Home Instead (Altrincham & Sale)

Just started with Home Instead and have been very pleased so far with their care and follow-up. It is useful to be able to use the app to see the report from the carer following each session with dad as he has dementia and isn't always able to tell us what is happening. Very impressed with the problem solving from the carer when faced with any difficulties and also that she spends time talking to dad about his interests as well as helping him with tasks in the house.

Since finding Home Instead, I have felt relieved and safe with their care. Their staff are fabulous. I have no complaints whatsoever. I realise, and I guess so must they, that our situation will deteriorate but I have every faith that our Angel will cope and very well. Thank goodness we found them and our Angel/s. Big squeeze to all.

We are very happy with the level of care my mum receives from Home Instead (Altrincham and Sale). The carers are really supportive of her and highly committed. The support from the office staff is also extremely good. My mum is treated with dignity and respect, and she has been able to remain living independently for longer than we would have thought possible thanks to the care and dedication of Home Instead. Mum thrives in company and having the calls last an hour means that they are not rushed, and have got to know her really well. She enjoys the company of the carers very much, and it is peace of mind for her family to know that she is well looked after while we are working.

Very pleased with the services and support. The carers are very good and efficient. The office staff are good and supportive and look after me very well, for which I am grateful. I am happy with everybody.

Highly recommended

The whole team at the Altrincham and Sale office have given our family peace of mind around Mum’s increasing needs and Mum looks forward to their visits. The carers are wonderful, warm individuals who treat Mum with great care, dignity, and respect. Thank you Home Instead!

A good experience, the staff was cheerful, caring and professional.

Home Instead (Altrincham & Sale) has been supporting my mum at home for almost 2 years now after a period of illness and frailty caused by Covid lockdown. They have made such a difference to my mum and she looks forward to seeing her caregivers every day. The care that the caregivers provide is exceptional. Nothing is too much trouble and they will support with everything. Cooked meals, personal care, chatting to mum for company. The office team is really responsive and always keeps us up to date with anything that's happened. They go the extra mile contacting the chemist, dentist, family members, on behalf of Mum when she needs it and that is a massive help whilst I am working and would struggle to keep up with the admin of her care and meds. Because they visit her for an hour at a time she has really bonded with the ladies that support her and sees them as her friends, not carers. Could not recommend more highly.

The staff are a joy and pleasure. They are very real and thoughtful and a privilege to be in her company.

In my personal experience in dealing with both carers and management, I have found both to be excellent.

We want to thank the team at Home Instead for providing excellent care for our Mum, the carer is so kind respectful and cheerful. We have been very impressed with the good communication and quick responses to any questions. They provide a very important service at a time of stress and uncertainty. Well done would highly recommend.

I think the service is excellent! I have never been let down, the carers always come on time with a cheery hello and a cat. They all do what they have been asked to do and complete their time with me happily with good humour and respect. I'm very happy with the service and reliability that Home Instead gives me, giving me the care I need to stay in my home.

I have had three excellent carers over the last ten years. The organisation has been first-rate - cover is always offered; I have every expectation that if I needed more or different care, it would be forthcoming.

Home Instead have been brilliant in caring for my mum. Always on time cheerful, helpful and good communication between clients, carers and admin staff. Any problems, requests and queries are always dealt with in a timely and professional manner. On behalf of my family and myself thank you.

Home Instead have provided excellent service and has provided reassurance in terms of care enabling family members to plan for themselves. The feedback from my mother-in-law clearly indicates that she looks forward to visits and really misses the service at weekends! All the time Home Instead are looking to offer support in new and different ways to meet the client's needs.

Although I was not keen on the idea of people coming in to start with it has worked out wonderfully. I like all the ladies and they really feel like my friends now.

Excellent service. Always helpful and polite and on time.

Great caring company with lovely ladies after my mother. We could not have made a better choice. A few even came to my mother's 100th birthday celebration. Always helpful on the phone when something extra is required. Five star carers.

We're very happy with the care we receive from Home Instead. The carers are all friendly and treat Dad with dignity and respect. I'm thankful that the service has relieved me of some of the burden of care and allowed me to pursue many of my regular evening activities safe in the knowledge that Dad's being well looked after.

We have used Home Instead for over two years; the carers are very varied but all efficient and flexible. The company makes every effort to ensure we are not let down.