Home Instead (Inverclyde and North Ayrshire)

Victoria House, 5 East Blackhall Street, Greenock PA15 1HD
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Top 20 award
9.7 24 Reviews
  • Home Instead (Inverclyde and North Ayrshire), Greenock
Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire.

The team empower older people to live well, championing their right to live in their own homes.

The team support the needs of older people by consistently providing high-quality, reliable care.

This starts with a comprehensive care consultation by the care manager to ensure expectations are met, a small team of care professionals is then matched with each client to support the building of a trusted relationship.

Every care professional is personally introduced to their client before each visit, shadowed on their first visit and supported throughout their journey by the care manager who works closely with care professionals and clients to ensure the quality and consistency of the care is maintained.

Their minimum visit is 1 hour as they believe that high-quality care, with the individual at the very heart of it, cannot be provided in less time.

Services include home help & housekeeping, companionship, personal care and dementia care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36
  • Weekly Live-in Care Fees: £1800 – £1800

Fees vary depending upon the services provided.
Services and associated fees can be discussed during the initial call.

These prices are only a guideline, please contact Home Instead (Inverclyde and North Ayrshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicole McLean (Care Manager)

Home Instead (Inverclyde and North Ayrshire) Reviews (24)

9.7

Home Instead (Inverclyde and North Ayrshire) has a Review Score of 9.7 (9.737) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Inverclyde and North Ayrshire) has 24 reviews.

Overall Experience
  • 20
  • 3
  • 1
  • 0
  • 0
Date Published
  • 24
  • 9
  • 10
  • 16
  • 8
Reviewer Connection to Home Instead (Inverclyde and North Ayrshire)
  • 14
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Margaret D (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead provide a first-class service, staff members are very nice, polite and friendly. Regular contact is made with their clients, someone is always at hand either in person or on the phone should any problems, questions or queries arise.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to review the services we are providing for your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Son of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my dad's time with 'Home Instead' was short, as he is now in a nursing home, he enjoyed the companionship and friendship that our carer provided. I have been around a couple of times recently and heard them both laughing away in the living room. They got on really well and it's reassuring
to know he's with someone who he gets along with and is in good hands. Very good communication with the company throughout and would highly recommend.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback. While it was only a short time our staff enjoyed the visits with your Dad and I'm pleased to hear that your Dad has moved on into a setting more suitable to his current needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donna C (Relative of Client) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Home Instead enough. From my initial enquiry to their involvement with my relative, their service has been second to none. From the management team to the staff who have been working with my relative are exactly what I was looking for. Home Instead have matched the carers very well
to us. Home Instead listened to what our requirements were and have totally met the brief. My relative is much more contented on the days Home Instead are involved which gives me a huge sense of relief. Home Instead’s contact has been excellent, they contact me to enquire how things are working out and are always on hand to assist and will endeavour to help with any additional needs we may have, especially as our situation is fluid. Do not look any further for another care company. I score Home Instead 1000/10.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our service, our staff love working with your relative and its been fantastic to hear about the benefits our visits have given.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mairi R (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to care for my elderly parents who needed someone to visit on the days I was working or couldn’t make it to see them.
It wasn’t really for personal care, more of a ‘back up’ which allowed my parents to continue living in their own home. My mother has cognitive impairment and my dad currently
has mobility issues.
They were matched with two carers who are fantastic. They quickly got to know my parents and became part of our lives!
My parents look forward to them coming to visit and are now very comfortable with them in the home. They’re both more than happy to do any tasks required, hairdresser visits, shopping, short walks, housework and most importantly, companionship.
I get peace of mind when I’m working a 12 hour shift knowing someone has seen my parents that day. Then I can log into the app and read the notes on how the visit went. This service is fantastic and helps me through those days.
I love the personalised service and the continuity it brings.
Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our team, our Care Professionals have really enjoyed building a relationship with your mum and dad and supporting them on a weekly basis.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Home Instead (Inverclyde and North Ayrshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Home Instead (Inverclyde and North Ayrshire) is calculated as follows: ( (75 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Inverclyde and North Ayrshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Aug 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

Liam

Liam McKitterick

Job Title: Director Joined: 2021

Liam established the Inverclyde and North Ayrshire office in 2021. He is committed to building a team of Care Professionals who provide high-quality, personalised care to our clients.

Pauline

Pauline McKitterick

Job Title: Operations Director Joined: 2024

Pauline joined Home Instead in 2024 and brings a wealth of operations experience from supply chain, she is the caring heart of Home Instead.

Nicole

Nicole McLean

Job Title: Care Manager Joined: 2025

Nicole joined Home Instead Greenock and North Ayrshire in February 2025. Nicole is committed to supporting our Care Pros, Care Coordinators and Field Supervisors in providing outstanding care and support to our clients and their families.

Alison

Alison Dudgeon

Job Title: Community Engagement Officer Joined: 2022

I have worked with Home Instead since June 2022. I started as Support Coordinator and have recently moved into my new role as Community Engagement Officer. I enjoy getting out into the community to increase awareness of Home Instead's services and employment opportunities.

Sherill

Sherill Bourn

Job Title: Care Coordinator Joined: 2025

I have worked in care for over 6 years. I joined Home Instead Greenock in May 2025. I now work closely with the office team, Care Pros and Clients to ensure a high quality of care with a consistent approach while working with the schedules.

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