Home Instead Senior Care (North Devon & Exmoor)

Unit 1C Limefield, Pathfields Business Park, South Molton EX36 3BS

Home Instead Senior Care provides support to people in their own home to help them live independently. This can include companionship and having a chat, domestic support such as cooking and cleaning, help with reading a book or newspaper, and prompts to take medication.

Clients can also be accompanied on a trip outside of the home, to go shopping, to an appointment or on a social excursion. Staff can also provide respite care if someone's regular carer needs a break. They do minimum visits of an hour, often longer, because the company doesn't believe that good quality care can be delivered in anything less than this.

CAREGivers are carefully matched to clients; they find out what the client likes to do, or what they used to enjoy, and will put a CAREGiver in place who has similar hobbies, so that they will share some common interests and experiences.

This means they should build a bond with each other that will benefit the client's wellbeing and quality of life. Each client will be looked after by a small number of CAREGivers, who will develop an ongoing relationship, rather than a different person coming through the door every time.

All CAREGivers have passed a rigorous assessment and training program before they go out and visit clients. They will have advanced DBS certificates in place, and will have had at least four references checked to verify their suitability for the role. Every one of them wants to make a difference to the lives of the people they are spending time with.

Group : Home Instead Senior Care

Person in charge: Adam Crispin (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (North Devon & Exmoor): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (North Devon & Exmoor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (North Devon & Exmoor) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for Home Instead Senior Care (North Devon & Exmoor) is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (North Devon & Exmoor) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Home Instead Senior Care (North Devon & Exmoor) has a Review Score of 9.9 (9.900) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (North Devon & Exmoor)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (North Devon & Exmoor)

  • Daughter of Client/Service User
    4
  • Client / Service User
    1

We started using Home Instead to provide at-home care for our mother in November 2017. My sister and I have been so satisfied with the service provided by the managing directors and the CAREgivers that support Mum in the house. They have been able to adapt and provide the services required for Mum, respond to last minute changes, scale up services required quickly and efficiently. They have been a great source of support and advice and I highly recommend them. They are sensitive, comforting and respectful in very difficult circumstances. Thank you.

How likely would you be to recommend Home Instead Senior Care (North Devon & Exmoor)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

It is a relief to have found such a lovely caring team. Our family have complete confidence in the care given. The contact between us all is good and clear which leaves us all feeling reassured that Mum is in good hands when we can’t be with her.

How likely would you be to recommend Home Instead Senior Care (North Devon & Exmoor)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service they provide has been second to none from day one. Keep up the fantastic work.

How likely would you be to recommend Home Instead Senior Care (North Devon & Exmoor)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Service and level of care excellent. We just need to get my mother not to keep changing/cancelling visits and give enough warning so as to avoid excess costs.

How likely would you be to recommend Home Instead Senior Care (North Devon & Exmoor)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

We approached Home Instead Senior Care to provide my father with some support and care on a daily basis. We were very impressed with the thoroughness of their assessment. They spent the best part of two hours getting to know my father's history, his interests, daily life and needs. On the basis of that they were able to put together a flexible and responsive package of care. His carers were very obviously committed to their work and sensitive to his challenges and needs. They handled his quirks with humour and sensitivity.
On a couple of occasions, my father became unwell. The carers were well supported by their managers who visited my father and stayed until the situation was resolved.
Sadly my father has had to return to 24-hour care which Home Instead do not currently provide. But I have no hesitation in recommending their service to anyone looking for care & support and was sad not to be able to continue with them.

How likely would you be to recommend Home Instead Senior Care (North Devon & Exmoor)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

April 2016

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