"We have had the support of Home Instead ( Glasgow North ) for over a year now with care for our Mother aged 94. This support has been a…"
Read all 71 reviews
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and ...
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about Home Instead (Glasgow North)
"I had a great experience with respite care on a short break in Lytham St Anne's. The support was centred around my wants and needs and…"
Read all 35 reviews
Visiting Care from
£35
/ hour
Live-in Care from
£1,715
/ week
Home Instead (Lytham, Fylde & Wyre) are here to support you through the process of finding care for a loved one. Providing companionship, home help and personal care to the elderly in their own homes ...
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about Home Instead (Lytham, Fylde & Wyre)
"It was a big step to find carers for my mum at the start of 2025. I was struggling to give her the level of support she needed, especially…"
Read all 33 reviews
Visiting Care from
£35.50
/ hour
Live-in Care from
£1,799
/ week
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia.
A wide range of companionship, home help ...
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about Home Instead (Bristol East)
"I cannot recommend Home Instead Stirling and Falkirk branch highly enough for the outstanding care they have provided to my mother over the…"
Read all 32 reviews
Home Instead (Stirlingshire and Falkirk) employ experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are are on offer, combining ...
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about Home Instead (Stirlingshire & Falkirk)
"All of the staff at Home Instead have made a huge difference to the lives of my parents. Initially we were looking for care for my Dad who…"
Read all 6 reviews
Visiting Care from
£34
/ hour
Live-in Care from
£1,800
/ week
Home Instead (West Fife & Kinross) gives people in the local community the care and support they want in the comfort of their own home.
Skilled, friendly staff can help people with personal care ...
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about Home Instead (West Fife & Kinross)
"We have been pleased to have enjoyed a weekly 3 hour visit from the Home Instead team for the last year. The system is well set up,…"
Read all 45 reviews
Home Instead understands that your own home is where you feel the most comfortable and at your happiest. Whether it’s Bourton on the Water or Bishop’s Cleeve, it’s the place you know best and you are ...
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about Home Instead (Cheltenham & Cotswolds)
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Braintree)
Unit 5/6 Ignite House, Braintree Enterprise Centre, 46 Springwood Drive, Braintree CM7 2YN
"My Father was one of the first clients they had! From start to finish they treated Dad with the utmost dignity and respect! He adored his…"
Read all 19 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,850
/ week
Home Instead (Braintree) deliver home care services for adults over the age of 18.
The team at Braintree, Sudbury and the Colne Valley Home Instead area are dedicated to delivering home care that ...
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about Home Instead (Braintree)
"My mother has one carer who visits each morning Monday to Friday and another carer who visits on Saturday and Sunday mornings. I was a…"
Read all 32 reviews
Home Instead Perthshire is a local award-winning private home care agency based in Perth.
This office covers the main localities in Perthshire and Dundee South including, Perth, Crieff and Comrie, ...
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about Home Instead (Perthshire)
"All the carers we have had from Home Instead have been extremely kind, considerate, careful, attentive, thoughtful and willing. I was…"
Read all 23 reviews
"Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of…"
Read all 23 reviews
Home Instead (Lancaster) believes that your own home is where you belong and where you’ll feel safe, happy and comfortable as you age. However, a point may come where everyday tasks and activities ...
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about Home Instead (Lancaster & Morecambe)
"I have worked in London hospitals as a nurse in the NHS since the 90s, and I can honestly say that Home Instead have been the most…"
Read all 10 reviews
"All the staff ; carers, client supervisors, schedulers, and carers supervisors have all been very helpful and understanding. Emails are…"
Read all 59 reviews
Visiting Care from
£32
/ hour
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023).
Many clients choose ...
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about Home Instead (Richmond)
"Mam has been supported by Home Instead for over two years now. She has a lovely relationship with her care professionals, all of whom know…"
Read all 51 reviews
Visiting Care from
£35.50
/ hour
Live-in Care from
£1,890
/ week
Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate ...
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about Home Instead (South East Northumberland)
"All the Homeinstead team do their upmost to ensure my elderly mother receives the best care possible with kindness and empathy, I am always…"
Read all 23 reviews
Visiting Care from
£38
/ hour
Home Instead Hemel Hempstead & Chilterns are part of an expanding care franchise dedicated to skilled and effective social care delivery, helping clients with all kinds of physical and mental health ...
