Home Instead Senior Care (Altrincham & Sale)

The Parflo Building, Huxley Street, Altrincham WA14 5EL

Home Instead Senior Care (Altrincham & Sale)
Home Instead Senior Care (Altrincham & Sale)
Home Instead Senior Care (Altrincham & Sale)

Home Instead Senior Care (Altrincham) was rated Good by the CQC in April 2016.

The main focus of Home Instead is to provide matched continuity of care for the family and the individual themselves, as many families say their number one consideration by far is not to have rushed visits. A one hour minimum call means that time for companionship is always a given.

Home Instead carers can assist people to get out and about in their community, and are able to accompany service users to appointments and planned outings to prevent people from becoming isolated due to age or health related issues.

Home Instead Senior Care is a locally owned company that prides itself in delivering tailored home care, matched to the needs of the individual. To them, it's personal.

Group : Home Instead Senior Care

Person in charge: Jo Ball (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 65

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: The Office is based above the Parflo Builders Shop on Huxley street, Broadheath, Altrincham WA14 5EL (walk up the stairs (in the glass atrium) through double doors turn right and along the corridor to the office.)

Visiting: Office Hours 9- 5 visits can be at your own home/ hospital or at the office which ever is convenient.

Parking: Parking free on Huxley Street.

Latest Care Quality Commission* Report on Home Instead Senior Care (Altrincham & Sale): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Altrincham & Sale) has a Review Score of 9.9 (9.870)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Altrincham & Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Altrincham & Sale) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Home Instead Senior Care (Altrincham & Sale) is calculated as follows: ( (98 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 108 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Altrincham & Sale) is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Altrincham & Sale)?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Altrincham & Sale)

  • Client / Service User
    9
  • Daughter of Client/Service User
    7
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1

Meet all needs required and the team work so well with my mum.
I trust them and they make my life easier.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have attended for three months. The girls that come have been lovely, warm and cheerful which as my father has dementia (vascular), it is just what he needs. He also goes out for walks with the carers which he loves. They are also very helpful in doing jobs around the house, dusting cleaning, changing my father's bed and cleaning the fridge, which as I work 30 hours a week, is so helpful.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 03 Aug 2017:

Susan, Thank you for this review, I am so glad that your Dads care is working out well. Freeing up your time is something a lot of clients comment on and how that has given them extra time together.

The standard of care and support have been attending when problems have been identified, they have been dealt with swiftly. Highly recommended. Thanks.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 03 Aug 2017:

Bruce, thank you for your response and recommendation.

Exceptional care from carers, the support and help given has been overwhelming. Nothing is too much trouble and everyone goes above and beyond their duties.
Dad and myself wouldn't have coped without them.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 01 Aug 2017:

Hi Lynne, thank you for your kind words, the team will be proud to hear such a review.

Great service

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 22 Jun 2017:

Thank you Sylvia

Great service from Home Instead

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 21 Jun 2017:

Ivy, thank you for taking the time to post this review.

After a spell in the hospital where my mother was recovering from a hip replacement, it became apparent that she would need some care at home. I work, so I needed to find help from a professional support. I have found Home Instead to have the professionalism and caring attitude that I needed. The support that I needed with my mother and the emotional support they have given me, has been outstanding. As I am fully aware my mother's health will deteriorate, I have the knowledge I will be able to call on the teams help and support through the next few years and that gives me great peace of mind.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 23 May 2017:

Sarah, Thank you for spending the time to share your experiences, especially in being so open, in regards to the support we were able to give yourself.

We have relied on Home Instead since August 2016 to help my mother live independently. We cannot praise the quality of the care and the underlying organisation highly enough. My mother had a stable and highly competent team of carers who treated her with unfailing kindness and compassion and were always mindful of maintaining her dignity and safety.
Without exception, the carers were committed to her welfare and on several occasions stayed with my mother beyond their call limit when they were concerned for her health until a family member could take over. When my mother developed an infection, it was the HI carer who spotted the change in her condition and her prompt intervention ensured that my mother received timely treatment in hospital. The carers kept meticulous records and communicated ongoing tasks and concerns very effectively.
The area team leader was fantastic; she reacted swiftly to ensure that Mum's increasing needs were met and monitored provision closely.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 19 May 2017:

Gwen, Thank you for this review - Alan and I are very proud of our team, and never more so when they have made such a positive impact on a family. Thank you for spending the time to share your experiences.

