Home Instead (Milton Keynes)

Very happy with the service provided by the office and carers. All communications were conducted professionally and promptly, our changing needs were accommodated and understood perfectly and overall, we had a very good relationship with all members of the team. Thank you.

Very good service and helpful staff. Unfortunately, were not able to help when I required more days.

Mum was very happy with the standard of home care received having received pretty sub-standard care from an agency selected by the council - so it was interesting that she was able to compare. There was a consistency of care and carers and times - all of which had been missing from the previous care agency.

Home Instead have been provided personal care for my mother since March '16. Very impressed with their responsiveness to needs and requests - they have always responded to all enquiries and are accommodating to a client's needs. They also ensure that the caregivers are 'attuned' to the needs of the user. Understanding, compassionate and professional in all our dealings with both management, admin staff and carers.

Home Instead have been a lifesaver for me and my family. They have never let us down, are always reliable, punctual and treat my mother with respect and dignity. This service allows me to continue to work and know that my mother is still able to attend appointments and have a lovely day/afternoon out with the carers who she feels are friends - people she can chat to, laugh with and be herself.

The carers go above and beyond, every carer has been happy, cheerful and nothing is too much trouble. Home Instead as a whole keep in touch with me, and are extremely professional in every time they do, they are not just a business, they are part of our family.

Home Instead have been caring for my father for over a year, I have found them reliable and professional in the care they provide. I chose Home Instead Milton Keynes as they were able to give a regular non-rushed call time with a regular dedicated carer, this is important as my father has Alzheimer's and likes a routine and cannot be rushed. My father is treated with dignity and has regular reviews to ensure his needs are met. The management/staff are very approachable and always available should I have the need to make contact with them. Thank you Home Instead Senior Care Milton Keynes.

I appreciate this isn't the cheapest agency out there but I believe it gives excellent value for money.

The care service was excellent, always reliable and helped take a great burden off us. Also, knowing Mum was getting company and outings which she really enjoyed and a meal and snacks. We would gladly recommend this service to anyone.

My mother has received care from a variety of Home Instead ladies for a number of years now. They have always been very kind, helpful, patient and caring to Mum. We are all very grateful - they do their jobs very well and are always pleasant, punctual and friendly. Mum feels safe and secure with them - I know it's not always easy and at the moment she is sadly struggling with a health problem. The ladies are being supportive and patient with her. Thank you.

It's very reassuring for me to know that someone from Home Instead will arrive each day at the same time to help my wife wash and dress and get ready for the day ahead. Someone who is professional at their job and who my wife has got to know and trust.

Never have any problems. The ladies in the office are helpful at all times. Carers who visit are fab, always go beyond the call. Lovely personal care is given with respect every time.

We used Home Instead Senior Care over 6 years, first as a companionship visit then 4 visits a day and finally right time care alongside 4 daily care visits. Carers were excellent, attentive, caring, adaptable and became friends to my mother not just carers. There was always a main carer with perhaps 2 others to support so mum knew who was coming in and may get to know each other well- so unlike previous agencies where sometimes 8 or 9 different carers would come a week. Managers were supportive and friendly kept in touch and provided care often at short notice as circumstances changed often rapidly. Excellent care service all round.

Home Instead Milton Keynes' service provided a small team of the same care givers, so my mother got to know all who came to her home and she really appreciated the consistency of care and the routine of their fixed time calls. All the care givers were warm, caring, supportive, respectful and professional. Nothing was ever too much trouble and everything was done with such good humour. I always felt that my mother was in a very safe pair of hands when the care givers were with her. She used the service for companionship and home help to start with and then for personal care as well, as her needs changed. The standard of care was high for everything.

The office staff and management were always very helpful, empathetic and pleasure to deal with. They were flexible and moved swiftly to find cover if my mother needed extra calls for any reason. Altogether we found it to be an excellent service that lived up to its ethos.

Home Instead provide a reliable and professional care service to my elderly housebound mother.

There are consistently only two carers involved - a main and backup carer - and this allows for the development of the relationship and for continuity of care.

There have never been any missed attendances and the carers are very professional and supportive in everything they do.

Home Instead offers a unique approach to care, during a period when larger agencies are becoming overstretched, inefficient and unreliable.

Very happy with the service, far superior to other agencies in my experience. care workers are matched to the client, which works well for us. They genuinely care and for my dad cheering his day making our lives better.