Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Arcadia Business Centre, Miller Lane, Clydebank G81 1UJ
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Top 20 award
9.8 23 Reviews
  • Home Instead (West Dunbartonshire, Argyll & Bute and Arran), Clydebank
Home Instead West Dunbartonshire, Argyll & Bute and Arran provide personalised care for adults that is dignified, reliable and relationship led. From companionship to dementia care and home help, their wide range of home care services help you (or your loved one) to keep living happily at home, rather than having to go into a care home.

Their Care Professionals are carefully selected to match with you (or your loved one). They recruit Care Professionals for their values, enthusiasm, friendliness, and empathy as well as their range of interests. They employ the Care Inspectorate Safer Recruitment policy and all their Care Professionals are given high-quality training to provide them with the confidence, knowledge and skills required to deliver wonderful care.

Their care services are relationship-based. Your Care Professional will get to know you as you’ll get to know them. This relationship allows Care Professionals to spot anything unusual and help prevent illnesses or accidents more easily.

Visits last at least one hour to ensure that Care Professionals take the time to look after you (or your loved one). They also keep a digital care diary which family members can access on their phones, enabling them to know how their loved one is doing, which is particularly useful if they don’t live nearby.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Available on request

These prices are only a guideline, please contact Home Instead (West Dunbartonshire, Argyll & Bute and Arran) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Pauline Carroll (Registered Care Manager)

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) Reviews (23)