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about Home Instead (Hemel Hempstead & Chilterns)
"Home Instead North Devon & Exmoor has supported our mother (93 years) in her home since September 2023.
As a family we're impressed by…"
Read all 48 reviews
Home Instead North Devon provides exceptional home care services designed to help individuals maintain independence in the comfort of their own home. From dementia care to live-in care and ...
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about Home Instead (North Devon & Exmoor)
"I came to Home Instead (Monmouthshire), absolutely frazzled and worn out in trying to do my best for my mother who has dementia and a…"
Read all 14 reviews
"We have had experience of care providers before we started using Home Instead. We have found that Home Instead are far more efficient and…"
Read all 77 reviews
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.
Home Instead provides that precious gift of freedom, enabling people to ...
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about Home Instead (Ealing & Hounslow)
"Recently I used the services of your company to help with showering and dressing. I had been in Hospital and required help until I built up…"
Read all 67 reviews
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.
Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This ...
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about Home Instead (Glasgow South)
"Mum has had carers for the past 18 months. She has a small regular team of carers who have are always punctual, friendly, kind and take…"
Read all 62 reviews
Visiting Care from
£38.50
/ hour
Live-in Care from
£262
/ week
Rated as 'Outstanding' by Care Quality Commission (CQC) at their inspection in December 2017, Home Instead Guildford and Woking is an award winning company providing personal care and companionship ...
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about Home Instead (Guildford & Woking)
"We've been incredibly impressed with the level of care provided by Home Instead. The caregivers who support my father-in-law each day are…"
Read all 64 reviews
Visiting Care from
£1
/ hour
Live-in Care from
£1
/ week
It can be overwhelming, wondering where to start when first considering care for a loved one.
At Home Instead Newport, Cwmbran & Chepstow, the team are here to help; here to provide the support ...
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about Home Instead (Newport, Cwmbran & Chepstow)
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Barnet)
1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD
"Home Instead looked after our mother for almost 5 years, after she was widowed aged 93. Though she did not need much medical - or at first…"
Read all 61 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,785
/ week
Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led.
The care is tailored, flexible and adaptable to the client's ...
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about Home Instead (Barnet)
"Most of the caring staff have been excellent or good, and having the same people most of the time has been greatly appreciated. The office…"
Read all 32 reviews
Visiting Care from
£37
/ hour
Live-in Care from
£1,850
/ week
Home Instead (Huntingdon) offers bespoke home care services for older and disabled people, and is well-respected in surrounding communities for high standards of professionalism and a friendly ...
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about Home Instead (Huntingdon)
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Wigan)
2nd Floor Offices, CT3 Building, Wigan Investment Centre, Waterside Drive, Wigan WN3 5BA
"The care and dedication that the Home Instead Wigan team provided for mum over the past few years enabled her to continue to live…"
Read all 24 reviews
Home Instead (Wigan) provides the care and support people may need as they age and start to find daily tasks more difficult. There is no place like home, and Home Instead Wigan believes that ...
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about Home Instead (Wigan)
"Home instead has supported us , as a family since July 2024 up until my father's passing in January 2025. The carers ( and staff at head…"
Read all 67 reviews
"Mum was in very poor health and facing widowhood when Home Instead stepped in; they have transformed her flat from dirty to insanitary, to…"
Read all 60 reviews
"I'm incredibly grateful for the care my elderly mother receives. The care professionals are not only compassionate but are deeply…"
Read all 6 reviews
Home Instead can provide support to you and your loved ones in-order to ensure they live longer, happier and more independent at home.
Home Instead Dundee and South Angus offer Companionship, ...
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about Home Instead (Dundee & South Angus)
"All aspects of the service we have received have exceeded expectations both from the perspective of my mum (the service user) and me (the…"
Read all 4 reviews
Home Instead Aberdeen are a private home care agency based in Aberdeen. .
The office covers the main localities across Aberdeenshire, including Inverurie, Westhill, Blackburn, Alford, Ballater and ...
