Home Instead (Inverclyde and North Ayrshire)

Victoria House, 5 East Blackhall Street, Greenock PA15 1HD
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Top 20 award
9.7 24 Reviews
  • Home Instead (Inverclyde and North Ayrshire), Greenock
Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire.

The team empower older people to live well, championing their right to live in their own homes.

The team support the needs of older people by consistently providing high-quality, reliable care.

This starts with a comprehensive care consultation by the care manager to ensure expectations are met, a small team of care professionals is then matched with each client to support the building of a trusted relationship.

Every care professional is personally introduced to their client before each visit, shadowed on their first visit and supported throughout their journey by the care manager who works closely with care professionals and clients to ensure the quality and consistency of the care is maintained.

Their minimum visit is 1 hour as they believe that high-quality care, with the individual at the very heart of it, cannot be provided in less time.

Services include home help & housekeeping, companionship, personal care and dementia care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36
  • Weekly Live-in Care Fees: £1800 – £1800

Fees vary depending upon the services provided.
Services and associated fees can be discussed during the initial call.

These prices are only a guideline, please contact Home Instead (Inverclyde and North Ayrshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicole McLean (Care Manager)

Home Instead (Inverclyde and North Ayrshire) Reviews (24)

9.7

Home Instead (Inverclyde and North Ayrshire) has a Review Score of 9.7 (9.737) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Inverclyde and North Ayrshire) has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Inverclyde and North Ayrshire)
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Total of 24, showing 1-20
Review from A A (Friend of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time that I have experienced Home Instead's services. They have enabled my friend to remain independent, still live at home safely, and be content. Excellent communications, no pressure or hard selling. Caring, hard working staff, good levels of cover, peace of mind. They have been
there for advice for me too. I would definitely recommend using Home Insteads services.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide this feedback. You were there from the beginning with your friend and have been very supportive in ensuring we get the right outcomes for him.

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Review from Moira B (Daughter of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first meeting with Home Instead we knew that they were right for our family.
We had previously used the services of, and had been disappointed with, another local care company.
Home Instead carefully matched their carers to mum. They were professional, likeable and caring.
We were informed
of any changes and were given access to an app that allowed us to keep track of each visit.
I would wholeheartedly recommend Home Instead. Their customer service is exceptional and their staff are excellent.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide this wonderful feedback on our services, I'm delighted that we were able to support your Mum and provide the respite care for you and your sister.

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Review from A F (Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very efficient, friendly and helpful. In most cases, they go 'above and beyond what is expected of them. Management could, on occasion be more efficient in communication with customers. Overall pleased with the service I receive.
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Review from V L (Daughter of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carer my mother currently has is excellent and is doing a brilliant job in difficult circumstances. However, during most of the 3 months I have been using Home Instead I have had a number of diassapointing experiences with the administration and managment. I have raised this with the appropriate
person and and I hope these have now been resolved. Ask me again in another 3 months.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for completing the feedback and your comments on the quality of our care, I was disappointed to hear about your negative experience and I've addressed this with our team to ensure it doesn't happen again. My apologises for the inconvenience this caused you and your Mum.

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Review from Colin L (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the companionship service Home Instead are providing, now twice a week, for my old mum - who has always been determined to stay in her own home.
The team have been very supportive of mum, in particular taking her out for her weekly shopping & out for lunches. The staff cope admirably
with her idiosyncrasies & demands :)
The management team are attentive & responsive - adjusting & adding sessions to suit mum as she has got used to the service.
Changeover of staff has been seamless & reviews held regularly. Online access to notes help keep the family aware of how visits & trips out have gone. Thank you so much for providing this service.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for providing feedback on our service. delighted to hear that your Mum is getting the most of her support from Home Instead

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Review from Gordon K (Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care provided. My care professional was matched to my personality and needs and the lady is very kind and considerate and nothing is too much trouble for her. We have a great laugh. I am also pleased that I have the same carer since the beginning of the service and the time
of the visits are suited to me not the company. The care is also for a minimum of 1 hours so nothing feels like a rush and we get a chance to chat and laugh together.The company is very professional and caring and the communications are outstanding.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to submit your feedback. It's great to hear that you are benefitting from our daily visits. Matching is key to what we do and we knew that you and your carer would make a great match.

