Home Instead (Truro, Falmouth & Redruth)

This is first class quality care. I am so pleased we have found these lovely carers to look after my dad, at 86 years old, in his home. He now looks forward to them arriving and they have formed their own relationships with my dad as they see him on a regular basis. The daily communication is invaluable as dad, since his stroke, isn't able to tell us who he's seen as his short term memory is not good now. I can check in on my phone to see how his day is going. It is easy to ask for weekend cover and assistance to medical appts and trips to the shops. His needs are changing and that is also something that is easy to communicate and acted upon quickly by the team. I cannot recommend enough.

The care and attention given to my parents is very good. The care team engage fully with both mum and dad. They cope with my dad's occasional odd sense of humour and both parents are very pleased with the care given. My sisters and I live over 300 miles away and have come to rely on the daily reports we receive. Any issues we have are dealt with quickly and professionally by the manager and the team. We could not ask for more.

Would highly recommend this service and long may they continue.

I remember being daunted and nervous about arranging care for my mum after a fall and a spell in hospital. When I contacted Home Instead I knew I had found the right provider. They understood my mother's needs, were professional and made sure my parents were comfortable with the care that was being provided. All the carers were excellent, and a delight to get to know. They focused on mum's needs and the daily communication provided me with a full understanding on how she was progressing. After awhile my dad also needed some care which Home Instead provided, at times this was challenging care but all the carers supported mum and dad wonderfully until eventually my parents needs required 24 hour care in a care home. If you are hesitating to contact Home Instead, don't hesitate anymore, you will be pleased and relieved that you made the call.

From our father's point of view he has a consistent team who have really got to know him and who care for his needs in a dignified and professional manner enabling him to remain at home for as long as possible and most importantly they make him laugh.

My mother and father truly benefitted from the care they received from Home Instead. The carers were punctual, caring and hard working. My mother has dementia and the carers experience came to the fore as they were able to manage her daily needs and care with just the right touch. I would definitely recommend Home Instead.

I thoroughly recommend this company.

A superb company I would highly recommend.

A massive thank you from all the family.

Human beings treating human beings as they would like to be treated themselves is all that needs to be said about this excellent provider. From the start of a difficult journey, and during, we have been overwhelmed by the kindness and support we have received. Special mention must go to the care manager and another member of staff in particular to whom we will always be very grateful. On behalf of our entire family, thank you.

I cannot speak highly enough of this super company and it starts at the top for sure. The manager is very approachable, helpful and intuitive and he really listens carefully and works out what the family as a whole needs. The carers that visit Mum are lovely, and Mum feels she has made new friends. The level of support offered to the family as a whole is superb.

We regularly recommend Home Instead to our friends.

I would thoroughly recommend Home Instead as a care provider. Their staff are well trained, friendly and efficient; they support without patronising, and nothing is too much trouble. The company communicates any changes of staff visits very well and makes sure that all contacts are introduced to the client before they visit so there are no concerns of an unfamiliar face.

Home Instead is providing a wonderful service for my elderly mother. The carers are amazing, staying cheerful at all times, whatever the circumstances. Their professionalism and empathy command my utmost respect. So too does the experience I have had of the two managers at head office who have accommodated our needs brilliantly, even through the pandemic. Well done, Home Instead, and thank you all enormously.

The team look after Mum very well. Happy to recommend service to others.

Well done to all and thanks for providing a super experience and service.

Without a doubt, the Home Instead team were the main factor in allowing my mother to stay in her own home during her final years, which was her most fervent and often-expressed wish. We cannot thank Home Instead enough for their service to our mother, and we would have no hesitation in recommending them to others.

My mother immediately took to two staff members and treats each like a member of the family. The staff are quick to contact me if there are any problems or if they are concerned about mother. They have been particularly efficient during the recent pandemic.

This home care company provides excellent home care. My Father is always treated with dignity and respect. The carers are of an extremely high calibre and are well trained. Their judgement is excellent and both they, and their office team, have excellent communication skills. I am always made aware of any concerns regarding my Father's health and wellbeing. Earlier this month, the swift actions of one of the carers led to my Father's pneumonia, and subsequent sepsis, being spotted very quickly and he is recovering well. That carer returned to the house, in her own time to wait with me for the Dr and later visited him in hospital, which made his day! This was above and beyond what you could possibly expect from a service. Others have made him special homemade meals and helped him with his 'office work' which makes him happy. Both Dad and I couldn't do without this team of people.

After three months in the care home, she was desperate to return home. Home Instead were amongst many that I contacted and were immediately receptive and helpful even though they were at that time unable to take Mum on. I put Mum's name on their waiting list and as luck would have it they made contact a few weeks later. Their staff seem to be a little more experienced than most and Mum is full of praise for their efforts and attentive ways. Their minimum one hour visits have worked brilliantly. If you are looking for a care provider to look after someone close to you then I recommend you give them a try!