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about Home Instead (Aberdeen)
"My carers are very important to me, they bring pleasure as well as practical help. They never appear flustered or hurried, no matter what…"
Read all 5 reviews
Visiting Care from
£36.40
/ hour
Live-in Care from
£1,805
/ week
Welcome to Home Instead Lincoln, part of the Home Instead national family and the premium preferred provider of senior home care in the area.
The branch delivers care of the highest quality, from ...
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about Home Instead (Lincoln)
"Over the last two years, Mum and I have had help from a lot of different carers. They come in for an hour each morning to help with…"
Read all 122 reviews
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the ...
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about Home Instead (Exeter & East Devon)
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (York)
10 Clifton Moor Business Village, James Nicolson Link, Clifton Moor, York YO30 4XG
"From the initial introduction when we met the manage it was clear she was passionate about her team and the standards her team would adhere…"
Read all 76 reviews
Visiting Care from
£35.50
/ hour
Live-in Care from
£1,770
/ week
Home Instead York are a family business and know how difficult it can be to find the right organisation to provide support at home, whether it’s for you, or for a loved one.
When Home Instead in ...
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about Home Instead (York)
"We first engaged assistance from Home Instead some years ago when my parents needed basic help in living at home. Sadly my mother died…"
Read all 68 reviews
Visiting Care from
£34.75
/ hour
Live-in Care from
£1,500
/ week
Home Instead (Brighton, Hove and Shoreham) offers a range of tailored care and support services to people in their own homes, enabling individuals to continue to lead independent, safe and happy ...
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about Home Instead (Brighton, Hove and Shoreham)
"From the very first phone call, Home Instead were incredibly supportive and guided both my mum and me through the entire process. The care…"
Read all 91 reviews
Home Instead (Stafford) offers tailor-made home care and specialist dementia support to people living at home.
Their services include companionship, home help, personal care, medication support, ...
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about Home Instead (Stafford, Cheadle & Stone)
Care Provided
Visiting Care
Dementia
Home Instead (Edgbaston)
Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
"Excellent service. I had contining carer which was really important. The carer was extremely reliable, punctual and flexible. Nothing was…"
Read all 99 reviews
Visiting Care from
£27
/ hour
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, ...
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about Home Instead (Edgbaston)
"I am so pleased with the care and support given to my mum by Home Instead. The efficiency from the very start has been amazing both from…"
Read all 126 reviews
"My 92 year old mother and I cannot recommend Home Instead Salisbury highly enough. It was so refreshing and reassuring to find a home care…"
Read all 31 reviews
Home Instead Salisbury and Romsey is a companionship-led care company helping to support older people to remain independent at home for as long as they wish.
They match Clients with CAREGivers to ...
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about Home Instead (Salisbury and Romsey)
"We chose Home Instead Senior Care many years ago to support my aunt. Initially, we arranged a fortnightly visit so she and her dog could be…"
Read all 105 reviews
Live-in Care from
£1,900
/ week
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed ...
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about Home Instead (Bath)
"I highly recommend Home Instead Basildon, they have been so supportive, kind and friendly, could not have asked for better. From the…"
Read all 86 reviews
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer ...
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about Home Instead (Basildon)
"Home Instead have truly been a godsend. My dad was struggling to manage on his own, and although I called on him every day, working…"
Read all 85 reviews
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are ...
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about Home Instead (Rochdale)
"Review was held in the living room, and felt informal and relaxed, which was good for dad as he often feels anxious now. Staff member spoke…"
Read all 55 reviews
Home Instead (Buckinghamshire South):
Specialising in non-medical care of older people in their own homes, Home Instead assists people to remain at home where they're most happy and comfortable; ...
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about Home Instead (Buckinghamshire South)
"We are very happy with the Carer/ Companion who comes in for a few hours each week. It helps me to have some respite when they come round.…"
Read all 41 reviews
At Home has been proudly providing expert home care to the St Helens community for over a decade. As a family-run business, care is not just what they do—it’s who they are. Their family works at the ...
