Home Instead (Ivybridge)

22 Glanvilles Mill, Ivybridge PL21 9PS
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Top 20 award
9.8 23 Reviews
  • Home Instead (Ivybridge), Ivybridge
Home Instead Ivybridge offers in-home care services to Ivybridge, Kingsbridge, Modbury, Plympton, Plymstock, Yealmpton and surrounding areas.

The team at Home Instead Ivybridge believe that everybody has the right to remain in their own home for as long as possible, leading a fulfilling life and surrounded by precious memories and belongings. Their goal is to support people to do this and they believe that home care and live-in care are the safest alternatives to moving into a residential care facility.

Every care package is built around the individual’s unique needs and preferences. Whether you need support for an hour a day or anything in between, Home Instead Ivybridge can support you to get the best out of life. Calls are a minimum of one hour to ensure that care is not rushed.

One-to-one in-home care services include domiciliary care, home help and housekeeping, live-in care, dementia care, respite care, palliative care, companionship service, overnight care and specialist care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact the office to discuss your care requirements. Speak to one of our team who will be able to give you more information about our fees and how you might qualify for funding or support to pay for your care

Good to Know

Group/Owner

Person in charge

  • Martin Allison (Director)

Home Instead (Ivybridge) Reviews (23)

9.8

Home Instead (Ivybridge) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Ivybridge) has 23 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Ivybridge)
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Total of 23, showing 1-20
Review from E G (Daughter of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents have received excellent care from Home Instead at Ivybridge. The carers are always calm, and compassionate and always quick to have a laugh. They are more than happy to take my parents out for an adventure, which is great for us as we live so far away. The team are quick to help with any
queries or set up additional visits, if necessary, help with appointments or care when ill. It is very reassuring to know that they are cared for so well and would not hesitate to recommend Home Instead.
Reply from Martin Allison, Director at Home Instead (Ivybridge)

Thank you for a wonderful review. We enjoy the 'adventures' as well. Martin

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Review from J C (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for nearly 2 years for our parents and are very impressed with the service they are providing.
We live a distance from our parents and we initially employed them to act as a companion to Mum and to help her visit Dad whilst he was in hospital. We now rely on Home Instead
more particularly recently to help take our parents on fantastic trips out.
I am so impressed with the care they provide. Every carer we have had has been professional, kind and brought humour and fun to my parents' lives.
I am also very impressed with their dedication to my parents.
The communication with the company is excellent even out of hours. Nothing seems too much trouble for the manager and his team.
In short, Home Instead have provided an invaluable service at the highest of standards.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your feedback. The team really enjoys their visits with Mum and Dad (as do I!) The trip to the firework display was a great success and I'm delighted with Dad's feedback to us. We enjoy visiting Mum and Dad and the view is amazing!

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Review from J L (Wife of Client) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been looked after by Home Instead, Ivybridge for almost 9 months and are delighted with the care we have received. All the carers we have seen have been brilliant, cheerful, very professional, always on time, and happy to help in any way they can. This has made my life, especially, so much easier.
The company is very efficiently run by all the office staff. Thanks from both of us.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. I will share your review with the wider team. I am delighted that you are so pleased.

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Review from Brendon H (Son of Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I live overseas so it's impossible for us to provide regular care for our elderly parents. We engaged Home Instead Ivybridge to provide Dad with a daily check-in after Mum was hospitalized. Their team were very professional, understanding, friendly and flexible. They have given us peace
of mind that all is well in our absence, and have also kept us up to date by relaying progress reports from Mum and Dad's medical team. We are very glad we chose Home Instead.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your review. We have a number of clients whose families live in another region of the UK and as in your case, overseas. Our technology enables our client's families to access care notes in ' real time' (with mum or dad's permission of course!) and our team will always let you know if there are any concerns. Thank you again for the positive review.

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Review from Roderick B (Son of Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead Team where all fantastic, both the carers and the backroom staff. The carers who looked after Mum were all incredibly caring, friendly and professional. They allowed our mum to stay at home these past 12 months. We cannot thank them enough. And we cannot recommend Home Instead more
highly.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you. I'll share your response with the team. Mum had a fantastic support network with us and Mums family working together to keep Mum safe and happy at home.

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Review from Mel M (Daughter of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been receiving care from your company for several months now and as a family, we are all very impressed with the service you offer and find all your staff to be both professional and compassionate.
It has taken a massive weight off my mum's shoulders and she enjoys her daily chat with the
carers while they are there.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for taking the time to review us. I'm delighted we have made such a positive impact and I know the care team enjoy talking to Mum.

