Home Instead Senior Care (High Peak)

The Stables, 48B Buxton Road, High Lane, Stockport SK6 8BH

Home Instead Senior Care (High Peak)
Home Instead Senior Care (High Peak)
Home Instead Senior Care (High Peak)

Home Instead Senior Care specialises in the provision of quality care support at home for adults. Services are extremely flexible and range from help or a few hours a day to 24 hour care. They also provide a specialist services, which include Alzheimer’s and Dementia care. Through regular meetings and close contact with clients and their families they can provide unique on going care that adapts to any changing needs of the individual.

All caregivers are carefully selected, have enhanced CRB checks and are required to provide six references. An extensive training programme is undertaken, and they pride themselves on matching the needs of clients to the experiences, interests and personality of the caregivers.

A recent inspection by the Care Quality Commission found all compliance standards met to an excellent level.

Areas they serve include: Marple, High Lane, Hazel Grove, Romiley, Glossop, Hyde, Disley, New Mills, Hayfield, Chapel en le Frith, Chinley, Buxton.

Group : Home Instead Senior Care

Person in charge: Christine Blain Hall (General Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (High Peak): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Home Instead Senior Care (High Peak) has a Review Score of 9.6 (9.606)

The Review Score of 9.6 (maximum of 10) for Home Instead Senior Care (High Peak) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (High Peak) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.606 for Home Instead Senior Care (High Peak) is calculated as follows: ( (42 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (High Peak) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (High Peak)?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (High Peak)

  • Client / Service User
    3
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

Home Instead is a thoroughly professional organisation, helpful, caring and pleasant.
Their carers and office staff are excellent at giving advice and seeking help for us when needed.
Home Instead, High Peak's competence is well displayed when they notice problems and they help me deal with this problems.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Looking after my 88-year-old mother with dementia has been the most challenging and difficult roles of my life and I simply couldn't have got through it without the help of the wonderful carers and admin staff from Home Instead who always did their utmost to provide the care we need as it's changed over time.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My sister got to a great age and then she needed more help. I watched her progress and felt that maybe I should have a little help myself. This year has shown me how helpful it is to have a girl to come each Thursday to take me down to the local shop. I can still walk this far myself - but now I find I am tired on return, so it was a good idea to start with a little help.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My husband has had Parkinson's disease since 2008 and now needs someone with him except for short periods.
We have a carer one afternoon a week for 2 or 3 hours.
Our carer is male and undertakes activities with my husband - painting, walking, exercises etc.
We have been very happy with his caring attitude.
Home Instead has been very efficient - noting all needs - medication, where to find essential services in the house etc.
All in all, it gives me peace of mind when I pursue my own activities.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The young women carers are excellent - friendly, helpful, thoughtful and I enjoy their company. Office organisation a bit erratic eg. Schedules often late and times sometimes inconvenient. Carers often struggle to meet appointments with traffic holdups. Not enough leeway for roadworks etc.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Their staff were confident in their role and caring whilst helping my husband who was terminally ill. They were able to supply services at short notice when another care service was not available. Apart from comments on zero hour contracts, the staff spoke well of their management team.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

3/4 months into using this care provider started with one exclusive carer which worked very well, but require more service so introduced a second carer and this was equally successful.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The carer arrived on time, looking smart and professional. He was friendly and asked after the client's health and my own. My husband was helped out of bed and was able to walk to the shower room. After showering and hair wash the carers attended to the leg bag changing wet straps for dry and dressing him. This was followed by a wet shave. He was then escorted into the kitchen for breakfast. The carers then returned to bedroom and shower room and left it tidy. He hoovered round for me and asked if there was rubbish to take out. He left on time.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

My mother, who has vascular dementia, needed to move into a care home as she required full-time assistance. This was more than two years ago. We were sad that the home could not provide staffing for her to go on outings or to church, so we approached Home Instead High Peak. We gave them a detailed description of my mother, her history and her needs, and they quickly found us a carer, who has since taken my mother to church on most Sundays and, when their relationship proved extremely positive, began also to visit her on Thursdays, sometimes taking her to lunch with her church group.
The carer has built relationships with us as a family, as well as the care home staff and members at church. My mother has benefitted enormously from the consistency, positivity, and empathy of this carer. We are extremely grateful to Home Instead and in particular to my mother's carer, for the huge difference this arrangement has made to my mother's well-being and thus to our peace of mind.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Thanks for all the excellent care you've arranged for mum - her routine shopping service, sitting with her or accompanying her or my dad to hospital, and helping us out in emergency situations. With no family members living near, it's been a great relief to know we can call on your many services to help. Thank you.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Mother died in November 2015 just three months short of her 98th birthday, she popped her clogs in the local hospital after a brief illness, she was pretty compos mentis till the end. Fifteen years ago she asked my opinion on the idea of installing a stair lift, I said I thought it a very good idea as stairs eventually tend to "get" little old ladies and put them in hospital.

At around ninety we realised she was starting to need some help, she was still though, fiercely independent and expressed the wish that when the time came she wanted to leave her home feet first. My wife knew about Home Instead so we contacted them and put on a couple of visits a day, which over the years increased.
My Mother really liked her visits, she was well cared for, she was a great story teller and loved playing to the back gallery audience that the carers provided.
When we used to ask her how life was going on with her carers I seem to remember her say that "she could not have been more happier".

I believe that Home Instead extended Mum's final years significantly and were stimulating for her. It is a pity though, that we didn't get her to write this review before she passed away as she would most certainly have had a very positive opinion on her care and certainly an anecdote or two. My Mother had a good "innings" and was happy to the end and I cannot recommend Home Instead too much.

How likely would you be to recommend Home Instead Senior Care (High Peak)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

No image found

Christine Blain Hall

Job Title: Care Manager

Joined: 2009

Description:

Often, when I visit someone or their family to perform a Care Assessment, I am told that they have found themselves “…lying awake at night worrying about who will care for them or their loved one.” At Home Instead High Peak we want to eliminate those niggling late night worries. When I meet you to structure your Care Plan, I listen carefully to what you need, what you want, what you worry about, and how you identify your desire to remain in your own home. My job, my goal, and my challenge, is to make certain that all the uncertainties are cleared up so you can make the right informed choices. It’s important that you never lose sleep over worries about how you are going to live and enjoy day to day routines and pleasures.