Home Instead (East Northants)

3 Regent Park, Booth Drive, Park Farm South, Wellingborough NN8 6GR
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8.7 50 Reviews
  • Home Instead (East Northants), Wellingborough
Home Instead (East Northants) focus its care packages on supporting the dignity and independence of service users in their homes, taking pride in consistent professionalism.

Care Professionals are chosen for a caring and respectful approach, with their skills enhanced by a robust training programme as the provider remains committed over the long term to quality and reliable care.

Areas of specialisation include:
Live in Care
Respite care
Dementia care
Parkinsons Care
End of life care
Palliative care
Holiday cover
Young Adults
Personal Care
Catheter Care
Stoma Care
Nail Care
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Care Provided by Home Instead (East Northants)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £44

These prices are only a guideline, please contact Home Instead (East Northants) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mark & Rosina Darnell (Owners)

Home Instead (East Northants) Reviews (50)

8.7

Home Instead (East Northants) has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years.
Over all time Home Instead (East Northants) has 50 reviews.

Overall Experience
  • 36
  • 13
  • 1
  • 0
  • 0
Date Published
  • 50
  • 3
  • 3
  • 3
  • 47
Reviewer Connection to Home Instead (East Northants)
  • 18
  • 13
  • 5
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from Samuel T (Client) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are satisfactory and pleasant.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Client) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, I would recommend the company to everyone, they do a fantastic job and go above and beyond, without them I would be lost, they are very supportive and helpful, a shoulder to cry on and an ear to listen to. The company needs to have an award for their excellent service, one of the
best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline B (Client) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Son of Client) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was treated with respect and listened to her needs.


A new support package was in place the following week as requested.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie (Wife of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care provider, good all round am very pleased and satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard B (Son of Client) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care are very good, professional and v.v. helpful. They have extensive knowledge of the care of older people, v. caring in their approach and willing to go the extra mile.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David N (Client) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane G (Client) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Home Instead and the service they provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan H (Client) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with Home Instead.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger (Husband of Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who suffers from MND has had a daily visit from a carer for 8 weeks and twice daily visit for 3 weeks prior to going into residential care.
We have been most satisfied with the overall service, not least provided from the county social services officer and with the care and friendliness of
the 5 carers that have looked after us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Home Instead (East Northants) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Home Instead (East Northants) is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Northants) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (3)

Sheri

Sheri Brown

Job Title: Operations & Registered Care Manager Joined: 2014

Sheri joined Home Instead in July 2014. She has worked in the care industry for 10 years as a CAREGiver and in a supervisory role. During this time Sheri studied for and gained an NVQ Level 3 in Health and Social Care along with many other valuable qualifications within the care industry including Understanding Dementia and End of Life care.


Since joining Home Instead, Sheri has been promoted to Assistant Care Manager as well as recently gained her QCF Level 5 Diploma in Leadership and Management in Health and Social Care. This has enabled Sheri to accept a further promotion to become our Operations & Registered Care Manager. Sheri has a great passion for everything she does and enjoys meeting new people and supporting our clients.


Outside work, Sheri enjoys spending time travelling with her husband and 2 daughters and meeting up with friends.

Jackie

Jackie Rafferty

Job Title: Care Manager Joined: 2016

Jackie has worked in the care industry for over 20 years, starting off as a care assistant in a residential home for the elderly and then a day centre for Adults with Learning Disabilities. Jackie has also supported people with very complex needs; acquired brain injury and tracheotomy ventilated care. During this time, she gained her level 3 NVQ.


Jackie came to us in 2016 as a Care Manager. She spends much of her time, meeting with her clients, and supporting them to achieve what is important to them. Since Jackie joined our team, she has gone on to gain the Level 5 Diploma in Leadership for Health and Social Care.


Jackie is our champion for nutrition. She has taken a keen interest in her own wellbeing these last 12 months, becoming healthier and fitter, and taking up running in her spare time.

Angela

Angela Burke

Job Title: Care Manager Joined: 2013

Angela has recently become one of our Care Managers. She has worked in the care industry for over 10 years as a Senior Care Coordinator and in 2014 won the Regional Great British Care Award for HomeCare Coordinator

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Northants) to verify any information. View our terms and conditions. Home Instead (East Northants) has an Enhanced Service - more info.