Home Instead (Truro, Falmouth & Redruth)

Well done to all and thanks for providing a super experience and service.

Without a doubt, the Home Instead team were the main factor in allowing my mother to stay in her own home during her final years, which was her most fervent and often-expressed wish. We cannot thank Home Instead enough for their service to our mother, and we would have no hesitation in recommending them to others.

My mother immediately took to two staff members and treats each like a member of the family. The staff are quick to contact me if there are any problems or if they are concerned about mother. They have been particularly efficient during the recent pandemic.

This home care company provides excellent home care. My Father is always treated with dignity and respect. The carers are of an extremely high calibre and are well trained. Their judgement is excellent and both they, and their office team, have excellent communication skills. I am always made aware of any concerns regarding my Father's health and wellbeing. Earlier this month, the swift actions of one of the carers led to my Father's pneumonia, and subsequent sepsis, being spotted very quickly and he is recovering well. That carer returned to the house, in her own time to wait with me for the Dr and later visited him in hospital, which made his day! This was above and beyond what you could possibly expect from a service. Others have made him special homemade meals and helped him with his 'office work' which makes him happy. Both Dad and I couldn't do without this team of people.

After three months in the care home, she was desperate to return home. Home Instead were amongst many that I contacted and were immediately receptive and helpful even though they were at that time unable to take Mum on. I put Mum's name on their waiting list and as luck would have it they made contact a few weeks later. Their staff seem to be a little more experienced than most and Mum is full of praise for their efforts and attentive ways. Their minimum one hour visits have worked brilliantly. If you are looking for a care provider to look after someone close to you then I recommend you give them a try!

Very supportive staff, both carers and office staff. As I don’t live in the UK, I need to be completely confident in the care given by the company and I also feel supported myself. My family and I feel very fortunate indeed that we found Home Instead.

Home Instead always try to meet your needs and are at the end of a phone if required. The Caregivers are polite, efficient and help me with anything that is required within their remit. They have been a godsend.