Home Instead (Altrincham & Sale)

The Parflo Building, Huxley Street, Altrincham WA14 5EL
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9.9 80 Reviews
  • Home Instead (Altrincham & Sale), Altrincham
Home Instead (Altrincham) was rated 'good' by the CQC in Dec 2018.

The main focus of Home Instead Altrincham, Sale and Wythenshawe is to provide care that is tailor-made to the individual, realising that continuity of care is essential for the family and the individual themselves, as many families say it is their number one consideration by far.

At Home Instead you will be supported by a local team that is dedicated to delivering outstanding tailored care. They are able to support people at whatever stage of their care journey and with specialist knowledge and experience in health conditions such as Dementia, Stroke, Cancer, Parkinson’s, Multiple Sclerosis, Mental Health and Palliative care.

They also work closely with other specialists such as NHS community specialists, GPs pharmacists charities, faith organisations and many other local organisations. The aim is to provide as much independence as possible, where Care Professionals form strong trusted relationships and provide high quality companionship.

All Care Professionals are employed, DBS and reference checked and trained in-house, who are then comprehensively supported by the office care team. Home Instead's local approach enables people to stay safe and live well in their own home, being flexible and reactive where needed.

Home Instead provides Traditional Home Care services from 1 hour to 24 hours per day, enabling them to support you at whatever stage of your care at home journey.

Have you heard about the Live-in Care service? Live-in care is a real alternative to a residential or Nursing care home.

If you're looking for a solution that offers daily support and companionship in the comfort of your own home, then Live-in care is the perfect choice. Care Professionals live with you in your home, ensuring safety, happiness, and a routine that suits your lifestyle. Call the team to find out more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £37
  • Weekly Live-in Care Fees: from £1820

We are happy to work with government agencies and charities who may be supporting your care needs.

These prices are only a guideline, please contact Home Instead (Altrincham & Sale) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Laura Muldoon (Registered Care Manager)

Home Instead (Altrincham & Sale) Reviews (80)

Total of 80, showing 41-60
9.9

Home Instead (Altrincham & Sale) has a Review Score of 9.9 (9.875) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (Altrincham & Sale) has 80 reviews.

Overall Experience

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Review from Debbie L (Daughter of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very lonely (lives alone and both myself and my brother work in the day), so companionship care was highly recommended by a friend. Only had the Dec to present twice a week and the person whom my mum sees is absolutely amazing.
My mum really looks forward to her visits. Which hopefully when
it warms up and lockdown eases, she will definitely want to increase. The lady was off for a few weeks and the lady sent in her place was equally as friendly and mum enjoyed her visits too.
Thank you so much.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Debbie thank you, it really is great to be able to show our client lead your comments, they said, that it has been a pleasure to help.

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Review from John T (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided at home care to Dad for around 4 years, with care visits increasing as his needs have changed. All Dad’s carers have been and continue to be superb, striking the right (and challenging) balance between professional care support and friendly help and companionship. Dad loves
his regular visits from all his ‘ladies’ and they seem to enjoy visiting him in return. Most importantly this means we know that Dad is very well looked after and cared for during his visits and if anything should be amiss or need resolving we know they would raise this or escalate as necessary which gives us enormous peace of mind. It is such a comfort to know that as Dad's need change they are only a phone call away to arrange additional care whatever the circumstances. This ongoing relationship and understanding is extremely valuable and valued. All in all an excellent service.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for your thoughtful response. I know our Client lead, is really happy with the working relationship that you have built together. That mutual respect goes a long way, in enabling us to build great home care. Thank you.

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Review from Andrew W M (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Altrincham & Sale) have responded quickly and acted with empathy and consideration for my family during a particularly difficult period. This started with minimal support for my dad for a couple of hours a week, but after the unexpected death of my mum the requirement for additional care
was needed quickly and Home Instead were able to provide more hours at very short notice. Unfortunately, my dad cannot now live on his own, and now has a live-in caregiver who was sourced, again, at very short notice. I only have good feedback for the company, their ability to respond quickly, and the quality and understanding of our needs from all the staff.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for this review. So glad we have been responsive, to Dad's needs. Being able to support him whenever his care needs changed is what the team manage so well. Now have the addition of Live-In care to support clients I feel we have a complete home service. I truly hope he enjoys his time with us.

