Home Instead (Milton Keynes)

Global House, Vincent Avenue, Crownhill, Milton Keynes MK8 0AB
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9.9 120 Reviews
  • Home Instead (Milton Keynes), Milton Keynes
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and safely in their own homes.

What sets Home Instead apart is its dedicated team of Care Professionals. Chosen not only for their professional expertise but also for their empathetic and mature approach, they are committed to delivering a superior quality of care. The unique approach ensures that each visit lasts a minimum of one hour, guaranteeing ample time for comprehensive assistance and genuine companionship.

They understand the significance of personalised connections. The meticulous matching process pairs clients with compatible Care Professionals who make regular visits. Through consistent and meaningful interactions, strong bonds of trust and friendship naturally evolve, enriching lives in countless ways.

They go beyond conventional care by embracing the essence of companionship. Light housework, assistance with dressing, and personal care are seamlessly woven into their services. Home Instead envisions a world where individuals not only receive the support they require but also relish every instant, living life to the fullest.

Experience the Home Instead difference—where compassion, companionship and quality care thrive, creating enriched lives within the comfort of home.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £39.50
  • Weekly Live-in Care Fees: from £1890

bespoke package prices available on request.

These prices are only a guideline, please contact Home Instead (Milton Keynes) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Marquiss (General Manager)

Home Instead (Milton Keynes) Reviews (120)

Total of 120, showing 41-60
9.9

Home Instead (Milton Keynes) has a Review Score of 9.9 (9.891) out of 10, based on 29 reviews in the last 2 years. Over all time Home Instead (Milton Keynes) has 120 reviews.

Overall Experience

  • 111
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Date Published

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Review from K G (Son of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been supporting my mother, who is 92 and suffers from dementia, for over a year now, and we are delighted with the care and help they provide, with regular carers who are reliable and really do care. Helps put my mind at rest that she is receiving top-quality care.
Thank you, team.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead provides meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

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Review from J P (Daughter of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead for my 90-year-old mother in September 2022 and have been delighted with the service ever since. The carers are outstanding and have made a real difference to my mum's quality of life, not to mention mine. Over the summer, Mum was quite poorly and mostly bedridden, but
today she is up and about, even venturing outside for short walks in her patio garden. Everyone has commented on how much better and brighter she looks, and this is all down to the encouragement, friendship, care and support Home Instead staff offer. Whilst some of the Home Instead infrastructure, IT systems and regulations can be a bit confusing at times, you know you're in capable hands, and the whole organisation is very efficient and well-run. I would have no hesitation in recommending Home Instead to anyone looking for an alternative to residential care; it really is a gold-standard service.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead provides meet the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

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Review from Derek P (Son of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 92 years and fairly frail but really switched on most of the time. Four different Carers support her with three visits a day and they have proved to be amazing people. We could not be happier with their dedication to supporting Mum in a super friendly manner. They are bright bubbly and
Mum basically perceives them as friends who help her! Nothing seems to be too much trouble, and this is really appreciated. In addition, the office staff are tops to deal with and any request is acted on in a speedy manner, thanks ladies! This is a life changing experience for Mum!

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and families. We pride ourselves on having the time to care as well as building relationships.

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Management

Treated with Dignity

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Review from B T (Daughter of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents began their journey with Home Instead when both in their late 80s. My mother's mobility problems meant she needed help with household tasks, some of which my father struggled with. Although very proud and private individuals, my parents accepted the carers who soon put them at ease, and over
time became like members of an extended family. Especially as my parents' health and strength slowly declined over seven years, and they relied on the carers more and more for personal care too. The company take the trouble to match clients and caregivers, and even through Covid introduced any new carer before they joined the team, and reviewed the provision regularly. I can't praise the team highly enough for their flexible approach as my parents each approached the end of their lives - and how much positive difference they made to all of us. I was able to be a daughter not a carer. The care was of the very highest standard and was care in all senses of the word. Recommended unreservedly.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith B (Husband of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my wife two mornings a week from December 2019. The Carers quickly established a good rapport with my wife and she regarded them as friends. Carers arrived on time always gave my wife the time needed to provide for her needs. A wellbeing check was carried out at each visit
and any causes for concern were immediately communicated to me. Home Instead carried out regular reviews to ensure that the care provided was appropriate to my wife's needs. The administration team were helpful at all times. I would recommend Home Instead to anyone looking for a professional yet friendly care team to support their needs.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are very pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

