Home Instead (Bolton)

This is my third experience with Home Instead. Staff cared for my wife in the five months before her death in 2020. They have cared for me twice and are still currently. All the operatives have shown the utmost respect and consideration and the team I have currently could not be better. My contact with management has always been courteous and promptly dealt with.

Home Instead have been extremely kind and supportive of my mother, who had dementia. We started of gradually introducing some well-chosen companionship, through to 24-hour care which helped her stay in her own home longer than I thought we'd manage, until her behaviour became unsafe. I can't recommend them enough.

We would not have been able to cope without Home Instead as we live over an hour away. It has given us some rest, when we struggled as we both work full time as well.

Angela is really helpful along with Kelly who has been fabulous in getting us help with very short notice,

The whole team has been fantastic. My father in law is in hospital at the moment and Kelly is still checking how he is. So kind and thoughtful. Thank you!

Friendly professional staff, no worries at all . My Dad enjoys the company and help. Always easy to contact flexible with appointment if necessary. Lovely team.My Dad appreciates help with shopping. Thank you.

I would like to thank both the carers and the management team for their dedication, professionalism, kindness and ongoing concern for my parents' welfare. Their commitment gives us great confidence and peace of mind.

I highly recommend Home Instead Bolton for their exceptional and well-organised care for my Mum. They helped give our family complete peace of mind. Mum liked all her Caregivers. Calls were always on time, and staff regularly went above and beyond. Their personal care was outstanding, handling Mum's physical needs with dignity and gentleness. They managed her morning routines effortlessly, getting Mum up and helping her into the bath each day. In the evenings, they settled her comfortably, making a bedtime drink and helping her into bed. They looked after her house, hoovering, changing bedsheets weekly, and doing laundry. They assisted with nutrition, making sandwiches for lunch and feeding Mum. They even cared for Sophie her cat. The team kept Mum engaged by chatting to her and playing games even suggesting practical items like Velcro slippers. Administratively, they were excellent, offering great flexibility. With a clear management hierarchy, they are an ideal choice and fair value.

Both kind, thoughtful and pleasant.

The management team encourage and welcomes communication and care that is helpful at all times.

Excellent service. Good food. All very good.

We have been delighted by the care given to my mother over the past five years. Excellent care all round. Thank you very much.

I had heard of Home Instead from some dear friends of mine. So, as I broke my wrist and realised my need for help, I made contact. I cannot fault the attention to detail by the organisers who provided me with the four main carers for two weeks. It says names shouldn't be mentioned, but I do hope they get some positive feedback. An excellent team of ladies. My recovery was speedy, better than hoped, and my need for care no longer. I would certainly recommend Home Instead to anyone.

the agency have never ever let me down, for visits or with changing rotas or staff, over the last 8 months ish since I've been using them. the office and all staff have always provided great carers who go above and beyond expectations. the carers always ask me first what i want them to for, not ticking off tasks as other agencies have done. the are consistent and send me timesheets and are always smiling and cheerful, every carer i have is the same. they make me feel valued on every visit and are genuine. all staff cannot be more helpful whether in the office or at my home. new staff and old are the same.

We really are appreciative and thankful for how well Home Instead operates.

The girls were very friednly and helpful. They all made me feel very relaxed. Nothing was too much trouble for them. This included giving me my meds, cooking breakfast, making the bed, washing up and all the time having a conversation with me. I was very comfortable with all the carers who came. My wife and daughter were able to go away for the weekend knowing that I was safe and in good hands. They didn't worry because they had complete faith in the company, Home Instead and the staff. We will definitely use them again.

Carers will voluntarily do all household tasks required.

I like my carers coming because they look after me and are good company. They do everything I ask them to do. They make my food and look after my house. Sometimes they go for a walk with me when I am worried about anything.

2023 has been a year of ill health for me. I spent weeks in hospital. I can only manage to live independently with assistance from ' Home Instead'. A lovely lady takes me shopping on Fridays and twice a week I have assistance with cleaning. Both management and the ladies who provide each service are kind, caring and professional and have become valued friends whom I have welcomed into my home. My shopping lady provides me with a wheelchair and assists in packing my shopping away in the store and putting it away on our return home. The lady helping with any cleaning changed my bed linen and cleaned inside windows frames and sills. Both ladies have washed my dishes and the cleaning lady has done many other tasks too.

Always satisfaction and pleased after visit.

Home Instead have been visiting my father for over 12 months and I can confidently endorse the great care they provide. The caregivers have got to know him very well, recognising how his needs are changing and quickly detecting any slight change in his demeanour or how he presents himself. This is all done in a very caring, efficient, and professional manner and I feel assured knowing that in my absence, Dad is being well looked after.

I'm so grateful to have you caring for my dad. You are all so good, careful, respectful and kind with him. Everything I ask of you is done immediately and professionally. I especially love that I have such a good relationship with all the carers and the managers that I am confident in letting you care for Dad. You call me if there's any problem. I call you and you sort out issues immediately. You have adapted every step of the way as Dad deteriorates into Lewy Bodies Dementia altering and extending care immediately, as required. Thank you all.