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about Home Instead (St Helens)
"Received excellent service. Staff always helpful, punctual and pleasant. All queries dealt with promptly and efficiently. Would highly…"
Read all 51 reviews
Visiting Care from
£1
/ hour
Live-in Care from
£1
/ week
Supporting individuals across Wakefield, Ossett, Horbury, Crofton and the surrounding areas, this trusted local service provides high quality care tailored to individual needs. From companionship and ...
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about Home Instead (Wakefield)
Care Provided
Visiting Care
Live-in Care
Nursing Care/Nurse Led Care
Dementia
Home Instead (Mansfield)
Units 15-17, Oak house A, Ransom Wood Business Park, Southwell Road, Mansfield NG21 0HJ
"We are very happy with and very grateful to Home Instead. Mum and Dad have a marvellous team of carers, who are learning to work with…"
Read all 21 reviews
Visiting Care from
£25.50
/ hour
Live-in Care from
£1,500
/ week
Home Instead Mansfield are a local team, passionate about keeping people in their own homes in Mansfield and the surrounding villages.
Home is where the heart is and providing companionship, home ...
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about Home Instead (Mansfield)
"My experience from start to now has run smoothly, and by now, I know I can rely on the service.
Many of my friends are envious of the…"
Read all 67 reviews
Visiting Care from
£40.80
/ hour
Live-in Care from
£1,855
/ week
Home Instead (St Albans) provide professional care services in the home, with all provision personalised to individual requirements, suiting the needs of older people, disabled adults and many with ...
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about Home Instead (St Albans)
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Cannock)
Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock WS11 0ET
"We have only started using Home instead since January 2026 and they have already made a great difference to my mom. Mom has been diagnosed…"
Read all 60 reviews
Visiting Care from
£39.16
/ hour
Live-in Care from
£1,750
/ week
Home Instead (Cannock) helps older and vulnerable adults to remain in the comfort of their own homes, empowering people through both physical and mental health related needs, including ...
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about Home Instead (Cannock)
"Following 2 weeks in hospital and 2 weeks in a care home, I needed confidence restoring re showering. My initial contact and registration…"
Read all 77 reviews
"Home Instead carers provided great support to our mother during a difficult time for her. We are grateful as family that they were there…"
Read all 35 reviews
Exceptional care tailored to your needs, in the comfort of your own home.
Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and ...
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about Home Instead (Enfield)
"My family and I had never experienced this sort of help before, and we were unsure of what to expect. Having strangers in ones home is…"
Read all 28 reviews
Home Instead West Lothian offers a range of personalised solutions to support clients and enable them to continue living independently in their own homes, where they feel happiest and most ...
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about Home Instead (West Lothian)
"Care for my parents was needed at short notice when my father became ill. Home Instead were recommended by a friend and I am so glad I…"
Read all 36 reviews
"Home instead (Coventry South) have been providing care and support to my mum for a few months now. She has regular carers and is always…"
Read all 23 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,700
/ week
At Home Instead Coventry South, there is a experienced and friendly team are dedicated to providing a wide range of services tailored to meet individual needs. Home Instead pride themselves on ...
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about Home Instead (Coventry South)
"Having used Home Instead previously for our mother's care, we were happy to use them again when our father suffered a series of falls. We…"
Read all 71 reviews
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their ...
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about Home Instead (Chester)
Home Instead has a Group Review Score of 9.5 (9.530) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from G B (Son of Client) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Overall, a competent and good care agency, without which I would have found it impossible to care for the client. Some staff were obviously less experienced than others, but they adapted well enough. The management were effective and went out of their way to be helpful in times of crisis. I would not
hesitate to recommend the company to others looking for a respite care agency.
from Lesley H (Daughter of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I know
she is in good hands.
Reply from Rachel Sanders, Operations Manager at Home Instead South LakesThank you so much for your kind words. It really means a lot to us to hear how well your mum is being supported and, most importantly, that she enjoys the companionship of her Care Professionals.
We're so pleased that our team are not only providing reliable and efficient care, but also taking the time to engage in the activities your mum loves, whether that's golf or painting. Those meaningful moments are what truly make a difference.
It's also reassuring to know you feel confident that any issues are handled quickly and smoothly. We always aim to provide responsive, high-quality support.
