Home Instead (Altrincham & Sale)

Home Instead always provide an excellent and efficient service. They are extremely helpful and the staff do all they can to make our father as comfortable as possible. We are very happy with the service they provide.

All the carers coming to help my husband have been and are kind, caring and very helpful. I had a previous carer provider that weren’t good and not punctual. Home Instead carers have always been punctual and willing in the one hour slot to do everything necessary for us. We’ve built up a real friendship with the 3 carers who regularly come.

Home Instead has provided an invaluable service of caring for my mother during the last 8 months. I work full time and have had to work from home for the last 2 years. Mum has short term memory loss and I took the decision to bring her home (from sheltered accommodation) when Covid struck. The carers from Home Instead really took the pressure off me by coming in to give Mum some routine and company. They are reliable and efficient in taking care of Mum. They accommodate changes to the schedule at short notice - whenever they can - which has been very useful.

When my mother forgot to go for her Covid vaccine, Home Instead stepped in to make another appointment and take her. They have adjusted their visits quickly and efficiently as support for medication has changed. I am very grateful for the outstanding care and response provided, and my mother looks forward to a kind face with each visit. Thank you Home Instead!

We are a new client and so far very good. Our carer is punctual, very mild mannered and is very helpful. If time allows she will also ask if there are tasks she can do for us to ensure we are supported.

I appreciated the rapid deployment of day and night care when my mum’s partner went into hospital unexpectedly. The manager I dealt with was very helpful and efficient which minimised the stress involved. The carers provided were excellent.

I live in Australia (unable to travel due to covid) and was in a position where I realised my mum was struggling and needed some support urgently. I rang Home Instead and they showed nothing but care and concern with a can-do approach to getting the help and support that my mum required. In fact, they were able to get a carer to my mum that day, and have since adjusted the support to provide night cover. The manager has been absolutely outstanding and has made a stressful time easier with her reassurance and actions. The carers themselves have been responsive to my mum's needs and gone beyond the in-home care to recognise additional tasks needed to support, for example to taking samples to the health centre so the results could be obtained quickly, arriving with milk when stocks were low in the fridge. Home Instead have gone above and beyond making a real difference for my mum and the family and I thank them sincerely.

Very good consistent support provided. From initial assessment to support, support needs were identified with a good rapport and trust established with mum. Provide comprehensive and bespoke support on a regular basis. Invaluable in enabling mum to stay at home. Very good communication, which has helped address and support mum's changing needs. Impressed with the consistent quality of the 2 caregivers and what they both manage to achieve within the hour allocated. They both strike the right balance between companionship and tasks. Both caregivers demonstrate very good empathy, patience and understanding with mum.

I am very grateful to Home Instead management team for their flexibility and consistency in providing good quality care in these very difficult Covid times.

Thank you so much.

Home Instead have provided at home care to Dad for around 4 years, with care visits increasing as his needs have changed. All Dad’s carers have been and continue to be superb, striking the right (and challenging) balance between professional care support and friendly help and companionship. Dad loves his regular visits from all his ‘ladies’ and they seem to enjoy visiting him in return. Most importantly this means we know that Dad is very well looked after and cared for during his visits and if anything should be amiss or need resolving we know they would raise this or escalate as necessary which gives us enormous peace of mind. It is such a comfort to know that as Dad's need change they are only a phone call away to arrange additional care whatever the circumstances. This ongoing relationship and understanding is extremely valuable and valued. All in all an excellent service.

Home Instead (Altrincham & Sale) have responded quickly and acted with empathy and consideration for my family during a particularly difficult period. This started with minimal support for my dad for a couple of hours a week, but after the unexpected death of my mum the requirement for additional care was needed quickly and Home Instead were able to provide more hours at very short notice. Unfortunately, my dad cannot now live on his own, and now has a live-in caregiver who was sourced, again, at very short notice. I only have good feedback for the company, their ability to respond quickly, and the quality and understanding of our needs from all the staff.

Mum has had companionship visits from Home Instead about 2 years now, but as a result of her increasing needs, I recently had to ask for more help. I was very impressed by Home Instead’s responsiveness and the conscientious way in which both caregivers have supported mum. I feel very reassured by the care we have received.

We have been delighted with the professionalism of this homecare provider. My mother in law was very reluctant to start with care but felt much more relaxed when she met the business owner and understood she could have the same carer for the same time period every Friday. She loved the fact that we were asked to provide a brief summary of her life to try to get a good carer match and this turned out to be the case. She wanted a good listener and her carer fits this brief brilliantly!

From my experience, I would highly recommend Home Instead and thank you, once again, to all the team in providing myself and my mum with much-needed care and support.

I am happy with my ladies.

We have used Home Instead for the past 8 years and as a family have always been very impressed. As Dad’s needs have changed over the years, they have been able to adapt from help just with meals and laundry to full 24-hour care. We have found the management and office staff very approachable and quick to provide solutions to changing circumstances or problems as they arise. Dad has a wonderful team of caregivers who are professional, respectful, cheerful and extremely caring. Dad has developed excellent relationships with them. Without Home Instead, Dad would not have been able to stay in his own home which is where he wants to be more than anywhere.

It is a fine line between leaving an elderly person to fend for themselves completely or to have a friendly supporting presence to check they have taken their medicine, eaten and drunk during the day and to complete small tasks which pray on their minds. I have recommended Home Instead to my Canadian cousin who is looking for care at home for my mum's elder sister - keeping it in the family! Thank you Home Instead.

My wife cares for me and the home care gives excellent help each day with jobs in the house making it easier for us to go out in the afternoon for leisure, which we would otherwise not be able to do.

I am totally satisfied with the care given to me.