Home Instead (Milton Keynes)

Thank you so much for your help, can highly recommend.

We engaged Home Instead to help Mum after she came out from hospital and needed help with independent living. The staff have been 100% helpful at all times and we are very pleased at how well the service is working. Mum enjoys the company and we feel Mum has lovely staff looking out for her. It’s been the best decision to have Home Instead.

I didn't want to get carers in for Mum; I thought I could do it all. But as Mum's needs increased, we decided to look around. I found Home Instead and another company; I contacted both, and Home Instead stood out by a mile as a professional, caring company that I felt was right for my mum. They started in February 2022, and we've never looked back. They are a God send. My mum loves them; she has amazing carers who she has built a lovely relationship with. I get respite while they are there, and it totally feels like we care for my mum as a team. Home Instead do regular checks to make sure all is going well and that the care package is still suitable for Mum's needs. There's always a lovely response if you phone the office, and nothing is too much for them. I would wholeheartedly recommend Home Instead. Oh, did I mention the app? Amazing. I can see everything about the visit on the app, which makes my time away from Mum worry-free.

I first had Home Instead in December 2021. I was very unwell at that time. I moved house and carers from March 2022. I have always appreciated the care and understanding I have been given. The carers have always been cheerful, always on time been very helpful as I have recovered. They have become friends as we got to know each other.

We have been with Home Instead for almost two years now and we constantly receive fantastic care and support from the team. They are very flexible ensuring that the right help is needed as circumstances change. The carers really do care for my mum and the front line team is backed up by a very helpful and knowledgeable administration team. I would highly recommend.

A great team!

The Milton Keynes Home Instead are a wonderful caring team. I never had any worries regarding the care that was supplied and their reliability was even there during a pandemic. Problems were sorted and acted upon very quickly. You won't regret using Home Instead to care for someone you love.

Very professional and very caring. Really impressed with the level of care my mother formed very positive relationships with the carers who gave her the support she needed in order to allow her to continue living a semi-independent life. Home instead kept us informed of developments and issues surrounding my mother's deteriorating health. When my mother eventually required 24-hour residential care, such was the friendship bond with her carers, that she was visited by them in her care home.

We would thoroughly recommend Home Instead. From the very first meeting with Home Instead, we would tell that this was the right company for us. Their professionalism and caring approach to us and our Mum was just wonderful. The caring team were excellent and very adaptable to our ongoing needs. Sadly we had to terminate our contract as our Mum had a fall and is now in a care home. The cancellation process was also handled with sympathy and care - we can't thank you all enough for all your support.

I would highly recommend Home Instead.

My Mum who is 98 is very independent and stays in her own home, at her age assistance and companionship is a key thing, two years ago at the start of the pandemic and after taking advice from her medical centre we chose Home Instead to provide this care. It has been a great success for her with the carers she has coming to her home very reliable and sensitive to her needs. The issues with the pandemic continue for her but dialogue with her carers and their supervisor allows us to tweak the care as required.

I can thoroughly recommend the service that Home Instead provided for my mum. Thanks to the work of these professionals mum was able to stay independent and in her own home for as long as she possibly could. I knew that when the caregivers called in to visit Mum, I could relax and it eased the worry of would Mum be lonely that day or has she eaten, got up okay etc. The little walks they used to take Mum on also meant she was getting some fresh air and building up her mobility again. I am really thankful to the team for supporting Mum and if you are in need of a little support I can't recommend Home Instead enough.

Everything worked as planned.

I have been a full-time carer for my mum since February 2021 following her suddenly becoming very ill and subsequently being diagnosed with late-stage ovarian cancer. I moved in with Mum straight away and by June 2021. I was really struggling with my mental health, having had no real respite during that time. That's when I contacted Home Instead (Milton Keynes). From the beginning, Mum and I felt comfortable with the team. We just needed someone to pop in for a few hours every other weekend so I could have a proper break. The caregivers that have dealt with Mum since June 2021 have all been so lovely and kind. Home Instead also took care to limit the number of caregivers so Mum was seeing familiar faces each fortnight. The care provided has been a lifesaver to Mum and me during this incredibly difficult time for us and our family. I highly recommend Home Instead (Milton Keynes).

This has been the most intense and difficult period of my life, and Home Instead (Milton Keynes) got me through it. I highly recommend them.

I had a review on Monday 29th of November, very positive meeting. I was able to sort my times out for after Christmas. My care is now entirely in my hands which is good.

We were very satisfied with the service provided; they are professional, caring people, very respectful and efficient.

The brochure is somewhat misleading. I asked Home Instead for assistance feeling that if I needed more personal or dementia care in the future it would be good to have that under the same umbrella as home help services. I struggle with ironing, changing bed linen, and organising cupboards and wardrobes. One staff member said she wasn't a cleaner but a carer, another wasn't supposed to bend or stoop very much. I gave up after that. Whilst the staff were pleasant as I didn't need personal or dementia care services I feel rather let down.

We have been very impressed with the service provided to our dad - especially in his final weeks. They were always encouraging, cheerful and supportive. They made a difference - in a positive way. In his final days, nothing was too much trouble, they certainly went the extra mile. Their help came at the right time for our mum and she was so grateful for everything they did.

Carers have been very kind and efficient, always on time and very helpful. My husband looks forward to the chats he has with them as he is housebound and sees very few people.