Home Instead (Bolton)

Looking for a home care agency can be a minefield! Fortunately, Home Instead were recommended to us when we first realised we needed help in caring for our 92-year-old mother within her own home. What a godsend they have proved to be!

Both management and caregivers are professional, knowledgeable and caring, and are giving us so much support in a difficult situation. They are always at the other end of the phone to offer advice and support and have treated our mother with care and dignity; she looks forward to their daily visits. We cannot thank them enough.

A first class service.

We have been extremely impressed with the service. As soon as we called to ask for a visit, it was arranged immediately and the following day we had organised Home Instead to come once a week with the plan to increase when needed.

The carers (2 of which) were introduced to my parents and both have been so professional, helpful, caring and always use their initiative. My mother enjoys their company and having them around to help her and chat with her. The follow-ups have been super.

We are all extremely impressed with Home Instead and all we have met throughout this occasion. It is a great peace of mind for me to have Home Instead support my friend. Thank you.

Very happy with the service provided. Management team took the time to visit and match my mother with a wonderful carer. Mum has the same carer unless she is on holiday/unavailable. New carers have been introduced by regular carer when necessary. Office staff are friendly and very helpful. We have been using this agency for the past 6 months so far no problems what so ever. I would definitely recommend.

My father has been in receipt of care twice a day for nearly 12 months now. As the son, I arranged the care on his behalf and from the very first meeting with the representatives from the company I have not been disappointed. The carers are lovely and caring and treat my dad with the respect he deserves at the age of 94. The office contact me if there is anything I need to know about my fathers health and welfare. Ten out of ten!!

Home Instead have provided a first class service in the care of my father over the past 18 months. They are very thorough in their work and go that extra mile in providing the care my father requires. I could have no hesitation in recommending Home Instead to anyone who is looking to provide care for a loved one.

What first attracted me was the name "Home Instead". I made an appointment and the manager came to see me. The carers have experienced life and are compassionate, respectful and well-trained. I was surprised they didn't wear uniforms, being a great traditionalist, this is so that they are able to remain anonymous and give the impression of a friend popping in rather than an employee. I think the greatest asset is their system of shadowing i.e. a carer shadows another for the first visit so that the client has met the carer before she starts work.

Very efficient service.

After visiting my mother-in-law your representative managed to allay many of the worries associated with the elderly accepting care. A meeting was arranged so that the carer could meet the client. This helped immensely and took away any worries about strangers entering the clients home. My mother-in-law now feels that she has made 9 new friends who genuinely cares about her welfare. Any fears of being cajoled into doing things against her will has disappeared. The family can relax knowing that remaining in her home does not mean being at risk. Anyone who feels wary about care in the home is reluctant to go to sheltered accommodation should contact this organisation.