Home Instead (Stirlingshire & Falkirk)

First class experience with Home Instead who provided respite care for my elderly mother allowing me to take a much needed break away with my young son. From first enquiry to setting everything up it was seamless process and such a relief for me and my mum for her to be able to continue her usual routine at home where she feels safe and happy. The carer was a perfect match and I have already booked again for later in the year.

Service has been good. Good time keeping.

We have full time live-in care for my Dad who is almost 93. I cannot praise Home Instead highly enough. We have male live in carers who work back to back. They have provided my Dad with the ability to be at home where he wants to be with my Mum. We have had this care in place since February 2026. Home Instead have entered our lives professionally but gently. Together we have worked to enable life to be fulfilling, comfortable and happy for both my Mum and Dad even though it is Dad who they are taking care of. They have embraced us as a family and we have been able to embrace the Home Instead team as extended members of our family. We also have domiciliary care every evening to cover the break for the live in carer. They swoop in, cover dinner time from start to end and provide chat and company to break up the day. My Dad is treated with dignity and kindness by all the Home Instead staff - carers and office team - as are my Mum and I. We can't thank them enough!

I have now been with Home Instead for over a year and I can genuinely say it was one of the best decisions that I made in providing support to my elderly mother. From the very first day I was impressed with the professionalism of the staff. The questions they asked and the tips they provided all pointed to them wanting to do a good job and obviously that job was to provide care for Mum and allow her to remain in her own house. Mum had slid a bit and I was only able to do so much, therefore its heartening to see an improvement in her and to know that she is eating better and also being assisted with personal cleaning.

It's also obvious that they have taken time to get to know her and the things she likes and dislikes so she is not just a number.

Lastly they also take time to have regular updates and whilst I have an open communication channel the reviews are helpful, particularly at the start of the relationship, to ensure that things are working well.

I have been imressed by the way in which staff respect thhe dignity of their clients, I recommend the agency very highly .

My mum has late stage dementia. She lives at home with me. Home Instead make this arrangement possible - I don't think I would have managed the last two years without them. Care pros visit twice a day to provide personal care and two days a week they do companionship visits. They provide an excellent, professional service with care pros who are warm, kind and well trained. My mum is treated with great care, dignity and respect at all times. The office staff are also very supportive, flexible and nothing is too much trouble to ask. We live in a rural location and home instead were prepared to cover the journey other care companies would not. I am very glad we have home instead in our lives and cannot recommend the team highly enough.

The Stirling team have proven to be very professional, dedicated, accommodating and flexible, holding and achieving high levels of standards in all areas of the care they undertake for my mother.

The compassion, empathy, patience, understanding, attention to needs and care the daily carers give to my mum whilst also keeping a close eye on my father is very much appreciated. The natural social interaction and familiarity is also such a benefit to my mother's mental stimulation and overall wellbeing.

As a family, we could not do without them.

I continue to be impressed by persons who come to support me. No matter what I ask, the task is done with care, amazing attention to detail eg - laundry is always folded and put away, food is presented with care and style! My home and things are handled with respect, help with decisions re layout of cupboard contents they have cleared out a lot of unnecessary stuff; take me to charity shop with variety of good; even look me to medical appointment. I find them such a valuable resource and angels who listen to my ramblings. Am getting a bit confused with different name and time but it all works out!!

Home instead are kind, reliable and supportive. They go above and beyond to help him with day-to-day needs and have also helped organise important appointments for him, as he is unable to manage these himself.

They always treat him with dignity, patience and respect, and it gives our family reassurance knowing he is being well cared for. Communication has been very good and the support they provide has made a real positive difference to his wellbeing and independence. We are very grateful for all their help."