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Review from Sonia P (Stepdaughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead Ivybridge have done a truly amazing job in looking after my stepfather over the past 6 months. Our families live far away, so it has given us peace of mind to know he was being so well looked after between our weekly visits. My stepfather was extremely reluctant to have care
at first but came to trust and rely on the carers more and more over the months, even looking forward to visits. In our experience, the entire team at Home Instead have gone above and beyond in their roles and in caring for him. Communication has been excellent and any concerns notified to us immediately. My brother and I really couldn’t have managed without them. Sadly our stepfather has decided he cannot manage at home any more with his declining health and it is time for him to go into full-time care. He will miss his favourite carers. We cannot thank the team enough.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. He is such a lovely gentleman. I am grateful that it's been such a positive experience.

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Review from Jenny H (Daughter of Client) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been invaluable to being able to keep my mum at home as long as we can. They have been exceptionally reliable and their staff are an asset to them. They cannot do enough to make sure my mum is happy and well cared for.
The team in the office are always there to support and is flexible
when times are needed.
Could not recommend them highly enough.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for your feedback. We are so pleased to hear that we have made such a positive impact on Mum's well-being.

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Review from Naomi K (Niece of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Home Instead Ivybridge after receiving a recommendation and after reading the Outstanding CQC report. The care my aunt received exceeded my expectations and I cannot praise them highly enough. All the staff, both carers and management, were caring, compassionate and extremely professional and
well-trained. The team were able to respond to my aunt's increasingly complex health and care needs with compassion and professionalism, working in close collaboration with community health services. This enabled my aunt to receive care in her own home in accordance with her wishes.
I wouldn't hesitate to recommend Home Instead Ivybridge to anyone looking for caring, compassionate, professional home care.
Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your kind words, it was a pleasure to care for your aunt who had many great stories to tell particularly about her cats and her friends. Her passion for nature and her flowers was always something she'd love to talk about.

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Review from Gill R (Wife of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend Home Instead highly enough.
The care provided is excellent and everyone involved will always go the extra mile to help. Right from the start the manager has been supportive and given excellent advice, he clearly cares.
The caring team are extremely professional but also caring
and friendly.
It’s not easy having people coming and going into your home, but it feels more like friends visiting and it has never felt intrusive.
Our main carer is amazing at what she does, she is calm, friendly and extremely efficient and we look forward to her daily visits. On the days we don’t have her we have another carer who is also excellent, a very positive person to have around.
My husband has had very complex needs but I have never once worried when he is receiving care from these two carers which has been wonderful for me.
I really would not hesitate to recommend the care from Home Instead.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. It's been a real privilege providing care, and also working alongside such an amazing family support team.

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Review from Hilary G (Daughter of Client) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the absolutely wonderful care that this organisation gives my Mum. She has been a service user for some time, and has developed lovely relationships with several of her caregivers. However in recent weeks Home Instead have really pulled out all the stops. I have been involved in the setting
up of a new care plan following Mum's spell in hospital, have been given access to her care records, and carefully kept in the loop when any changes have been made, or any incidents for concern have occurred. All the caregivers I have met have been beautiful, efficient, friendly and adaptable. I have every confidence that Mum is getting the very best of care and am very grateful to all concerned. Would not hesitate to recommend Home Instead to anyone who seeks top class care for a relative.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for your feedback. It’s been a joy providing care for your mother.

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Review from Valerie H (Daughter of Client) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very concerned that Mum would not take well to having carers coming to the house in the mornings; she is fiercely independent and insists that she doesn’t need any assistance.
However, 3 months after starting with Home Instead, Mum is happy, compliant and looks forward to the carers arriving.
The app is fabulous for me as I do not live in the area and I was blown away when I read that Mum has become “The model client”. That is totally unexpected and fantastic to read.
I stay with mum for a week every month and I have gained first-hand experience of how the carers talk to mum, interact with mum and really care for mum. This bodes well for increasing Mum’s hours in the future so she can stay in her house where she has a definite routine, continuity of care and lots of happy memories.
It is always difficult to leave mum when I return to my own home town but I now leave her with a much lighter heart as I know she is being well looked after.
Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you so much for this wonderful feedback, I am delighted that your mum has taken well to the care being provided and know the care professionals really enjoy the visits with her also.

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Review from Karen B (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was reluctant to have care in his home initially but now looks forward to his carer coming in each morning. We are extremely pleased with the outstanding level of care he is receiving and I would recommend Home Instead to anyone. The staff are so friendly and professional and really make a
difference to his day. Excellent communication, nothing seems to be too much trouble. Thank you.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a wonderful review. I’m so happy Dad looks forward to our carers attending.

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Review from Carol L (Niece of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead took the trouble to match my aunt's interests with those of her carer which enabled them to have conversations about poetry art, music, and Dartmoor, and she enjoyed their company immensely. They were patient, kind and efficient but I think it was the small things that were of the greatest
benefit for example encouraging her to draw, quotes to brighten her mood, taking her for drives to the coast or moors, helping her to prepare an evening meal or an occasional treat. All these things allow her to remain in her own home and I cannot thank the carers enough for that.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you, Carol, for your lovely review. It’s great when we can match a client's interests with that of our care professionals.
The team really appreciate your feedback.

