Home Instead (High Peak)

93-95 Buxton Road, High Lane Village, Stockport SK6 8DX
Review Us
9.4 50 Reviews
  • Home Instead (High Peak), Stockport
Home Instead High Peak specialise in the provision of quality care support at home for adults. Services are extremely flexible and range from support for a few hours a day to 24 hour care. Also providing specialist services, which include Alzheimer’s and Dementia care. Through regular reviews and close contact with clients and their families care can adapt to the changing needs of the individual. Continuity of care is paramount, to ensure strong relationships are established.

All Care Professionals are carefully selected and have a enhanced DBS check. Home Instead Care Professionals receive specialist ongoing training. Care Professionals do not wear uniform as this can create a barrier, particularly when a Care Professional accompanies a client out into the community.

Areas served include: Bredbury, Marple, Marple Bridge, Mellor, High Lane, Hazel Grove, Romiley, Offerton, Glossop, Gee Cross, Disley, New Mills, Hayfield, Chapel en le Frith, Chinley, Buxton, Whaley Bridge, Furness Vale.
Show Home Instead (High Peak) on the Map

Care Provided by Home Instead (High Peak)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £38

Clients assessed individually to provide a bespoke package of care support

These prices are only a guideline, please contact Home Instead (High Peak) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Christine Blain Hall (General Manager)

Home Instead (High Peak) Reviews (50)

9.4

Home Instead (High Peak) has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (High Peak) has 50 reviews.

Overall Experience
  • 37
  • 11
  • 2
  • 0
  • 0
Date Published
  • 50
  • 3
  • 4
  • 6
  • 44
Reviewer Connection to Home Instead (High Peak)
  • 22
  • 13
  • 8
  • 3
  • 2
  • 1
  • 1
Total of 50, showing 21-40
Review from Sue B (Daughter of Client) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Home Instead High Peak to my Mum during the last seven months of her life when she moved in with me, was first class. Physically, the standard of her care was provided to a very professional level. On a personal level she was always treated with compassion, dignity and respect but
she also enjoyed her chats and a laugh with too. Mum often accompanied her goodbyes with the phrase, You do me good! Her mood was visibly lifted by her visits from carers. It helped Mum enormously but it also helped me so much too. I could not have managed to look after her at home alone without the support of her carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol J (Daughter of Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live far from my Dad and have been very thankful for the reliable carers from Home Instead High Peak. In April 2021, we began with 4 visits (briefly also overnight care). The office was very accommodating, I was able to include fixed tasks (eg laundry, bedding change, shower, shaving, weighing) on
certain days. Carer checked off tasks and commented on care given at each visit, all visible to me via online portal. I was able to see in real time how my father was doing. Carers were also available to take him out (eg appointments), drop off samples at doctors, pick up shopping, as well as the usual meal preparation and cleaning, etc. The office had access to Dad's doctor and was able to get answers when I often couldn't. As Dad improved, we had just one morning call. The service remained excellent. Dad generally had two regular carers, one in particular was his favourite, who he particularly liked and who worked very hard.
I highly recommend Home Instead High Peak for an excellent care service. Thank you very much.
Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind comments which will be passed on to the team who supported Dad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie F (Daughter of Client) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family cannot thank Home Instead enough as individual carers and as an organisation for all they did practically and emotionally to support my mum during her final weeks. they respected her dignity, spent time with her as a person and completed a wide range of domestic duties with compassion
and care. When other organisations could not even sort a "slip sheet" Home Instead sent in the cavalry, we are truly grateful! The app was so useful when I was not on-site to monitor and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B P (Husband of Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been clients of Home Instead for three years. All contact has been friendly and very professional. Have very few complaints and would use the service again if needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian F (Son of Client) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and great with my mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I M (Daughter of Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are fabulous caregivers. My father appears to be satisfied with the support he gets. If I need any extra days' support for my father Home Instead accommodate this. I would highly recommend them.
Reply from Paul Vickers, Director at Home Instead (High Peak)

