Home Instead (Milton Keynes)

We have been very impressed with the service provided. We needed support for my father in a short space of time and a team has been provided are so helpful, kind and professional. The 3 carers who visit across the course of a week have been consistently excellent. We can't fault the care that is being provided. It has provided such peace of mind to know that Dad is being so well cared for.

After 3 weeks, we are very happy with the care provided. Each carer brings their own personality to the role and adds companionship to the tasks that they carry out. Each is friendly and helpful in addition to demonstrating competency and professionalism.

Very happy with all aspects of the service provided, from initial contact in Jan 2026 through to current day, in my experience they have proved to be a highly professional and competent company. The 3 Carers have equally been consistently excellent in terms of their friendly and helpful attitude, their attention to detail and impeccable timekeeping. These Carers really do care

From my initial phone call to Home Instead, my concerns about having carers attend my father on a daily basis were met with compassion and understanding.

At the first home meeting we were advised on the options available. As we required help in tight deadlines, the company made arrangements for our care to start promptly.

The carers assigned to my dad are excellent and their personalities suit my dad perfectly. All the staff we have met have been kind, considerate and understanding.

The service we have all received from Home Instead has been excellent so far and I would highly recommend them.

The carers are building a relationship with my dad now and he now appreciates and enjoys his time with them.

Very trustworthy, punctual and more than anything else they really did care.

Home Instead's Care Team first visited for Dad, to help him with showering and personal care 3 times a week. They worked slowly and professionally with him to gain his acceptance and trust. When Mum later became unwell they were on hand, able to step in at very short notice with extra visits and tasks, arranged efficiently in the office. They all went above and beyond, covering weekend hours and nights to make sure that the care she needed, in the limited time she had left with us, was provided. Dad's needs then increased and extra sessions again instantly met his requirements and our requests. A small, experienced, regular team visited and cared for him maintaining his acceptance of the additional help and support he now needed each day at a difficult time. I would not hesitate to recommend Home Instead and would like to say a big thank you to everyone for all the help they gave Dad, and Mum, during the last 18 months.

Neede help after hospital stay as I live alone. Service was excellent from my first phone call enquiry to saying goodbye to the lovely people who had helped me so much.I looked forward to their cheerful and friendly visits and they gave me so much support .

Also good to have the flexibility to change things as things come up.

I find their companionship valuable and look forward to them arriving

As a family we simply can't thank you enough and would highly recommend to anyone. Thank you so much.

I have no reservations in recommending this company to anyone who needs extra support and care.

I found my carer to be kind, friendly and very efficient. Nothing was too much trouble, and I looked forward to her visits.

Home Instead have been looking after my mum for some time now, they offer a great service, staff are very friendly and helpful. If you need to add additional time slots they will accommodate. They will do as little or as much as you need in terms of care, or just some companionship if that's all that's required. Would recommend to any one else that has an elderly parent or relative in need of assistance.

We are delighted with the way our lovely carer is relating to us. She is capable and confident in helping my husband to wash and dress and has an excellent manner. I have been learning from her by watching how to coax him to take his medication, clean his teeth etc. Her visits are a delight and I feel she is taking a load off my shoulders.

From the commencement of our involvement with Home Instead, being the initial fact finding phone call, our initial meeting with the Client Experience Lead, the care givers and the Service Review appointment, we have experienced professional, kind people, that gave my brother and myself the piece of mind that we have made the correct decision in having Home Instead involved with the care of our mother.

The other staff are always helpful and organised. Sympathetic to change in the care plan and offers helpful advice. Again, very professional.

Thank you to all members of staff, including the office staff for the service provided.

The 3 carers in the team looking after my husband are all friendly, kind and efficient. Totally reliable and conscientious too. Home Instead organisers and office staff are helpful and cheerful, always willing to arrange additional help and visits if we need them. We are very glad we chose 'Home Instead'.

Home Instead responded quickly to my initial approach, gave clear details of their service, backed up by an introductory visit and good paperwork. Since then office response has been prompt and happy to answer queries. They also check regularly that the service I receive is what I want. My care giver is super. She is prompt, neat and polite. She respects my personal space and my "strange" ways of doing some things, and willingly responds to any tasks I need help with.

Your care staff are simply excellent. Ever ready to help in any way they can. Please can we know who is coming - if you cannot provide a rota (even if there are gaps) please phone so at least we know their name, and if this is their first visit, we are ready to show them around and explain what is to be done. I appreciate they have notes but it is showing where things are to be found.