Review from Patricia W (Client) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience

I had a review on Monday 29th of November, very positive meeting. I was able to sort my times out for after Christmas. My care is now entirely in my hands which is good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June K (Daughter of Client) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

We were very satisfied with the service provided; they are professional, caring people, very respectful and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

The brochure is somewhat misleading. I asked Home Instead for assistance feeling that if I needed more personal or dementia care in the future it would be good to have that under the same umbrella as home help services. I struggle with ironing, changing bed linen, and organising cupboards and wardrobes.

One staff member said she wasn't a cleaner but a carer, another wasn't supposed to bend or stoop very much. I gave up after that. Whilst the staff were pleasant as I didn't need personal or dementia care services I feel rather let down.

Reply from Susan Prosky, Owner at Home Instead (Milton Keynes)

Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. Please know that your situation was an exception. As you can see from our other reviews, we take pride in our work and are known for caring deeply about our clients.

Please feel free to reach out to our office with any further comments, concerns, or suggestions you wish to share.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan W (Daughter of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience

We have been very impressed with the service provided to our dad - especially in his final weeks. They were always encouraging, cheerful and supportive. They made a difference - in a positive way. In his final days, nothing was too much trouble, they certainly went the extra mile. Their help came at

the right time for our mum and she was so grateful for everything they did.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Wife of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

Carers have been very kind and efficient, always on time and very helpful. My husband looks forward to the chats he has with them as he is housebound and sees very few people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela A (Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Overall very good and supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald H (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

First contact was in early 2017 when my late wife was ill - followed by myself from April 2018. A good relationship has resembled. Management respects my wishes to avoid any change of my two care ladies who are now good friends. Costs are high but it is good value for money spent - how about a discount

for long-standing customers!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn H (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience

All the caregivers were wonderful. They were very caring of mum and looked after her so well. Mum enjoyed all the company and trips out with them all. Although they were hampered by Covid restriction. The Milton Keynes office were also very approachable and supportive when we needed to tweak hours to

ensure mum never felt lonely. I would not hesitate in recommending their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil M (Son-in-law of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience

This is an agency that we would use again without question - the staff, the management team, the ethos is all extremely professional.
Home Instead looked after my mother-in-law from 2013 (when she had to be persuaded that care visits were becoming necessary!) right through to her recent palliative

care at home, where she passed away aged 100.
During this time her caregivers became her friends and she looked upon them as though they were part of her family. The company’s policy is to match caregivers to the client carefully and to minimise the number of different faces the client sees. This worked extremely well with my mother-in-law, who despite her age still had an active mind and interests. She also liked things done her own way and they were very comfortable working along with her.
The last year or so became quite hard work, but the managers and carers were always prepared to adapt to her changing care needs with a very can-do attitude.
Thank you - all of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin L (Client) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

We find the service very caring and efficient. All the carers are kind and considerate and appear well trained. We particularly like the fact that the same carers attend on a regular basis and are able to build up a positive friendly relationship.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G R (Daughter of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead has provided a care service that I cannot fault. The organisational/managerial expertise from the office has ensured that my parents have had familiar carers when needed and care has been varied as requested, often at very short notice. The carers have been friendly, well trained, observant,

polite and efficient and above all, have shown exceptional practical and emotional support, caring with real concern and developing sympathetic relationships with my parents. Communication with Home Instead has been easy and transparent and all visit reports and care concerns have always been recorded and actioned with great sensitivity and dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary D (Wife of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

We have used Home Instead for about two years now to care for my husband, who has Parkinson's. They have been extremely reliable and helpful, and on the whole, my husband gets on very well with the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley B (Daughter-in-law of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

Home Instead (Milton Keynes) has provided my mother-in-law with excellent care at home for over eighteen months. This care has enabled her to stay in her own home for as long as possible. The staff have been very patient with her, although her dementia has made this very difficult at times. They have

been able to encourage her to do things when she has refused to do them for the family. The notes provided on the app after each visit have enabled us to keep an eye on my mother-in-law and have given us fair warning when problems have been brewing. We could even monitor her while we were abroad on holiday. The office staff have always been helpful and accommodating when we need help or need to make changes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eamonn Y (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience