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Management

Treated with Dignity

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Review from C C (Daughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers with Home Instead [Milton Keynes] since well before Covid, taking her shopping for food, taking her to hospital appointments, light cleaning but so much more. They have been kind, caring, reliable, proactive, and helpful in so many ways, and have meant that Mum could live independently.
We have changed the pattern of calls quite often to suit Mum, and each time the office has been happy to consider and adjust, with no problems.
Over the years, Mum has made some really good friends with the carers, and we are sad to leave but she now needs residential care.
Thank you so much for your help, can highly recommend.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are very pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Belinda B (Daughter of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead to help Mum after she came out from hospital and needed help with independent living. The staff have been 100% helpful at all times and we are very pleased at how well the service is working. Mum enjoys the company and we feel Mum has lovely staff looking out for her. It’s been
the best decision to have Home Instead.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah S (Daughter of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want to get carers in for Mum; I thought I could do it all. But as Mum's needs increased, we decided to look around. I found Home Instead and another company; I contacted both, and Home Instead stood out by a mile as a professional, caring company that I felt was right for my mum. They started
in February 2022, and we've never looked back. They are a God send. My mum loves them; she has amazing carers who she has built a lovely relationship with. I get respite while they are there, and it totally feels like we care for my mum as a team. Home Instead do regular checks to make sure all is going well and that the care package is still suitable for Mum's needs. There's always a lovely response if you phone the office, and nothing is too much for them. I would wholeheartedly recommend Home Instead. Oh, did I mention the app? Amazing. I can see everything about the visit on the app, which makes my time away from Mum worry-free.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are very pleased to hear that the care and service that Home Instead (Milton Keynes) provides meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M A (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first had Home Instead in December 2021. I was very unwell at that time. I moved house and carers from March 2022. I have always appreciated the care and understanding I have been given. The carers have always been cheerful, always on time been very helpful as I have recovered. They have become friends
as we got to know each other.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.
We also pride ourselves on recruiting the right people for your family members and provide our care staff with the highest standard of training and support.

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Review from Duncan M (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Home Instead for almost two years now and we constantly receive fantastic care and support from the team. They are very flexible ensuring that the right help is needed as circumstances change. The carers really do care for my mum and the front line team is backed up by a very helpful
and knowledgeable administration team. I would highly recommend.

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Review from Caroline B (Daughter-in-law of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and support over the four years that we have used them!
Very caring to my mother in law, understanding and support for the family.
Always happy to be flexible when we needed extra help.
A great team!

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Friend of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Milton Keynes Home Instead are a wonderful caring team. I never had any worries regarding the care that was supplied and their reliability was even there during a pandemic. Problems were sorted and acted upon very quickly. You won't regret using Home Instead to care for someone you love.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships. We also strive to recruit the right care staff for your family members by providing them with a high standard of training and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R A (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and very caring. Really impressed with the level of care my mother formed very positive relationships with the carers who gave her the support she needed in order to allow her to continue living a semi-independent life. Home instead kept us informed of developments and issues surrounding
my mother's deteriorating health. When my mother eventually required 24-hour residential care, such was the friendship bond with her carers, that she was visited by them in her care home.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maxine S (Son of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would thoroughly recommend Home Instead. From the very first meeting with Home Instead, we would tell that this was the right company for us. Their professionalism and caring approach to us and our Mum was just wonderful. The caring team were excellent and very adaptable to our ongoing needs. Sadly
we had to terminate our contract as our Mum had a fall and is now in a care home. The cancellation process was also handled with sympathy and care - we can't thank you all enough for all your support.

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Review from Ann C (Partner of Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual and polite. They treat my partner with dignity and persuade him to get out of bed and shower. Which he will not do for me.
I would highly recommend Home Instead.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships. We also pride ourselves on recruiting the right people for your families’ members and providing them with the highest standard of training and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David N (Son of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who is 98 is very independent and stays in her own home, at her age assistance and companionship is a key thing, two years ago at the start of the pandemic and after taking advice from her medical centre we chose Home Instead to provide this care. It has been a great success for her with the
carers she has coming to her home very reliable and sensitive to her needs. The issues with the pandemic continue for her but dialogue with her carers and their supervisor allows us to tweak the care as required.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend the service that Home Instead provided for my mum. Thanks to the work of these professionals mum was able to stay independent and in her own home for as long as she possibly could. I knew that when the caregivers called in to visit Mum, I could relax and it eased the worry
of would Mum be lonely that day or has she eaten, got up okay etc. The little walks they used to take Mum on also meant she was getting some fresh air and building up her mobility again. I am really thankful to the team for supporting Mum and if you are in need of a little support I can't recommend Home Instead enough.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring company.
Everything worked as planned.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Corinna V (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a full-time carer for my mum since February 2021 following her suddenly becoming very ill and subsequently being diagnosed with late-stage ovarian cancer. I moved in with Mum straight away and by June 2021. I was really struggling with my mental health, having had no real respite during
that time. That's when I contacted Home Instead (Milton Keynes). From the beginning, Mum and I felt comfortable with the team. We just needed someone to pop in for a few hours every other weekend so I could have a proper break. The caregivers that have dealt with Mum since June 2021 have all been so lovely and kind. Home Instead also took care to limit the number of caregivers so Mum was seeing familiar faces each fortnight. The care provided has been a lifesaver to Mum and me during this incredibly difficult time for us and our family. I highly recommend Home Instead (Milton Keynes).