Having used several different care agencies, I feel able to say that Home Instead Senior Care are by far the best and most reliable.
I have a lot of medical issues and consequently have a lot of hospital/doctor appointment. There are always in the morning so my husband can take me as I am wheelchair bound and my husband works in the afternoon/evening.
Home Instead Senior Care always arrives at the arranged time and my regular carers have become my friends.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 09 May 2017:

So nice to read that our caregivers have become friends to you both, thank you for this lovely feedback.

I am very pleased with the service I receive. I have the same three carers who deliver my care each week. It is really important to me to have the same carers who know me. All of the carers are nice and pleasant and always carry out their role with a smile. They always ask me what I would like and nothing is too much trouble for them. Each of the carers who support me are an asset to the company.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 08 May 2017:

Thank you for such great feedback. I'll make sure that the team see your comments. Lucy

This review covers 1 and a half years since I first experienced carers up to the present. All the carers have been very good. Honestly, I could not manage without them. All are extremely helpful and compassionate. They are good timekeepers and exude a wonderful sense of humour. God bless them all.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I met Home Instead Senior Care when a colleague had a serious accident and we wondered whether he would be able to come home to us after his hospital treatment. With help from Home Instead Senior Care, he is still thriving here. They offer a wide range of practical help, as and when required. In our community of men (only one of us is under eight years old), many others have benefitted from their services since then. Early this year I was seriously handicapped by a leg injury and a chest infection. With their help, I have been brought back to independent living. I have found them all competent and pleasant company.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have memory weakness and I have support with making appointments. I could not do without my daily support, we have built a friendship with the care and support I receive. I have the main caregiver who comes at least 5 days a week which really helps me having the continuity.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A satisfactory experience due to the interest of my care giver.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

The standard of care my dad has received from Home Instead has been exceptional. All carers seem to really care about dad and his needs, they are conscientious and the standard of personal care is excellent. I would definitely recommend the team to anyone looking for care within the home.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 03 Apr 2017:

Thank you, it is always great to be able to pass on such positive feedback to the team.

Excellent attention.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 06 Mar 2017:

Writing this was incredibly kind; as with many of our clients holding a pen is challenging - I know he would have liked to have said more, but sometimes less is more. Thank you, John.

I have been extremely pleased with Home Instead and the care given. Always reliable and caring. They spend time carrying out a review of my mother and her changing condition. My mother is treated with respect and enjoys the company they provide daily.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 03 Mar 2017:

Moira, Thank you for spending the time to review our care support. It is great to hear how flexible the CAREGivers are being.

From the initial contact to the care provided, all the people at Home Instead have listened, shown a great deal of understanding and the care my mother-in-law receives is excellent. She is treated with respect and dignity and looks forward to her carer visiting. She see's her as a friend.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 03 Mar 2017:

Thank you, for your kind words.

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Job Vacancies

Staff Profiles

Jo

Jo Ball

Job Title: Operations Manager

Joined: 2016

Description:

Jo Joined Home Instead in June 2016 as our Operations Manager.

Previously Jo worked for the Master Franchise of Home Instead for 6 years as a Quality Support Manager. During this time, Alan and Lucy were able to build up a great relationship with Jo and were very excited to be able to bring her into the Altrincham and Sale team on a permanent basis.

Jo has a wealth of experience working in social care and shares the ethos and values of our company; in fact, now Jo has also taken on the role of Registered Manager for the services we provide.

" I joined the Altrincham office as I had spent 6 years seeing how committed Alan and Lucy are to the community. I truly believe that we make a difference to the lives of the people we provide support to and am proud to be part of the team"