My mum was looked after for over 2 years by the staff of Home Instead (Milton Keynes). They are fantastic. They looked after my mum as if she was their own mum. The carers and admin staff are truly angels. Nothing more I can say.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew W (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Home Instead (Milton Keynes) looked after my mum from 2013 until her passing in January 2021. Mum had a stroke in 2010 which subsequently resulted in a diagnosis of dementia. Mum had expressed a life-long wish to continue living at home in her retirement. A medical professional recommended Home Instead

in 2013 by saying that Home Instead could support both mum and me to continue to live our lives as normally as possible. As a single person with no knowledge of how to care for a loved one with a memory condition, it was a daunting prospect at first.
Over the years, as mum's condition slowly progressed, I can only describe the help that we got from the Home Instead team as like having your most trusted friend or family member alongside you, giving their very best and guiding you to give your best, to your loved one. They gave mum a happy, dignified and meaningful life so that mum was never defined by her illness which we just called her 'wonky memory'.
Thank you to all at Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martyn (Son of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience

Home Instead was Dad's home care providers for 5 years up until his death in July 2020. They matched the carer's to his personality and needs extremely well. They were flexible to his changing circumstances and gradual progression of dementia. They worked closely with me and my brother to 'manage' everything,

including doctors and hospital appointments, hearing clinic, dentists, specs etc. A wonderful company and care team that often went 'above the call of duty' and helped Dad make it to his 100th birthday!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela E (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience

I chose Home Instead (Milton Keynes) for morning and evening care for my Mum (now 98, still living alone) after much research. I didn’t want carers turning up any time from 6 pm trying to persuade my Mum to go to bed (I know she would refuse), or, indeed, a carer who needed to be in and out within 20

minutes leaving Mum confused. I wanted to be able to stipulate a reasonable bedtime slot and be satisfied that Mum had the opportunity of a social visit too. With Home Instead, I have just that. The consistent timing for the one hour (minimum) visit in the morning and evening is great. Having a small team of regular ladies helps with Mum’s dementia, and it means they all know her (and her foibles) well. They join in with her singing, help her with her Wordsearch puzzles and they have a good laugh together, a real social visit as well as a caring visit. Just brilliant! Mum, who adamantly didn’t want carers, is enjoying the services of Home Instead as much as I am! I love the immediate access to visit notes too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

Right from the beginning of Mum's visits, we were pleasantly surprised at how well the ladies fitted in and how well Mum adapted. Mum struggles with motivation, and her ladies encourage her to try to eat, but without bullying, ultimately it is still Mums choice. Thank you all for your commitment and

dedication.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael S (Husband of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience

In June 2020 I finally realised that I could no longer look after my wife un-aided. My salvation came when I chose Home Instead to provide the care I knew I was unable to provide. The team I have are fantastic. My wife definitely did not want anyone's help, but their friendly, understanding and professional

patience, has won her round. What I did not expect was the almost immediate release of the stress problems I had been suffering from or the way I was suddenly free of the one household task I hated, the ironing.
I will never be able to thank the team sufficiently for their cheerful, capable and above all dedicated approach to the tasks they perform and their insistence on making sure that I am also 'cared' for. The chat and banter are a tonic in themselves.
It would be remiss of me not to mention the management team and the way they manage to juggle the sudden problems that inevitably arise in such an undertaking. They too are to be applauded.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Grandson of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

Over the past three years, my grandad received fantastic companionship and personal care from all carers from Home Instead. The team also provided amazing support and assistance to myself and my wife enabling us to have respite and peace of mind whilst we were both at work. I cannot recommend Home Instead

highly enough to anyone. Thank you to everyone there for my grandad's final years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Instead (Milton Keynes)

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in charge