Home Instead Senior Care (East Northants)

3 Regent Park, Booth Drive, Park Farm South, Wellingborough NN8 6GR

Home Instead Senior Care (East Northants)
Home Instead Senior Care (East Northants)
Home Instead Senior Care (East Northants)

Home Instead Senior Care (East Northants) focus their care packages on supporting the dignity and independence of service users in their own homes, taking pride in consistent levels of professionalism.

Caregivers are chosen for a caring and respectful approach, with their skills enhanced by a robust training programme as the provider remains committed over the long term to quality and reliable care.

Areas of specialism include:

Disablement,
Respite care,
Dementia care,
End of life care,
Palliative care,
Holiday cover.

Group : Home Instead Senior Care

Person in charge: Mark & Rosina Darnell (Owners)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 150

Staff Languages (other than English): Spanish; Castilian, Polish, Slovak, Swahili

Fees Guide: £23 to £25 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Office hours Mon - Fri 8:30am to 5:30pm Sat -Sun 9am -5pm

Parking: Free parking, carpark at the back of the building, sign posted.

Latest Care Quality Commission* Report on Home Instead Senior Care (East Northants): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Home Instead Senior Care (East Northants) has a Review Score of 9.6 (9.610)

The Review Score of 9.6 (maximum of 10) for Home Instead Senior Care (East Northants) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (East Northants) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Home Instead Senior Care (East Northants) is calculated as follows: ( (54 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 77 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (East Northants) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (East Northants)?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (East Northants)

  • Client / Service User
    7
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • more

The caregivers from Home Instead are all absolutely brilliant. My aunt had very restricted mobility and needed help with personal care.

They treated her and me, with the utmost dignity. They were all very professional but also very friendly. They put us all at ease.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers were always willing to do anything that we required. They were very kind and personable and we always enjoyed their company.
The care package was set up in one day as I had gone into hospital and knowing that my husband was being looked after was very reassuring.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The carers from this service are always kind, friendly and competent. Any issues or niggles are dealt with promptly by the office staff.

I'm fairly young, just turned 50, a stroke survivor so not expecting to need this service but I am not made to feel anything out of the ordinary.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Excellent service, I would recommend the company to everyone, they do a fantastic job and go above and beyond, without them I would be lost, they are very supportive and helpful, a shoulder to cry on and an ear to listen to. The company needs to have an award for their excellent service, one of the best.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care is excellent.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are satisfactory and pleasant.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

My mother was treated with respect and listened to her needs.

A new support package was in place the following week as requested.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

A very well run care provider, good all round am very pleased and satisfied.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care are very good, professional and v.v. helpful. They have extensive knowledge of the care of older people, v. caring in their approach and willing to go the extra mile.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very happy with the service provided.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very happy with Home Instead and the service they provide.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very satisfied with Home Instead.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

My wife who suffers from MND has had a daily visit from a carer for 8 weeks and twice daily visit for 3 weeks prior to going into residential care.
We have been most satisfied with the overall service, not least provided from the county social services officer and with the care and friendliness of the 5 carers that have looked after us.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

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Job Vacancies

Staff Profiles

Sheri

Sheri Brown

Job Title: Registered Care Manager

Joined: 2014

Description:

Level 3 NVQ Health and Social Care
QCF Level 5 Diploma in Leadership for Health and Social Care Services

Sam

Sam Burr

Job Title: Deputy Care Manager

Joined: 2013

Description:

Level 3 NVQ Health and Social

Angela

Angela Burke

Job Title: Senior Care Coordinator

Joined: 2013

Description:

Great British Care Awards East Midlands 2014
Won- Care Coordinator Award