Home Instead (Aberdeen)

20 Rubieslaw Terrace, Aberdeen AB10 1XE
Submit a Review
8.8 3 Reviews
  • Home Instead (Aberdeen), Aberdeen
Home Instead Aberdeen are a private home care agency based in Aberdeen. .

The office covers the main localities across Aberdeenshire, including Inverurie, Westhill, Blackburn, Alford, Ballater and Bridge of Don.

Home Instead's hand-picked and specially trained Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes.

The team is made up of local people who know and understand the area and the local community. The Care Professionals support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of one hour visits to 24/7 care. They do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the Care Professionals so that wherever possible the same Care Professional sees the same client at the same time each day.

- All Care Professionals are employed and partake in a recruitment assessment process. They ask for up to six references plus enhanced PVG checks.

- Care Professionals are trained in Dementia Care, Moving and Assisting, Parkinson's and Medication.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

The services are completely adaptable and variable to suit every client and family requirements.

Show Home Instead (Aberdeen) on the Map

Care Provided by Home Instead (Aberdeen)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lesley Ballingall (Director)

Funding & Fees Guide for Home Instead (Aberdeen)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request.

Home Instead (Aberdeen) Reviews (3)

8.8

Home Instead (Aberdeen) has a Review Score of 8.8 (8.765) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Aberdeen) has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
2
2
3
0

Review from J A (Daughter of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an amazing compassionate and personalised service for my father since October 2024. Nothing is too much trouble! Consistency of staff has been excellent although a little changing around is unavoidable. I visited recently and witnessed the service at first hand. Listening
to my dad laughing so much when life is so difficult for him now was fantastic to see.

Reply from Sandra Salvona, Head of Business Development at Home Instead (Aberdeen)

Many thanks for taking the time to leave such a glowing review. It is great to hear that we are making such a difference in your Dad's life despite the challenges he faces. I will be sure to pass on your comments to the Care Professionals who visit


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allan C (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far we have been delighted with the service provided. Care is to an excellent standard.


Home Instead have been going above and beyond to help us navigate through the challenges that have been experienced when dealing with the vagaries of the Scottish healthcare system, to ensure that the best

care possible is provided.


Dad has been well looked after at home and has been treated with dignity and respect for what is quite a challenging prognosis for him.


Reply from Sandra Salvona, Business Development Manager at Home Instead (Aberdeen)

Thank you so much for taking the time to post such a lovely review. Its so good to hear that we are able to help with the process of putting the care in place and that your Dad is so happy with our Service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Les M (Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To be honest, I was highly sceptical of dealing with a company that, as far as I was aware was an unknown factor in my region. I need not have worried, it was obvious from the outset and during the course of our initial meeting that integrity was one of their primary objectives. Their professionalism
shone through, nothing was too much trouble. As for the other team members employed by them, nothing was too much trouble and they were only too willing to adapt to your routine and lifestyle. To summarise, I would not hesitate to highly recommend the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Home Instead (Aberdeen) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Home Instead (Aberdeen) is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) ) ÷ 17 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Aberdeen) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Lesley

Lesley Ballingall

Job Title: Director

Joined: 2019

As the Director of operations for our Home Instead Group, Lesley takes full operational and business development responsibility.


Lesley is passionate about building teams that strive to deliver first-class services to our Clients throughout Scotland.


Marta

Marta Kantor

Job Title: Registered Manager

Joined: 2023

Marta has over 8 years of experience in the Health & Social Care sector. Having previously worked as a qualified Care Manager in the Aberdeenshire area.


She is focused on the quality delivery of the Home Instead premium level of care it has become renowned for.


Frequently Asked Questions about Home Instead (Aberdeen)

What Type of Services does Home Instead (Aberdeen) offer?

Home Instead (Aberdeen) offers Home Care.

How many Carers does Home Instead (Aberdeen) employ?

Home Instead (Aberdeen) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Aberdeen) to verify any information. View our terms and conditions. Home Instead (Aberdeen) has a Platinum Service – more info.