Home Instead (Stirlingshire & Falkirk)

Islay House West, Livilands Lane, Stirling FK8 2BG
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9.6 28 Reviews
  • Home Instead (Stirlingshire & Falkirk), Stirling
Home Instead (Stirlingshire and Falkirk) employ experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship, dementia care and live in care.

Carers receive ongoing support and professional training, with the agency taking pride in showing empathy and compassion at all times. Clients of Home Instead have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly team.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Good to Know

Group/Owner

Person in charge

  • Zoe Airlie (Manager)

Home Instead (Stirlingshire & Falkirk) Reviews (28)

Total of 28, showing 21-28
9.6

Home Instead (Stirlingshire & Falkirk) has a Review Score of 9.6 (9.643) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Stirlingshire & Falkirk) has 28 reviews.

Overall Experience

  • 21
  • 6
  • 1
  • 0
  • 0

Date Published

28
7
7
12
16

Review from R T (Daughter of Client) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1) Changed morning times without being asked, once this had been sorted over weeks they have been very accommodating.
2) Not all carers know how to make breakfast.
3) Previously not all carers were willing to do the personal care.
4) Management does not return calls.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil C (Son of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive and supportive care provider. Management are knowledgeable and accommodating, even at short notice. All care provided is with efficiency, kindness and a smile, exceeding expectations. It's great to have continuity of care as this really matters to us, rather than having different people
coming to visit.

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Management

Treated with Dignity

Value for Money

Review from C B (Daughter-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided and the overall management are both excellent. All the carers are very kind, hard-working and diligent. They attend to all of my mother-in-law's needs competently and she loves them all. The management is always on hand to sort out any issues that arise and communication
is always excellent. We would have no hesitation in recommending this care agency.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Northern Ireland so was unable to be with my mum as I would have liked but was always reassured that her carers would be in and I can honestly say she did not have a bad word to say about any of them. She always enjoyed the company and knowing she would see someone every day was very reassuring
for me. Thank you all for taking care of my mum. She was a very special lady.

Staff

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Management

Treated with Dignity

Value for Money

Review from C S (Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 gold star treatment. I have been with other carers and your company is far superior.

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Management

Treated with Dignity

Value for Money

Review from I M (Son of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives has been excellent from day one. Staff do every task competently and carefully. They go above and beyond when asked. My father is happy with the help. His sleep routine has improved, he is more alert and the service has made life much easier and less stressed all round. The
care provider has matched staff to my father's needs and personality very well. We all get on very well with each other.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Daughter-in-law of Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Home Instead and the small team of carers are very easy to work with and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Son of Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided for about 20 months. Always good and consistent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Home Instead (Stirlingshire & Falkirk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Home Instead (Stirlingshire & Falkirk) is calculated as follows: ( (51 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stirlingshire & Falkirk) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 13 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Stephanie

Stephanie Cunningham

Job Title: Service Manager

Stephanie is the Service Manager within the Stirling & Falkirk Office. Stephanie has an extensive amount of knowledge within the care industry. Stephanie manages the care team ensuring that all clients and care pros are supported to provide the highest level of quality care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stirlingshire & Falkirk) to verify any information. View our terms and conditions. Home Instead (Stirlingshire & Falkirk) has an Enhanced Service - more info.