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan O (Wife of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has young-onset Alzheimer’s. Home Instead (Milton Keynes) provided companionship visits, initially one afternoon a week for two hours. The caregivers are carefully matched and share similar interests to him. They are well trained, calm and professional. Over 13 months, the visits increased
to five afternoons a week. They were the highlight of his day, and he came back from outings happy and excited by what he had seen and done.
Home Instead (Milton Keynes) supported us both. They were flexible and responsive and I always felt that both the office team and the caregivers ‘had my back’. Unfortunately, my husband now needs 24-hour residential care but has settled well.
This has been the most intense and difficult period of my life, and Home Instead (Milton Keynes) got me through it. I highly recommend them.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Home Instead (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Home Instead (Milton Keynes) is calculated as follows: ( (156 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 174 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Milton Keynes) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (5)

Susan

Susan Prosky

Job Title: Owner / Director

Joined: 2012

My background is within the Hotel & Catering world, having run a Venue Finding Company for 20 years and prior to that working as a National Accounts Manager for a large chain of London Hotels. Service is in my blood and when researching the Care Industry, I felt that this is a skill that would prove very useful.


I have lived near Olney for over 20 years with my husband Matt and 2 boys, (now both young adults,) lovely Phoebe my Wheaten Terrier and 2 cats, Shadow & Mr Mugabe (he really is a dictator!) In my spare time I love reading and walking in the lovely parks around our home.


Since starting up Home Instead in 2012, we have supported so many wonderful clients to facilitate their wishes to stay at home, wherever that may be, in the place they love or where they feel most comfortable. Getting help or admitting you might need some assistance isn't always an easy decision to make but we have many years’ experience in the sector and know that choosing the right care is just so important. I do feel very proud of my team of office colleagues and CAREGivers who have embarked on this journey with me - we are always looking at ways we can improve and add another dimension to our wonderful clients' lives.

Sarah

Sarah Marquiss

Job Title: General Manager

Joined: 2012

I started in Health and Social care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran daycare centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about the good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead, I was the Registered Care Manager, as the company grew, I developed into the Operations Manager. More recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time I love to travel and embrace new experiences.

Rachel

Rachel Stephenson

Job Title: Care Manager

Joined: 2012

As a Care Manager, I am involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry, I will work together with the client and their family to put a plan in place that facilitates their individual needs.


Having over 10 years’ experience in the sector, initially supporting children before I moved into adult social care, I also deliver training to new CAREGivers, teaching them how to administer medication correctly and the principles of moving and handling.


I come from a large family having 2 sisters and a brother. This makes my home life as busy as my work, as I'm currently living with my partner JJ, mum, dad, sisters, niece and 2 dogs but I wouldn’t have it any other way.

Pauline

Pauline Klein

Job Title: Scheduling Manager

Joined: 2014

With a background in running pubs, I am used to having to juggle priorities which is probably why I enjoy my role within the scheduling team so much. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it. I know how important it is to the people we support to be sure that they can rely on us. Just that little phone call to let them know we are on our way or that pint of milk we can get for them on our way over can make all the difference. I still get to go out and see all my clients whilst being a mentor to new CAREGivers, making sure that they feel fully supported.

Dana

Dana Large

Job Title: Deputy Care Manager

Joined: 2013

My role as Deputy Care Manager sees me heavily involved in scheduling visits and liaising with clients, their families and other healthcare professionals to ensure every aspect of their care runs smoothly. Coming from an airline background, delivering great customer service is at the heart of my nature. It’s very important for me to get to know each of our clients and CAREGivers personally. By fully understanding their needs, we can ensure that we respond quickly to any changes.

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