Home Instead (Bolton)

Hamill House, 112 -116 Chorley New Road, Bolton BL1 4DH
Review Us
9.9 61 Reviews
  • Home Instead (Bolton), Bolton
Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best.

Home Instead is a highly respected independent UK home care provider, providing high-quality care for older people in their own homes.

They pride themselves on the relationship between clients and their CAREGiver. Clients receive the same highly trained CAREGivers for each visit to ensure continuity of high-quality care and builds trust and friendship. CAREGivers stay for a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Bespoke personalised services build upon companionship and home-help though to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementias care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia Care training to ensure high quality care is constantly delivered.
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Care Provided by Home Instead (Bolton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £35

Rates for overnight and Live in Care are not included in this and are based on type of support needed.
Minimum call duration is one hour visits. Service is charged on an hourly basis, this includes all set up and admin costs.

These prices are only a guideline, please contact Home Instead (Bolton) to find out the exact price for your requirements.

Contact Home Instead (Bolton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bolton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Angela Owen (Registered Manager)

Home Instead (Bolton) Reviews (61)

9.9

Home Instead (Bolton) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years.
Over all time Home Instead (Bolton) has 61 reviews.

Overall Experience
  • 55
  • 6
  • 0
  • 0
  • 0
Date Published
  • 61
  • 3
  • 4
  • 9
  • 52
Reviewer Connection to Home Instead (Bolton)
  • 23
  • 17
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Carolyn H (Daughter-in-law of Client) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting my mother-in-law your representative managed to allay many of the worries associated with the elderly accepting care. A meeting was arranged so that the carer could meet the client. This helped immensely and took away any worries about strangers entering the clients home. My mother-in-law
now feels that she has made 9 new friends who genuinely cares about her welfare. Any fears of being cajoled into doing things against her will has disappeared. The family can relax knowing that remaining in her home does not mean being at risk. Anyone who feels wary about care in the home is reluctant to go to sheltered accommodation should contact this organisation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Home Instead (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Home Instead (Bolton) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bolton) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Angela

Angela Owen

Job Title: Registered Manager Joined: 2012

I am Angela, Registered Manager and responsible for the overall care provided to our clients. I work closely with all the office team to ensure that we deliver the highest quality care for your family. I have worked at Home Instead Bolton since 2012.


After many years working in residential care, it was a breath of fresh air to meet clients in their own homes and see how their lives can be improved by excellent quality one to one care from our amazing CAREGivers.


If you are thinking about care options for a loved one, please just call us for a chat or email. We'll happily provide you with all the information you need to make an informed decision and provide the best support available - if it's just one hour a week right through to live in care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bolton) to verify any information. View our terms and conditions. Home Instead (Bolton) has an Enhanced Service - more info.