9.8

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has a Review Score of 9.8 (9.781) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (West Dunbartonshire, Argyll & Bute and Arran)
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Total of 23, showing 1-20
Review from D F (Wife of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers we have had from Home Instead have been extremely kind, considerate, careful, attentive, thoughtful and willing. I was deeply unsure as to wether I wanted any sort of carer coming in to help but I have to say Home Instead have been so efficient and easy to deal with that it has been
a pleasure to have their help and support.
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Review from A D (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been good to have the support of the care company to oversea that my mum can continue to live in her own home as independently as possible. They have been very accommodating if my mum has had adhoc appointments and we need to change her visit last minute to enable the carers to take her there.
My mum says all the staff are friendly and polite to her and she has now got into a routine looking forward to their visits .
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Review from G A (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my siblings and my mum, we can not recommend the care and service that my mum receives from Home Instead highly enough. The companionship, respect and care that my mum receives has given her a continued confidence and dignity as an individual. For ourselves as a family it has given us
peace of mind that our mum has a respectful, fun and loving individual in her life. We also benefit from knowing that some of the practicalities of day to day life are easier on us all.
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Review from Archie M (Son of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was supported at home by really good carers from Home Instead. They were all different but they made mum comfortable, and importantly, they interacted with her and made her final days at home as stimulating as it was possible to manage. It was really helpful that the care team also worked well
with the family and the local authority care team who were in 4 times a day.
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Review from B M (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service Home Instead is providing.
Dad's companion has a great relationship with him and he looks forward to her visits.
We are pleased with her level of care and the help with housework.
The feedback on the App is most helpful.
Contact with the office is good and
if there are any problems with service provision we are always alerted swiftly and this is dealt with to everyone's satisfaction.
Thank you
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Review from Kevin M (Husband of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention we received from the care team allowed my wife to remain at home which was very important to both of us. The management worked with me to get the best out of the service, no problem was too big. Continuous staff allowed us to develop good relationships and the team were happy
for me to work as part of the care team. Any changes we were informed of in a timely manner and with sensitivity. My wife was content and comfortable at home and that was in part due to the success of the care provision. I would highly recommend the care provider to family and friends.
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Review from Iain E (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Home Instead has been reliable and professional since I first used their service in 2023. The carers have always been on time and have always shown great compassion and understanding towards the needs of my wife. This allows me to enjoy my respite periods without the need to be
concerned for her well being.
Any need to change the time or day of care has been accommodated without issue.
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Review from G B (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and needs 24 hour care. This is provided with great willingness to keep her feeling happy and safe in her own home. She has become fond of "her ladies "
The office team are efficient and nothing is too much trouble and I am kept well informed. I have already recommended the company
to another member of my extended family.
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Review from S H (Husband of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall service has been excellent! Until a week or so ago when one of our excellent careers was removed and another reduced her her hours- all without warning. The result was we had anew carer, who I think is not very experienced, for four mornings in the week. She is a very pleasant young lady
but I have some difficulty at times with communication . Had the change involved one or at most two mornings weekly, and there had been some communication, it would have been much easier to cope with. However I repeat the overall service has been excellent!
Best regards
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Review from A C (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care Mum receives from the members of the HomeInstead team is exceptional. Mum is front and centre. She is cared for as an individual with kindness, patience and respect. She has a say in her care and what she does and does not want, with every day different but nothing is too much trouble and the
carers constantly adapting to Mum's needs.
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Review from Jo S (Daughter of Client) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We reached out to Home Instead to ask if they could provide care for my parents at our daughter's wedding. From start to finish dealing with Home Instead we were impressed. My parents both suffer from dementia and without care in place they would not have been able to attend the wedding. They live in
England and the wedding was in Scotland so it was not possible to use their regular carers. The carer that was allocated to us was fantastic. Her care for my parents went above and beyond our expectations. She ensured that they were safe and happy 100% of the time. She fitted in with our family and friends completely and we were able to enjoy the wedding without having to worry about my parents at all. Thank you so much to the carer and Home Instead for your professional manner throughout the whole experience.
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Review from Maggie K (Wife of Client) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by the Home Instead carers enabled me to enjoy a much-needed holiday with my friends.
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Review from I B (Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband suffers from dementia, now lacks capacity and is now in a care home but I know he agrees with my review. I myself am a minor client with only two hours of care per week. From August 2022-January 2023 we had a carer sitting up every night 10.30 pm-07:30 am and four separate hours per day.
I can't speak highly enough of the service we received. The carers without exception, are efficient, caring, kind, thoughtful, friendly, and approachable, though diverse ages and personalities, they are a team. The owner only employs the best carers and is himself exemplary. He has become a friend and goes to see my husband. I always knew who was coming, they arrived on time, unlike the local authority care we previously had. I am on my own and one of the ladies that now come, we were unfortunate to suffer the death of our son-in-law and the severe illness of his wife, our daughter, the company has been most supportive. The service is expensive but well with it. I would not hesitate to recommend the company to anyone.
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Review from M B (Daughter of Client) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The timing of and length of visits are excellent (1.5 hours am and pm) as are the willingness and flexibility of staff who care for both client and carer. Management are approachable and friendly. Individual client needs are considered and can vary or change. Preferences are sought and whole person
care practised. I have discussed this with my mother during a window when she was more lucid and she smiled for agreement. It is good to have practical housework or shopping included. Her care is 24/7 and the pace she needs is understood.
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Review from Margaret S (Partner of Client) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
There were a few changes of staff initially which was quite unsettling for my partner but once that was sorted out everything went well. I was pleased with the care and support my partner received from the home care provider. I felt comfortable with all the staff that came and they gave me a much-needed
break every two weeks that they were here.
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Review from Nicola S (Daughter-in-law of Client) published on 16 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (West Dunbartonshire, Argyll & Bute and Arran) carers have enabled us to take time away and now a holiday without having to worry about my father-in-law's care and safety. They built a great relationship with us over several months carrying out companionship visits to get to know him and
us. We have found managers and carers to be friendly, courteous and kind. They have prepared meals and done some cleaning and carried out welfare checks which have been invaluable for us when we have needed some respite. I would not hesitate to recommend them.
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Review from M M (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Flexible and as proactive as they can in view of the lack of available qualified carers. Home Instead has provided the much-needed support to keep my elderly and unwell parents safe in their time of need. This has been huge peace of mind for me, their daughter, and I remain grateful for the continued
support which the company continues to provide in an area of Scotland so low on resources.
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Review from K G (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has a carer who visits regularly and provides friendship and emotional support. My mum was initially reluctant to accept the service but was reassured by the staff who visited her and explained things. She has built up a lovely relationship with the carer and looks forward to her visits.
When
different carers came in, recently my mum became anxious and confused; it's so important to know and trust your carers.
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Review from Carol M (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided excellent care for my father over the last year. He has enjoyed the company and care every day for a couple of hours for a hot lunch and a friendly chat, and it has given our family peace of mind knowing that he is not on his own. The carers are also fantastic at picking up
on any health issues or other issues that need to be sorted and give more than 100% of their dedication, energy and kindness to my father and his needs.
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Review from Margaret K (Wife of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (West Dunbartonshire) provided a fantastic service for my husband. This was over a 5 day period, two hours each morning. With this service, I was able to have a 5-day break with friends. The care given to my husband was first class and he really appreciated the help and time given to him.
Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Dear Margaret, it was our honour to take care of your husband. Thank you very much for your lovely words.
Kind Regards,
Chris

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is calculated as follows: ( (50 Excellents x 5) + (14 Goods x 4) ) ÷ 64 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 May 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

What Type of Services does Home Instead (West Dunbartonshire, Argyll & Bute and Arran) offer?

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) offers Home Care.

How many Carers does Home Instead (West Dunbartonshire, Argyll & Bute and Arran) employ?

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Dunbartonshire, Argyll & Bute and Arran) to verify any information. View our terms and conditions. Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has an Enhanced Service - more info.