Home Instead (Bolton)

At the start of my mothers care, I was very unsure about strangers coming into the house. However, they were the most trusting, caring and reliable people we could have only hoped for. I can' thank Home Instead enough.

Home Instead provided flexible care to my father as his needs increased. They were professional and very caring. My father responded well to his caregivers, and enjoyed their companionship, as well as benefiting from their care. Some of the carers formed a close and with my father, and were...

All friendly and highly professional, the caregiver and admin department, nothing is too much trouble.

Appreciate that the carers are introduced to my father before they visit him, to prepare his evening meal. A small team of carers give a good service supported by the office staff. I feel comfortable with the service provided, I usually prepare notes for each visit for the carer, which seems to...

Home Instead has been an excellent facility for my sister who has dementia. They have been a great support to help us through what has been a difficult time. The management team have been very supportive and professional, as have the carers to my sister. The carers have become friends and have been...

Standard of care, empathy and friendliness first class. Often break in communication skills in office staff.

Mum has formed a strong bond with her carer and looks forward to her visits.

Thank you Home Instead Bolton -...

Carer visits fortnightly for 1 1/2 hours to complete largely cleaning duties. Very satisfactory and happy to be flexible about tasks undertaken when asked. Pleasant manner.

This is an excellent service of the highest standard.

The needs of my mother-in-law were quickly assessed and a companion was recommended who she...

The manager went out of her way to...

Very good service - show a genuine interest in my mum. Very reliable - all requests are answered promptly.

Mum has had "her ladies" from Home Instead Senior Care (Bolton) to look after her for just about 2 years. We are extremely happy that staff consistency is paramount and punctuality is extremely good. They all treat her as they would their own relatives and she says she loves them. Yes, it is an...

Up until recently the 3 weekly visits have just happened. I don't mean that in any nasty way, it just worked like clockwork and if mum wanted the odd bit of shopping it was done without question or reference. Recently though due to my illness I have been unable to see her to take her to hospital or...

I live 365 miles away from my father and so am very reliant on the care that Home Instead provide. Recently as I was on the phone to my father he took not well and suffered a mini stroke. This was late evening. I immediately phoned the out of hours number and one of his regular carers was...

Home Instead is much better from the initial assessment visit to complete understanding and flexibility when my...

We have found the care to be of a good standard. The help and kindness have been first class.

The management and communication skills of this agency are...

The only concern I had was over a short period there were changes to the carer provided but knew there is a limited number and I am happy with the continuity. As in all walks, some carers will be better or enjoy a better mutual reaction than others. However, there are some carers who have a truly...