Home Instead (Inverclyde and North Ayrshire)

Victoria House, 5 East Blackhall Street, Greenock PA15 1HD
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Top 20 award
9.7 23 Reviews
  • Home Instead (Inverclyde and North Ayrshire), Greenock
Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire.

The team empower older people to live well, championing their right to live in their own homes.

The team support the needs of older people by consistently providing high-quality, reliable care.

This starts with a comprehensive care consultation by the care manager to ensure expectations are met, a small team of care professionals is then matched with each client to support the building of a trusted relationship.

Every care professional is personally introduced to their client before each visit, shadowed on their first visit and supported throughout their journey by the care manager who works closely with care professionals and clients to ensure the quality and consistency of the care is maintained.

Their minimum visit is 1 hour as they believe that high-quality care, with the individual at the very heart of it, cannot be provided in less time.

Services include home help & housekeeping, companionship, personal care and dementia care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36
  • Weekly Live-in Care Fees: £1800 – £1800

Fees vary depending upon the services provided.
Services and associated fees can be discussed during the initial call.

These prices are only a guideline, please contact Home Instead (Inverclyde and North Ayrshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Victoria Bruce (Care Manager)

Admission Criteria

  • None

Home Instead (Inverclyde and North Ayrshire) Reviews (23)

Total of 23, showing 21-23
9.7

Home Instead (Inverclyde and North Ayrshire) has a Review Score of 9.7 (9.719) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Inverclyde and North Ayrshire) has 23 reviews.

Overall Experience

  • 19
  • 3
  • 1
  • 0
  • 0

Date Published

23
8
9
15
8

Review from R M (Son of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my dad's time with 'Home Instead' was short, as he is now in a nursing home, he enjoyed the companionship and friendship that our carer provided. I have been around a couple of times recently and heard them both laughing away in the living room. They got on really well and it's reassuring
to know he's with someone who he gets along with and is in good hands. Very good communication with the company throughout and would highly recommend.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback. While it was only a short time our staff enjoyed the visits with your Dad and I'm pleased to hear that your Dad has moved on into a setting more suitable to his current needs.

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Value for Money

Review from Donna C (Relative of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead enough. From my initial enquiry to their involvement with my relative, their service has been second to none. From the management team to the staff who have been working with my relative are exactly what I was looking for. Home Instead have matched the carers very well
to us. Home Instead listened to what our requirements were and have totally met the brief. My relative is much more contented on the days Home Instead are involved which gives me a huge sense of relief. Home Instead’s contact has been excellent, they contact me to enquire how things are working out and are always on hand to assist and will endeavour to help with any additional needs we may have, especially as our situation is fluid. Do not look any further for another care company. I score Home Instead 1000/10.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our service, our staff love working with your relative and its been fantastic to hear about the benefits our visits have given.

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Review from Mairi R (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to care for my elderly parents who needed someone to visit on the days I was working or couldn’t make it to see them.
It wasn’t really for personal care, more of a ‘back up’ which allowed my parents to continue living in their own home. My mother has cognitive impairment and my dad currently
has mobility issues.
They were matched with two carers who are fantastic. They quickly got to know my parents and became part of our lives!
My parents look forward to them coming to visit and are now very comfortable with them in the home. They’re both more than happy to do any tasks required, hairdresser visits, shopping, short walks, housework and most importantly, companionship.
I get peace of mind when I’m working a 12 hour shift knowing someone has seen my parents that day. Then I can log into the app and read the notes on how the visit went. This service is fantastic and helps me through those days.
I love the personalised service and the continuity it brings.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our team, our Care Professionals have really enjoyed building a relationship with your mum and dad and supporting them on a weekly basis.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Home Instead (Inverclyde and North Ayrshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Home Instead (Inverclyde and North Ayrshire) is calculated as follows: ( (69 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 89 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Inverclyde and North Ayrshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

Liam

Liam McKitterick

Job Title: Director

Joined: 2021

After completing my postgraduate degree in 1999 I started my career in IBM Greenock before moving to London where I spent 20+ years working within the Financial Services sector latterly founding and successfully running my own consultancy business. During my studies, I enjoyed several voluntary roles with Adults and older people that significantly helped clients and their families and after relocating back to Scotland in 2018 I was keen to move back into a more people-focused business where I could really make a difference, this led me to Home Instead.


My simple ambition is to be Inverclyde and North Ayrshire’s care employer and provider of choice using my extensive business experience to establish Home Instead at the heart of the local community.

Pauline

Pauline McKitterick

Job Title: Operations Director

Joined: 2024

Pauline joined Home Instead in 2024 and brings a wealth of operations experience from supply chain, she is the caring heart of Home Instead.

Nicole

Nicole McLean

Job Title: Care Manager

Joined: 2025

Oure Care Manager Nicole joined in 2025 with 2 decades of care at home experience.

Alison

Alison Dudgeon

Job Title: Support Coordinator

Joined: 2022

After completing a CPD in Human Resources at Strathclyde University I began a career that took me to various companies including Siemens Global. After taking a career break to raise my children I became self-employed, running a business in child-care. This ignited my passion to join the care sector.


After joining Home Instead (Greenock) in June 2022 my focus is to help the business develop and fulfil my role in delivering the highest level of care to our clients.


In my spare time, I enjoy spending time with my family and walking our dog.

Michaela

Michaela Hlaing

Job Title: Field Supervisor

Joined: 2023

Michaela joined Home Instead as a Care Professional in 2023 and moved into the office in 2024 supporting our clients and Care Pros.

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