Review from Chris G (Relative of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience

We have used several care companies and Home Instead were by far the best. Lovely reliable carers who looked after my parents exceptionally well. Thank you Home Instead (Milton Keynes), we are very happy to recommend you.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our lovely and reliable carers provided exceptional support to your parents. It was truly a pleasure for us to be a part of their care journey. Your recommendation means a lot to us, and we remain committed to providing the highest quality of care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience

I have been completely satisfied with Home Instead's approach to caring. Initially, taking time to find out about Mum, her family, her needs, likes and dislikes, past and present interests etc. Most importantly she is treated with dignity and has helped to get her used to someone else helping her as

she was becoming very dependent on me.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

We are delighted to hear about your positive experience with Home Instead Milton Keynes. Our approach to care is centred on understanding the unique needs and preferences of each individual we serve, and we are glad to hear that we were able to do so for your Mum. Ensuring dignity and independence is at the core of our mission, and we are pleased to have helped your Mum adjust to receiving assistance while preserving her independence. Thank you for trusting us with her care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle R (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience

Excellent service that centres on what my mum needs, pairing Mum up with people of similar interests and outlook on life has given my mum back her confidence to go out and engage with the world again. We have both felt fully supported when deciding what works best for us and am immensely grateful for

the kindness and compassion shown at each meeting.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you for sharing your experience with us! We're delighted to hear that our personalised approach has had such a positive impact on your mum's confidence and well-being. Providing support with kindness and compassion is at the heart of what we do and we're grateful for the opportunity to make a difference in your lives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough about Home Instead and the service that they provide. Visiting carers are an absolute credit to the company. Personal, compassionate, understanding. A visit from the carer for my mother is comparable to a visit by a family member. Keep up the good work.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you for your glowing review! We're delighted our Care Professionals have made such a positive impact. Your feedback means the world to us as we strive to maintain the highest standards. We appreciate your support. Warm regards, Home Instead Milton Keynes Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue W (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience

Home Instead provide a wonderful service. My father has recently become virtually bedridden. We have carers in the morning and they have been wonderful, providing a great support for both Mum and Dad. They are friendly, professional and extremely capable. I would not hesitate to recommend Home Instead

to anyone who is seeking support for a loved one.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you so much for taking the time to share your positive experience with Home Instead Milton Keynes. We're glad to hear that our care professionals have been a wonderful support for your parents. Our team values compassionate and professional care, and we appreciate your recommendation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen G (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience

Very kind and courteous staff, attend to mum's needs without complaint, nothing is too much trouble, always willing to adapt the care at very short notice. and I would recommend your services for anyone looking for home care services. Thank you.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

Thank you for taking the time to share your positive experience with our care professionals. We're delighted to hear that our team has been kind, courteous, and adaptable to your mum's needs. Your recommendation means a lot to us, and we're grateful for the trust you've placed in our home care services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie M (Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience

My friend gave me your company name. I am so pleased. Everyone I have met is very professional and friendly. Nothing is too much trouble. My carer has been absolutely amazing and we have laughed together. She has looked after everything so well and made sure that I was safe and not doing too much.
I

will miss her when she goes on the 9th September.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

Thank you for your kind words and for choosing Home Instead Milton Keynes. We truly appreciate your feedback. It's wonderful to hear that your care professional has been amazing, and the fact that you've shared some laughter together speaks to the strong bond that can develop through our care services. If you ever need anything in the future, please don't hesitate to reach out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan R (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience

I was recommended Home Instead by a family friend, who had used them previously and must admit it has been the best recommendation I have ever had. The whole team are friendly and efficient. The carers who have been coming to help with my mum, who lives with me, are some of the nicest most caring people

I have ever met.
I was concerned, at first, as I thought Mum would not like strangers washing her etc. But straight away two members of staff in particular, our carers, felt like friends and put Mum at ease from the first visit.
I cannot recommend Home Instead highly enough, particularly four members of staff, the ones I have had personal contact with.
They have been angels at one of the most difficult times of our lives and certainly made the process as easy as it could have been.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

We are truly grateful for your heartwarming review. It brings us immense joy to know that our team at Home Instead has been able to provide the care and support your mum needed while making her feel comfortable and valued. Your kind words about our dedicated Care Professionals mean the world to us. We are honored to have been a part of your journey during this challenging time and appreciate your trust in us. Thank you for sharing your experience, and please know that we are always here to provide the best care possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E M (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience

Home Instead cared for my mother for 6 and a half years enabling her to stay at home for the last years of her life. The carers were always polite, patient, conscientious, friendly and considerate of her needs. Home Instead was always on hand to answer questions and they liaised with the medical teams.