Good afternoon,
Just a word of thanks for your kind feedback for the care support for dad. I'll make sure the carers who see him are given the feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H W (Wife of Client) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your support has been invaluable particularly over this last year. All the carers have been most helpful, and pleasant and have got on well with my husband, who has Alzheimer's. Their willingness to do some housework has been a bonus to me, as I am having problems with my back.
My only complaint: please
send bills to me, and not my husband. I have requested this lots of times.
Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind comments, noted regarding the bills which have now been actioned.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather C (Daughter of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided super support over the last few months in helping care for my elderly mum-in-law. They helped to assess her needs, advised us and put us in touch with occupational therapists. Their staff were always caring and professional in their relationship with us and Mum. I would recommend
them to anyone with no hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Slavomir P (Nephew of Client) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my aunt has been second-to-none for a very long time now. Long may it continue. The carer has formed a strong bond with my elderly aunt who looks forward to her every visit. Thanks so much!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine J (Daughter of Client) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have used the service for about six years.
Carers come at scheduled times.
Some carers are better than others - carers will stay on, or arrange cover if there is a health issue.
Would be better if fewer carers provided the care as my mother's memory isn't as good as it was and she finds it difficult
with all the changes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah T (Daughter of Client) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at HQ and those supporting my mum every day are fantastic. The entire team are totally committed to ensuring her very best well being, security and safety. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S K (Client) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Needing help in an emergency when no other care provider was available I was lucky to find Home Instead. During the 6 months, I have been using this agency I have been pleased with their efficiency and the standard of care given by their employees.
My carers have been invariable on time, polite and
generally competent to provide the services required. They are also willing to learn and have assisted in my regaining confidence in my own mobility. I hope to soon to be able to resume independent living but would certainly use Home Instead again if I need help in the future.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the moment I am not in need of much help - so far able to manage by myself. Once a week, I have a visit from a carer. She and I sometimes walk to the local shop if the weather is good if not, she will take me down in her care, most helpful with the shopping back we come all is put away, pots dried
and put into the cupboard. A pot of coffee for both of us and if time, a chat. How lovely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne C (Client) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite satisfied with the care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eleanor L (Daughter of Client) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have one excellent male carer. At times he has swapped with someone else. When I made a very strong complaint this was corrected.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret T (Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent response to all my needs from Home Instead Senior Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara D (Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of this organisation. All personnel have treated me with kindness and respect and to my delight, the ideal caregiver was selected for me. We have shared interests and I look on her as a friend. The client journal is very comprehensive with plenty of information included for
the caregiver's benefit concerning relevant medical conditions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela G (Wife of Client) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is extremely good, very friendly carers and helpful. Very supportive to myself and my husband.
Hardworking carers, couldn't ask for more. The staff at the office need to get the timing right though for the carers that have to travel from client to client. They need extra time to travel like
for example. From Hazlegrove to Glossop can take approximately 45 mins and not 15 minutes. Traffic can get heavy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Client) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of using the service is good. I like my provider and the service she gives. She is likeable and good to have. She is thorough at cleaning and does what she is asked.
The office is not consistent with providing clear instructions to the girl that comes around, I have asked that I book
visits myself.
Reply from Christine Blain Hall, Care Manager at Home Instead (High Peak)

Thank you for you comments, I understand that following the Service Review and recent Quality Assurance visit, your scheduling issues has now been resolved

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carolyn C (Daughter of Client) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was supported at home by Home Instead High Peak for a number of months. Despite grave illness and living alone, she remained cheerful and optimistic and we attribute this to the quality of care provided by the carers. The compassion shown not only to Mum but to her family was outstanding and
we are truly grateful. The professionalism was commented on repeatedly by other outside agencies involved in Mum's care. Home Instead actively sought information from all concerned in order to ensure that they were offering all that they could. The family were informed were informed at all stages of development which was invaluable as we all lived some distance away.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Home Instead (High Peak) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Home Instead (High Peak) is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (High Peak) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (1)

No image found

Christine Blain Hall

Job Title: Care Manager Joined: 2009

Often, when I visit someone or their family to perform a Care Assessment, I am told that they have found themselves “…lying awake at night worrying about who will care for them or their loved one.” At Home Instead High Peak we want to eliminate those niggling late night worries. When I meet you to structure your Care Plan, I listen carefully to what you need, what you want, what you worry about, and how you identify your desire to remain in your own home. My job, my goal, and my challenge, is to make certain that all the uncertainties are cleared up so you can make the right informed choices. It’s important that you never lose sleep over worries about how you are going to live and enjoy day to day routines and pleasures.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (High Peak) to verify any information. View our terms and conditions. Home Instead (High Peak) has an Enhanced Service - more info.