Home Instead (North Devon & Exmoor)

All office staff, everyone I speak to or correspond with is professional & supportive, always willing to help out at short notice. We're grateful to all at Home Instead ND&Exmoor, we 100% recommend the service.

We started having carers in January of this year. They have totally changed our lives. My husband looks forward to his carers coming. He is always meticulously looked after. They have encouraged him to attend clubs and days out giving him a new lease on life. They are always happy and cheerful and nothing is too much trouble. They also help me in the house. I honestly do not know what we would fo without them. Thank you so so much

All the office staff are pleasant and patient. The carers themselves are extremely caring, kind and professional. They treat my Mum as an individual and with dignity and look out for me too as I try and cope with the rapid decline of my lovely parents. I am and always will be thankful.

The carer is always on time. The care will do anything the client asks which is on their care plan. The carer is helpful, and friendly and takes an interest in what the client is doing. The care is always ready to talk about anything the client is interested in eg current news, weather, and traffic on the roads.

With one exception, the service has been excellent and the backup in one instance of a fall has been exemplary. Apart from the cost the support has been very good.

Thank you.

We don’t think it’s value for money. However, we are working with the agency to try and improve the standard of care.

The team of Care Pros that visit Mum are reliable and are always willing to do any job to help Mum each morning. They are kind and considerate and keep the house clean and tidy for her. If a Care Pro cannot attend for whatever reason, Home Instead always inform us of who will be covering their absence and never leave Mum without cover.

Our care providers are excellent and provide just the right level of care for both my parents who live with me, they also help me out and go the extra mile with the little things that make all the difference in supporting us with the various needs both medically and human.

Very friendly carer who provides a service to my mother. General home help service was provided as a first step for my mum who was naturally nervous about “having someone in”. Our carer and the team have made the journey so much easier for Mum and the carers have been very good.

Efficient and caring service provider. Work hard to satisfy our requirements.

There have been one or two hiccups but we are very happy with the caregivers' and agency's flexibility and accommodation of our relative and our needs.

Home Instead carers have been visiting my 90-year-old father (who lives independently in his home) twice a week for nearly 2 years. The communications from the central team are always really clear and we know who is supporting Dad each week. There has been more turnover in caregivers than promised in initial meetings and some are less able to cook (a key part of the service) than others - but they are all unfailingly kind and we cannot fault the overall level of service. It has made a huge difference to all of us.

The girls are good on the whole, obviously some are better than others i.e. quicker.

We have found the care team reliable, friendly, and on time. We appreciate that the longer we are together the more relaxed and informal the morning meetings become and their duties are all completed within the hour.

Our care provider is an excellent worker doing her best to provide excellent companionship and any help she can. She is always caring and also good fun providing a happy hour to her client.

I’m on the whole very pleased with the service provided. Occasionally the office do not inform me of who is coming to provide the care until the last moment and I would really like to know at the beginning of the week. I don’t get a rota.

However, we are not happy with the recent payments taken for "travel" which suddenly appeared on the monthly invoices and which were not notified to us by post, as stated by staff when I phoned to complain and I felt she was quick to dismiss my query as to how this surcharge could apply to us when we live so near to all of you and our carers often walk to us. Time permitting, and I assume this extra payment is not forwarded to them?

I am happy with the girls that come to visit me. Most are very attentive to my needs. However, the timings of the visits are not always convenient and I would prefer a later time as promised in the beginning.

There have been times when I have needed to email staff with a query or information and find them quick to respond. We are both very pleased with the service.