Home Instead (Milton Keynes)

Home Instead cared for my mother for 6 and a half years enabling her to stay at home for the last years of her life. The carers were always polite, patient, conscientious, friendly and considerate of her needs. Home Instead was always on hand to answer questions and they liaised with the medical teams. She was looked after extremely well and I would definitely recommend them to anyone needing care to stay at home.

We are very happy with the care given by Home Instead. We were allocated a carer with whom we get on really well as we have shared interests. She is very kind and lets my friend decide what help she needs. We are also regularly contacted by Home Instead to check that we are totally satisfied with everything which is excellent service.

Excellent carers. Respectful of clients' property. Would use them again if necessary. Timing excellent. Standards of cleanliness are excellent. Meal presentation encouraged eating. The staff presented themselves well

I have been really pleased with the service from Home Instead. My mother has dementia, and they have made it possible for her to remain in her own home. The admin side is efficient and reliable, and the carers are kind and very helpful. They also are also well matched to the clients. They update an app after every visit, which I can view and helps me to keep on top of things as I live far away. I would have no hesitation in recommending them.

We have been very happy with the care provided and are now able to live independently again thanks to the care and support of the Home Instead. Any problems were sorted out quickly and professionally.

Home Instead have been just wonderful for my mother-in-law. The carers are well-matched and have built trusting relationships. She looks forward to them coming in every day. The regular reviews are great and give an opportunity to discuss things and make changes where necessary. I would recommend Home Instead for anyone who is looking for a home care service.

Home Instead have provided excellent live-in care for three days a week for our elderly mother since October 2022, following a stroke. Unfortunately, the stroke in 2021 left Mum non-verbal and this means communication can be very tricky. Home Instead rose to the challenge and their carers are patient and calm, and are cheerful and encouraging to Mum, establishing a relationship with her when she often finds her situation confusing and frustrating. Repeat visits from the same familiar small team of carers reassure Mum and us that they can get straight into the daily routine. Home Instead have been consistently reliable and have never let us down. Our confidence in Home Instead has meant that we have been able to keep Mum in her own home rather than moving her to residential care, where we feel she will be at a significant disadvantage due to her inability to communicate. We have been impressed by the efficient organisation of the admin team, and the reviews carried out in the form of weekly home visits have reassured us that they have Mum’s best interests at heart. We can certainly recommend Home Instead to anyone looking for compassionate and considerate care at home.

I really don't know what we would have done without Home Instead and the wonderful way in which they have cared for first Mum and then later Dad too. Caring from a distance is so difficult but the whole team has made the experience so much easier and both of my parents benefited so much from the wonderful support they received for a number of years. Everyone from the head office through to each individual carer has been brilliant - so caring and understanding, becoming more than just professional carers but people we could truly rely on to put our parents' needs first. Sadly both our parents are now in residential care but using Home Instead gave them many extra years of independence - I cannot recommend them highly enough!

I'm completely satisfied with the service Home Instead provides without which I could not manage on my own.

Excellent service. Carers are compassionate, kind, patient and always on time (which is very important for an elderly person). I live in the U.S. and my 97 year-old father resides in Milton Keynes. Living at home (as opposed to in a care home) is very important to my father and simply would not be possible without the support of Home Instead. Great service overall!

I'm so glad to have found the team at Home Instead to provide care for my mother. Mum has very quickly got to know the small team of carers and feels more confident to remain in her own home with their daily visits. It has also given me considerable peace of mind to know I can trust the lovely people who come to care for her.

Whilst Mum's memory is so challenged now and she finds it difficult to remember anything, my sister and I will always be grateful for the support that Home Instead (Milton Keynes) gave to Mum and for the peace of mind that they consequently gave to us.

Thank you, team.

We started using Home Instead for my 90-year-old mother in September 2022 and have been delighted with the service ever since. The carers are outstanding and have made a real difference to my mum's quality of life, not to mention mine. Over the summer, Mum was quite poorly and mostly bedridden, but today she is up and about, even venturing outside for short walks in her patio garden. Everyone has commented on how much better and brighter she looks, and this is all down to the encouragement, friendship, care and support Home Instead staff offer. Whilst some of the Home Instead infrastructure, IT systems and regulations can be a bit confusing at times, you know you're in capable hands, and the whole organisation is very efficient and well-run. I would have no hesitation in recommending Home Instead to anyone looking for an alternative to residential care; it really is a gold-standard service.

My mother is 92 years and fairly frail but really switched on most of the time. Four different Carers support her with three visits a day and they have proved to be amazing people. We could not be happier with their dedication to supporting Mum in a super friendly manner. They are bright bubbly and Mum basically perceives them as friends who help her! Nothing seems to be too much trouble, and this is really appreciated. In addition, the office staff are tops to deal with and any request is acted on in a speedy manner, thanks ladies! This is a life changing experience for Mum!

My parents began their journey with Home Instead when both in their late 80s. My mother's mobility problems meant she needed help with household tasks, some of which my father struggled with. Although very proud and private individuals, my parents accepted the carers who soon put them at ease, and over time became like members of an extended family. Especially as my parents' health and strength slowly declined over seven years, and they relied on the carers more and more for personal care too. The company take the trouble to match clients and caregivers, and even through Covid introduced any new carer before they joined the team, and reviewed the provision regularly. I can't praise the team highly enough for their flexible approach as my parents each approached the end of their lives - and how much positive difference they made to all of us. I was able to be a daughter not a carer. The care was of the very highest standard and was care in all senses of the word. Recommended unreservedly.

Home Instead provided care for my wife two mornings a week from December 2019. The Carers quickly established a good rapport with my wife and she regarded them as friends. Carers arrived on time always gave my wife the time needed to provide for her needs. A wellbeing check was carried out at each visit and any causes for concern were immediately communicated to me. Home Instead carried out regular reviews to ensure that the care provided was appropriate to my wife's needs. The administration team were helpful at all times. I would recommend Home Instead to anyone looking for a professional yet friendly care team to support their needs.

Thank you so much for your help, can highly recommend.

We engaged Home Instead to help Mum after she came out from hospital and needed help with independent living. The staff have been 100% helpful at all times and we are very pleased at how well the service is working. Mum enjoys the company and we feel Mum has lovely staff looking out for her. It’s been the best decision to have Home Instead.

I didn't want to get carers in for Mum; I thought I could do it all. But as Mum's needs increased, we decided to look around. I found Home Instead and another company; I contacted both, and Home Instead stood out by a mile as a professional, caring company that I felt was right for my mum. They started in February 2022, and we've never looked back. They are a God send. My mum loves them; she has amazing carers who she has built a lovely relationship with. I get respite while they are there, and it totally feels like we care for my mum as a team. Home Instead do regular checks to make sure all is going well and that the care package is still suitable for Mum's needs. There's always a lovely response if you phone the office, and nothing is too much for them. I would wholeheartedly recommend Home Instead. Oh, did I mention the app? Amazing. I can see everything about the visit on the app, which makes my time away from Mum worry-free.