Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Arcadia Business Centre, Miller Lane, Clydebank G81 1UJ
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Top 20 award
9.8 23 Reviews
  • Home Instead (West Dunbartonshire, Argyll & Bute and Arran), Clydebank
Home Instead West Dunbartonshire, Argyll & Bute and Arran provide personalised care for adults that is dignified, reliable and relationship led. From companionship to dementia care and home help, their wide range of home care services help you (or your loved one) to keep living happily at home, rather than having to go into a care home.

Their Care Professionals are carefully selected to match with you (or your loved one). They recruit Care Professionals for their values, enthusiasm, friendliness, and empathy as well as their range of interests. They employ the Care Inspectorate Safer Recruitment policy and all their Care Professionals are given high-quality training to provide them with the confidence, knowledge and skills required to deliver wonderful care.

Their care services are relationship-based. Your Care Professional will get to know you as you’ll get to know them. This relationship allows Care Professionals to spot anything unusual and help prevent illnesses or accidents more easily.

Visits last at least one hour to ensure that Care Professionals take the time to look after you (or your loved one). They also keep a digital care diary which family members can access on their phones, enabling them to know how their loved one is doing, which is particularly useful if they don’t live nearby.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Available on request

These prices are only a guideline, please contact Home Instead (West Dunbartonshire, Argyll & Bute and Arran) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Pauline Carroll (Registered Care Manager)

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) Reviews (23)

Total of 23, showing 21-23
9.8

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has a Review Score of 9.8 (9.781) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has 23 reviews.

Overall Experience

  • 17
  • 6
  • 0
  • 0
  • 0

Date Published

23
10
10
11
12

Review from Deb M (Sister of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the help and support given to my sister and me in only a short time. I am very grateful to your staff for their thoughtfulness and don't know what we would have done without them. Their wealth of experience in the care sector and knowledge of services and resources has
been invaluable. I greatly appreciate that staff were willing to go out of their way to make sure my sister was safe. I only wish they could have carried on for longer, as she was really pleased with the help and would have enjoyed getting to know them better. (Sadly she had to be readmitted to hospital.)

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Dear Deb, thank you for taking the time to write such a lovely review. We loved taking care of your beautiful sister and your family will always be part of our Home Instead family.
Kind Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan M (Husband of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each of the three visits your carers made my husband and myself feel at ease and treated my husband and I with the utmost care and respect.
You're staff and service are excellent wold highly recommend.

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Thank you so much for your lovely review. We are honoured to offer care for your family.
Very Kind Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz B (Daughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mother required some extra support, I am absolutely delighted with the quality of customer care my mother and myself have received from the Manager of Care. So professional in all aspects, explained all we would expect so well and had placed my mother at ease.
The carer so far has been a very
compassionate lady who is very attentive to my mother and wants to do the best by my mother.
We can’t thank the team enough for the professional service.

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Hello Liz, thank you so much for your lovely review, it is very much appreciated. Our goal is always to deliver a person-centred and deeply caring and professional care service.
Very Kind Regards,
Chris

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is calculated as follows: ( (50 Excellents x 5) + (14 Goods x 4) ) ÷ 64 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (11)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Dunbartonshire, Argyll & Bute and Arran) to verify any information. View our terms and conditions. Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has an Enhanced Service - more info.