Home Instead Senior Care (East Lothian and Midlothian)

Suite 10, First Floor, Stuart House, Eskmills, Musselburgh EH21 7PQ

Home Instead Senior Care (East Lothian and Midlothian)
Home Instead Senior Care (East Lothian and Midlothian)
Home Instead Senior Care (East Lothian and Midlothian)

Home Instead Senior Care specialises in providing companionship based support to adults of all ages. Caregivers help people to maintain their independence and quality of life tailoring the services they provide to ensure they help people achieve what's important to them.

Professionals don't just help in the home. They can accompany service users to appointments and on visits to favourite places.

The agency welcome clients who use their self-directed support direct payment to fund the cost of their services.

All CAREGivers are selected for their caring and compassionate natures. Home Instead Senior Care (East Lothian and Midlothian) run extensive background checks on them all and then develop their caring skills through market leading training. This includes a City & Guilds accredited dementia care training programme.

Group : Home Instead Senior Care

Person in charge: Charlotte Johnstone (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Inspectorate* Report on Home Instead Senior Care (East Lothian and Midlothian): click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

7.5 Home Instead Senior Care (East Lothian and Midlothian) has a Review Score of 7.5 (7.517)

The Review Score of 7.5 (maximum of 10) for Home Instead Senior Care (East Lothian and Midlothian) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (East Lothian and Midlothian) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Home Instead Senior Care (East Lothian and Midlothian) is calculated as follows: ( (16 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (East Lothian and Midlothian) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (East Lothian and Midlothian)?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (East Lothian and Midlothian)

  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Client / Service User
    1

We use this agency for personal care for my 91-year-old mother who has continence and mobility problems. We appreciate the continuity of care as we always have the same two carers who are able to come at a time which suits us. The full hour that they spend each visit means that there is plenty of time to do all that is needed without rushing. The staff are friendly, helpful and treat my mother with kindness and respect.

How likely would you be to recommend Home Instead Senior Care (East Lothian and Midlothian)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Have already recommended care provider to my sister in Glasgow and the care has been excellent. The companionship that has been organised by the Care Company has suited him very well and he enjoys the company of the carers.

How likely would you be to recommend Home Instead Senior Care (East Lothian and Midlothian)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Too soon to give a proper review. Service commenced just over a week ago - daily visit to undress, wash and dress my wife. Care worker has not yet been able to overcome my wife's resistance. Everyone at this care provider has been supportive.

How likely would you be to recommend Home Instead Senior Care (East Lothian and Midlothian)? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

I am so pleased that Home Instead was recommended to me to assist in the care of my mother. They have been a god sent these past few months and I cannot praise the management and staff highly enough. The level of care has been second to none and as my mum's health deteriorates, they just get better. They not only look after mum and take her out, they keep the family informed of any change. I now do not know what I would do without them.

How likely would you be to recommend Home Instead Senior Care (East Lothian and Midlothian)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very satisfied with the arrangement.

How likely would you be to recommend Home Instead Senior Care (East Lothian and Midlothian)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Brian

Brian Johnstone

Job Title: Managing Director

Joined: 2013

Description:

I had 36 years financial and business experience prior to becoming a Home Instead Senior Care owner in 2013. What attracted me to the ethos of Home Instead was seeing how, in practice we can make a real difference to people’s lives in their own homes, in essense helping them live the life they choose to live.

My role in the business is to build relationships within the local community and most importantly support Charlotte, in her role as Care Manager, to deliver the highest quality care service in East Lothian and Midlothian.

Please give me a call on 0131 273 5252 if you have any questions about providing care for your loved ones.

Charlotte

Charlotte Johnstone

Job Title: Care Manager

Joined: 2013

Description:

In my role as Care Manager I am responsible for the day to day management of the care service and support of the CAREGiver staff.

I have worked for over four years in Social Care in East Lothian and Edinburgh. This experience, in particular how I was required to deliver services, led me to seek out an alternative way to deliver homecare services. After looking at all the market alternatives I concluded that Home Instead Senior Care was the model that was the one that would meet all my aspirations. With the rest of the team we are now well equipped with support from the Home Instead brand to deliver what I know is market leading service.

If you would like to discuss how I can help meet your own aspirations in looking after your loved ones in East Lothian and Midlothian please give me a call on 0131 273 5253.