support!

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Review from M L (Client) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for your lovely review, we pride ourselves on offering continuity and it's lovely to hear that your care professional feels like part of your family!

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Review from A G (Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks very much for your review - I have checked with my team and we have rectified the point that you raised. We appreciate your feedback and use it to improve our service. Best wishes to you and your family.

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Review from Chris M (Son of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best interests
at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for your feedback. It's a privilege to provide support for your Mother.
Best wishes,
Phil Batchelor

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Review from P S (Daughter of Client) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always helpful
on the phone, managers and schedulers have played their part excellently.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for this lovely feedback - it was a pleasure supporting your mother to live at home.

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Review from L R (Daughter of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who came to support my mother (with Alzheimer’s) were, quite simply, wonderful. Kind, patient and understanding. They are a special group of people to whom I remain very grateful.
The admin team were empathetic and quick to adapt as far as possible to the changing needs of my mother. Living
overseas, I often needed to pass on information or seek reassurance - both were handled quickly and efficiently.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks for your lovely feedback, the whole team are thrilled! It was a pleasure supporting your mother.
All best wishes.

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Review from C R (Relative of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very grateful to the care and support provided by the carers as it made my father in law clean, supported and fresh. The house looked clean and organised when we were away and the carers came and supported dad to live comfortably.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you for the opportunity to support your father-in law. All best wishes to your family.

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Review from John D (Son of Client) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class service. My mother loved the attention from the two ladies who visited her house twice weekly. This care practice offers a very efficient, reliable service, and I would not hesitate to recommend them.
My mum actually gained more confidence during the past month and looked forward to their
visits.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Dear John, thanks for the lovely feedback - we really enjoyed helping your mum.
Best wishes.

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Review from D W (Son of Client) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is now in her late nineties, has been using Home Instead for more than ten years. To begin with, it was mainly for companionship, but now they help her get washed and dressed and get undressed for bed. The carers provide her with three meals a day, wash clothes in the washing machine,
wash up, vacuum and do the shopping.
Throughout the pandemic, Home Instead has provided her with the three visits without fail, although occasionally, the time has to be changed by a one-time slot (ie +/- 1 hr 15 mins) due to staff sickness.
The staff are friendly and very competent and take special care of my mother. She is very happy with their services and sees them as her friends. They communicate well with each other.
If there are any technical problems, the carers can contact me directly, help me diagnose the issue remotely and liaise with me as I get the problem resolved.
The office staff know me well and are always very helpful and supportive if we have any challenges.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you very much for your lovely review. It is a privilege to support your mother - she is a truly remarkable lady.
Best wishes.

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Review from Karen T (Daughter of Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for 18-months, and we were lucky to have the same carer throughout that time. My mum suffers with Dementia, so having the same carer was invaluable. Mum was able to build a lovely relationship with her carer and was always pleased to see her.
We also used Home Instead
when Dad wanted to trail an overnight stay, and the lady that came was fabulous too. Dad and I were really worried that Mum would be anxious, but Mum loved the lady that stayed, and they had fun together. So it was a very positive experience.
The office team have always been friendly and helpful, and the owner was very professional on his initial visit, and it was appreciated when he popped in to see them with a card at Christmas.
Sadly we have had to make the heartbreaking decision to find permanent care for Mum due to the severity of her illness and have not cancelled the care provided by Home instead.
We would definitely recommend their service to others.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Dear Karen, thanks so much for your feedback. We really appreciate it. We're delighted that our approach, which offers continuity of care has worked so well; we find this approach is especially valuable for clients living with dementia. Our care professionals also benefit from our specialist dementia training, which gives them added confidence. All best wishes to you and your family as mum transitions to residential care.
Kind regards.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Home Instead (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Home Instead (Cardiff) is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) ) ÷ 90 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cardiff) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (21)

Meet the Team (8)

Phil

Phil Batchelor

Job Title: Director Joined: 2009

Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.


Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.


Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.


Phil and Kate both hold the QCF level 5 qualification in leadership and management.


As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care.

Christine

Christine Graham

Job Title: Head of People & Recruitment Joined: 2016

Christine studied human resource management at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.


Christine is very pleased to have joined Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide-ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.

Gemma

Gemma Williams

Job Title: Care Manager Joined: 2012

Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centred way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.


Gemma also manages the CAREGivers ensuring they are supported whilst delivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015. Gemma has an extensive health and social care background, gained through working with children that have life-limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.

Sian

Sian Perez

Job Title: Care Manager Joined: 2015

Sian has worked for Home Instead Senior Care since January 2015 and joined the team as a Care Supervisor. Sian has worked in the care industry for the past 8 years in various roles and between this time went to University to study Business and Law. Sian has finished her QCF Level 5 in Health and Social Care which complements her role at Home Instead.


Sian’s role is to ensure that the clients we support receive the highest quality care with a person-centred approach. This includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps them support clients and maintain their independence in their own homes for as long as possible.

Kate

Kate Crookes

Job Title: Training Co-Ordinator Joined: 2013

Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and has recently moved into the role of Training Co-ordinator.


She has a level 2 and 3 in Business and Administration as well as recently completing her level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead and is currently looking forward to taking on more responsibility with training the new and current CAREGivers. Especially after attending her train the trainer course, for Alzheimer‘s and other dementia’s, so that she can deliver Alzheimer’s training to all of our CAREGivers.

Helen

Helen Kalami

Job Title: Receptionist / Finance Administrator Joined: 2014

Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist / Finance Administrator at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.

Susan

Susan Lowen

Job Title: HR Administrator Joined: 2015

Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.


Sue has completed her level 2 in Health and Social Care and level 2 in Business and Administration. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.

Bethan

Bethan Jones

Job Title: Administrator Joined: 2013

Bethan joined Home Instead in August 2013. She has been a CAREGiver for seven years and at the moment she works part-time in the community and part-time as an administrator. Bethan values her role as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.


She recently gained a position as a part-time administrator in the Home Instead office and is enjoying learning more about how the company operates. Bethan has completed a QCF Level 2 in Health and Social Care and is currently working towards a QCF Level 3 in Health and Social Care. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.

Frequently Asked Questions about Home Instead (Cardiff)

What Type of Services does Home Instead (Cardiff) offer?

Home Instead (Cardiff) offers Home Care.

How many Carers does Home Instead (Cardiff) employ?

Home Instead (Cardiff) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cardiff) to verify any information. View our terms and conditions. Home Instead (Cardiff) has an Enhanced Service - more info.