Submit a Review for Home Instead (Cardiff)
Unit 6, Regents Court, Nettlefold Road, Cardiff, CF24 5JQ
View full details of Home Instead (Cardiff)Latest Reviews for Home Instead (Cardiff)
22 December 2025
I have fairly recently signed up to Home Instead to support my Dad and allow him to stay in his own house.
The staff, both in the office and out visiting, are kind, helpful, patient and professional. They are flexible treating the client with sensitivity giving the family confidence.
19 December 2025
I have used Home Instead for seven years, firstly to care for my wife (who eventually died from Alzheimer's) then for myself. The support has been nothing short of marvellous. They manage to recruit excellent staff and control timetables so there is always someone at hand when needed. The care is
personal, with the exception of holidays or sickness, the same carer will attend at each regular appointed time. The fees are high but the quality of care justifies it. I would recommend them to anyone seeking support.
04 December 2025
Auntie Sue's companions have been lovely, especially Linda. Auntie Sue can get abit confused & it gives me peace of mind to know that somebody is keeping an eye on her, as unfortunately I cannot give her that as I have other commitments.
12 August 2025
In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time
to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.
23 June 2025
We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to
anyone seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.
16 May 2025
Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.
24 April 2025
Have used Home Instead for many years for my mother's care. I have found them to be caring, understanding, compassionate and provide reliable care.
They get to know their clients and understand their needs and lifestyles.
04 April 2025
We have been using Home Instead Cardiff service supporting mum for just over six months. We are delighted with the service - mum enjoys the visits and her carers are greeted as friends now. They are responsive to her needs and treat her with dignity and respect.
The hour visit means they have time
to help with daily tasks as well as much needed companionship. The administration team are so helpful and any small issues are quickly dealt with and resolved. I live 200 miles away and although I visit regularly it is such a comfort knowing that I can have confidence in her care team. I look at the care report every day which is updated online and this communication is so helpful.
Mum has dementia and other physical health issues but loves her home and wants to stay there. Having Home Instead involved in her care means we can help her to stay independent as long as possible.
Thank you to all at Home Instead and a special thanks to her main carers - you are stars!
22 July 2024
We are completely happy with the service you provide and would recommend your firm.
27 June 2024
I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.
12 June 2024
Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the
call helping and interacting with her. I'm very impressed.
17 May 2024
Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there
are different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!
09 May 2024
Very satisfied with the help I am receiving. Very helpful carers.
30 April 2024
Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are
always punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.
25 April 2024
I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.
07 March 2024
Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.
19 February 2024
We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best
interests at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.
15 November 2023
Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always
helpful on the phone, managers and schedulers have played their part excellently.
11 July 2023
The ladies who came to support my mother (with Alzheimer’s) were, quite simply, wonderful. Kind, patient and understanding. They are a special group of people to whom I remain very grateful.
The admin team were empathetic and quick to adapt as far as possible to the changing needs of my mother.
Living overseas, I often needed to pass on information or seek reassurance - both were handled quickly and efficiently.
11 July 2023
We have been very grateful to the care and support provided by the carers as it made my father in law clean, supported and fresh. The house looked clean and organised when we were away and the carers came and supported dad to live comfortably.
Latest Reviews for Home Instead (Cardiff)
22 December 2025
I have fairly recently signed up to Home Instead to support my Dad and allow him to stay in his own house.
The staff, both in the office and out visiting, are kind, helpful, patient and professional. They are flexible treating the client with sensitivity giving the family confidence.
19 December 2025
I have used Home Instead for seven years, firstly to care for my wife (who eventually died from Alzheimer's) then for myself. The support has been nothing short of marvellous. They manage to recruit excellent staff and control timetables so there is always someone at hand when needed. The care is
personal, with the exception of holidays or sickness, the same carer will attend at each regular appointed time. The fees are high but the quality of care justifies it. I would recommend them to anyone seeking support.
04 December 2025
Auntie Sue's companions have been lovely, especially Linda. Auntie Sue can get abit confused & it gives me peace of mind to know that somebody is keeping an eye on her, as unfortunately I cannot give her that as I have other commitments.
12 August 2025
In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time
to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.
23 June 2025
We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to
anyone seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.
16 May 2025
Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.
24 April 2025
Have used Home Instead for many years for my mother's care. I have found them to be caring, understanding, compassionate and provide reliable care.
They get to know their clients and understand their needs and lifestyles.
04 April 2025
We have been using Home Instead Cardiff service supporting mum for just over six months. We are delighted with the service - mum enjoys the visits and her carers are greeted as friends now. They are responsive to her needs and treat her with dignity and respect.
The hour visit means they have time
to help with daily tasks as well as much needed companionship. The administration team are so helpful and any small issues are quickly dealt with and resolved. I live 200 miles away and although I visit regularly it is such a comfort knowing that I can have confidence in her care team. I look at the care report every day which is updated online and this communication is so helpful.
Mum has dementia and other physical health issues but loves her home and wants to stay there. Having Home Instead involved in her care means we can help her to stay independent as long as possible.
Thank you to all at Home Instead and a special thanks to her main carers - you are stars!
22 July 2024
We are completely happy with the service you provide and would recommend your firm.
27 June 2024
I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.
12 June 2024
Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the
call helping and interacting with her. I'm very impressed.
17 May 2024
Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there
are different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!
09 May 2024
Very satisfied with the help I am receiving. Very helpful carers.
30 April 2024
Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are
always punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.
25 April 2024
I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.
07 March 2024
Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.
19 February 2024
We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best
interests at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.
15 November 2023
Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always
helpful on the phone, managers and schedulers have played their part excellently.
11 July 2023
The ladies who came to support my mother (with Alzheimer’s) were, quite simply, wonderful. Kind, patient and understanding. They are a special group of people to whom I remain very grateful.
The admin team were empathetic and quick to adapt as far as possible to the changing needs of my mother.
Living overseas, I often needed to pass on information or seek reassurance - both were handled quickly and efficiently.
11 July 2023
We have been very grateful to the care and support provided by the carers as it made my father in law clean, supported and fresh. The house looked clean and organised when we were away and the carers came and supported dad to live comfortably.