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Review from Lesley O (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been assisted by Home Instead staff in his own home since March 2023
I just wanted to express my heartfelt gratitude for the incredible care and kindness shown to my dad. Living so far away in Australia, it means the world to me to know that he has been in such compassionate and capable hands.
Caring
for someone with Alzheimer's is not easy, and I truly admire the patience, empathy, and professionalism you brought to his daily life. Your support gave me peace of mind and comfort, knowing he was surrounded by people who genuinely care. Home Instead were also very supportive through a difficult family situation with great communication by emails and the care plan access app updating me with all necessary information related to dads needs and care. They were also supportive of his transition and move to a care home making sure it was a positive experience
Thank you from the bottom of my heart for everything you have done for dad and for our family.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to submit a review, it has been a delight for Home Instead to support your Dad, all of the care professionals who have worked with him are so fond of him. I'm pleased that we have been able to support you and your family over the last 2 years.

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Review from Elizabeth H (Wife of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looking for someone to come into our home to be a companion for my husband when I am going out . He has been living with cancer plus other health issues for sometime and more recently dementia has started to join in as well . It gives me assurance when I go out to know he has someone there and
gives him another person in his life to chat to. Homeinstead try to match up with his interests and most importantly treat him as a person with respect and empathy. They are a very caring company providing whatever kind of support your loved one requires .
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to submit a reply and I'm delighted to hear that your husband is getting the best care and support from Home Instead.

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Review from Angela M (Mother of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were engaged to provide one to one support for our daughter. Our overall experience with Home Instead was very positive. Their planning of the support delivery was thorough and fully reflected our views on what was required to support our daughter. Their communication with us was very effective.
We would like to thank the team at Home Instead and have no hesitation in recommending their support services to other families.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to share your feedback, delighted that this was a positive experience for your family. The team and your daughter developed a fantastic bond. Best wishes from all of us at Home Instead.

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Review from Alison T (Daughter of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide care and companionship to my parents twice weekly. The management are excellent, coming out to do a comprehensive assessment and really getting to know the service users. The carers who have visited my parents have all been professional, polite and courteous and most importantly
caring and friendly. Communication between the company and the family is excellent and there are regular reviews which is really helpful. The process of looking for carers was very daunting, but Home Instead really made it so much easier for us. I highly recommend their service.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for spending time to provide this feedback, delighted that our Care Professionals are providing great support

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Review from Clare x (Daughter of Client) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A company that continually adapts its service with the changing needs of its clients and family.
We have been working with Home Instead for two years and they have gone from providing simple companionship for our mother to providing a more comprehensive 24/7 live-in/supportive service as her disease
(Alzheimer's) has progressed. This has meant recruiting different types of employees over the course of the two years - employees who are always helpful, engaged with my mother and always seeking ways to keep her stimulated, happy and safe. Home Instead has even managed to hire staff who speak my mother's languages, look after her pet, cook the food she loves and understand the culture she grew up in. With the progression of the disease, this has been critical as she regresses to her childhood self. I cannot express how much of the heavy lifting that Home Instead has done for us as a family; not just providing peace of mind but also tips and tricks for dealing with this disease.
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Review from Jacqueline T (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care to my mum for a few months now. I couldn’t be happier with the service they provide, they keep in touch and are very quick to let me know if they have any concerns about my mum's wellbeing. I love the app which details what happened during each visit.
Most importantly
my mum has built up an excellent rapport with her carers and really looks forward to their visits, they certainly brighten up her day!
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services, very happy that our Care Professionals are providing great support to your Mum.

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Review from Hunter B (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are cheery, friendly and professional. Our mum enjoys their company and it gives us reassurance that she is being well looked after. We find Home Instead easy to work with and very reliable.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback. I'm delighted that we are able to support your Mum, the staff love working with her.

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Review from Karyn D (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We truly appreciate the care, support and kindness given to our mum, by Home Instead, when she was in need. Home Instead gave us a lifeline and was vital in keeping our mum in her own home for as long as possible. In particular, we thank the care pros for their excellent work. Caring is such an important
role and not recognised enough. We will forever be grateful.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback, I'm delighted that our wonderful Care Pros made the difference to your Mum and supported her to stay at home for as long as possible.

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Review from G A (Daughter of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and caring staff, who take the time to get to know the clients, good communication for family members, keeping us up-to-date daily with the visits made. Helpful with any additional requests, always on time, very reliable and highly recommended.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback about our services, our care professionals enjoyed caring for your Mum and we are glad that she has found a new place to call home.

