Home Instead (Truro, Falmouth & Redruth)

My Dad had been receiving care from Home Instead for a while now (since 2025). We are very happy with the service. Being housebound, and knowing he will see a trusted carer twice a week as I live in another county is such a relief. Cynthia is really good and the fact the Home Instead worry about assigning carers based upon interests and personality types speaks wonders as getting on well with the person caring for you is such an important part of the care service. He likes Rebecca also, who he has when Cynthia is on holiday. Top notch service from a company that cares.

Having access to the visit notes via the app has been brilliant, I can always be up to date with what has been happening.

Am I happy with the level of service? Yes, definitely. Would I recommend Home Instead to friends? Absolutely, no hesitation.

Mum is very happy with the service they provide and it has taken a weight off my shoulders knowing their care is very friendly , consistent and professional at all times and nothing is too much trouble

Our experience with Richard and his team has been exceptional. All staff were professional and caring at all times . Although our time with the company was short. Nothing was too much trouble for Richard to accomodate the needs of my mother which reflected through the care of his team. I cannot thank everyone enough for there kindness and care shown to my Mother . I would deffinatly reccomend the company anyone in the future

This is first class quality care. I am so pleased we have found these lovely carers to look after my dad, at 86 years old, in his home. He now looks forward to them arriving and they have formed their own relationships with my dad as they see him on a regular basis. The daily communication is invaluable as dad, since his stroke, isn't able to tell us who he's seen as his short term memory is not good now. I can check in on my phone to see how his day is going. It is easy to ask for weekend cover and assistance to medical appts and trips to the shops. His needs are changing and that is also something that is easy to communicate and acted upon quickly by the team. I cannot recommend enough.

The care and attention given to my parents is very good. The care team engage fully with both mum and dad. They cope with my dad's occasional odd sense of humour and both parents are very pleased with the care given. My sisters and I live over 300 miles away and have come to rely on the daily reports we receive. Any issues we have are dealt with quickly and professionally by the manager and the team. We could not ask for more.

Would highly recommend this service and long may they continue.

I remember being daunted and nervous about arranging care for my mum after a fall and a spell in hospital. When I contacted Home Instead I knew I had found the right provider. They understood my mother's needs, were professional and made sure my parents were comfortable with the care that was being provided. All the carers were excellent, and a delight to get to know. They focused on mum's needs and the daily communication provided me with a full understanding on how she was progressing. After awhile my dad also needed some care which Home Instead provided, at times this was challenging care but all the carers supported mum and dad wonderfully until eventually my parents needs required 24 hour care in a care home. If you are hesitating to contact Home Instead, don't hesitate anymore, you will be pleased and relieved that you made the call.

From our father's point of view he has a consistent team who have really got to know him and who care for his needs in a dignified and professional manner enabling him to remain at home for as long as possible and most importantly they make him laugh.

My mother and father truly benefitted from the care they received from Home Instead. The carers were punctual, caring and hard working. My mother has dementia and the carers experience came to the fore as they were able to manage her daily needs and care with just the right touch. I would definitely recommend Home Instead.

I thoroughly recommend this company.

A superb company I would highly recommend.

A massive thank you from all the family.

Human beings treating human beings as they would like to be treated themselves is all that needs to be said about this excellent provider. From the start of a difficult journey, and during, we have been overwhelmed by the kindness and support we have received. Special mention must go to the care manager and another member of staff in particular to whom we will always be very grateful. On behalf of our entire family, thank you.

I cannot speak highly enough of this super company and it starts at the top for sure. The manager is very approachable, helpful and intuitive and he really listens carefully and works out what the family as a whole needs. The carers that visit Mum are lovely, and Mum feels she has made new friends. The level of support offered to the family as a whole is superb.

We regularly recommend Home Instead to our friends.

I would thoroughly recommend Home Instead as a care provider. Their staff are well trained, friendly and efficient; they support without patronising, and nothing is too much trouble. The company communicates any changes of staff visits very well and makes sure that all contacts are introduced to the client before they visit so there are no concerns of an unfamiliar face.

Home Instead is providing a wonderful service for my elderly mother. The carers are amazing, staying cheerful at all times, whatever the circumstances. Their professionalism and empathy command my utmost respect. So too does the experience I have had of the two managers at head office who have accommodated our needs brilliantly, even through the pandemic. Well done, Home Instead, and thank you all enormously.

The team look after Mum very well. Happy to recommend service to others.