Home Instead (Milton Keynes)

I first had Home Instead in December 2021. I was very unwell at that time. I moved house and carers from March 2022. I have always appreciated the care and understanding I have been given. The carers have always been cheerful, always on time been very helpful as I have recovered. They have become friends as we got to know each other.

We have been with Home Instead for almost two years now and we constantly receive fantastic care and support from the team. They are very flexible ensuring that the right help is needed as circumstances change. The carers really do care for my mum and the front line team is backed up by a very helpful and knowledgeable administration team. I would highly recommend.

A great team!

The Milton Keynes Home Instead are a wonderful caring team. I never had any worries regarding the care that was supplied and their reliability was even there during a pandemic. Problems were sorted and acted upon very quickly. You won't regret using Home Instead to care for someone you love.

Very professional and very caring. Really impressed with the level of care my mother formed very positive relationships with the carers who gave her the support she needed in order to allow her to continue living a semi-independent life. Home instead kept us informed of developments and issues surrounding my mother's deteriorating health. When my mother eventually required 24-hour residential care, such was the friendship bond with her carers, that she was visited by them in her care home.

We would thoroughly recommend Home Instead. From the very first meeting with Home Instead, we would tell that this was the right company for us. Their professionalism and caring approach to us and our Mum was just wonderful. The caring team were excellent and very adaptable to our ongoing needs. Sadly we had to terminate our contract as our Mum had a fall and is now in a care home. The cancellation process was also handled with sympathy and care - we can't thank you all enough for all your support.

I would highly recommend Home Instead.

My Mum who is 98 is very independent and stays in her own home, at her age assistance and companionship is a key thing, two years ago at the start of the pandemic and after taking advice from her medical centre we chose Home Instead to provide this care. It has been a great success for her with the carers she has coming to her home very reliable and sensitive to her needs. The issues with the pandemic continue for her but dialogue with her carers and their supervisor allows us to tweak the care as required.

I can thoroughly recommend the service that Home Instead provided for my mum. Thanks to the work of these professionals mum was able to stay independent and in her own home for as long as she possibly could. I knew that when the caregivers called in to visit Mum, I could relax and it eased the worry of would Mum be lonely that day or has she eaten, got up okay etc. The little walks they used to take Mum on also meant she was getting some fresh air and building up her mobility again. I am really thankful to the team for supporting Mum and if you are in need of a little support I can't recommend Home Instead enough.

Everything worked as planned.

I have been a full-time carer for my mum since February 2021 following her suddenly becoming very ill and subsequently being diagnosed with late-stage ovarian cancer. I moved in with Mum straight away and by June 2021. I was really struggling with my mental health, having had no real respite during that time. That's when I contacted Home Instead (Milton Keynes). From the beginning, Mum and I felt comfortable with the team. We just needed someone to pop in for a few hours every other weekend so I could have a proper break. The caregivers that have dealt with Mum since June 2021 have all been so lovely and kind. Home Instead also took care to limit the number of caregivers so Mum was seeing familiar faces each fortnight. The care provided has been a lifesaver to Mum and me during this incredibly difficult time for us and our family. I highly recommend Home Instead (Milton Keynes).

This has been the most intense and difficult period of my life, and Home Instead (Milton Keynes) got me through it. I highly recommend them.

I had a review on Monday 29th of November, very positive meeting. I was able to sort my times out for after Christmas. My care is now entirely in my hands which is good.

We were very satisfied with the service provided; they are professional, caring people, very respectful and efficient.

The brochure is somewhat misleading. I asked Home Instead for assistance feeling that if I needed more personal or dementia care in the future it would be good to have that under the same umbrella as home help services. I struggle with ironing, changing bed linen, and organising cupboards and wardrobes. One staff member said she wasn't a cleaner but a carer, another wasn't supposed to bend or stoop very much. I gave up after that. Whilst the staff were pleasant as I didn't need personal or dementia care services I feel rather let down.

We have been very impressed with the service provided to our dad - especially in his final weeks. They were always encouraging, cheerful and supportive. They made a difference - in a positive way. In his final days, nothing was too much trouble, they certainly went the extra mile. Their help came at the right time for our mum and she was so grateful for everything they did.

Carers have been very kind and efficient, always on time and very helpful. My husband looks forward to the chats he has with them as he is housebound and sees very few people.

Overall very good and supportive.

First contact was in early 2017 when my late wife was ill - followed by myself from April 2018. A good relationship has resembled. Management respects my wishes to avoid any change of my two care ladies who are now good friends. Costs are high but it is good value for money spent - how about a discount for long-standing customers!

All the caregivers were wonderful. They were very caring of mum and looked after her so well. Mum enjoyed all the company and trips out with them all. Although they were hampered by Covid restriction. The Milton Keynes office were also very approachable and supportive when we needed to tweak hours to ensure mum never felt lonely. I would not hesitate in recommending their service.