Home Instead (Cardiff)

Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.

Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.

Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.

Phil and Kate both hold the QCF level 5 qualification in leadership and management.

As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care.

Christine studied human resource management at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.

Christine is very pleased to have joined Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide-ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.

Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centred way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.

Gemma also manages the CAREGivers ensuring they are supported whilst delivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015. Gemma has an extensive health and social care background, gained through working with children that have life-limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.

Sian has worked for Home Instead Senior Care since January 2015 and joined the team as a Care Supervisor. Sian has worked in the care industry for the past 8 years in various roles and between this time went to University to study Business and Law. Sian has finished her QCF Level 5 in Health and Social Care which complements her role at Home Instead.

Sian’s role is to ensure that the clients we support receive the highest quality care with a person-centred approach. This includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps them support clients and maintain their independence in their own homes for as long as possible.

Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and has recently moved into the role of Training Co-ordinator.

She has a level 2 and 3 in Business and Administration as well as recently completing her level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead and is currently looking forward to taking on more responsibility with training the new and current CAREGivers. Especially after attending her train the trainer course, for Alzheimer‘s and other dementia’s, so that she can deliver Alzheimer’s training to all of our CAREGivers.

Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist / Finance Administrator at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.

Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.

Sue has completed her level 2 in Health and Social Care and level 2 in Business and Administration. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.

Bethan joined Home Instead in August 2013. She has been a CAREGiver for seven years and at the moment she works part-time in the community and part-time as an administrator. Bethan values her role as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.

She recently gained a position as a part-time administrator in the Home Instead office and is enjoying learning more about how the company operates. Bethan has completed a QCF Level 2 in Health and Social Care and is currently working towards a QCF Level 3 in Health and Social Care. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.