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Review from F M (Daughter of Client) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standard of service with clear, regular updates. Assistance was given at short notice which was greatly appreciated. All care providers were friendly, kind, and proficient. Would not hesitate to use this company again or recommend to others.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback, I'm glad that we were able to provide the support for your dad.

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Review from Gillian B (Daughter of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had always been very independent and prided himself on this, however, he was finding some household tasks more and more challenging. Fortunately, we found Home Instead (Inverclyde and North Ayrshire) who professionally worked with us to put together the ideal care support tailored for Dad’s needs.
The carers are just lovely and most importantly care - they take time to get to know Dad and what makes him happy. Dad has not only put on weight, he looks forward to his daily visits and this has developed into outings for coffee, shopping and even a haircut.
It has been such a positive experience not only for my dad but also for myself. Living at a distance I was only able to visit a couple of times a week. I was worried and uptight about how he was coping on his own. Now it is a delight to see him so happy, fit and positive. If I hadn’t seen it with my own eyes I wouldn’t have believed it.
We couldn’t recommend Home Instead (Inverclyde and North Ayrshire) more highly or be more pleased with the care.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services. Its great to see the improvement in your Dad's wellbeing and independence, the team love supporting your Dad.

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Review from Maureen M (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following hip-replacement surgery in September 2022, I decided to use Home Instead as my care provider. A member of the management team visited me at home to discuss my needs. He was flexible and helpful. A care plan was drawn up and a time agreed for them to come every morning from ten to eleven, which
suited me. They supported me getting up, dressed, making my breakfast and dealing with all my medication. They were always punctual and treated me with kindness, care and dignity. This personalised care enabled me to live at home while recovering from my operation. I would definitely recommend Home Instead for anyone who needs help in their own home as it is good quality, value for money and much cheaper than a placement in a care home.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for spending time proving this feedback. The staff loved spending time with you and I'm personally delighted that we were able to support you through your recovery and back to living independently.

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Review from I S (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service was an absolute lifesaver for myself and my mother. It gave me a much needed day off as her full-time carer and my mum the company of a competent and warm carer. I was reassured by the professional attitude and high standards of care. I would recommend this service to anyone.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback on the care we provided to your Mum. It was a pleasure to support you both and hopefully your Mum is doing well in her new home.

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Review from Anita W (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service received from Home Instead has been second to none. We receive regular updates and the app gives us any information we need. The communication is outstanding between the care manager and the family and our relative is extremely happy overall with the service of the 'befrienders'.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for providing feedback, the Care Professionals have really enjoyed working with your dad and we are delighted it's making a difference.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Home Instead (Inverclyde and North Ayrshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Home Instead (Inverclyde and North Ayrshire) is calculated as follows: ( (75 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Inverclyde and North Ayrshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Aug 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

Liam

Liam McKitterick

Job Title: Director Joined: 2021

Liam established the Inverclyde and North Ayrshire office in 2021. He is committed to building a team of Care Professionals who provide high-quality, personalised care to our clients.

Pauline

Pauline McKitterick

Job Title: Operations Director Joined: 2024

Pauline joined Home Instead in 2024 and brings a wealth of operations experience from supply chain, she is the caring heart of Home Instead.

Nicole

Nicole McLean

Job Title: Care Manager Joined: 2025

Nicole joined Home Instead Greenock and North Ayrshire in February 2025. Nicole is committed to supporting our Care Pros, Care Coordinators and Field Supervisors in providing outstanding care and support to our clients and their families.

Alison

Alison Dudgeon

Job Title: Community Engagement Officer Joined: 2022

I have worked with Home Instead since June 2022. I started as Support Coordinator and have recently moved into my new role as Community Engagement Officer. I enjoy getting out into the community to increase awareness of Home Instead's services and employment opportunities.

Sherill

Sherill Bourn

Job Title: Care Coordinator Joined: 2025

I have worked in care for over 6 years. I joined Home Instead Greenock in May 2025. I now work closely with the office team, Care Pros and Clients to ensure a high quality of care with a consistent approach while working with the schedules.

Frequently Asked Questions about Home Instead (Inverclyde and North Ayrshire)

What Type of Services does Home Instead (Inverclyde and North Ayrshire) offer?

Home Instead (Inverclyde and North Ayrshire) offers Home Care.

How many Carers does Home Instead (Inverclyde and North Ayrshire) employ?

Home Instead (Inverclyde and North Ayrshire) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Inverclyde and North Ayrshire) to verify any information. View our terms and conditions. Home Instead (Inverclyde and North Ayrshire) has an Enhanced Service - more info.