She was looked after extremely well and I would definitely recommend them to anyone needing care to stay at home.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

Thank you very much for sharing your positive experience with Home Instead. We are grateful for the opportunity to have cared for your mother for over 6 years, allowing her to remain in the comfort of her own home. Our dedicated team of care professionals takes great pride in providing patient, conscientious, and friendly care, always considering the individual needs of our clients. Your recommendation means a lot to us, and we are committed to continuing our mission of providing exceptional home care services. Thank you again for trusting us with your mother's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean W (Friend of Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care given by Home Instead. We were allocated a carer with whom we get on really well as we have shared interests. She is very kind and lets my friend decide what help she needs. We are also regularly contacted by Home Instead to check that we are totally satisfied with everything

which is excellent service.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley S (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Excellent carers. Respectful of clients' property. Would use them again if necessary. Timing excellent. Standards of cleanliness are excellent. Meal presentation encouraged eating. The staff presented themselves well

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

We truly appreciate your positive feedback and are delighted to hear about your excellent experience with our Care Professionals. Our team is dedicated to providing respectful and compassionate care, while also maintaining high standards of cleanliness and professionalism. We're thrilled to have met your expectations in terms of timing, meal presentation, and overall service. Thank you for choosing Home Instead Milton Keynes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victoria Q (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience

I have been really pleased with the service from Home Instead. My mother has dementia, and they have made it possible for her to remain in her own home. The admin side is efficient and reliable, and the carers are kind and very helpful. They also are also well matched to the clients. They update an

app after every visit, which I can view and helps me to keep on top of things as I live far away. I would have no hesitation in recommending them.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

We truly appreciate your thoughtful review! Your words have brightened our day, and we're grateful to know that our services have made a positive difference in your mum’s life. Providing compassionate care and reliable support is our top priority, and we're glad our Care Professionals have been able to create a meaningful connection with your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience

We have been very happy with the care provided and are now able to live independently again thanks to the care and support of the Home Instead. Any problems were sorted out quickly and professionally.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you for taking the time to share your positive experience with Home Instead. We are thrilled to hear that our care and support have helped you regain your independence and that any issues were resolved quickly and professionally. It is our top priority to provide the best possible care for our clients, and we are grateful for the opportunity to have made a positive impact in your life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa H (Daughter-in-law of Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Home Instead have been just wonderful for my mother-in-law. The carers are well-matched and have built trusting relationships. She looks forward to them coming in every day. The regular reviews are great and give an opportunity to discuss things and make changes where necessary. I would recommend Home

Instead for anyone who is looking for a home care service.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead Milton Keynes provides meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Son of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience

Home Instead have provided excellent live-in care for three days a week for our elderly mother since October 2022, following a stroke. Unfortunately, the stroke in 2021 left Mum non-verbal and this means communication can be very tricky. Home Instead rose to the challenge and their carers are patient

and calm, and are cheerful and encouraging to Mum, establishing a relationship with her when she often finds her situation confusing and frustrating. Repeat visits from the same familiar small team of carers reassure Mum and us that they can get straight into the daily routine. Home Instead have been consistently reliable and have never let us down. Our confidence in Home Instead has meant that we have been able to keep Mum in her own home rather than moving her to residential care, where we feel she will be at a significant disadvantage due to her inability to communicate. We have been impressed by the efficient organisation of the admin team, and the reviews carried out in the form of weekly home visits have reassured us that they have Mum’s best interests at heart. We can certainly recommend Home Instead to anyone looking for compassionate and considerate care at home.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary P (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience

I really don't know what we would have done without Home Instead and the wonderful way in which they have cared for first Mum and then later Dad too. Caring from a distance is so difficult but the whole team has made the experience so much easier and both of my parents benefited so much from the wonderful

support they received for a number of years. Everyone from the head office through to each individual carer has been brilliant - so caring and understanding, becoming more than just professional carers but people we could truly rely on to put our parents' needs first. Sadly both our parents are now in residential care but using Home Instead gave them many extra years of independence - I cannot recommend them highly enough!

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead Milton Keynes provides, meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Danny H (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

I'm completely satisfied with the service Home Instead provides without which I could not manage on my own.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David H (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Excellent service. Carers are compassionate, kind, patient and always on time (which is very important for an elderly person). I live in the U.S. and my 97 year-old father resides in Milton Keynes. Living at home (as opposed to in a care home) is very important to my father and simply would not be possible

without the support of Home Instead. Great service overall!

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides, meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C C (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience

I'm so glad to have found the team at Home Instead to provide care for my mother. Mum has very quickly got to know the small team of carers and feels more confident to remain in her own home with their daily visits. It has also given me considerable peace of mind to know I can trust the lovely people

who come to care for her.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John P (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

I write to let you know what an exemplary service Home Instead (Milton Keynes) gave to my 90 year old mother over the past years. Each member of the Home Instead team from the carers to the managers showed a fantastic level of professionalism, compassion and care to Mum over a number of years and if

it had not been for their excellent care and kindness Mum would not have been able to stay in her own home for as long as she did.
Whilst Mum's memory is so challenged now and she finds it difficult to remember anything, my sister and I will always be grateful for the support that Home Instead (Milton Keynes) gave to Mum and for the peace of mind that they consequently gave to us.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead Milton Keynes provides, meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Instead (Milton Keynes)

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in charge