The outstanding care from the care pros who visit Mum has made it possible for her to remain in her own home as she always wished. Although she is 94, with dementia and is very deaf, she is very independent. Care pros are friendly, resourceful and show great respect for her, always talking to her like an adult, and maintaining her dignity. They complete detailed twice-daily reports online which are shared with the family and this helps us feel free in touch with Mum as we live too far away to visit as much as we'd like. Because Home Instead prioritise continuity, carers know Mum well and pick up when she is unsettled or out of sorts. Communication with the care team is great - office staff are friendly, approachable and always helpful. They respond quickly to messages. Care has been adjusted smoothly to take account of Mum's changing needs. Our family is grateful for the genuine care provided by all of the team involved with our Mum.

The office team provide invaluable support too, finding solutions for last minute needs with kindness and understanding.

Staff are provided for overnight stays , and 3 daily visits per day to support full care needs and supervision of meds- there is a consistent rota of carers who are all personable , professional and kind ...and cope with my aunt's difficult days with good humour and professionalism. I would highly recommend this company ( Stirling office ) to any family seeking care support for a loved on

I cannot recommend Home Instead Stirling and Falkirk branch highly enough for the outstanding care they have provided to my mother over the past couple of years. Their team has made such a positive difference in my mum's life, particularly in maintaining her social connections and independence.

The support they provide for my mum's social life has been invaluable. They ensure she has safe, reliable transport to her social clubs, which has allowed her to continue participating in activities she enjoys. What's particularly special is how they accompany her on trips to musical shows and gigs - experiences that bring her so much joy. Given that my mum is vulnerable due to dementia, having someone ensure her safety during these outings has given our entire family peace of mind.

My mum struggles with balance and mobility issues, and the care professionals from Home Instead have been wonderful at providing the right level of support when needed. They've helped open up the world to her in wa

Outstanding support and care. We are incredibly grateful for the exceptional care that Home Instead provides for my mother who lives with Parkinson's and dementia. They bring patience, understanding and genuine compassion to every visit which has made a huge difference in our mother's comfort and quality of life. What also means so much to our family is the way the keep an eye on our 84-yr old father who is our mother's primary carer in their absence. They offer him reassurance, support and practical help that eases the pressure on him and gives us all peace of mind. We feel very fortunate to have Home Instead in our lives and we whole-heartedly recommend them to any family looking for a skilled, trustworthy and truly supporting care company.

Mum gets her walk daily, which makes a massive difference to her quality of life.

Our son has been receiving care provision from HomeInstead twice a day , 5 days a week. We have been working with Home Instead for almost 3 years. Our son has learning difficulties and autism, so it has been a huge relief to know that he is in really good care and we place enormous trust in the professionals for his care . Always on time, with professional staff, that our son gets on with really well. Even when a staff member is off, on holiday or on sick leave , Home Instead have reliably found alternative staff to cover. We have been working with care providers for over 10 years and the quality of care , professionalism that Home Instead provide is well above the average, so what they charge is worth it for peace of mind.

Companionship care going well. My husband is much happier now that there is more continuity of the same carer weekly. The staff are helpful, willing and good companions. Overall, we are satisfied with the service provided.

Although our care package that was arranged for Mum turned out to be only for a short period of time, the service we received from the office and Management staff was excellent. Everyone was compassionate, and responded professionally and extremely quickly to the urgency of our situation. The Care staff that were introduced to, and visited Mum were polite, kind and helpful. We would recommended Home Instead and would use their services again in the future should the need arise.

It was a pleasant surprise to discover that the carer was someone we already knew and this helped considerably. My husband was very pleased with the level of care and help he received.

We started using Home Instead services in November last year as my father was showing signs of dementia which has now been properly diagnosed. I liked that they did a minimum of one hour shifts so there was a decent amount of time spent with him rather than someone just rushing in and out to help with his meds etc. The original professional that was paired up with him was an instant fit so he enjoyed the time they spent together and he felt it was like a visit from a friend rather than someone there to assist him. Unfortunately, she has left the company, the other two that came in to replace her didn't gel. It was worthwhile trying the different people as it helped show what we needed for it to be a better fit. The office staff have been helpful with trying to find a more suitable match and the current lady we have seems to be a promising match as she had similar interests as my father.