Home Instead (High Peak)

My parents used Home Instead (High Peak) branch from 2020-2023. From start to finish they were extremely good on all fronts - the management and office were approachable, flexible, available and professional. The caregivers were all very caring, gentle, considerate, respectful, resourceful and companionable. They stayed the full amount of time they were scheduled for. I trusted Home Instead with the care of my parents and I am in no doubt that they enriched and prolonged my parents’ lives. They may perhaps be more expensive than other companies but the level of care received was excellent.

She always complies with the rules of the staff and management.

The care I receive from Home Instead (High Peak) is very good. The carers are respectful of my needs and are respectful of my needs and make me feel safe and comfortable. The office staff are easily accessible and amenable. They help me if I have a concern.

Staff are good, but a smaller number of regulars would be preferable.

During my husband's short, end-of-life care Home Instead were our saviours. They allowed us to be able to spend quality time with him instead of having to be his carers. Nothing was too much trouble and the care and dignity my husband received were outstanding. They supported the whole family and were always available to offer support and advice. I really don't think I could have coped without them. I cannot recommend this company enough.

Keep up the good work!

The carers from Home Instead (High Peak) were brilliant. My husband was dying from Prostate Cancer; they cheered us up and provided professional support and kindness. We couldn't have coped without them. I want to thank them from the bottom of my heart. It's just a pity I didn't see them after he died.

We knew that we were in safe hands.

The care provided by Home Instead High Peak to my Mum during the last seven months of her life when she moved in with me, was first class. Physically, the standard of her care was provided to a very professional level. On a personal level she was always treated with compassion, dignity and respect but she also enjoyed her chats and a laugh with too. Mum often accompanied her goodbyes with the phrase, You do me good! Her mood was visibly lifted by her visits from carers. It helped Mum enormously but it also helped me so much too. I could not have managed to look after her at home alone without the support of her carers.

I highly recommend Home Instead High Peak for an excellent care service. Thank you very much.

We as a family cannot thank Home Instead enough as individual carers and as an organisation for all they did practically and emotionally to support my mum during her final weeks. they respected her dignity, spent time with her as a person and completed a wide range of domestic duties with compassion and care. When other organisations could not even sort a "slip sheet" Home Instead sent in the cavalry, we are truly grateful! The app was so useful when I was not on-site to monitor and support.

Been clients of Home Instead for three years. All contact has been friendly and very professional. Have very few complaints and would use the service again if needed.

Very helpful and great with my mother.

Home Instead are fabulous caregivers. My father appears to be satisfied with the support he gets. If I need any extra days' support for my father Home Instead accommodate this. I would highly recommend them.

My only complaint: please send bills to me, and not my husband. I have requested this lots of times.

Home Instead provided super support over the last few months in helping care for my elderly mum-in-law. They helped to assess her needs, advised us and put us in touch with occupational therapists. Their staff were always caring and professional in their relationship with us and Mum. I would recommend them to anyone with no hesitation.

The care provided to my aunt has been second-to-none for a very long time now. Long may it continue. The carer has formed a strong bond with my elderly aunt who looks forward to her every visit. Thanks so much!

Would be better if fewer carers provided the care as my mother's memory isn't as good as it was and she finds it difficult with all the changes.

The team at HQ and those supporting my mum every day are fantastic. The entire team are totally committed to ensuring her very best well being, security and safety. Thank you.

My carers have been invariable on time, polite and generally competent to provide the services required. They are also willing to learn and have assisted in my regaining confidence in my own mobility. I hope to soon to be able to resume independent living but would certainly use Home Instead again if I need help in the future.