Thank you again for trusting us with your mum's care.
from Aimi S (Solicitor of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have worked with many home care providers over the years, and Home Instead stands out in every respect. Their carers and management team consistently deliver an exceptional standard of care, combining professionalism, compassion, and genuine dedication to client wellbeing.
Communication is excellent;
they keep me fully informed through various methods, ensuring reassurance and transparency at all times. I have complete confidence and peace of mind whenever my client is in their care-whether at home, attending social activities, shopping trips, or holidays away.
Although their fees are higher than some providers, the quality, reliability, and attention to detail more than justify the cost. I would highly recommend Home Instead for their outstanding service and commitment to excellence.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & HullThank you for your kind words. The team really appreciate your feedback and will continue to work hard to keep your client safe and happy at home.
from K M (Daughter of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the very first phone call, Home Instead were incredibly supportive and guided both my mum and me through the entire process. The care package was tailored to her individual needs, and she found the carers kind, caring, and easy to chat with. Home Instead have continued to offer support during a
from Gavin B (Son of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad needed a new care company at short notice and one that could provide 2 carers per visit. Home Instead were helpful and professional in helping him, able to meet the same day I spoke to them and actually start the next day.
My Dad has said he was showered in kindness by his carers, and he has
nothing but praise for the the care they give him.
As a family we have been very impressed by how well they look after him and go about their job. They are always helpful when we speak to them and supportive.
It takes a lot of pressure of us as a family knowing he is well cared for.
Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)Thank you so much for your review. It is very much appreciated. I am glad your Dad is happy with the service he is receiving.
from Naomi M (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is very pleasant, efficient, informative and professional. Nothing has been too much trouble. She has put our family at ease and answered all our questions which has
in turn given us great confidence in the company going forwards. Exceptional customer service like this is very rare these days and needs to be recognised.
Reply from Aman Gill, Managing Director at Home Instead Sutton ColdfieldThank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear how positive your experience has been, particularly with Lisa, our Care Manager in Sutton Coldfield. Lisa takes great pride in supporting families with care, professionalism and clear communication, so it's wonderful to know she has helped put your family at ease and provided the information and reassurance you needed. Delivering compassionate, reliable service is extremely important to us, and feedback like yours means a great deal to the whole team. We will be sure to pass your lovely comments on to Lisa. Thank you again for your trust and recognition.
from Wendy B (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Home Instead has cared for Mum for over 2 years in a morning and evening visit. It was our first experience of recruiting an agency and we were anxious to get it right. We wanted regular, female carers: We got them. We wanted to be kept well informed: not only does the app give us a detailed report
about each visit but we also got calls from the carers if there were immediate concerns about Mum. We were very hands on with requests and instructions and all carers responded really well to this. All carers have been empathetic, friendly and thoughtful. The only negative is Home Instead charges are quite steep which is why we have to switch but we would stay with them if we could.
Reply from munaf patel, Director at Home Instead CalderdaleThank you for your positive comments about our service. We pride ourselves on providing the highest possible standards of care for our clients, our aim is, to always tailor the support package in accordance with our clients wishes. Unfortunately, this does mean our charges are higher than some other care providers because we place the emphasis on providing quality with a smaller cohort of clients, rather than taking on larger volumes of work and diluting quality. Whilst we are sad to have you leave our service, we are reassured that, given the choice you would opt to remain with us and our best wishes are with you.
from Michelle R (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have truly been a godsend. My dad was struggling to manage on his own, and although I called on him every day, working full-time was beginning to take a toll on my mental health.
My dad is a naturally funny man, and the carers absolutely love spending time with him. They meet all his personal
care needs-and so much more. Bringing this lovely team of carers into his life was the best decision I've made.
His sense of humor has returned, and he genuinely looks forward to his twice-daily visits.
Reply from Beth Shakleton, Operation Manager at Home Instead (Rochdale)Thank you for your wonderful review about Home Instead. We're so pleased to hear that our carers have made such a positive difference for both you and your dad.
It's lovely to know he enjoys the visits and that his sense of humour has returned. Providing not only care but also companionship is very important to us, and your kind words will mean a lot to the team.
Thank you again for trusting us to support your dad.
from S J (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am so pleased with the care and support given to my mum by Home Instead. The efficiency from the very start has been amazing both from the administration, management and carers alike. I would highly recommend them.
Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Susan Thank you so much for taking the time to write your review, it means so much to the whole team. It is an absolute pleasure to support your mum to live independently in her home. Best regards Anitra
from E P (Friend of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home Instead for almost a year now. We find the whole Home Instead team extremely helpful, very friendly and always ready to assist in anyway they can; this is across the
board from the carers, reception, administration to management. The staff are on the ball to any requests we make and any new instructions are passed onto the carers immediately. The carers are very friendly and helpful especially when he asks for help or assistance. We know our friend's problems can fluctuate, however, this week we have seen a big improvement. We feel this has been contributed to by the care and attention from Home Instead with regular meal times, medications on time, the company they are giving him and the activities in which he is partaking.
For us Home Instead have been amazing just knowing he is safe and being looked after and the relief this brings us.
Thank you
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you all so much for this review, it is our absolute pleasure to support D and I am pleased to hear that the care provided brings you all reassurance that he is safe at home. Thank you all too as a group of friends and family for what you do to support D yourselves. You provide him with love, support, guidance, social stimulation and friendship and that makes a massive difference in his life.
from Heather C (Daughter of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead provide an excellent caring service. Our mother has been using the service for 18 months, she has early dementia and her carer is extremely considerate of her needs and helped her maintain her independence for as long as possible.
The service is really good at matching the carer with
the client and is very client focused. The communication with the family is excellent and mum is very fond of her carer. I have recommended home instead to friends.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your amazing feedback and for recommending us to friends.
from Douglas A (Cousin of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have a lot of faith in the service provided. Alison is great, and is invaluable to my cousin. Keeps in touch in emergency.
She gets on well with my cousin and really meets his needs and wishes. Lucky to have her!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)How lovely to read your comments and hear how much of a difference the service is making!
from M K (Husband of Client) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have been providing services to my wife for the past 18 months and at all times I have found the staff to be punctual and completely reliable. I would certainly recommend their services.
from Susan S (Wife of Client) published on 16 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was exemplary. The carer arrived every morning at 10:30 am and would help him get washed, dressed and come downstairs on his chairlift. They were all unfailingly kind,
patient and understanding, and he was extremely happy receiving their support. They all followed his planned daily routine with the utmost diligence and sensitivity, and were always ready to listen and advise whenever I had any concerns. I will be forever grateful for all their wonderful support.
from J B (Wife of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My experience with Home Instead has been a good one, the people are very friendly and caring and don't mind whatever they do for you.
I'm very pleased with them and always look forward to seeing them.
from Kevin K (Son of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We looked intensively at care providers. We decided on Home Instead and can honestly say it delivered everything we required.
Our mum was quite an handful at times but the carers were patient beyond belief and so caring.
I couldn't have asked for more.
from C V (Daughter of Client) published on 15 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The team have been excellent with my parents since they came out of hospital. both have very different needs, medications and support needs. The care is consistent and compassionate and lets them stay in their own home.
from Margaret G (Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I used Home Instead after my recent hip surgery as my husband is unable to help now. The team were all extremely helpful and friendly right from the first consultation to my final session. I was kept up to date with a rota of who was coming and any new carers were always introduced. The carers were
always on time, treated me well and always willing to do anything required . I was very well looked after and would certainly use them again.
from Helen T (Daughter of Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff go above and beyond to make mum's experience as good as it can be.
The carers really do care about mum and she is treated with dignity and respect.
They are happy to do extras as well such as putting a wash on and caring for the cat.
Mum is looked after by a small team so she gets to know
her carers.
The whole team are always helpful and do their best to help with any queries.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)Thanks so much for the feedback - I know the team love helping mum and her cat too! I'll make sure the team see your comments.
from E S (Daughter of Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Have been using Home Instead for nearly a year and the carers are lovely - respectful considerate and all bring something different to mum' day. She has been able to establish relationships with her regular carers and enjoys their visits enormously.
Reply from Philip Batchelor, Owner at Home Instead (Cardiff)I'm so delighted that our care professionals are brightening your mum's day. Thanks for this super review, I'll share it with mum's team.
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