Home Instead (Milton Keynes)

Thank you - all of you.

We find the service very caring and efficient. All the carers are kind and considerate and appear well trained. We particularly like the fact that the same carers attend on a regular basis and are able to build up a positive friendly relationship.

Home Instead has provided a care service that I cannot fault. The organisational/managerial expertise from the office has ensured that my parents have had familiar carers when needed and care has been varied as requested, often at very short notice. The carers have been friendly, well trained, observant, polite and efficient and above all, have shown exceptional practical and emotional support, caring with real concern and developing sympathetic relationships with my parents. Communication with Home Instead has been easy and transparent and all visit reports and care concerns have always been recorded and actioned with great sensitivity and dignity.

We have used Home Instead for about two years now to care for my husband, who has Parkinson's. They have been extremely reliable and helpful, and on the whole, my husband gets on very well with the carers.

Home Instead (Milton Keynes) has provided my mother-in-law with excellent care at home for over eighteen months. This care has enabled her to stay in her own home for as long as possible. The staff have been very patient with her, although her dementia has made this very difficult at times. They have been able to encourage her to do things when she has refused to do them for the family. The notes provided on the app after each visit have enabled us to keep an eye on my mother-in-law and have given us fair warning when problems have been brewing. We could even monitor her while we were abroad on holiday. The office staff have always been helpful and accommodating when we need help or need to make changes.

My mum was looked after for over 2 years by the staff of Home Instead (Milton Keynes). They are fantastic. They looked after my mum as if she was their own mum. The carers and admin staff are truly angels. Nothing more I can say.

Thank you to all at Home Instead.

Home Instead was Dad's home care providers for 5 years up until his death in July 2020. They matched the carer's to his personality and needs extremely well. They were flexible to his changing circumstances and gradual progression of dementia. They worked closely with me and my brother to 'manage' everything, including doctors and hospital appointments, hearing clinic, dentists, specs etc. A wonderful company and care team that often went 'above the call of duty' and helped Dad make it to his 100th birthday!

I chose Home Instead (Milton Keynes) for morning and evening care for my Mum (now 98, still living alone) after much research. I didn’t want carers turning up any time from 6 pm trying to persuade my Mum to go to bed (I know she would refuse), or, indeed, a carer who needed to be in and out within 20 minutes leaving Mum confused. I wanted to be able to stipulate a reasonable bedtime slot and be satisfied that Mum had the opportunity of a social visit too. With Home Instead, I have just that. The consistent timing for the one hour (minimum) visit in the morning and evening is great. Having a small team of regular ladies helps with Mum’s dementia, and it means they all know her (and her foibles) well. They join in with her singing, help her with her Wordsearch puzzles and they have a good laugh together, a real social visit as well as a caring visit. Just brilliant! Mum, who adamantly didn’t want carers, is enjoying the services of Home Instead as much as I am! I love the immediate access to visit notes too.

Right from the beginning of Mum's visits, we were pleasantly surprised at how well the ladies fitted in and how well Mum adapted. Mum struggles with motivation, and her ladies encourage her to try to eat, but without bullying, ultimately it is still Mums choice. Thank you all for your commitment and dedication.

It would be remiss of me not to mention the management team and the way they manage to juggle the sudden problems that inevitably arise in such an undertaking. They too are to be applauded.

Over the past three years, my grandad received fantastic companionship and personal care from all carers from Home Instead. The team also provided amazing support and assistance to myself and my wife enabling us to have respite and peace of mind whilst we were both at work. I cannot recommend Home Instead highly enough to anyone. Thank you to everyone there for my grandad's final years.

Home Instead in Milton Keynes has been providing care for my father for 15-months. During this time, his care needs have increased from five visits a week to four visits per day. Our care coordinator has been amazing and accommodated all of our requests quickly and with such understanding. My father has a team of carers who have taken the time to get to know him, act professionally at all times, manage the bad days along with the good and always turn up with a smile on their faces. As a family, we are very grateful for the support we receive from our care coordinator and her team.

This agency's workers provide a very high standard of care to my elderly mother who has vascular dementia. They go beyond their defined tasks. They use their initiative and do lots of little extra's. My partner and I often find that jobs we thought we would have to do have already been done. Furthermore, the staff that visit my mother provide her with reassurance and companionship both of which are very important as she does not go out. The administrative and organisational side of the business is also very professional. Having experienced the reverse with a previous agency, I find this a great support to me as a carer for my mother. The app is also a great help as I can keep an eye on what is happening to mum even when I am away.

I am very happy with the care my husband receives from our dedicated team of ladies. Each one is so caring and make him laugh. They help me as well.

I have always found Home Instead to give absolutely excellent service. Their visitors have always been friendly and helpful in the extreme, as had the admin when they have contacted me. I can thoroughly recommend them.

We have been very happy with the care given to my husband. All staff are friendly and helpful.

Our service agreement with Home Instead was for the provision of specialised care, which was delivered to plan with invoices provided on a regular, monthly basis. We would not hesitate to recommend this care provider.

We first employed the above company after we had to leave Nottingham and move to Milton Keynes after my wife had a severe stroke. From the outset, they helped my wife to help herself, bearing in mind she was paralysed on the right side and had lost her speech. She always looked forward to them coming when she had to have help three times a day due to a further illness the response from the company was quite extraordinary from two persons per day to six persons per day, was arranged overnight. Excellent service was provided by all the personnel at Home Instead.

I can't tell you how wonderful the care has been to my mother. Kind, caring, patient and supportive. Nothing was too much trouble. A huge thank you to my mother's main carer. She was there from the beginning to the end, even putting herself out by attending my mother's funeral. Also, the lady who organised all Mum's visits. A fantastic team!