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Review from Susan R (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had companionship visits from Home Instead about 2 years now, but as a result of her increasing needs, I recently had to ask for more help. I was very impressed by Home Instead’s responsiveness and the conscientious way in which both caregivers have supported mum. I feel very reassured by the
care we have received.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for taking the time to write this review. I have been told that the 2 CAREGivers enjoy supporting mum, I've even heard that one CAREGiver and Mum enjoy the odd puzzle together which is nice. Glad we can help you and your family. It's a pleasure to care for her.

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Review from Rachel M (Daughter-in-law of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the professionalism of this homecare provider. My mother in law was very reluctant to start with care but felt much more relaxed when she met the business owner and understood she could have the same carer for the same time period every Friday. She loved the fact that we
were asked to provide a brief summary of her life to try to get a good carer match and this turned out to be the case. She wanted a good listener and her carer fits this brief brilliantly!

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Our CAREGiver loves her companionship call. So glad that the matching process went well. Sometimes it is best to start slow and steady with a client who is reluctant. I do hope that we are able to continue to support her care journey with us.

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Review from Elizabeth S (Daughter of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a big thank you to the Home Instead Team in providing such attentive care and also for the kindness, which was shown to my late mum, over these past two years.
Communication was excellent and carers would update me regularly with their concerns if my mum was having a bad day/condition
worsened. The online portal to view the carers comments at each visit was a welcome update to the service and provided me with valuable insight on how she was daily.
The team also quickly adapted to my mum's changing needs, particularly in the last few months.
From my experience, I would highly recommend Home Instead and thank you, once again, to all the team in providing myself and my mum with much-needed care and support.

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Review from C P (Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my ladies.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for your kind words, it is lovely to hear that you are happy with your team and that you would be extremely likely to recommend us. Lucy.

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Review from Catherine W (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for the past 8 years and as a family have always been very impressed. As Dad’s needs have changed over the years, they have been able to adapt from help just with meals and laundry to full 24-hour care. We have found the management and office staff very approachable and quick
to provide solutions to changing circumstances or problems as they arise. Dad has a wonderful team of caregivers who are professional, respectful, cheerful and extremely caring. Dad has developed excellent relationships with them. Without Home Instead, Dad would not have been able to stay in his own home which is where he wants to be more than anywhere.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

We would like to take this opportunity to thank you also, for being so responsive and understanding to the changing needs of your Dad. With you working with us, we have together, been able to ensure that ‘Dad’ could remain in his own home.
The relationship built with CAREGivers, Office team and a client's family is so important to us here, it makes our role so much more fulfilling. Thank you so much for taking the time out to review our work it is much appreciated.

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Review from Jane (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken ill at the end of Feb 2020 and I was looking after her initially, however, I had to return home and back to work and I live remotely from mum (4 hours drive). Home Instead was quick to react for my request for care support and they have provided excellent care and support for my elderly
mum since the beginning of March 2020. Mum has thrived under the care she has received and is now well. At this current time, the care-givers are extremely careful at Mum's house, washing their hands, wearing gloves/ masks as appropriate, remaining at a safe distance etc.
It is a fine line between leaving an elderly person to fend for themselves completely or to have a friendly supporting presence to check they have taken their medicine, eaten and drunk during the day and to complete small tasks which pray on their minds. I have recommended Home Instead to my Canadian cousin who is looking for care at home for my mum's elder sister - keeping it in the family! Thank you Home Instead.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So pleased to hear that your Mum was able to rebuild her confidence and regain some of her independence with our support.
It’s great to know that we were able to adapt to her changing needs to ensure that we provide the appropriate amount of care and support which sometimes means providing lots of care initially but then being able to reduce it down as appropriate. Thank you so much for taking the time out to review our team, it is much appreciated.

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Review from Robert G (Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care given, making our life so much easier.
My wife cares for me and the home care gives excellent help each day with jobs in the house making it easier for us to go out in the afternoon for leisure, which we would otherwise not be able to do.

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Review from Bernard B (Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the care given to me.

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Review from H L (Daughter of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so delighted with the excellent care our mother received. It was great to be able to keep my mother in her own home. The carers showed real kindness and continuity of care was so important to us.

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Review from Lynn J (Daughter-in-law of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very impressed with both the care and the management staff of Home Instead (Altrincham). They combine compassionate care with rigorous standards in the areas of communication, health and safety, finance and training.
It is obvious that the organisation values its staff as well as
it values its clients and this teamwork ensures that they provide an efficient and very caring service.