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Review from Lois M (Wife of Client) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been most satisfied with Home Instead. The carers are always cheerful and helpful and will turn their hand to anything if asked.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. We are always delighted to help where we can and it's out clients who make us cheerful!

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Review from F C (Sister of Client) published on 9 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the experience we have had with Home Instead Ivybridge enough. I chose them because of their outstanding CQC rating. From the time of my first enquiries right through to successful care visits being deployed they have been thorough and professional. Communication has been made very easy
which is absolutely essential as I live far from my sister. The care supervisor has many years of experience in the caring profession and it shows. She is kind, cheerful and totally on the ball with all aspects of the situation from overseeing medication, deploying and checking on care visits and communicating with other health professionals involved. Her dedicated and diligent attention to detail means that I am totally confident that my relative is receiving all the best care and attention possible. A particular bonus is that carers have relevant car insurance for trips out, including appointments and social visits which my sister thoroughly enjoys. Excellent I’m very happy!
Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your wonderful feedback, it is a privilege to support your sister and we are glad we can reassure you that your sister is being well looked after whilst you can't be with her.

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Review from Steve M (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service my mum and I have received from the Home Instead (Ivybridge) team has been excellent. They have been professional and effective at all times from care to administration. The team show great compassion in everything they do; what is in my mum's best interest is clearly foremost in their minds.
It has been a great relief, to me, to know I have their support.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you Steve it's lovely for us to receive this type of feedback. It's also nice to have you mention that our administration support has also been of a high standard. It's key that the office is there to support clients, clients' families, medical professionals and of course our wonderful care professionals.

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Review from Jo S (Daughter of Client) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional company. Came and accessed the needs of the client. Staff are caring, kind, knowledgeable, and willing to help with everything needed to make the person feel happy. Great customer service too, with check-ins with clients to make sure they are happy and if there is any change in their
needs.
Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your kind words, we are delighted to be able to help provide this wonderful service.

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Review from Neil T (Friend of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent client relationship with my friend; she looks forward to the carer's visit. I was happy to recommend Home Instead to my friend and her family. Nothing has been too much trouble for the Home Instead team in Ivybridge.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your lovely feedback; we are delighted to receive this review. It's great that we are making a positive impact.

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Review from Prue A (Niece of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been provided with the services of Home Instead for over two years.
In that time, he has been cared for with humour, empathy and imagination by a variety of people.
They are friendly and responsive to his needs and our concerns.
He is in excellent hands.
Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such positive feedback. One of the seven wonders of the world is your uncle's amazing appetite!

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (Ivybridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Ivybridge) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ivybridge) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (4)

Martin & Anne-Marie

Martin & Anne-Marie Allison

Job Title: Founders Joined: 2019

Martin previously spent over thirty years working in the fields of marketing and advertising where he developed a range of skills that he is putting to good use in managing the Home Instead Ivybridge, Kingsbridge, Plymstock and Plympton office.


He is supported in this role by his wife Anne-Marie who comes from a background in teaching. Together they are passionate about providing outstanding care for their clients and firmly believe that with the right care and support, our senior community can lead fulfilling and happy lives.

Katie

Katie Hewitt

Job Title: Client Services Manager Joined: 2019

Responsible for the smooth running of our friendly office. Having run a group for people experiencing symptoms of dementia, Katie has an excellent understanding of the different types of dementia and how they affect the individual and their friends and family. “I find it easy to talk to people and I love making a difference in people’s lives”


Katie has a passion for helping people feel comfortable and is able to reassure and encourage people to be the very best version of themselves.

Wendy

Wendy Jacobs

Job Title: Recruitment Joined: 2021

Wendy deals with all things recruitment for Home Instead Ivybridge. Wendy is responsible for all new Care Professionals and their journey on board with us.


"I’ve found a new passion in care, as I started in gyms and fitness, and its exciting to be able to help other people find that same passion.”

Natasha

Natasha Bullied

Job Title: Scheduler Joined: 2020

Natasha is responsible for client and Care Professionals' schedules. Natasha makes sure all Care Professionals know where they need to be and all clients know in advance which Care professionals they have for their visit.

Frequently Asked Questions about Home Instead (Ivybridge)

What Type of Services does Home Instead (Ivybridge) offer?

Home Instead (Ivybridge) offers Home Care.

How many Carers does Home Instead (Ivybridge) employ?

Home Instead (Ivybridge) employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ivybridge) to verify any information. View our terms and conditions. Home Instead (Ivybridge) has an Enhanced Service - more info.