Reply from Lucy Gill at Home Instead (Altrincham & Sale)

Lynn, WOW! Thank you for this review - I will feed this back to the team, Thank you.

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Review from Ian R (Son of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A crucial benefit of the service is its ability to respond to changing requirements in the nature and length of care required. All the people involved in arranging and delivering the service have been caring, courteous and keen to find ways to improve the provision.

Reply from Lucy Gill at Home Instead (Altrincham & Sale)

Ian,
Great to hear that the team have been responsive to your changing requirements and have strived to personalise the care. Thank you for taking the time to review us.

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Review from Kate O (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have aided me with my independence despite my disability. The service is fantastic, very reliable and the best care company I have used within Trafford.
My care plan was very clearly set out, regarding my epilepsy and my carer adds to my quality of life, as she is so well matched to my
needs.
My weekly shopping trips are now fun and I couldn't ask for anything more from the company. Friendly staff, a very individually focused service and reliability.
The clocking in and out system on the home phone has made me feel safe from the start. Thank you Home Instead for helping me maintain my dignity and live a 'normal' life.

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Review from Val L (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enlisted the care from Home Instead Senior care in June 2016 following a diabolical run care organisation care for our 90 year old father. From the first day, we have found the company to be approachable, professional and caring. Dad has received excellent care and has formed strong bonds with his
carers. Regular meetings with his team leader has helped resolve issues promptly. It is with great sadness with failing health and eyesight the family has made the decision to move dad to a care home where nurses can attend to his medical needs promptly.

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Review from Julie M (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care provides an excellent service twice weekly including showering my dad and support my mum to enable them to live comfortably in their own home. The lady who comes to them is friendly, professional and to quote my mum "a ray of sunshine". As a family, we cannot thank them enough.

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Review from Elizabeth C (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found everybody very helpful, one or two better than others. All have been on time.

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Review from George W (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given.
Very occasionally there has been a muddle with the arrangements.
I need care 2-3 times a week, 1 for shopping, 2 for ironing, 3 for some more varied cooking.
The other carers are all kind, well-being and very helpful.

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Review from Edna C (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with everything.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Home Instead (Altrincham & Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Home Instead (Altrincham & Sale) is calculated as follows: ( (85 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Altrincham & Sale) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (3)

Alan

Alan

Job Title: Owner

Joined: 2010

Alan and Lucy were both attracted to the ethos of Home Instead. We knew Home Instead was right for us after seeing how we could make a real difference, not only to an individual but importantly how we would be able to work alongside other charities and businesses to support our local senior community here in Trafford. We opened our doors back in 2010 and have been providing at-home care support ever since, touching the lives of over 1,000 clients and thousands more out in the community.


Alan’s role is to build relationships & look for opportunities for Home Instead to contribute to the local community whilst managing the business side of the company. “I am currently supporting the development of our community magazine, ‘Live Well, Your Way. With it, we can promote local activities, resources, and support groups around the community, enhancing the lives of our neighbourhoods.

Lucy

Lucy

Job Title: Owner

Joined: 2010

Lucy balances family life and her responsibilities at Home Instead particularly supporting Marketing and Recruitment. “Being able to provide employment opportunities that are sought after because of our reputation and seeing people grow with confidence is something that I am particularly proud of.” - Lucy


“We understand how difficult it can be for family members to balance their working lives whilst also trying to provide support to their family, young or old”. Helping people by building trust, sharing our knowledge, and providing our tailored service is how we can help transform lives. – Alan and Lucy.

Laura

Laura

Job Title: Registered Care Manager

Joined: 2017

Laura joined the Home Instead Team in May 2017.


Laura has worked in the care sector for around 15 years in a variety of different roles. Starting off as a weekend pantry assistant then assisting people living with dementia. Alongside this, Laura attended South Trafford College as a Health Care Cadet gaining 2 years of experience on the wards of Trafford General Hospital.
In 2020 Laura became the Registered Care Manager at Home Instead Altrincham with the support of our wonderful client team Karen, Suzanne, and Nicola.


''I have worked in many roles within the care sector over the years that have brought me great job satisfaction. I now enjoy the challenge of managing a team and supporting them to further themselves.” - Laura

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